Indoor pool

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
215 Shelden Ave, Houghton, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 139 out of 380 reviews" "
Rating 8 - Good. 150 out of 380 reviews" "
Rating 6 - Okay. 49 out of 380 reviews" "
Rating 4 - Poor. 32 out of 380 reviews" "
Rating 2 - Terrible. 10 out of 380 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

PAUL

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before and would stay again. Nice room, good breakfast and nice hot tub/pool area
Stayed 2 nights in Feb 2024

8/10 Good

richard

Travelled with partner
Houghton
Stayed 2 nights in Jan 2024

10/10 Excellent

Brian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Houghton. Older hotel but it is affordable and all we needed,. Free breakfast, pool and hot tub were nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Neal

Stayed 1 night in Jan 2024

8/10 Good

Richard

Stayed 1 night in Nov 2023

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have come back once and plant to return again.
Everyone is very nice. THe hotel is clean and safe and has options for food and drink along with grocery nearby.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my trip this is the only hotel that really went the extra mile. I needed handicap rails and accessories, the management went out and bought some to fulfill my needs. Also the staff gave us tips and pointers about local and unusual places to visit not listed on the local brochures. If i ever get back there again I will absolutely to book my stay at this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Older but clean and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Keith, Cedar Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk, eat and drink. Price on point.
Stayed 1 night in Oct 2023

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It is an old building. The walls, doors and floors creak. The creaking even woke us up at night.
Stayed 1 night in Oct 2023

4/10 Poor

Zifei

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is old, the A/C is super noisy and smells awful. I stayed in a two queen bed standard room, it is unbelievablely small, and the window is towards the aisle, basically means you have no window. Do not stay in this hotel if you have other choices.
Stayed 1 night in Oct 2023

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Oct 2023

2/10 Terrible

Deborah

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Kathleen

Travelled with family
Stayed 2 nights in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, convenient location
Stayed 1 night in Sep 2023

6/10 Okay

Diane

Liked: Staff & service
Disliked: Property conditions & facilities
We appreciated the convenience to the downtown Houghton district - it's very walkable and has lots of excellent dining options and great shops. We were overcome by a strong musty odor upon entering our room. A bulb in the vanity fixture flashed during use, the bathtub/shower drain was clogged, the side chair was stained, and the area guide book was badly worn and stained. It was a huge disappointment, given the cost for the room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service.
We had a medical emergency and had to cancel our stay. The staff was courteous and understanding and I was so appreciative.
Stayed 3 nights in Sep 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here 1 night but it was very nice, convenient and the staff was friendly
Stayed 1 night in Sep 2023

8/10 Good

Lora

Overall was satisfied with the condition of the hotel. Everything seemed clean
Stayed 2 nights in Sep 2023

8/10 Good

sara

Stayed 1 night in Sep 2023

8/10 Good

Suzanne

Travelled with family
Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Stayed 1 night in Aug 2023

4/10 Poor

Paige

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is older, and the decor & mechanicals are outdated. The air conditioner worked, but emitted a damp, musty odor. The bathroom is tiny. There is inadequate parking in general, and most spaces are located on hilly side streets adjacent to the hotel, which makes dealing with luggage a challenge. The staff were very nice, and the continental breakfast was adequate. The remote control for my TV wouldn't lower the volume, or change to a lower channel. I won't stay here again.
Stayed 4 nights in Aug 2023

6/10 Okay

Kelly

Travelled with family
Disliked: Property conditions & facilities
Our room was around the back of the property, we had to move our car around back and our room was on the 2nd floor with no elevator. It was a hot stairwell and hallway. There was no mention of this on the website. Very disappointing for $350.00.
Stayed 1 night in Aug 2023

6/10 Okay

Shelly

Stayed 1 night in Aug 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was convenient and front desk staff was friendly and helpful. Hotel itself is outdated and needs to be upgraded.
Stayed 1 night in Aug 2023

10/10 Excellent

Pjeter

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not too bad
The Good Very nice staff Coffee, tea, coca and cookies available at all times in the lobby. Close to everything downtown Sauna was HOT! The bad This hotel once had balconies to enter the rooms and it was enclosed. Therefore, the hotel rooms have no windows to the outside. The room has a window, but it opens into the hallway so people walking by can look right into your room if you don’t have the blinds closed Weird layout too. Lots of stairs in weird places On busy weekends, parking is an issue. They accommodate by letting patrons use the top of the city lot Tiny bathrooms, hard to move around Continental breakfast stops at 9:30 and it was not much to be desired
Stayed 2 nights in Aug 2023

8/10 Good

Jennifer

Stayed 2 nights in Aug 2023

8/10 Good

George

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located down town by shopping and many cute restaurants. We had a very nice stay
Stayed 1 night in Aug 2023

4/10 Poor

Susan, Sheboygan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is not enough parking. The building is old (and shows it) and so is most of the rooms. Too many steps. You really have to watch the steps going up and down. There is one elevator on one side of the building. So if you are on the opposite side there is actually more waling than taking the steps. It does not meet the name of this place.
Stayed 1 night in Aug 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing hotel to stay at! I asked upon check in if any of the rooms had a view of the channel and was upgraded to a suite with an amazing view! Really could not have asked for a better place to stay. Angela really made our stay special. Great walkability to the water, shops and dining.
Stayed 1 night in Aug 2023

8/10 Good

craig

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly and accommodating. Parking isn’t the best.
Stayed 1 night in Jul 2023

10/10 Excellent

Julia A.

Liked: Cleanliness, staff & service
Very friendly, pleasant person at check in.
Stayed 1 night in Jul 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Mason

Stayed 2 nights in Jul 2023

8/10 Good

Janet

Stayed 1 night in Jul 2023

10/10 Excellent

Jeanne

Stayed 1 night in Jul 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Tamara

Stayed 2 nights in Jul 2023

6/10 Okay

Rick

Liked: Staff & service, room comfort
$1.50 per day charge to use the safe in the room?! Carpet is worn out and needs to be replaced. Next visit we will stay elsewhere in town. We were given a room on the bottom floor with no view by the door going outside - assuming that is because we booked with Hotels.com rather than directly with the hotel. Towels and bedding was good and breakfast was good - waffles, eggs, bacon, yogurt, hard boiled eggs, pastries.
Stayed 2 nights in Jul 2023

8/10 Good

Judy

Stayed 1 night in Jul 2023

10/10 Excellent

GREGORY, ANN ARBOR

Stayed 1 night in Jul 2023

8/10 Good

Teresa

Stayed 1 night in Jul 2023

6/10 Okay

Dean

Stayed 2 nights in Jul 2023