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Reviews of Candlewood Suites Houston I-10 East

2.5 out of 5
Candlewood Suites Houston I-10 East
1020 Maxey Rd, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 169 out of 258 reviews" "
Rating 8 - Good. 49 out of 258 reviews" "
Rating 6 - Okay. 20 out of 258 reviews" "
Rating 4 - Poor. 6 out of 258 reviews" "
Rating 2 - Terrible. 14 out of 258 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Karrington

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Chris, Marshall

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean Property!
Stayed 1 night in Mar 2024

6/10 Okay

Stephanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent just not as expected based on rating
Stayed 1 night in Mar 2024

10/10 Excellent

Kadhim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

Torey

Liked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Chasta

Liked: Cleanliness, amenities
Great service
Stayed 1 night in Feb 2024

10/10 Excellent

rosita, houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's perfect for the price. Kitchen, plenty of appliances to borrow. Great if you're going to be in the area for an extended stay. Discounts for monthly stays.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shaun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay there again
Stayed 1 night in Nov 2023

10/10 Excellent

jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was easy to find and I only about 15 mins from the city. The room was clean and the beds were comfortable. They had everything you needed for lovely stay. The staff was very friendly and gave us extra towels and things when we asked. I also liked the fact they were pet friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gale

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was very nice, and comfortable. Very friendly host, and no problems with getting my room when I got there. 12pm wake up was a very nice to receive, got to rest an extra hour. Loved it for sure.
Stayed 1 night in Oct 2023

10/10 Excellent

Adria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and the room is so clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a weekend
We were pleased with the room and the receptionist was very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay at a reasonable area.
Great facilities, nice clean and spacious rooms. Good amenities with an excellent staff. I will definitely be staying here again. Good restaurants and stores near by.
Stayed 1 night in Sep 2023

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place, especially for families. Highly recommend it.
Stayed 4 nights in Jul 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Habitaciones muy limpias y cómodas !!
Stayed 3 nights in Jul 2023

10/10 Excellent

joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Jul 2023

10/10 Excellent

Rodolfo G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is showing it’s age. They did not have enough towels for everyone. The air conditioning unit in our room worked but made a terrible sound when it cycled on so all night it kept waking me up and the next day I was exhausted. They did give me a little discount for the nuisance.
Stayed 1 night in Apr 2023

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Reggie

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here unless you don't mind mice
For starters, I am not real big on providing reviews, but I want anyone that is seriously thinking about staying at this location to STAY AWAY!! I noticed what appeared to be a piece of paper. I picked it up and guess what it was? A mouse trap. The sticky kind that the mouse would be stuck on. Unfortunately, I was eating chips and my bag got stuck to the trap. I couldn't remove the bag from the trap and disposed of both. So now my antenna is up. I travel a lot and have never known or seen mouse traps in a hotel room. I packed my things and placed them on the couch instead of the floor. Why would a hotel have mouse traps? My thoughts are that the hotel is infested with mice. No other explanation. At 430am on my day of departure, I was awakened by noise in the kitchen area as I booked a one bedroom. It was coming from the garbage can. I looked into the garbage can and guess what I saw?? A frickin mouse. I was terrified as rodents turn my stomach. I immediately went to the front desk and told her to get that garbage can out of my room. She replied that she isn't allowed to go into guest rooms for safety rooms. Totally ignored my concern of having a mouse in my trash can. I can put you in another room. For what purpose?? So, I can encounter another mouse. While waiting in the lobby for a luggage rack, guess what scoots down the hall? Another frickin mouse. Told the front desk girl. She said oh really. Super nonchalant. Sounds like mice are the norm at this place. STAY AWAY!!!
Stayed 5 nights in Nov 2022

10/10 Excellent

David

Stayed 1 night in Dec 2022

10/10 Excellent

Stephanie

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The shower was dirty and nasty.
Stayed 2 nights in Nov 2022

10/10 Excellent

Marcel

Stayed 1 night in Oct 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the hotel was great. Shuttle service was great also. Only negative thing was nearby vacant building that brings homeless people. City of Houston needs to address this issue.
Stayed 3 nights in Oct 2022

8/10 Good

Humming

Liked: Staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Oct 2022

10/10 Excellent

Martenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees was professional and courteous. The facility was clean and quiet.
Stayed 1 night in Sep 2022

8/10 Good

Fredrica, Houston

Stayed 3 nights in Aug 2022

4/10 Poor

Cephelia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that the suite had a separate bedroom with a door that we could close. But the walls, the sofa sleeper, behind the toilet and the bathroom floor was dirty. The suite has 2 phones, but neither was working (they gave us a 10.00 discount for that), and the toilet was stopped up. I had to use my cell phone to call the front desk, spoke with Rudy, was told someone would be there in 5-10 minutes, it took 30-45 minutes, and he tried to give the plunger to me. Also there was food underneath the sofa. I think that someone should go behind the cleaning ladies, maybe a supervisor to make sure they are doing a great job, and deep clean those rooms once a month, and please provide extra tissue and paper towels, my husband had to go to the front desk for more. Finally, no matter where your hotel is located, (area, city), it should be held to the same standards and every guest should expect to receive excellence. After all, we are paying for it.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
What is goin on?
One elevator of two was operating causing delays. All the time, the elevators and some areas smell like smoking areas, and not only tabbaco. The microwave did not work. The drain water come into the dishwasher.
Stayed 7 nights in Jul 2022

8/10 Good

Mario

Stayed 1 night in May 2022

4/10 Poor

THAN

Stayed 5 nights in May 2022

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rooms, great service, but neighborhood ehh..
Great room, big and nice. The only "downside" was that the hotel is on a side of town where I was not exactly feeling safe at night as a woman.
Stayed 3 nights in Mar 2022

10/10 Excellent

MaryJane

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
convenient location, accepted dogs, kitchen accessories, shower acceseries, shower towels were scarce and not always available for replacement.
Stayed 6 nights in Feb 2022

8/10 Good

Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Alexandria

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Breakfast isnt imcluded but staff is nice.
Stayed 3 nights in Mar 2022

6/10 Okay

Douglas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room I was in had a bad odor then they move me to another room didn’t have no water
Stayed 1 night in Mar 2022

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Staff & service
I booked my hotel a week in advance for a football tournament. We drove 3 and a half hours with my family 2 toddlers and a infant. When we got to the hotel we were informed that we no longer had a reservation for a room for the weekend. We never received a call or an email to inform us that our reservation was canceled due to no more rooms being available. The service was rude and none of the employees were helpful and couldn’t explain to us how our room was giving away. This was an inconvenience to me and my family being that we were unable to get another room to accommodate us and our travel to Houston, due to the rodeo being in town. We slept in the car for the first night, and ended up having to get a hotel further out.
Stayed 2 nights in Mar 2022

2/10 Terrible

Hollie

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness
Dirty hotel tub had mold, walls were disgusting, sheets dirty, smelled
Stayed 2 nights in Feb 2022

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Keith, Silsbee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice staff is very helpful bed was awsome room also clean clean i wil stay again
Stayed 1 night in Feb 2022

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fossett in the shower was funny looking, but loved it. It made me laugh
Stayed 1 night in Jan 2022

10/10 Excellent

Nancy

Stayed 1 night in Dec 2021
Response from General Manager on 7 Jan 2022
Thank you Nancy for choosing Candlewood Suites Houston I-10 East. We are pleased to hear that you had an Excellent experience!

10/10 Excellent

Latotshalynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 1 night in Nov 2021
Response from General Manager on 7 Jan 2022
Thank you for choosing Candlewood Suites Houston I-10 East. We are pleased to hear that you had an Excellent experience!

6/10 Okay

Charles

Business traveller
Disliked: Cleanliness, staff & service
Bad area, homeless hanging out in parking lot.
Stayed 1 night in Nov 2021
Response from General Manager on 7 Jan 2022
Thank you Charles for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.