All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
They list the pool as heated but it is not yet heated. We booked this hotel for the heated pool.
Samantha
Response from Tiffany Batle on 13 Apr 2024
Hi Samantha, Thank you for your review and sharing your feedback. We sincerely apologize for not meeting your expectations regarding the pool being heated. We have noted your feedback and are taking steps to ensure that this is being addressed. We really appreciate you bringing this to our attention as it is so important to us to provide extraordinary service, and we can’t do that without you letting us know when we miss the mark. We hope to have the chance to host you again in the future.
6/10 Okay
alison
Travelled with family
10 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
This hotel has GREAT branding. It's basically a motel in a good location with a pop of color. Does not look like the pics. No maid service unless requested, rooms are tiny and bland and need updates. Pool does not look like that. It is plopped in the middle of the parking lot.
alison
Stayed 4 nights in Apr 2024
Response from Tiffany Batle on 13 Apr 2024
Hi Alison, Thank you for taking the time to share your review with us. We really appreciate your comments and I’m sorry if we were not able to exceed your expectations in regards to the accommodations. Rest assured your comments have been passed onto the appropriate department manager for further follow up and training. Hopefully we can welcome you back during your next visit to San Francisco.
6/10 Okay
Cesar
Travelled with family
6 Apr 2024
Liked: Staff & service
The hotel was good. Beds were comfy. However upon check in they hit you with the $40 dollar a night parking to park your car at the hotel you are paying to stay at. I wasn’t a fan of that. They should really advertise that on the hosting websites to help people make the decision before booking. Overall just to spend the night after traveling not bad.
Cesar
Stayed 1 night in Apr 2024
Response from Tiffany Batle on 13 Apr 2024
Hi Cesar, Thank you for your review and sharing your feedback. We apologize for not meeting your expectations regarding the price for parking, this is advertised on our website as well as other third party sites. Nonetheless, your feedback is important to me and has been passed on to the appropriate department manager for further follow up. Hopefully we can welcome you back during your next visit to San Francisco.
Hi Teresa, Thank you for the 5 star review! I am happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. Thank you for mentioning our team too, we definitely pride ourselves on providing warm, friendly and informative service. Thanks again and I appreciate you choosing to stay with us.
It was a great place to stay with my family. Very nice area, very convenient and the staff was really nice. Totally recommended.
Carla
Stayed 1 night in Apr 2024
Response from Tiffany Batle on 4 Apr 2024
Greetings Carla, Thank you for the 5 star review! I am happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. Thank you for mentioning our team too, we definitely pride ourselves on providing warm, friendly and informative service. Thanks again and I appreciate you choosing to stay with us.
6/10 Okay
Bernard
Travelled with family
29 Mar 2024
Liked: Cleanliness, staff & service, amenities
It is an extremely safe property with scenic views less than a half mile walk. The bed was very comfortable.
What we didn’t like this stay was Room 102 smelled a bit musty, the tv was a mystery to figure out and the hot water in the sink took over 15 minutes to get warm!
Bernard
Stayed 1 night in Mar 2024
Response from Tiffany Batle on 4 Apr 2024
Greetings Bernard, Thank you for your review and sharing your feedback. We sincerely apologize for not meeting your expectations. We have noted your feedback and are taking steps to ensure that this is being addressed. We hope to have the chance to host you again in the future.
Hotel Del Sol is in a convenient area of San Francisco. Restaurants are within walkable distance. The rooms were quiet, although small. We liked that the bathroom light was on a motion detector so if we had to get up during the night the bathroom light came on automatically. Nice touch. Our room did not have a mini-fridge. Would have liked that. Breakfast was basic. The advertised pool was empty and looks like it has not been filled for quite some time based on older hotel reviews. Parking in the hotel lot was convenient.
Katherine
Stayed 3 nights in Feb 2024
Response from Tiffany Batle on 21 Mar 2024
Hi Katherine, Thank you for sharing your review with us! I am happy to read you enjoyed your stay with us and appreciated the quiet rooms and location of the hotel. We're sorry to hear that the pool was empty upon your arrival. The renovation of the pool was completed this week and we have a brand new pool waiting for your during your next visit. See you next time!
Really enjoyed location in the Marina. Would certainly recommend.
Bridget
Stayed 4 nights in Feb 2024
Response from Tiffany Batle on 16 Mar 2024
Hi Bridget, Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and that you were able to enjoy the Marina neighborhood. We love taking great care of our guests and look forward to welcoming you back again!
6/10 Okay
Jennifer
4 Mar 2024
Liked: Staff & service
Jennifer
Stayed 1 night in Mar 2024
Response from Tiffany Batle on 16 Mar 2024
Hi Jennifer, Thank you for staying with us at Hotel Del Sol. We are glad you enjoyed your stay and hope to see you again when your travels bring you back to San Francisco!
I'm so glad I chose this property for our trip to San Francisco! The hotel is clean and so cute. The beds are very comfortable. Loads of wonderful restaurants in easy walking distance and the neighborhood felt very safe. The entire staff was amazing! Friendly, engaging, knowledgeable about the area. I can't say enough about how wonderfully we were treated!
Kathy
Stayed 1 night in Mar 2024
Response from Tiffany Batle on 3 Mar 2024
Hi Kathy, Thank you for the 5 star review! I am happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. Thank you for mentioning our team too, we definitely pride ourselves on providing warm, friendly and informative service. We appreciate you choosing to stay with us and look forward to welcoming you back during your next visit to San Francisco!
Hi Natalia, Thank you for the 5-star review! We are happy to hear you enjoyed your stay with us and we look forward to welcoming you back during your next visit to San Francisco!
8/10 Good
Joan
18 Feb 2024
Joan
Stayed 2 nights in Feb 2024
Response from Tiffany Batle on 21 Mar 2024
Hi Joan, Thank you for taking the time to share your review with us, we're happy to hear that you enjoyed your visit. We love taking great care of our guests and look forward to welcoming you back again!
8/10 Good
Ana
Travelled with family
15 Feb 2024
Liked: Cleanliness, staff & service
New beds
Ana
Stayed 2 nights in Feb 2024
Response from Tiffany Batle on 17 Feb 2024
Hi Ana, Thank you for sharing your review with us! We are happy to hear you the beds suited your needs and you enjoyed your stay with us. We love taking great care of our guests and look forward to welcoming you back again!
Hi Jeanne, Thank you for taking the time to share your review with us! We are happy to hear you enjoyed the hotel, we love taking great care of our guests and look forward to welcoming you back again!
Clean, quiet, quaint, cute property.
Very friendy and helpful easy to work with and accommodating
I would return!
Anne
Stayed 1 night in Jan 2024
Response from Tiffany Batle on 2 Feb 2024
Hi Anne, Thank you for the 5 star review! I am happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. Thank you for mentioning our team too, we definitely pride ourselves on providing warm, friendly and informative service. Thanks again and I appreciate you choosing to stay with us.
Greetings Yvette, Thank you for taking the time to share your review with us. We're happy to hear that your enjoyed your stay and that you felt secure during your visit. We look forward to welcoming you back during your next visit to San Francisco!
Hi Pang, Thank you for taking the time to share your review with us. We are glad you enjoyed your stay and hope to see you again when your travels bring you back to San Francisco!
Thank you for staying with us at Hotel Del Sol. We are glad you enjoyed your stay and hope to see you again when your travels bring you back to San Francisco!
Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and appreciate your comments regarding our cleanliness and staff. We love taking great care of our guests and look forward to welcoming you back again!
Although the pool was being repaired, we enjoyed an upgrade and a wonderful breakfast. Well worth it
Barbaralee
Stayed 1 night in Dec 2023
Response from Tiffany Batle on 5 Jan 2024
Thank you for the 5 star review! We are glad you enjoyed your stay and hope to see you again when your travels bring you back to San Francisco!
8/10 Good
Jennifer
Travelled with pets, Travelled with partner
23 Dec 2023
Liked: Cleanliness, staff & service
Staff 10/10. Extra fees get you. Parking tight. Pool was closed. Water pressure 1/10
Jennifer
Stayed 3 nights in Dec 2023
Response from Tiffany Batle on 5 Jan 2024
Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and appreciate your comments regarding our cleanliness and staff. We love taking great care of our guests and look forward to welcoming you back again!
Stayed with my son after a medical scare at UCSF. Property felt safe, the staff was super friendly and helpful, facility was clean and beds were very comfortable. They let us have a late check out no problem because my husband was driving from home to pick us up. The pool was closed down because it’s being rebuilt but the work was 9-5 so didn’t bother us and we couldn’t use it anyway. It will be beautiful once finished. The walls were a bit thin and while I appreciate how well lit outside is, they could use block out curtains as they only have blinds that didn’t block the light well.
Sarah
Stayed 1 night in Dec 2023
Response from Tiffany Batle on 5 Jan 2024
Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and appreciate your comments regarding our cleanliness and staff. We love taking great care of our guests and look forward to welcoming you back again!
10/10 Excellent
Robyn
20 Dec 2023
Robyn
Stayed 1 night in Dec 2023
Response from Tiffany Batle on 12 Jan 2024
Thank you for staying with us at Hotel Del Sol. We are glad you enjoyed your stay and hope to see you again when your travels bring you back to San Francisco!
Very pleasant updated motel with locked downstairs parking. The elevator for disabled guests is helpful. The room was clean and I appreciate the use of minimally scented products. The shower is a bit small and the bed a bit soft but these things were workable. The yard and pool area are being upgraded. It is surprisingly quiet for being this close to a manor thoroughfare leading to the Golden Gate Bridge, Lombard Street, and the price was very reasonable. The lobby with freshly baked cookies, cold water and orange juice, and coffee is a small but welcome bonus.
Judith
Stayed 1 night in Dec 2023
Response from Tiffany Batle on 22 Dec 2023
Hi Judith, Thank you for the wonderful review! I am happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. We love taking great care of our guests and look forward to welcoming you back again!
These guys were great. Friendly, honest, and supportive. Bumped me up to a king sized bed free of charged no questions asked. Safe, clean, great location, healthy complementary breakfast.
Thank you!
Sam
Samuel
Stayed 1 night in Dec 2023
Response from Tiffany Batle on 22 Dec 2023
Hi Sam, Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and appreciate your comments regarding our cleanliness and staff. We love taking great care of our guests and look forward to welcoming you back again!
Unacceptable accomodations. This did not meet expectations. Subpar bathroom, dirty and no hot water.
Alison
Response from Tiffany Batle on 22 Dec 2023
Hi Alison, Thank you for your review and sharing your feedback. We sincerely apologize for not meeting your expectations. We have noted your feedback regarding the issues in your room and are taking steps to ensure that this is being addressed. We really appreciate you bringing this to our attention as it is so important to us to provide extraordinary service, and we can’t do that without you letting us know when we miss the mark. Hopefully you will give us a second chance the next time you are in San Francisco.
A great place in cow hallow/marina district of SF. Great breakfast and an amazing folks to help you get on your way. I highly recommend Hotel Del Sol. It’s like a home away from home.
Carl
Stayed 3 nights in Nov 2023
Response from Tiffany Batle on 1 Dec 2023
Hi Carl, Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and that you feel like it's your home away from home. We love taking great care of our guests and look forward to welcoming you back again!
Nice spot to stay. Staff was super friendly. Breakfast was nice selection for a grab and go. Within walking distance to many attractions and was easy to navigate with transit.
Verified traveller
Stayed 1 night in Nov 2023
Response from Tiffany Batle on 17 Nov 2023
Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and appreciate your comments regarding our cleanliness and staff. We love taking great care of our guests and look forward to welcoming you back again!
I am happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. Thank you for mentioning our team too, we definitely pride ourselves on providing warm, friendly and informative service. Thanks again and I appreciate you choosing to stay with us.
10/10 Excellent
Christine
9 Nov 2023
Christine
Stayed 1 night in Nov 2023
Response from Tiffany Batle on 12 Nov 2023
Hi Christine, Thank you for the 5 star review, we look forward to welcoming you back during your next visit to San Francisco!
Will absolutely stay here again for the simple fact of a noon check out, and free 1pm late check out. Breakfast exceeded our expectations. Welcoming surprise with a very friendly, and helpful staff. Rooms were fair, but everything else made up for it.
Stefan
Stayed 1 night in Nov 2023
Response from Tiffany Batle on 12 Nov 2023
I am happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. Thank you for mentioning our team too, we definitely pride ourselves on providing warm, friendly and informative service. Thanks again and I appreciate you choosing to stay with us.
10/10 Excellent
Josefina, Woodland
5 Nov 2023
Josefina
Stayed 1 night in Nov 2023
Response from Tiffany Batle on 1 Dec 2023
Hi Josefina, Thank you for the 5 star review. We're happy to hear that you enjoyed your stay with us and we look forward to welcoming you back during your next visit to San Francisco!
Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and appreciate your comments regarding our cleanliness and staff. We love taking great care of our guests and look forward to welcoming you back again!
10/10 Excellent
Marissa
Business traveller, Travelled with family, Travelled with group
It was super nice and in a great area to get to everything we wanted to do. They were so nice at the front desk and the rooms were clean and well put together.
Marissa
Stayed 1 night in Oct 2023
Response from Tiffany Batle on 4 Nov 2023
I am happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. Thank you for mentioning our team too, we definitely pride ourselves on providing warm, friendly and informative service. Thanks again and I appreciate you choosing to stay with us.
Excellent location. Quirky, fun hotel. Very clean and staff are very professional. Would stay here again.
Ronny
Stayed 2 nights in Oct 2023
Response from Tiffany Batle on 25 Oct 2023
Hi Ronny! Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and appreciate your comments regarding our cleanliness and staff. We love taking great care of our guests and look forward to welcoming you back again!
Staff is exceptional, and the hotel goes above and beyond. I was blown away by how they seemed to anticipate everything. When I got to the room, I was surprised by how big it was! It was very roomy and well-laid out. There wasn't a mini fridge, which I generally expect in most hotel rooms now, but that wasn't really a big deal.
Colleen
Stayed 1 night in Oct 2023
Response from Tiffany Batle on 25 Oct 2023
Hi Colleen!Thank you for the 5 star review! I am happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. Thank you for mentioning our team too, we definitely pride ourselves on providing warm, friendly and informative service. Thanks again and I appreciate you choosing to stay with us.
Hi Maddie, Thank you for the 5 star review, we're happy to hear that you enjoyed your visit with us. We look forward to welcoming you back during your next visit to San Francisco!
Hi Erik, Thank you for the 5 star review. We're happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. We look forward to welcoming you back during your next visit to San Francisco!
Fantastic. Great location, retro, cool and great staff.
Bonnie
Stayed 1 night in Sep 2023
Response from Tiffany Batle on 28 Sept 2023
Hi Bonnie, Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and appreciate your comments regarding our cleanliness and staff. We love taking great care of our guests and look forward to welcoming you back again!
Hi Inara, Thank you for taking the time to share your review with us. We're happy to hear you enjoyed your stay with us. We love taking great care of our guests and look forward to welcoming you back again!
Staff is extremely nice. Everything was great. The only thing i can say is parking is very tight. Other than that everything was wonderful.
Erin
Stayed 1 night in Sep 2023
Response from Tiffany Batle on 26 Sept 2023
Hi Erin!Thank you for choosing to stay with us and for taking the time to share your review with us. We're happy to hear that you enjoyed your stay and that our staff helped to make your visit a memorable one. We look forward to welcoming you back during your next visit to San Francisco!
Oskar was very professional explaining everything about our stay.
Anar
Stayed 1 night in Sep 2023
Response from Tiffany Batle on 26 Sept 2023
Hi Anar!Thank you for the wonderful review! We're so happy to hear that you enjoyed your overall stay with us and that Oscar made a significant impact during your visit, we'll be sure to share your review with him. We pride ourselves in providing excellent service and we always try our best to go above and beyond to make sure that all guests are taken care of as much as possible.Until next time,
Thank you for the wonderful review! We are happy to hear you enjoyed the hotel and appreciate your comments regarding our cleanliness and staff. We love taking great care of our guests and look forward to welcoming you back again!
The hotel is well-kept and the staff friendly. The location is good. It was unpleasant to be confronted with an on-site amenities charge for services that should be included in the rate.
Laura
Stayed 1 night in Sep 2023
Response from Tiffany Batle on 25 Sept 2023
Thank you for the review and your honest feedback. Our amenity fee is listed on our website as well as the front desk when you check in and I apologize that you were not made aware of this at the time of check. Hopefully we can welcome you back during your next visit to San Francisco.
Hotel was not as nice as the pictures, very dated. There was construction and it was a little messy in the courtyard. The room was awfully dated and there were little bugs everywhere near the tv and desk. We stayed the first night down the road at a place that outwardly didn’t look as nice but the rooms were amazing. I wish we booked the whole stay there. Hotel del Sol was overpriced because of salesforce and under delivered.
Brenden
Stayed 5 nights in Sep 2023
Response from Tiffany Batle on 25 Sept 2023
Thank you for your honest review. We are in the finishing stages of our courtyard renovation and apologize for the mess. Once we complete the courtyard renovations, we will start on our room renovations and I appreciate you brining the room conditions to our attention. Hopefully we can welcoming you back during your next visit to San Francisco.
Hi Jasmine!I am happy to read you enjoyed your stay with us and appreciated all the unique amenities we provide our guests. Thank you for mentioning our team too, we definitely pride ourselves on providing warm, friendly and informative service. Thanks again and I appreciate you choosing to stay with us.
Thank you so much for recently staying with us and for allowing us to accommodate you during your San Francisco trip. We appreciate your recent review and thank you for sharing your experience with us. We are very happy to hear that you enjoyed your overall stay with us. We hope to welcome you back the next time your travels bring you to San Francisco.