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Rating 10 - Excellent. 1222 out of 1920 reviews" "
10 - Excellent
1,222
Rating 8 - Good. 564 out of 1920 reviews" "
8 - Good
564
Rating 6 - Okay. 106 out of 1920 reviews" "
6 - Okay
106
Rating 4 - Poor. 22 out of 1920 reviews" "
4 - Poor
22
Rating 2 - Terrible. 6 out of 1920 reviews" "
2 - Terrible
6
9.2/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Kush
Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
The staff at the Cumberland was amazing. They were so helpful, polite and nice during our stay. They went above and beyond to welcome us to their property; it was very clean and super convenient. They had lots of extras that they included like beach towels, equipment, game room, indoor pool and sauna. Our family loved this place. Highly recommend over VRBO that left us with a poor experience.
Place needs a Reno very old, dusty and quite dirty feeling. No air con in bedrooms only a slit in the lounge which made unbearable on hot nights. Getting dinner was horrible because of the amount of people, made it a long wait. On a positive staff friendly, indoor pool well kept and beach/playground across the road which is convenient.
Lovely fresh unit with full kitchen, laundry and amazing views. All bedding set up ready for our arrival (we needed the sofa bed). Staff went above and beyond at check in. Pool facilities excellent.
Great spot , spacious apartment. Very comfortable. Little bit of an unpleasant cleaning fluid smell covering faint trace of cigarettes and a little tired but will stay again. Did not see any staff so cannot comnent
It was OK, we had no hot water on our 1st night and had to shower with barely lukewarm water. When I approached the desk and asked they said yes there was a problem with the hot water but it was out of their control. I asked why they didn't advise all affected they basically shrugged their shoulders. Should of got a rebate of some amount considering the inconvenience after all they promote the resort as 4.5 stars.
Cumberland Lorne is such a great accomodation, with it’s brilliant location and amazing customer service. I go there regularly and will definitely continue to do so.
Loved that this place is close to everything Lorne has to offer. The apartment has everything you need. Sadly we only stayed one night. Next time we will stay a few days.
Rebecca
Stayed 1 night in Sep 2023
Response from Brita on 25 Sept 2023
Thanks for staying with us. We appreciate your feedback!Submit Cancel
Always a lovely holiday, but this time the cockatoos in the trees outside our 2nd floor were so loud, it was too noisy to sit outside…not the fault of the hotel, but nevertheless unpleasant
Fantastic place to stay. Central and easy to access.Room was huge and well designed. Bathroom was outstanding, spacious and heaps of surface space. We were in raptures over the shower - it had lights in the shower head that even changed colours. How good is that? What fun! Great water pressure too. And although a spa is a bit 1980s the fact the shower was in the spa meant no water on the bathroom floor, unlike every other place we stayed between and including Adelaide and Melbourne. Got to be the best bathroom on the south coast. It even had a separate toilet and laundry. We loved it.
Lovely place, we were wowed with our accomodation and the pool.
The only thing that spoiled things was that we were in an end apartment and there was very loud music in the hotel next door.
We were hoping for a quiet early night but the music went on untill 11pm.
We would have appreciated notice that this happens every weekend and would have booked alternative accommodation.
First time visiting the Cumberland & Lorne. We arrived to be welcomed by such friendly staff. Our Ocean room was superb. Clean, awesome view, spa bath is great. Our room was positioned in a perfect spot. Lifts/Carpark/pool/reception close by. We will definitely be returning one day and highlu recommend this hotel for your Lorne Stay. Thanks for making it a memorable trip for our family!
Booked a room with ocean view - great decision and the view was magnificent (lvl 3).
Staff was very friendly and helpful. Room was very clean and apartment plan is very cleverly designed.
Spacious spa in the bathroom with jets - could not complain at all.