Lobby

Reviews of Gran Hotel Costa Rica, Curio Collection by Hilton

4 out of 5
Gran Hotel Costa Rica, Curio Collection by Hilton
Central & Second Ave, between 1 & 3, San José

Reviews

9.4

Exceptional

Rating 10 - Excellent. 346 out of 449 reviews" "
Rating 8 - Good. 68 out of 449 reviews" "
Rating 6 - Okay. 17 out of 449 reviews" "
Rating 4 - Poor. 10 out of 449 reviews" "
Rating 2 - Terrible. 8 out of 449 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roslyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anneli

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable and all the “western” comforts and amenities we expect from Hilton. The bellhops- men working at street level were awesome. Front desk staff/girls were pretty clueless. But thanks to the guys downstairs we got everything we needed.
Stayed 4 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jordan Hunter, Riverview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and staff was amazing!
Stayed 4 nights in Feb 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is outstanding. Had to wait about 10 minutes to check in and the front desk staff comped breakfast for my wife and I. A $50 value. They are all about service...
Stayed 1 night in Feb 2024

10/10 Excellent

Solange, Lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a good location
Stayed 2 nights in Feb 2024
Response from Reservations Manager on 19 Feb 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

6/10 Okay

Alastair

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location. No terrace to relax. Poor view from room. Had to leave 2 days earlyhotel willing to refund but needed expedias OK. Expedia would not respond to multiple requests
Stayed 4 nights in Jan 2024

8/10 Good

Khalid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and staff are fantastic and friendly. I would recommend. Only negatives are the walls are thin noise can be heard easily from other rooms, also dining there with limited options and expensive.
Stayed 6 nights in Jan 2024

10/10 Excellent

ARON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay if you want to explore the downtown. Walking distance to everything.
Stayed 2 nights in Feb 2024
Response from Reservations Manager on 19 Feb 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so helpful, from the valet to reception. Breakfast has many options including delicious granola. Bed was very comfortable The only thing I’d like changed is to have a real door on the toilet instead of the frosted glass door. Would definitely stay here again when we visit San Jose
Stayed 1 night in Feb 2024
Response from Reservations Manager on 6 Feb 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff not as knowledgeable as they should be. Also their english is not as good as it shouldbe
Stayed 3 nights in Jan 2024

10/10 Excellent

Allison

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the city center. Excellent service from check in to check out, including transportation assistance.
Stayed 1 night in Jan 2024
Response from Reservations Manager on 6 Feb 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had glass mirrors and a glass enclosure for the toilet and shower, so it was a voyeuristic experience. Great location but if all the rooms are this way, whoa. An employee said the rooms all had the mirrors and glass but I didn't verify. Maybe not since the reviews don't mention it.
Stayed 7 nights in Nov 2023

10/10 Excellent

Krystina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous hotel. The room was giant and clean, I stayed for 2 nights and the concierge was more than helpful giving me restaurant recommendations and helping me find my way around. The breakfast was delicious and the bartenders super nice. Very quiet and nice stay. Highly recommended.
Stayed 2 nights in Jan 2024
Response from Reservations Manager on 6 Feb 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff!
Stayed 3 nights in Jan 2024
Response from Reservations Manager on 24 Jan 2024
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

4/10 Poor

Christophe

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Attractive façade, shared with a Quizno's. No restaurants around except fast food franchises and one unappealing sports bar. Only one - expensive - restaurant in that hotel. Fifty US$ breakfast, not included. For some reason, only local TV channels were available. Cheap mattress. Giant pillows that felt like bags of concrete. Not even a bathrobe. Amazingly, the "view" from our small room was towards an interior poorly lit "courtyard," similar to what you would expect in a penitentiary, where prisoners are allowed for their daily walk. A depressing sight. We requested to switch but they explained that all rooms are like this! So much for the Hilton experience... We left after the first night and were lucky to switch to the Barceló hotel, which offers free airport transportation. This is not an attractive neighborhood.
Stayed 3 nights in Jan 2024
Response from Reservations Manager on 18 Jan 2024
Agradecemos su estadía y comentarios. Le comento que entre nuestras opciones para reservar tenemos hospedaje con desayuno incluido, dentro de nuestras 7 categorías de habitaciones disponibles en el hotel, donde se ofrecen diferentes tipos de vistas a la ciudad de san José. Lamentamos su experiencia con la cama y las almohadas y fuera del hotel sin embargo dada nuestra ubicación en el centro de la capital de Costa Rica, se pueden tener diferentes escenarios alternos al servicio que ofrece el hotel. Esperamos una nueva oportunidad en un futuro cercano

10/10 Excellent

Antonina

Stayed 1 night in Jan 2024
Response from Reservations Manager on 18 Jan 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

8/10 Good

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old property right in the heart of San Jose. Perfect location for walking around to get a flavour for the city when time is limited. On-site restaurant has a panoramic view of the city. Pro’s: location and the property itself Con’s: wifi connectivity was terrible and I was told that this problem is unique to iPhones. Restaurant is expensive. Food is good but the dinner menu seemed to include squid ink on the meals we were interested in. Not a fan. Overall: The pro’s outweigh the con’s and I would stay at the Gran again.
Response from Reservations Manager on 11 Jan 2024
Thank you for your kind words regarding our beautiful and well-kept hotel. We appreciate your feedback regarding the Wifi connection . We value our guests' comfort and will take this into consideration for future improvements. We hope that despite this inconvenience, you still enjoyed your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels

10/10 Excellent

Alexis

Stayed 2 nights in Dec 2023
Response from Reservations Manager on 22 Jan 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 Excellent

Nefertiti

Liked: Cleanliness, staff & service, property conditions & facilities
I loved being in such a landmark for the city of San Jose, seeing the city awake and having the gorgeous National Theater as a view was a treat. They had the best Costa Rican Pinto Ive had in a while. Furthermore, the tamales were delicious.
Stayed 1 night in Dec 2023
Response from Reservations Manager on 3 Jan 2024
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

6/10 Okay

Caitlynn

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Reservations Manager on 3 Jan 2024
¡Agradecemos su visita! Esperamos una nueva oportunidad en un futuro próximo.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, nice hotel in a convenient location for some of the museums and other sights. Helpful, nice staff.
Stayed 2 nights in Dec 2023
Response from Johanna PL on 19 Dec 2023
Thank you so much for taking the time to share your positive experience at our modern hotel. We are thrilled to hear that you found our location convenient for visiting the museums and other sights in the area. We believe that being in close proximity to attractions enhances our guests' overall experience.It's also delightful to know that our staff's helpful and kind demeanor made a lasting impression on you. We strive to provide exceptional service to ensure our guests feel welcomed and their needs are met throughout their stay. We will pass along your kind words to our staff members, who will surely appreciate the recognition.Once again, thank you for your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations Manager on 12 Dec 2023
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 Excellent

Michael, Providenciales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fabulous, the rooms are spectacular with an awesome bed. Staff are super friendly and atentive. The food and drink are spectacular EXCEPT for the breakfast wich is awful. Also the internet is only so so which was frustrating
Stayed 3 nights in Nov 2023
Response from Reservations Manager on 12 Dec 2023
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 Excellent

Michael, Providenciales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in San Jose, great room, attentive staff, great food & drink.
Stayed 4 nights in Nov 2023
Response from Reservations Manager on 12 Dec 2023
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Reservations Manager on 22 Sept 2023
“Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho saber que nuestro hotel ha causado tan buena impresión”.

10/10 Excellent

Eunju

Stayed 1 night in Sep 2023
Response from Reservations Manager on 10 Oct 2023
“Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. Nos alegra mucho saber que nuestro hotel ha causado tan buena impresión”.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
We spent the last night of our anniversary trip to Costa Rica at this hotel. What a perfect choice. I had let them know we were celebrating our 30th wedding anniversary and they made us feel so special. The hotel is clean, comfortable, and we’ll located and the hospitality staff are first rate. Will definitely be back!
Stayed 1 night in Sep 2023
Response from Reservations Manager on 9 Nov 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy that you enjoyed our hotel. It is great to know that our work has been worth it."

10/10 Excellent

ORLANDO

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Reservations Manager on 11 Sept 2023
We are very happy that you enjoyed our hotel. It is great to know that our work has been worth it."

4/10 Poor

Andrea

Stayed 1 night in Aug 2023
Response from Reservations Manager on 28 Aug 2023
“Thank you very much for taking a few minutes to comment on our accommodation.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic location, first class interior and great service
Stayed 3 nights in Aug 2023
Response from Reservations Manager on 26 Aug 2023
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 Excellent

Alissa Alteri

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel was beautiful and we appreciated all the friendly staff.
Stayed 1 night in Aug 2023
Response from Johanna PL on 15 Aug 2023
Thank you so much for your kind words and for taking the time to share your positive experience at our hotel. We're thrilled to hear that you found our hotel beautiful and enjoyed the interactions with our friendly staff.Creating a welcoming and pleasant atmosphere for our guests is one of our top priorities, and we're delighted that our staff's efforts made a positive impact on your stay. Your appreciation means a lot to us.Should your travels bring you back to this area, we would be honored to have the opportunity to welcome you again and provide you with another memorable stay.

10/10 Excellent

Yekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Reservations Manager on 15 Aug 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 Excellent

Yvann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, good overall services, near the national theater. Great food
Stayed 1 night in Jul 2023
Response from Reservations Manager on 31 Jul 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 Excellent

Carole, nashville

Stayed 1 night in Jul 2023
Response from Reservations Manager on 15 Aug 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

6/10 Okay

Yanira

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Reservations Manager on 26 Jul 2023
“Thank you very much for taking a few minutes to comment on our accommodation"

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reservations Manager on 26 Jul 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Reservations Manager on 10 Jul 2023
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 Excellent

NORMAN, Whittier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, walking distance to most attractions. Spacious room.
Stayed 2 nights in Jul 2023
Response from Reservations Manager on 10 Jul 2023
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoy your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from Reservations Manager on 7 Jul 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property, exceptional staff upon entry and check in.
Stayed 1 night in Jul 2023
Response from Reservations Manager on 7 Jul 2023
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities
Do you want to be in the middle of historic San Jose? Then you must avail yourself of the luxury and historic ambience of the Gran Hotel. The staff from the gentlemen meeting your car and always being available for information, to the housekeeping that cares for your room with such attention to detail, to the Restaurant hosts in the Sky Lobby, you will find yourself well cared for, comfortable and feeling as though you are their only concern. I can't think of a better choice for being right by the National Theater, museums,
Stayed 5 nights in Jun 2023
Response from Reservations Manager on 7 Jul 2023
" Thank you for your kind words regarding our beautiful and well-kept hotel. We hope you enjoyed your stay, and we look forward to welcoming you back soon. Thank you for choosing our hotel for your travels"

10/10 Excellent

Alecia

Stayed 1 night in Jun 2023
Response from Reservations Manager on 10 Jul 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 Excellent

Mehnaz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very clean, comfortable bed and pillows and great service. Also the hotel breakfast is delicious!
Stayed 1 night in Jun 2023
Response from Reservations Manager on 14 Jun 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

6/10 Okay

TAHIR, Warwick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, center of the city. Everything is within walking distance. interior and rooms are perfect size. Staff is pleasant and helpful. Would recommend it. Cons are: Breakfast is too expensive and tasteless. Also, it says it is a Hilton, but Hilton does not give points for your stay at there (?!).
Stayed 2 nights in May 2023
Response from Ludwing Diaz on 12 Jun 2023
Dear Guest:Thank you so much for your comments which will be addressed by the general manager. Yes, we are a Hilton property and the points are granted using our direct Hilton booking channels as you receive the points or benefits on your prefferred booking channel. Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Bria

Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel is very busy. It reminds me of NYC. Once I realized how to get into the hotel drive way everything else was a breeze.
Stayed 1 night in Jun 2023
Response from Reservations Manager on 6 Jun 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that you enjoyed your stay”.

10/10 Excellent

Alyssa

Stayed 1 night in May 2023
Response from Reservations Manager on 3 Jun 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 Excellent

steve, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2023
Response from Reservations Manager on 3 Jun 2023
“Thank you very much for taking a few minutes to comment on our accommodation. We are very happy to know that our hotel has made such a good impression”.

10/10 Excellent

Michael, Providenciales

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is as centrally located as possible. LOCATION, LOCATION LOCATION. The hotel is 5 star. The rooms are spectacular m. The restaurant and Bar is top noch. Don't stay anywhere else in San Jose
Stayed 4 nights in May 2023
Response from Johanna PL on 22 May 2023
Thank you so much for your positive feedback! We are thrilled to hear that you enjoyed our central location and 5-star accommodations. We take pride in providing the best service possible to our guests and it is great to know that you found our hotel to live up to your expectations. We hope to welcome you back soon for another unforgettable experience.