Outdoor pool, pool loungers

Reviews of Days Inn by Wyndham Houston

2 out of 5
Days Inn by Wyndham Houston
11002 Northwest Fwy, Houston, TX

Reviews

6.2
Rating 10 - Excellent. 200 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 227 out of 1000 reviews" "
Rating 4 - Poor. 129 out of 1000 reviews" "
Rating 2 - Terrible. 207 out of 1000 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sherod

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Juan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This will be the last option
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Juan,We're sorry to hear about your disappointing experience. Your feedback is important to us, and we take it seriously as we strive to improve our services. If there's anything specific that we can do to address your concerns or make your stay more comfortable, please let us know. We value your feedback and hope to have the opportunity to change your perception in the future.Sincerely,Hotel Manager

10/10 Excellent

Shameka

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I had a good stay.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Shameka,Thank you for taking the time to share your feedback. We're delighted to hear that you had a good stay with us. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Hotel Manager

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 6 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your positive review and giving us a 5 out of 5 rating! We are thrilled to hear that you had a good experience during your stay. Providing a comfortable and enjoyable environment for our guests is our top priority. If there are any specific aspects you appreciated or any suggestions for improvement, feel free to let us know. We value your feedback and hope to welcome you back for another excellent stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Shontell

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your positive review! We're delighted to learn that you had a wonderful experience during your stay and that you rated us 5 out of 5. Providing excellent service and a comfortable environment for our guests is our priority, and we're glad we could meet your expectations. If there's anything specific you enjoyed or any suggestions you have, please let us know. We appreciate your feedback and look forward to hosting you again in the future.Sincerely,Hotel Manager

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Charlie was one of the rudest people I’ve met in my life! I had to extend my stay for work twice. The first time i extended I went the the front desk and signed whatever paperwork he needed me to. The second day Charlie made me check completely out of the room and told me to come back at 2pm to recheck in. I am a former flight attendant and in all my years of traveling have I ever been asked to check out, pack my things and then come back.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your experience, and we sincerely apologize for any inconvenience you faced during your stay. It's disheartening to hear about the issues with the extension process, and we understand the frustration it may have caused. We will address this matter with Charlie to ensure better communication and service for our guests. Please be assured that we value your feedback, and your concerns will be used to improve our procedures. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Manager

2/10 Terrible

Anita

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was rude. I had made a reservation that i forgot to add an additional day to and was called at my room for check out. I told him about the confusion and asked if it was alright to wait for my husband ro get in from work. It was a d SATURDAY, So he would have gotten off at 2pm and would have fixed our reservation. He told me i would still have to check out and re check back in. I have never heard of that. Neither had i heard of calling the headquarters and listing the current reservations. So i just gave in and packed. My husband missed two hours of work as he is a mechanic. Ive also seen a family get put out for similar. I packed and left. We came back after 5 pm and checked back in. Only to go from room 262 which is the best room on property, to going to room 158 which is a crack head room smelled bad and chipped paint mold and stomping from people that cant seem to sleep at all. Theres only 2 good rooms there and its fighting teeth and nails to get either of them. They will check all guest that book online into one of these horrible not up to standard rooms. Its worth 35 a night and after re checking back in 158 phone didnt work. My whole stay was evolved around 🙄 asking them to fix it. The manager he is the worst human i cant even stand it. I ask that any guest staying or planning to make a new reservation, take this into consideration. Also ive had someone scratch my car two different times and they refused to assist in helping me with who did it
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,We sincerely apologize for the numerous inconveniences you faced during your stay. It's disheartening to hear about the issues with your reservation, room changes, and the lack of assistance regarding your car. This falls far below our standards, and we are truly sorry for the frustration and inconvenience caused. We take your feedback seriously and will address these matters with the staff involved to ensure better service for our guests. Please know that your concerns are being taken seriously, and we appreciate your understanding. We hope to have the opportunity to make it right on any future visits.Sincerely,Hotel Management

2/10 Terrible

Michael Polk

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear Michael Polk,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

6/10 Okay

Brenda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your honesty and apologize for any shortcomings you experienced during your stay. Your comments are valuable as they help us identify areas for improvement. If there are specific details you'd like to share about your experience, please feel free to do so. We are committed to making every guest's stay enjoyable, and your input is essential in achieving that goal.Sincerely,Hotel Manager

2/10 Terrible

Meagan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stanky rooms have a very funky smell
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Meagan,We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback regarding the unpleasant odor in your room is deeply concerning, and we want to assure you that we take this matter seriously. Our team will thoroughly investigate and address the issue to ensure that future guests do not encounter similar challenges. We appreciate your honesty, and we are committed to providing a clean and comfortable environment for all our guests. If you have any additional details or suggestions, please feel free to share them with us. We value your input and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely,Hotel Manager

2/10 Terrible

Hüseyin

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad cleaning bad room
Stayed 6 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,We deeply regret the negative experience you encountered during your stay. Your feedback is crucial to our continuous improvement, and we apologize for falling short of your expectations. We take cleanliness seriously, and your comments will be used to reinforce our training and protocols. If there are specific details you'd like to share, we would appreciate the opportunity to address them directly. Please accept our sincere apologies, and we hope to have the chance to provide a more positive experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Ruby

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reserved 2 rooms & both had roaches. Numerous things broken such as fridge, microwave, lighting, & tv. Both rooms had stains everywhere. Overall, dirty. Would not recommend.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. It is disheartening to hear about the issues with cleanliness and maintenance. Please know that your feedback is taken seriously, and we are actively addressing these concerns to ensure they do not recur. We understand this was not the experience you expected, and we appreciate you bringing it to our attention. If you would be willing to provide more details, it would aid us in investigating and rectifying the situation promptly.Sincerely,Hotel Manager

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,We're sorry to hear that your experience fell short of expectations. Your feedback is crucial to us, and we would like to understand more about the issues you encountered to make necessary improvements. If you could provide additional details about your stay, we would greatly appreciate it. Our goal is to ensure all guests have a positive experience, and we apologize for any shortcomings during your visit.Sincerely,Hotel Manager

10/10 Excellent

Shehdeh

Liked: Cleanliness, staff & service
Very clean
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Guest,Thank you for your positive rating and feedback. We're thrilled to hear that you found our hotel very clean. Providing a clean and comfortable environment for our guests is a top priority. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your satisfaction is important to us, and we hope to welcome you again during your future travels.Sincerely,Hotel Manager

2/10 Terrible

Hashim

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was dingy. No daily towel service. Quality of towels terrible. Toiletries terrible. Pillows terrible. Breakfast variety terrible. Dark and dingy.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the room condition, lack of daily towel service, poor quality of towels and toiletries, uncomfortable pillows, and the unsatisfactory breakfast variety is concerning. This is not the standard we strive to uphold, and we appreciate you bringing these issues to our attention. Immediate action will be taken to address and rectify these concerns. We value your honesty, and we hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from the Days Inn on 290 in Houston
Worst hotel experience I have ever had so thought I should spare someone else from making the same mistake. Days Inns can be great but this location had incredible rude staff, the plugs were pulled out of the walls, no hot water most of the time(only Luke warm), the satellite was not working properly so the TV would go in and out, the laundry facilities were closed, the bathroom in the lobby was closed, breakfast consisted of bread slices and cold biscuits(gravy was always gone, and the juice machine was broken. overall the place was dirty and poorly maintained. Staff threatened to charge $35 if not in the lobby by 11 sharp so not accommodating in the slightest. Days Inn should revoke their right to use their name.
Not exactly up to code, nor safe
There were 2 yogurts available the first day and 1 the second. Pretty slim pickings
Juice machine was broken the entire stay
Prices if something disappeared. We made sure housecleaning accounted everything was there before getting charged for anything at these prices
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Guest,We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback is concerning, and we are truly sorry for the issues with rude staff, electrical problems, lack of hot water, TV and satellite issues, closed facilities, and the unsatisfactory breakfast. This falls well below our standards, and we take your comments seriously. Immediate action will be taken to address and rectify these issues. We appreciate your honesty and regret any inconvenience caused. Your feedback is valuable, and we hope you give us another chance to provide a more positive experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Derek

Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Guest,Thank you for your exceptional 10 out of 10 rating on Hotels.com! We are thrilled to hear about your positive experience. Your feedback is truly appreciated, and we are delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Manager

2/10 Terrible

charles

Business traveller
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is crucial, and we take it seriously. We regret any inconvenience you may have experienced. Please know that we are actively addressing the issues you raised to ensure a better experience for our guests in the future. If there are specific details you'd like to share, please feel free to provide more information. We appreciate your candor and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 Okay

Christina

Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your review and the constructive insights you've provided. We're pleased to know that you found our staff friendly and helpful. However, we also note your concerns, and we apologize for any aspects that may not have met your expectations. Your comments are invaluable as we continuously work to enhance our guests' experiences. If you have any specific suggestions for improvement, please feel free to share.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Mucha basura de la que se desprende de la pared cuando la trabajan (residuos blancos) debajo del aire y atras del mueble del telefono. Cuando entraron a limpiar solo hicieron la cama y pusieron toallas limpias y sacaron basura pero no limpiaron lavabo ni el baño
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Guest,We appreciate your feedback, and we apologize for any inconvenience you experienced during your stay. Your comments regarding cleanliness have been noted, and we will address these issues with our housekeeping team to ensure a more thorough and satisfactory experience for our guests. We value your input, and we hope to have the opportunity to improve and provide you with a better stay in the future.Sincerely,Hotel Manager

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not inhabitable. They should not be allowed to operate the way they are.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Guest,We're deeply sorry to hear that your room was not in a satisfactory condition. This is certainly not the experience we aim to provide, and we sincerely apologize for any inconvenience caused. Your feedback is crucial, and we will investigate the issue promptly to ensure that necessary improvements are made. If there's anything more you'd like to share or if there's a way we can make amends, please let us know. We understand your frustration and appreciate your understanding.Sincerely,Hotel Manager

2/10 Terrible

Thong

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 11 Jan 2024
Dear Thong,We're sorry to see that your experience didn't meet your expectations, as indicated by your score of 2 out of 10. We take guest feedback seriously, and we would appreciate more details about the specific issues you encountered during your stay so we can address them promptly. Your satisfaction is our priority, and we hope to have the opportunity to make amends. If you have any additional comments or suggestions, please feel free to share.Sincerely,Hotel Manager

10/10 Excellent

Ivelssy

Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Ivelssy,Thank you for giving us a perfect rating of 10 out of 10 on Hotels.com! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your support and hope to welcome you back for another excellent stay.Sincerely,Hotel Management

2/10 Terrible

Martel Sidick, Miami

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, roaches, smelly rooms
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Martel Sidick,We sincerely apologize for the unacceptable conditions you encountered during your stay, as mentioned in your 1 out of 5 rating on Expedia. We are deeply concerned about your experience and assure you that we will address and resolve these issues promptly. Your feedback is crucial, and we appreciate your understanding. If there's anything specific you'd like to share or if you have additional concerns, please contact us directly.Sincerely,Hotel Management

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Tge hotel do not looms like the pictures online the lock at door was broke the ac did not work and my room was smell really bad i did not have more time to look for other hotel cuz was new years eve pass 10 when j get to the room The whorst part was when start rain the room feeling up witb water try to call fromt desk and the phkne did not work soni pack my stjff and left was the wjorst new r i ever have i turn the key at front dest and tell the clear and he did not consern one bit i really want the refound for that hotel stay and that hotel should be close
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Guest,We sincerely apologize for the numerous issues you experienced during your stay. Your feedback is deeply concerning, and we understand the significant inconvenience this caused. We assure you that we will thoroughly investigate and address each problem to prevent such incidents in the future.Your request for a refund will be processed, and we are committed to rectifying the situation. We appreciate your understanding and hope you give us another chance in the future to provide a much-improved experience.Sincerely,Hotel Management

2/10 Terrible

Tiara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible horrible stay rooms dirty filthy didn’t have soap had to ask for some didn’t have anything not enough towels guy at the desk was rude as hell never again will I book nor stay here
Stayed 1 night in Dec 2023
Response from Hotel Manager on 24 Dec 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we are genuinely sorry that we fell short of your expectations. Please know that we take your comments seriously, and we will address these issues promptly to ensure they do not recur.We appreciate your patience and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

10/10 Excellent

Jorge

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 23 Dec 2023
Dear Guest,We sincerely appreciate your perfect rating on Hotels.com! It's wonderful to know that you had a fantastic experience during your stay. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share. We look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Shon

Stayed 1 night in Dec 2023
Response from Hotel Manager on 17 Dec 2023
Dear Guest,We appreciate your positive feedback and the 5 out of 5 rating you gave us on Expedia. It's great to hear that you had a pleasant experience during your stay. We strive to provide excellent service, and your satisfaction is our priority. If there are any specific aspects you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

4/10 Poor

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Guest,We appreciate your feedback and are genuinely sorry that your experience did not meet your expectations. Your comments are valuable, and we take them seriously. We apologize for any inconvenience you faced during your stay. If there are specific details you'd like to share to help us improve, please contact us directly. We appreciate your honesty and hope for the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Excellent

alba

Business traveller, Travelled with partner
Liked: Staff & service, amenities
The place was ok😏
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Dec 2023
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that your overall experience was satisfactory. If there are any specific areas where we can improve and make your stay even better next time, please let us know. Your feedback is valuable, and we hope to have the pleasure of hosting you again.Sincerely,Hotel Manager

8/10 Good

Joretha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Guest,Thank you for taking the time to leave your feedback. We're glad to see you had a positive experience overall. If there are specific areas where we can improve and earn that extra star for a perfect rating, please feel free to share more details. Your input is valuable to us, and we appreciate your stay. If you have any further comments or suggestions, please let us know.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty rooms
The first room had a used tampon in the corner of the bathroom and there was shredded pieces of paper on the carpet. The room are really old and the paint is chipping off. Really bad, close to the worse hotel I've ever stayed in.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 18 Nov 2023
Dear Guest,We sincerely apologize for the unacceptable conditions you experienced during your stay. This falls far below our standards, and we appreciate you bringing it to our attention. Rest assured, we will investigate the matter thoroughly and take immediate action to address and rectify the issues you've mentioned. Please accept our sincere apologies for any discomfort caused. We hope you would consider giving us another chance in the future to provide you with the excellent service and cleanliness you deserve.Sincerely,Hotel Manager

8/10 Good

Eumir, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, but needs more cleaning in the carpet corners and where the floor meets the walls. Bathroom was clean, but needs new toilet seat. The room need new paint job, because many areas the paint is peeling.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 14 Nov 2023
Dear Guest,Thank you for providing your feedback. We're pleased to hear that you found the room generally clean. Your observations about the carpet corners, bathroom, and paint job are duly noted, and we apologize for any inconvenience caused. Your feedback is valuable to us as we strive to continuously improve our services. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 13 Nov 2023
Dear Anita,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Great place maybe offer late check out
Stayed 1 night in Nov 2023
Response from Hotel Manager on 11 Nov 2023
Dear Roger,Thank you for the positive feedback! We're pleased to hear that you had a great experience during your stay. Regarding late check-out, we appreciate the suggestion. While it may not be possible to offer late check-outs for everyone, you can always inquire about the possibility upon arrival or contact our front desk in advance. We value your input and hope to welcome you back for another wonderful stay in the future! Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They have bedbugs
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 6 Nov 2023
Dear Michael,We take all reports of pests very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis to prevent any pest infestations.Sincerely, Hotel Manager

2/10 Terrible

Edgar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water, dirty room no Internet I do not recommend this place filthy, dirty ugly
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 6 Nov 2023
Dear Edgar,We apologize for the issues you encountered during your stay, including the lack of hot water, a dirty room, and the absence of internet. Your experience does not meet our standards, and we appreciate your feedback. We will work to address these concerns to ensure a more pleasant and comfortable experience for our guests in the future. Thank you for sharing your concerns, and we hope you might consider giving us another chance after improvements have been made.Sincerely, Hotel Manager

2/10 Terrible

Brittney

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The motel was in a very convenient location to where I needed to go each day, but that is the only positive. The room smelled bad, there was a huge area of black mold in the bathroom, there was blood on the walls, water was trickling down the wall, the ceiling was crumbling in. I woke up in the mornings to paint and drywall all over the floor where it had fallen in the night. I couldn't use their bath towels because the shelf they put them on had black mold, and the water leaking down the wall got the towels wet. There were also roaches! I would not recommend staying here unless you don't care about your health, or just need to stay someplace cheap. It was budget friendly.
Stayed 4 nights in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,We are truly sorry to hear about your disappointing experience during your stay. The issues you encountered are certainly not up to our standards, and we apologize for any inconvenience this may have caused. We take these matters seriously and will address them to ensure such problems don't occur in the future.Thank you for your feedback, and we hope you'll consider giving us another opportunity to provide you with a much better stay in the future.Sincerely,Hotel Manager

8/10 Good

Emily

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had to clean a little bit. The breakfast was great!
Stayed 1 night in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Guest,We appreciate your feedback and are pleased to hear that you enjoyed our breakfast offerings. However, we apologize for any cleanliness issues you encountered. We will address this with our housekeeping team to ensure a more pleasant stay in the future. If you have any specific suggestions or comments about the cleaning, please feel free to share them. Your satisfaction is important to us, and we hope to have the opportunity to serve you again.Sincerely,Hotel Manager

6/10 Okay

kerville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Guest,Thank you for taking the time to leave a review. We value your feedback and are here to address any concerns you may have had during your stay. If you could provide more details about your experience or any specific areas that need improvement, we would greatly appreciate it. Your input helps us make necessary adjustments to ensure a better experience for our guests.Sincerely,Hotel Manager

10/10 Excellent

Cerelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Days Inn Hotel had friendly staff. The hotel was clean and comfortable.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Cerelia,Thank you for your positive feedback about your stay at Days Inn. We're delighted to hear that our friendly staff, cleanliness, and comfort met your expectations. We look forward to serving you again in the future.Sincerely,Hotel Manager

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Ashley,Thank you for your review and rating. If you have any specific feedback or suggestions on how we can improve, please feel free to share. We appreciate your input and hope to provide an even better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Briane

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on 22 Oct 2023
Dear Briane,Thank you for your feedback on Hotels.com, though we regret to see that your experience fell short of your expectations. If you have specific comments or suggestions about your stay that you'd like to share, please feel free to let us know. We value your input and will use it to improve the quality of our service.Sincerely,Hotel Manager

2/10 Terrible

Ana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PLACE HAS BED BUGS!!!!!!!!! and all their outlets are all exposed wiring as well. The bathroom shower and tub was covered in MOLD and the drain was literally clogged, the water wouldn't drain whatsoever. It smelled really dirty and the bed sheets were stained with dried up semen and BLOOD!! of course due to those bed bugs. I wouldn't even recommend my worst enemy here, its horrific. The staff was no help whatsoever when we told them about the sheets and bed bugs and didn't even want to give a refund. Literally go ANYWHERE else but here.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 18 Oct 2023
Dear Guest,We are truly sorry to hear about the issues you encountered during your stay at our hotel. We take your feedback seriously and will address these concerns immediately. The cleanliness and safety of our rooms are our top priorities, and we apologize for falling short in this regard. Our staff should have been more responsive to your concerns, and we will ensure they receive additional training to handle such situations in the future.We understand your frustration and disappointment and will take every necessary step to rectify the situation. Thank you for bringing this to our attention. Your feedback is invaluable as it helps us improve our services.Sincerely,Hotel Manager

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their was 2 microwaves in the room neither worked the mini fridge didnt work the room light didnt work definitely would not stay again
Stayed 1 night in Oct 2023
Response from Hotel Manager on 11 Oct 2023
2 out of 10by Crystal onHotels.comPosted Oct 9, 2023Their was 2 microwaves in the room neither worked the mini fridge didnt work the room light didnt work definitely would not stay againRespond

6/10 Okay

Harry

Disliked: Staff & service, property conditions & facilities
Don’t count on the breakfast. It’s as meager as it can be
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Guest,We appreciate your feedback and apologize if our breakfast did not meet your expectations. We will review our breakfast offerings and see if there are ways we can improve to provide a more satisfying dining experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

2/10 Terrible

Bennie

Stayed 1 night in Sep 2023
Response from Hotel Manager on 5 Oct 2023
Dear Bennie,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Wilford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here, trust me!!!
We left the hotel for a night on the town and when we arrived back, my wife's gift bags was moved to another part of the room. The clerk said that house keeping was coming to clean up the room, but nothing was cleaned, not even the dirty towels was picked up off the floor. I asked for the corporate phone number and they claimed that they don't know it.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 4 Oct 2023
Dear Wilford,We're sorry to hear about the issues you encountered during your stay, particularly the situation with your wife's gift bags and the lack of housekeeping service. We'll investigate the matter and address it to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to serve you better again soon.Sincerely,Hotel Manager

6/10 Okay

Fuck

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 3 Oct 2023
Dear Guest,We appreciate your feedback, even though it appears to be a low rating. We're sorry to hear that your experience may not have met your expectations. If you have any specific comments or suggestions for improvement, please don't hesitate to share them with us so we can enhance our services. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel manager on 27 Sept 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager