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Reviews of Days Inn & Suites by Wyndham Sam Houston Tollway

2.5 out of 5
Days Inn & Suites by Wyndham Sam Houston Tollway
8049 N Sam Houston Pkwy W, Houston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 160 out of 363 reviews" "
Rating 8 - Good. 106 out of 363 reviews" "
Rating 6 - Okay. 49 out of 363 reviews" "
Rating 4 - Poor. 24 out of 363 reviews" "
Rating 2 - Terrible. 24 out of 363 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Munira

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk lady was not very professional. Time of checked out also i had to wait locking for front desk lady because when i checked in she took my driving license and demand me $50 before checked in or give her my driving license. She said this is for security reason if you damage anything that's why either pay $50 or give $50. My question is when i paid for my room upfront why that time property didn't mentioned that time for no reason i had to stressed out and looking for front desk employee so i can have my DL. Breakfast was not good. Property was stinks. Very old bedsheet and old shower curtain. Saggy pillow case and old bottom sheet.
Stayed 1 night in Apr 2024

4/10 Poor

Brent A.

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn't like that the photos on Expedia didn't reflect the actual property.
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The motel was much nicer then we thought,we where here from Arlington,tx for our wedding we was hesitant to stay here becuz of some of the reviews but after our 3 day stay i say never judge a book by its cover experience ur own becuz we had a very pleasant experiance
Stayed 2 nights in Apr 2024

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay again
Stayed 2 nights in Apr 2024

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Vivian

Staff were friendly. Thank you.
Stayed 3 nights in Apr 2024

8/10 Good

le

Travelled with family
Liked: Cleanliness, property conditions & facilities
That is very good for a small price.
Stayed 2 nights in Mar 2024

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent for the amount paid
Stayed 3 nights in Mar 2024

10/10 Excellent

yesica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a simple hotel, but its really quiet and peaceful! i enjoyed it for just a 1 night stay.
Stayed 1 night in Mar 2024

8/10 Good

Youlonda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to the property. Would have liked rooms to be near each other (booked together but were placed down the hall)
Stayed 1 night in Mar 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was the breakfast was only waffles or cereal. I’d like to have had some bacon, sausage, eggs, or biscuits and gravy.
Stayed 3 nights in Mar 2024
Response from B Patel on 17 Mar 2024
Dear Cheryl,Thank you for your feedback. I apologize for our breakfast not being up to par. My team and I will work hard to provide the best for you. We hope to see you again soon.

8/10 Good

Yahir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy process
Stayed 4 nights in Mar 2024
Response from B Patel on 17 Mar 2024
Thank you. We hope to see you again soon.

4/10 Poor

Lourdes

Travelled with family
Disliked: Staff & service, property conditions & facilities
Nunca me había hospedado en un days inn antes y gracias a este no planeo en hospedarme en otro alguna vez en un futuro El cuarto estaba sucio,la carpeta no estaba aspirada,las sabanas estaban manchadas Las camas se movian como si se querían caer.
Stayed 2 nights in Mar 2024
Response from B Patel on 12 Mar 2024
Dear Guest,Thank you for your feedback. I apologize for your stay not being great as it should have been. My staff and I will use your feedback to improve. We hope you will give us another try again soon to show you our hard work and dedication. Thank you!!!

6/10 Okay

George

Stayed 2 nights in Mar 2024
Response from B Patel on 12 Mar 2024
Thanks for a quick rating. We hope to get a chance to serve you again soon.Take care.

8/10 Good

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price and location were excellent for our needs. The room was cleaned every day. At first glance, everything was clean. On the second day, I noticed old urine pooled around the left side of toilet when I dropped a lid. It was still there the next day after the room was cleaned again. Having said that, we will stay there again.
Stayed 3 nights in Feb 2024
Response from B Patel on 12 Mar 2024
Dear Guest,Thank you for your feedback. I will share this with my housekeeping staff and we will work hard in correcting the issue mentioned. We hope to get to see you again soon.Thanks again and take care.

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious. The front desk gave me the option of which floor I preferred as well. The breakfast was great with a variety of things to choose from. I would definitely stay there again.
Stayed 3 nights in Feb 2024
Response from B Patel on 12 Mar 2024
Dear Brandy,Thank you for your kind comments. We are thrilled that you had a great stay. We hope to see you again soon. Thanks again and take care.

4/10 Poor

Johny

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The reception lady does not know how to behave, no water in the property, breakfast is terrible,
Stayed 3 nights in Feb 2024
Response from B Patel on 12 Mar 2024
Dear Guest,Thank you for your feedback. I apologize for all the inconveniences that were caused during your stay. My staff and I will use your feedback to improve. We hope you will give us another try again soon.Thanks again and take care.

8/10 Good

Shayla Danielle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from B Patel on 23 Jan 2024
Thank you Shayla. We hope to get a chance to serve you again soon. Take care.

6/10 Okay

Brian

Liked: Cleanliness
Some good and some bad.
Th bed was very comfortable. The bathtub had paint peeling off. The heater would not get hot so I needed to stay in a thermal and my robe. Everything else was fine.
Stayed 2 nights in Jan 2024
Response from B Patel on 12 Mar 2024
Dear Guest,Thank you for your feedback. I apologize for all the inconveniences that were caused during your stay. My staff and I will use your feedback to improve. We hope you will give us another try again soon.Thanks again and take care.

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Maid got a glimpse of the family jewels
The hotel itself was fair for the price. Until the maid walked in while i was getting dressed to tell me its checkout time. Knocked as she walked in the door no regard that i was exposed. When i made my complaint to the front desk she was rude about it and said "well you should have checked out". This took place AT 11am...which is checkout time. Dont expect a minute more of privacy or professionalism.
Stayed 1 night in Dec 2023
Response from B Patel on 15 Dec 2023
Dear Mr. Evans,Thank you for letting us know about your recent stay. I appreciate your feedback. I apologize again for the inconvenience that was caused. I will work harder in properly training my staff. I hope you will give us another opportunity to serve you again soon. Thank you.

10/10 Excellent

Walter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Dec 2023
Response from B Patel on 15 Dec 2023
Thank you. We hope to see you again soon.

8/10 Good

Curry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from B Patel on 5 Dec 2023
Thank you. We hope to get a chance to serve you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and services were done daily.
Stayed 4 nights in Nov 2023
Response from B Patel on 5 Dec 2023
Thank you Sir. We are glad your stay was great. We hope to get a chance to serve you again soon.

10/10 Excellent

Kathryn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from B Patel on 27 Nov 2023
Thank you Kathryn for a quick rating. I am thrilled to see that you had a perfect stay. We hope to get a chance to serve you again soon. Take care.

2/10 Terrible

Jose, WASHINGTON

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Check in was really easy. The room as soon as I walked in had a strong smell of mold. The bed sheets looked that they were not changed from the previous guest, pillowcases were still with hair on them. I walked right out of there!!
Stayed 3 nights in Aug 2023

10/10 Excellent

Danevia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience for my family and I! Will definitely be going back
Stayed 2 nights in Jul 2023

6/10 Okay

Ainslie

Disliked: Staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Judy E

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ice machine was broken
Cleaning employees were friendly and attentive. Thank you. There was no ice on the machine.
Stayed 2 nights in Jul 2023
Response from B Patel on 26 Jul 2023
Dear Judy,Thank you for letting us know about your recent stay. I appreciate your feedback. I am glad to see that your stay was enjoyable. I want to apologize for the ice machine being out of ice when you needed it. The ice machine was empty due to people filling up coolers in this heat but it does work and it just took some time to make new ice. I hope you will consider staying with us soon when back in this area. We hope to see you again soon.Thank you.

10/10 Excellent

pasa

Stayed 1 night in Jul 2023

2/10 Terrible

Gaganjyot

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in I got room no 200 the room was untidy and smelly. Air conditioner of that room was not working properly and bed was to smelly and feels like uncomfortable to sleep. I went to lobby to inform about my problem the lady at lobby she said what ohh okay do you want to change the room I said yes please she gave me room no 304 which was the same smelly and untidy. But air conditioner was good but the smell from the room was so bad. Really disappointed from this stay.
Stayed 1 night in Jul 2023
Response from B Patel on 20 Jul 2023
Dear Gaganjyot,Thank you for taking the time in letting us know about your recent stay. I appreciate your feedback. Immediately after you were moved to a different room, I personally went and check the unit and it seemed to be working fine. However, I truly believe that we have a great product and a great price. I hope you will give us another try in the near future to show your our hard work and dedication in serving you. We hope to see you again soon.Have a wonderful day!!!

2/10 Terrible

maria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do NOT stay here unless you like the smell of cigarette and roaches on the wall. I let the young lady at the front counter know about our experience and she said that i would need to contact Expedia since it was booked thru them to get a refund. But when expedia try contacting this property there was no answer. DO NOT STAY HERE!!!!
Stayed 2 nights in Jul 2023
Response from B Patel on 20 Jul 2023
Dear Maria,Thank you for taking the time in letting us know about your recent stay. I appreciate your feedback. I apologize for your stay not being great as it should have been. We are a smoke free hotel and I apologize for you having to deal with the smell. I hope you will give us another try in the near future to show you our hard work and dedication. We hope to see you again soon.Thank you.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from B Patel on 20 Jul 2023
Dear Guest,Thank you. We hope to get a chance to serve you again soon.Have a great day!!!

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
The hotel room was dirty. The floor were sticky. Don’t walk barefoot inside the room.
Stayed 1 night in Jun 2023
Response from B Patel on 3 Jul 2023
Dear Andrew,Thank you for letting me know about your recent stay. I appreciate your feedback. I apologize for your stay not being great as it should have been. My team and I will work hard to correct all issues mentioned. I hope you will give us another try in the near future to show you our hard work and dedication. We hope to see you again soon.Thank you and Have a wonderful day!!!

2/10 Terrible

Adela, Marshfield

Stayed 1 night in Jun 2023
Response from B Patel on 20 Jul 2023
Dear Guest,Thank you for taking the time to rate your stay. I apologize that you did not have a great stay. We will work hard and improve to give you a better stay. We hope you will give us another try again in the near future. Thank you.

10/10 Excellent

Olivia

Stayed 2 nights in May 2023
Response from B Patel on 3 Jul 2023
Thank you Olivia. We hope to see you again soon. Have a wonderful day!!!

10/10 Excellent

Mark

Liked: Cleanliness, room comfort
It was clean but needs some maintenance. First night remote didn't work. Next night refrigerator didn't work.
Stayed 1 night in Jun 2023
Response from B Patel on 6 Jun 2023
Dear Mark,Thank you for your feedback. We appreciate you taking the time to let us know about your recent stay. I apologize for everything not being perfect as it should have been. Your feedback will help us improve. We hope you will give us another try in the near future to show your our hard work and dedication. We hope to see you again soon.Have a great day!!!

8/10 Good

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay...no complaints.
Stayed 2 nights in May 2023
Response from B Patel on 6 Jun 2023
Dear Lewis,Thank you for your feedback. We are thrilled to see that you had a good stay. We will continue to work hard to provide you with great service and product. We hope to get a chance to serve you again soon.Have a wonderful day!!!

10/10 Excellent

Annabella

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is ok
Stayed 1 night in May 2023
Response from B Patel on 2 Jun 2023
Dear Annabella,Thank you for your feedback. I am glad you had a good stay. We hope to get a chance to serve you again soon.Have a wonderful day!!!

10/10 Excellent

Candy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is excellent!
Stayed 1 night in May 2023
Response from B Patel on 22 May 2023
Thank you Candy. We are glad that you had a great stay. We hope to get a chance to serve you again soon.Have a wonderful day!!!

8/10 Good

TERREL

Business traveller
Liked: Staff & service
Good.
Stayed 2 nights in May 2023
Response from B Patel on 18 May 2023
Thank you. We will continue to provide you a great stay every time. We hope to see you again soon.Thanks again and Have a wonderful day!!!

4/10 Poor

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from B Patel on 22 May 2023
Dear Juan,I apologize for your stay not being great. We will work hard to give you a better stay during your next visit. We hope you will give us another try in the near future to show you our hard work and dedication. We hope to see you again soon.

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is the best!
Stayed 1 night in May 2023
Response from B Patel on 12 May 2023
Hello,Thank you for your feedback. I am glad to hear that you had a great stay along with great smiles to greet you. We hope to get a chance to serve you again soon.Have a wonderful day!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
Very clean hotel and room.
Stayed 1 night in Apr 2023
Response from B Patel on 4 May 2023
Dear Robert,Thank you for your feedback. We are thrilled to see that you enjoyed your stay. We will continue to work hard to give you a great experience every time. We hope to see you again soon.Have a great day!!!

10/10 Excellent

Gabrielle

Stayed 1 night in Apr 2023
Response from B Patel on 12 May 2023
Thank you!!!

10/10 Excellent

MIQUANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean from the parking lot all the way through the hotel. The bed was EVERYTHING! The most comfortable bed and pillows I've ever encountered. We will definitely be staying here again!
Stayed 2 nights in Mar 2023
Response from B Patel on 7 Apr 2023
Dear Guest,Thank you for the feedback. We are thrilled to see that you had a wonderful stay. We will continue to work hard to provide you the best stay every time. We hope to see you again soon.

4/10 Poor

Brandon

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from B Patel on 3 Apr 2023
Dear Brandon,Thank you for your feedback. My staff and I will work hard to give you a better stay. We hope you will give us another try in the near future. We hope to see you again soon.

8/10 Good

Curry

Stayed 2 nights in Feb 2023
Response from B Patel on 3 Apr 2023
Thank you Mr. Bagwell. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from B Patel on 30 Jan 2023
Thank you. We hope to get a chance to serve you again soon.

10/10 Excellent

Darius Amal

Stayed 2 nights in Jan 2023

10/10 Excellent

Juan