Terrace/patio

Reviews of Hyatt Place Flushing/LaGuardia Airport

3 out of 5
Hyatt Place Flushing/LaGuardia Airport
133-42 39th Avenue, Flushing, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1000 reviews" "
Rating 8 - Good. 281 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Baofeng

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Baofeng, we're thrilled to hear you enjoyed the cleanliness and pleasant environment at Hyatt Place Flushing/Laguardia Airport. We hope to welcome you back for another exceptional stay soon.

10/10 Excellent

Jose P

Travelled with family
Is a quite and beautiful place to stay
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Jose, thank you for your five-star evaluation. We're thrilled to hear that you enjoyed the tranquility and aesthetic charm of Hyatt Place Flushing/Laguardia Airport. It's fantastic to know that your stay was pleasant. We eagerly anticipate your return in the near future.

10/10 Excellent

Nga Sze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Nga Sze, it's wonderful to know your stay at Hyatt Place Flushing/Laguardia Airport was worthy of a top-notch rating. It's our pleasure to serve and we truly appreciate your positive feedback. Our team is looking forward to your next visit. Safe travels!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a Mets game!
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Teresa, it's delightful to hear that you found the Hyatt Place Flushing/Laguardia Airport to be a perfect spot for attending a Mets game! We appreciate your compliments and your choice to stay with us. We hope to see you again soon, perhaps for another game!

10/10 Excellent

Kenneth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff, stayed for an early morning flight and used Uber in place of shuttle as it was full. Uber was there within 5 minutes and only took 15 minutes to the airport at 5am.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Kenneth, it's wonderful to hear that you had a great experience at Hyatt Place Flushing/Laguardia Airport. We're glad that our team members impressed you with their friendliness. We are pleased that your Uber service was prompt and efficient, making your early morning journey to the airport smooth and fast. We look forward to welcoming you back for your future stays.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Marvin, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Flushing/Laguardia Airport. Quiet and tidy environments contribute greatly to a pleasant stay. We appreciate your kind review and hope to see you again soon for an equally enjoyable visit.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in a great location.
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Anne, thank you so much for your wonderful feedback about Hyatt Place Flushing/Laguardia Airport. We're thrilled to hear that our prime location worked well for you. We appreciate your endorsement and hope to welcome you back in the near future!

8/10 Good

thierry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our visit. Its close to the subway and so many different restaurants. The staff were so nice and very helpful. I would highly recommend this hotel.
Stayed 4 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Thierry, thank you for sharing your satisfaction with your stay at Hyatt Place Flushing/Laguardia Airport. We're thrilled that you found the location convenient for subway access and dining choices, and appreciated the helpfulness of our team members. Your high recommendation is greatly appreciated. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and comfortable. The rooms were very quiet even though the area outside is hustling and bustling. Easy walk to the MTA. Staff is also super friendly and professional. My only complaint is when I confirmed an early check-in on the phone before arrival there was no room available. I am a Hyatt member.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Laura, it's delightful to hear that you found the Hyatt Place Flushing/Laguardia Airport to be clean, comfortable, and quiet amidst the vibrant neighborhood. We are always thrilled when our valued members appreciate the ease of access to transportation and the professionalism of our team members. We understand there was some confusion regarding early check-in, and we appreciate your patience while we worked to get your room ready. We look forward to your next stay with us, ensuring your experience is flawless right from arrival.

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of China Town . Very clean and friendly staffs. Housekeeping is doing good job.
Stayed 2 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Danny, it's terrific to hear that you found Hyatt Place Flushing/Laguardia Airport exceedingly clean and that you appreciated the friendliness of our team members. Knowing as well that our housekeeping department left a positive impression on you truly delights us. Can't wait to welcome you back on your next visit. Safe travels until then.

10/10 Excellent

Howard

Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Howard, thank you for rating your stay at Hyatt Place Flushing/Laguardia Airport so highly! We're thrilled to see that you enjoyed your time with us. We hope we can welcome you back soon for another exceptional experience.

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, walkable to China Town so there a lot asian restaurants nearby. Shuttle service every hour from and to the airport and breakfast included.
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Danny, thank you for sharing your positive experience at Hyatt Place Flushing/Laguardia Airport. We're delighted that you appreciated our cleanliness, the convenience of our location, the available airport shuttle service and the inclusive breakfast. We hope to welcome you back soon.

10/10 Excellent

Bradley

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Mar 2024
Thank you for the fantastic rating, Bradley!It's outstanding you had such a wonderful experience at Hyatt Place Flushing/Laguardia Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

chee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in staff thank you
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Chee, we're delighted to hear you found the check-in process at Hyatt Place Flushing/Laguardia Airport to be top-notch. We truly appreciate your compliments for our colleagues and we're grateful for your feedback. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

xuezhang

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Xuezhang, thank you for your positive feedback towards Hyatt Place Flushing/Laguardia Airport. It brings us joy to know you had a satisfactory experience. Looking forward to welcoming you back in the future.

6/10 Okay

Fenfang

Travelled with family
Disliked: Staff & service
I think the front desk is a little discriminatory.
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Fenfang, thank you for sharing your experience. We uphold the highest principles of hospitality, fairness, and respect at our hotel, which includes welcoming all guests with courtesy and open-mindedness. It's disheartening to hear you felt this was not your experience. Your views have been noted for introspection, as we continuously strive for improvement. We hope you will reconsider and give us another chance to serve you better in the future.

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is great - great shuttle service from the airport, professional/friendly checkin, beautiful room. Have not slept overnight or had breakfast yet! Restaurant on 9th floor was great. I feel comfortable and safe in the hotel - the area around the hotel is teeming with crowds and traffic - but I'm staying for the convenience of being near the airport with bad weather predicted! I'm happy relaxing in my room.
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Kathleen, it pleases us to read your positive review on the Hyatt Place Flushing/Laguardia Airport! We're thrilled to hear that our airport shuttle service, professional check-in process, and inviting rooms added to your comfort. Delighted as well that our rooftop restaurant met your expectations and offered a perfect spot for relaxation. We truly appreciate you choosing to stay with us for convenience, and we're glad you're experiencing peace and tranquility in our hotel. Enjoy the rest of your stay and breakfast tomorrow morning!

10/10 Excellent

Cyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Cyn, thank you! It heartens us to see your positive review. At Hyatt Place Flushing/Laguardia Airport, we strive to create a delightful experience for all our esteemed guests. We look forward to your return in the near future.

4/10 Poor

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the middle of Chinatown, surrounded by all the restaurants and an easy walk from the main street. Also, the hotel offers free continental breakfast daily and the room is neat and clean. But I just can't sleep at night. I stayed in a 3XX king guest room and could hear karaoke singing on both night I was staying. The singing lasted at least to 3AM in the morning. I will have to choose another hotel next time.
Stayed 2 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Kevin, it's great to hear that you appreciated our convenient location and cleanliness during your stay. However, it's regrettable that you encountered noise disturbances during your nights. This is not the standard experience our guests should expect. We will actively address this with hopes to provide a quieter environment in our establishment. Your feedback is greatly appreciated and will serve to improve future stays. We hope to have an opportunity to give you a more enjoyable experience in the future.

2/10 Terrible

JIACHENG

Disliked: Cleanliness, property conditions & facilities
Dirty and the shuttle is slow
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
We regret to hear about your experience. It distresses us that cleanliness was not up to the mark and you found our transportation service less than satisfactory. We take your feedback seriously and will strive for improvement. Your satisfaction is of utmost importance to us.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and a super fun location. Visited the rooftop bar for appetizers before heading out to explore tons of options for dinner.
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Tara, it's delightful to read about your positive experience at Hyatt Place Flushing/Laguardia Airport. We're glad you appreciated the friendliness of our team members and the vibrant location, too. It seems our rooftop bar made a good impression on you prior to you venturing out to discover nearby dining choices. We hope to have the opportunity to serve you again. Safe travels!

2/10 Terrible

TERRENCE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad attitude and disgusting sofa
Front desk employees had bad attitude. The sofa inside room is disgusting.
Stayed 2 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
Terrence, it is disappointing to hear about your recent experience. Please accept our sincerest apologies for the perceived unprofessional attitude of our team members and the state of your room furnishings. We certainly strive for a high level of care and cleanliness and it seems we've missed the mark this time. Rest assured, we take all feedback seriously and will use your comments as an opportunity for improvement. Thank you for taking the time to bring this to our attention.

10/10 Excellent

Mian

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel ever
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Mian, thank you for your outstanding review. We're pleased to hear you enjoyed your stay at Hyatt Place Flushing/Laguardia Airport. Our team members work diligently to ensure our guests have a memorable experience and your comments are a testament to this. We eagerly anticipate your next visit.

8/10 Good

Endian

Business traveller
Liked: Cleanliness, room comfort
Charging water 3 dollar per bottle
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Endian, thank you for sharing your feedback after your recent stay. It's noted that you had concerns on the pricing of our bottled water. Please be assured that our team offers rates reflective of the value and quality they bring. We hope for another chance to serve you better in the future.

10/10 Excellent

Nathan

Travelled with partner
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Nathan, we're thrilled to hear you had an excellent stay with us at Hyatt Place Flushing/Laguardia Airport. We thank you for your top-rate review and promise to continue offering the superb service that guests like you appreciate. We look forward to welcoming you back on your next visit to the area. Safe travels!

10/10 Excellent

Alan, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Alan, thank you for sharing your positive rating of your stay at Hyatt Place Flushing/Laguardia Airport. It appears you had an excellent stay, and we're thrilled to know that. Our team looks forward to the opportunity to serve you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
We appreciate the solid rating. At Hyatt Place Flushing/Laguardia Airport, we continuously strive to provide an excellent stay for all our guests. We're glad to know you had a positive experience and hope to have the opportunity to serve you again in the future.

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Nana, it's wonderful to see your high rating! The Hyatt Place Flushing/Laguardia Airport is thrilled you had a fantastic experience. We're looking forward to your next visit.

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
Janelle, it's wonderful to hear that your stay at Hyatt Place Flushing/Laguardia Airport was such a success. We're grateful for your positive rating and look forward to welcoming you back on your next visit!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Simply put, I do not like New York City
Stayed 1 night in Dec 2023
Response from Customer Service on 14 Dec 2023
Kevin, it's great to hear that despite your reservations about the city, you chose to stay with us at Hyatt Place Flushing/Laguardia Airport and left a high rating. We hope our accommodations and service were a bright spot in your NYC visit, and we'd be delighted to welcome you back should your travels ever bring you to the city again.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a very nice place, and rooftop bar staff is awesome! Will be back
Stayed 2 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
Nicolas, it's wonderful to hear that you had an enjoyable stay at Hyatt Place Flushing/Laguardia Airport. We're thrilled our rooftop bar and the dedicated team members there made your experience even better. We eagerly await your return visit.

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Thank you for the wonderful rating, Rachel!It's excellent you enjoyed your time at Hyatt Place Flushing/Laguardia Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Edgar, it's wonderful to see that you had a five-star experience at Hyatt Place Flushing/Laguardia Airport. We appreciate your high rating and look forward to welcoming you back in the future.

8/10 Good

Jose, Kearny

Liked: Cleanliness, staff & service, property conditions & facilities
With rooms very pricy, you would think to at least get a bottle of water in the rooms.
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Jose, thank you for your feedback. We understand that you expected additional amenities such as bottled water in the room which may enhance your experience. At Hyatt Place Flushing/Laguardia Airport, we're committed to improving our services based on guests' suggestions and we appreciate your input. We hope to host you again soon.

10/10 Excellent

Fermilia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness. Could improve breakfast options. Thank you.
Stayed 4 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Fermilia, it's uplifting to know you appreciated the cleanliness at Hyatt Place Flushing/Laguardia Airport. Your feedback regarding breakfast options is highly valued and can help shape our offerings in the future. Your satisfaction is our top priority. We appreciate your patronage and we look forward to welcoming you back.

10/10 Excellent

Jianxiong, LAS VEGAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and the location was good. The free breakfast was also good. It would be better if coffee and drinks were available 24 hours
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Jianxiong, it's great to hear that you found the room at Hyatt Place Flushing/Laguardia Airport roomy, enjoyed the location, and appreciated our complimentary breakfast. We also value your feedback about extended availability of beverages. This suggestion will certainly be taken into consideration as we continuously strive to enhance the experience of our valuable guests like you. We're looking forward to welcoming you back soon.

10/10 Excellent

Martin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Martin, thank you for sharing your positive feedback. We're delighted to hear that your stay at the Hyatt Place Flushing/Laguardia Airport was a pleasant one. We hope to welcome you back soon for another enjoyable visit.

4/10 Poor

Endian

Need to provide bottle water
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Endian, thank you for sharing your thoughts. Ensuring guests have access to amenities such as bottled water is important and your feedback will be taken into consideration. We hope that any future stays will exceed your expectations.

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Service on 19 Nov 2023
Thanks for the perfect rating, David!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Flushing/Laguardia Airport.Have a wonderful day!

6/10 Okay

Yanchen

Liked: Cleanliness, property conditions & facilities
The service is not as good as other Hyatt but the location is fine for restaurants
Stayed 2 nights in Nov 2023
Response from Customer Service on 17 Nov 2023
Yanchen, thank you for sharing your thoughts. It's good to hear that you appreciated our location with its access to various dining options. We regret if your experience with our service didn't meet the high standards we strive for, and we'll take into account your feedback to ensure continuous improvements. We hope to have the pleasure of hosting you again for a more satisfying stay.

4/10 Poor

Endian

Business traveller
Disliked: Staff & service
The bottle water is not provided
Stayed 1 night in Nov 2023
Response from Customer Service on 15 Nov 2023
Endian, we're sorry to hear about your concern regarding water availability. Consideration will be given to your feedback for future improvements. We hope to have another chance to deliver a better experience next time.

10/10 Excellent

Billy

Stayed 3 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Billy, we're thrilled to learn that you had a 5-star stay at Hyatt Place Flushing/Laguardia Airport! We're looking forward to welcoming you back during your future travels. Thank you for choosing us.

2/10 Terrible

JIA

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I stayed in room421 3 nights. Found croaches are in bathroom. Some bath towels are with croaches. Nasty.
Stayed 3 nights in Nov 2023
Response from Customer Service on 5 Nov 2023
Jia, it's truly disheartening to hear about your unfortunate experience. Nothing is more important to us than the well-being and comfort of our guests. We apologize for any discomfort caused due to pest-related issues and less-than-perfect cleanliness. Rest assured, we've escalated the matter to our housekeeping team colleagues for immediate attention and strict lessons learned. We sincerely hope you'll give us another chance in the future to show our commitment to excellent guest experiences.

10/10 Excellent

Hector A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on 3 Nov 2023
Hector, it's fantastic to hear you had an excellent stay at Hyatt Place Flushing/Laguardia Airport. We hold your satisfaction at the highest regard and thank you for choosing our establishment. Please consider coming back for another memorable experience. We look forward to having you again soon.

4/10 Poor

Endian

Stayed 1 night in Nov 2023
Response from Customer Service on 3 Nov 2023
We appreciate the feedback, Endian.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

Faidat

Stayed 1 night in Oct 2023
Response from Customer Service on 21 Nov 2023
Faidat, thank you for taking the time to rate your recent stay at the Hyatt Place Flushing/Laguardia Airport. We understand that the experience didn't completely meet your expectations, and would welcome any additional feedback you might have to help us improve. Please do consider giving us another opportunity to provide an improved experience on your next visit.

10/10 Excellent

Yan Xing, columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on 2 Nov 2023
Yan Xing, thank you for taking the time to rate your stay at Hyatt Place Flushing/Laguardia Airport. It appears you enjoyed your time with us which brings us immense joy. We strive for excellence and your positive score indicates we're on the right track. Our team eagerly looks forward to your next visit.

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean
Stayed 1 night in Oct 2023
Response from Customer Service on 30 Oct 2023
Dennis, it's fantastic to hear that you appreciated the prime location and cleanliness of Hyatt Place Flushing/Laguardia Airport. Looking forward to welcoming you back soon. Enjoy your travels!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Customer Service on 29 Oct 2023
Amber, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hyatt Place Flushing/Laguardia Airport!

8/10 Good

Endian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 27 Oct 2023
Endian, thank you for taking the time to rate Hyatt Place Flushing/Laguardia Airport. It's wonderful to see your positive rating and we hope to see you again soon. Your satisfaction is our top priority.