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Reviews of Sonesta Essential IAH Airport JFK Boulevard

3 out of 5
Sonesta Essential IAH Airport JFK Boulevard
15555 John F Kennedy Blvd, Houston, TX

Reviews

6.6
Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 4 out of 17 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

jasmine

Travelled with partner
Liked: Staff & service
This is a place for if your looking for something last minute and inexpensive to lay your head for the night and not to long. Not in the best of shape could be cleaned much better as far as carpet and furniture. But very convenient close to airport that also provide transportation but just not all day.
Response from Sophia CSR on 22 Apr 2024
Dear Guest,Many thanks for the 4-star rating! We're pleased you found our location convenient for last-minute stays and appreciated the affordability. Additionally, we appreciate your acknowledgement of our transportation services to the airport. We apologize for any cleanliness issues you encountered; rest assured, we'll address these concerns promptly to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back and provide an even better stay in the future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and great staff
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 19 Apr 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us and liked our staff. Our Team is looking forward to serving you again on your future travels.

4/10 Poor

Maruf

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was full of bad smell.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

Byron

Travelled with family and small children
Disliked: Amenities
The light didn’t work in the bathroom. The pool was not operating and didn’t mention that on the site when booking night.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,We are extremely sorry to hear about the issues you encountered throughout your visit. Our first concern is to ensure that all amenities are in proper functioning order, and we apologize for falling short in this regard. Your comment on the bathroom light and pool functioning has been acknowledged, and we will take quick action to resolve these issues to avoid such incidents in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless and pleasurable experience.

8/10 Good

PATTY, LOS ANGELES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel because it has free shuttle to the airport.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,We appreciate you selecting our hotel and taking the time to write such an amazing review! We are happy to learn that your needs were satisfied and that using our free airport shuttle service added to your overall enjoyment of your visit. We strive to provide convenient amenities and excellent service to all our guests, and we're thrilled that you had a 4-star experience with us. We look forward to welcoming you back on your next visit!