Ratings based on 4,380 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Convenient to downtown venues

Posted 18-May-2016
Pros: Location
Cons: Housekeeping might need some more attention
Location: Good places to eat within walking distance. Still developing retail areas nearby.
Housekeeping forgot to clean our room. Only gave us minimum number of towels. Raymond was very nice but others at front desk were just okay.
4 out of 5
by A verified traveller

Nice hotel small room

Posted 17-May-2016
This hotel was very nice ..However my room was extremely small..I had a package delivered to my room and the hotel employee who delivered my package left my door open.. Bit nerve racking to come back to your room with the door open and my belongings inside my room for anyone to take.
2 out of 5
by A verified traveller from Houston

Rooms very small

Posted 12-May-2016
This hotel has a 4 star rating and at best I would rate as a 3 star hotel. Room and bathroom were very small. Only one person could stand in the bathroom a time. The bed was a full size and we expected a queen or king size bed.
3 out of 5
by A verified traveller from Oklahoma

Great downtown location

Posted 10-May-2016
Great location in the heart of downtown Houston. Everything's in walking distance. Friendly staff. Downside no hotel parking, rooms are small and beds uncomfortable.
2 out of 5
by A verified traveller from H

Nice hotel....that's it

Posted 09-May-2016
Hotel is very nice. Great location BUT the staff, valet and the rooms get a big thumbs down. My first time was this past weekend and it took 15 mins JUST for me to check in. The check in area is super small and got crowded fast. Only one person was checking guest in & he came of as "annoyed". The room was SUPER crammed to where it was uncomfortable. You walk in and all you see is a bed, night stand & desk. That's it. Just enough space for 1 person to walk around. The bathroom was even smaller. The walk in shower was ok but the shower head didn't work too well. During my stay, I never saw a housekeeper. No towels were provided for us nor did they have any in the room. They didn't have a cart for us when we arrived so we has to struggle and carry our things. The valet was slow as well. I witnessed one of the staff member catching an attitude with a guest then hanging the phone up on her. I would not recommend anyone book here. Terrible experience.
5 out of 5
by A verified traveller from The Woodlands, TX

Very nice hotel! Great location & price!!!

Posted 03-May-2016
Hotel lobby and amenities are very nice! Excellent restaurant attached to hotel (a bit pricey, but worth it)! This hotel is in an excellent location, in walking distance to many downtown restaurants and bars. Great price for the quality & location. I highly recommend this hotel!
2 out of 5
by A verified traveller

Disappointment!

Posted 29-Apr-2016
The lobby looks great and in general the staff was very welcoming, but that's all. The room was frankly in poor condition and the toilet was gloomy (although clean). When I was ready to go to bed, the AC began making a strange and rhythmic noise that prevented me from sleeping. I call the receptionist, who was very gentle, and he immediately gave me another room. It's done, I thought...no! The AC was making a similar noise in that room too. Moreover, everything in both rooms was very creaky, such as the door, the roof, etc. You can clearly see that the hotel is old and, despite some superficial renovation, everything is still "original". Personally, next time I visit Houston, I'll pick another place where to stay.
5 out of 5
by A verified traveller from San Diego, CA

Beautiful hotel downtown

Posted 25-Apr-2016
I needed a hotel for my wife for her law school orientation and I got her what I thought would have been a great place in the heart of Houston. Her expectations were met at this great hotel. The location and the amenities are up to par!
3 out of 5
by A verified traveller

The people at the reception is just terrible

Posted 24-Apr-2016
My experience was really bad, because we had storm and I suppose to stay just one day, but our plane was cancel and wen we ask about to stay one more day the rate was really high and we try to get a different hotel at the lobby but they kick us out from bye hotel as a matter in fact they call security that was my worse experience because they did care about the storm and the rain. I been Tavel a lot the whole Europe and some parts of USA and I never had such a bad experience
5 out of 5
by A verified traveller from C

Posted 21-Apr-2016
Rooms were a great size, great downtown location. Lots of great places in walking distance