View from property

Reviews of Cumberland Lorne Resort

Cumberland Lorne Resort
150 Mountjoy Parade, Lorne, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1222 out of 1920 reviews" "
Rating 8 - Good. 564 out of 1920 reviews" "
Rating 6 - Okay. 106 out of 1920 reviews" "
Rating 4 - Poor. 22 out of 1920 reviews" "
Rating 2 - Terrible. 6 out of 1920 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kush

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pretty Decent Property. Loved everything about the stay. Totally worth it
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the Cumberland was amazing. They were so helpful, polite and nice during our stay. They went above and beyond to welcome us to their property; it was very clean and super convenient. They had lots of extras that they included like beach towels, equipment, game room, indoor pool and sauna. Our family loved this place. Highly recommend over VRBO that left us with a poor experience.
Stayed 1 night in Mar 2024

4/10 Poor

emilee

Disliked: Cleanliness, property conditions & facilities
Place needs a Reno very old, dusty and quite dirty feeling. No air con in bedrooms only a slit in the lounge which made unbearable on hot nights. Getting dinner was horrible because of the amount of people, made it a long wait. On a positive staff friendly, indoor pool well kept and beach/playground across the road which is convenient.

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms very well equipped. We forgot our toothbrushes and we could even obtain one from reception. Staff very pleasant and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Moishe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The proximity
Stayed 2 nights in Feb 2024

8/10 Good

Shari

Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, room comfort
Great time!
We had an amazing time at the resort. Can’t wait to go back!💝
Stayed 3 nights in Dec 2023

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Danny

Stayed 1 night in Dec 2023

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Belinda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely fresh unit with full kitchen, laundry and amazing views. All bedding set up ready for our arrival (we needed the sofa bed). Staff went above and beyond at check in. Pool facilities excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

ELIZABETH

Great spot , spacious apartment. Very comfortable. Little bit of an unpleasant cleaning fluid smell covering faint trace of cigarettes and a little tired but will stay again. Did not see any staff so cannot comnent
Stayed 2 nights in Nov 2023
Response from brita on 16 Nov 2023
Thank you for your feedback..

8/10 Good

Sahat

Liked: Cleanliness, amenities, property conditions & facilities
Not too expensive but the swimming pool close too early (7:45 pm)
Stayed 1 night in Nov 2023
Response from brita on 16 Nov 2023
Thank you for your feedback..

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from brita on 16 Nov 2023
Thank you for your feedback..

10/10 Excellent

Mousa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked the view and the area, everything is around you
Stayed 1 night in Nov 2023
Response from brita on 16 Nov 2023
Thank you for your feedback..

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from brita on 4 Dec 2023
Thank you for your feedback

10/10 Excellent

Gurpreet

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very happy with our stay. View to the main beach, close local shops and cafe. We definately recommend this place
Stayed 1 night in Nov 2023
Response from brita on 9 Nov 2023
Thank you for your feedback.

8/10 Good

Arnel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from brita on 9 Nov 2023
Thank you for your feedback.

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Central to everything and service was fantastic.
Stayed 2 nights in Oct 2023
Response from brita on 29 Oct 2023
Thank you for your feedback.

10/10 Excellent

Emily

Stayed 1 night in Oct 2023
Response from Brita on 26 Nov 2023
Thank you for your frrdback

10/10 Excellent

Jordan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from brita on 29 Oct 2023
Thank you for your feedback.

10/10 Excellent

Leone

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Sensational view from the property and comfortable large accomodation
Stayed 4 nights in Oct 2023
Response from brita on 26 Oct 2023
Thank you for your feedback

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
It was OK, we had no hot water on our 1st night and had to shower with barely lukewarm water. When I approached the desk and asked they said yes there was a problem with the hot water but it was out of their control. I asked why they didn't advise all affected they basically shrugged their shoulders. Should of got a rebate of some amount considering the inconvenience after all they promote the resort as 4.5 stars.
Stayed 2 nights in Oct 2023
Response from brita on 16 Oct 2023
Thank you for your feedback

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location, beaches, food and activities. Also the manager was excellent
Stayed 1 night in Oct 2023
Response from brita on 16 Oct 2023
Thank you for your feedback

10/10 Excellent

Jackie

Stayed 2 nights in Sep 2023
Response from brita on 4 Nov 2023
Thank you for your feedback

10/10 Excellent

Vivek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cumberland Lorne is such a great accomodation, with it’s brilliant location and amazing customer service. I go there regularly and will definitely continue to do so.
Stayed 2 nights in Sep 2023
Response from Brita on 2 Oct 2023
Thank you for your feedback.

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the sun/moon rise over the water. Great facilities
Stayed 2 nights in Sep 2023
Response from Brita on 2 Oct 2023
Thank you for your feedback.

6/10 Okay

Rose

Travelled with family
Disliked: Property conditions & facilities
Great location nice ocean view
Stayed 2 nights in Sep 2023
Response from Brita on 26 Sept 2023
Thank you for your feedback

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved that this place is close to everything Lorne has to offer. The apartment has everything you need. Sadly we only stayed one night. Next time we will stay a few days.
Stayed 1 night in Sep 2023
Response from Brita on 25 Sept 2023
Thanks for staying with us. We appreciate your feedback!Submit Cancel

2/10 Terrible

Meera

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Brita on 20 Sept 2023
Thank you for your feedback

10/10 Excellent

Patsy Ann

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Brita on 19 Sept 2023
Thank you for your feedback.

8/10 Good

Olivia

Liked: Room comfort
Disliked: Cleanliness
Excellent location
Stayed 2 nights in Aug 2023
Response from Brita on 19 Sept 2023
Thank you for your feedback.

10/10 Excellent

Clem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean, spacious one bedroom apartment with ocean views. A very relaxing, comfortable and peaceful stay. Thank you
Stayed 1 night in Sep 2023
Response from Brita on 19 Sept 2023
Thank you for your feedback.

10/10 Excellent

Negar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Brita on 10 Sept 2023
Thank you for your feedback.

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Very good location
Stayed 1 night in Sep 2023
Response from Brita on 5 Sept 2023
Thank you for your feedback.

10/10 Excellent

Alia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Brita on 5 Sept 2023
Thank you for your feedback.

10/10 Excellent

Lois

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a lovely holiday, but this time the cockatoos in the trees outside our 2nd floor were so loud, it was too noisy to sit outside…not the fault of the hotel, but nevertheless unpleasant
Stayed 5 nights in Aug 2023
Response from Hotel Management on 2 Sept 2023
Thank you for your feedback

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay. Central and easy to access.Room was huge and well designed. Bathroom was outstanding, spacious and heaps of surface space. We were in raptures over the shower - it had lights in the shower head that even changed colours. How good is that? What fun! Great water pressure too. And although a spa is a bit 1980s the fact the shower was in the spa meant no water on the bathroom floor, unlike every other place we stayed between and including Adelaide and Melbourne. Got to be the best bathroom on the south coast. It even had a separate toilet and laundry. We loved it.
Stayed 1 night in Aug 2023
Response from Brita on 29 Aug 2023
Thank you for your feedback

6/10 Okay

Nicole

Stayed 3 nights in Aug 2023
Response from Brita on 19 Sept 2023
Thank you for your feedback.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great facilities
Stayed 2 nights in Aug 2023
Response from Brita on 5 Sept 2023
Thank you for your feedback.

10/10 Excellent

Gerard

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Brita on 29 Aug 2023
Thank you for your feedback

4/10 Poor

Lun, Hong Kong

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff is very impolite.
Stayed 3 nights in Aug 2023
Response from Brita on 15 Aug 2023
Thank you for your feedback

8/10 Good

Suresh

Stayed 2 nights in Aug 2023
Response from Brita on 29 Aug 2023
Thank you for your feedback

8/10 Good

Tracie

Travelled with family
Liked: Cleanliness, room comfort
Stay spoiled by loud music.
Lovely place, we were wowed with our accomodation and the pool. The only thing that spoiled things was that we were in an end apartment and there was very loud music in the hotel next door. We were hoping for a quiet early night but the music went on untill 11pm. We would have appreciated notice that this happens every weekend and would have booked alternative accommodation.
Stayed 1 night in Aug 2023
Response from Brita on 15 Aug 2023
Thank you for your feedback

10/10 Excellent

Ilan

Liked: Cleanliness, amenities, property conditions & facilities
Large and comfortable unit. The unit had all the amenities.
Stayed 1 night in Jul 2023
Response from Brita on 15 Aug 2023
Thank you for your feedback

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
First time visiting the Cumberland & Lorne. We arrived to be welcomed by such friendly staff. Our Ocean room was superb. Clean, awesome view, spa bath is great. Our room was positioned in a perfect spot. Lifts/Carpark/pool/reception close by. We will definitely be returning one day and highlu recommend this hotel for your Lorne Stay. Thanks for making it a memorable trip for our family!
Stayed 1 night in Jul 2023
Response from Brita on 15 Aug 2023
Thank you for your feedback

10/10 Excellent

Plamen

Liked: Cleanliness, amenities, property conditions & facilities
Booked a room with ocean view - great decision and the view was magnificent (lvl 3). Staff was very friendly and helpful. Room was very clean and apartment plan is very cleverly designed. Spacious spa in the bathroom with jets - could not complain at all.
Stayed 3 nights in Jul 2023
Response from Brita on 26 Jul 2023
Thank you for your feedback.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Self contained apartments in excellent condition.
Stayed 1 night in Jul 2023
Response from Brita on 18 Jul 2023
Thank you for your feedback

8/10 Good

Jayden

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything, ocean views only thing we didn’t like was the cold was the cold water in the showers on our last day
Stayed 2 nights in Jul 2023
Response from Brita on 18 Jul 2023
Thank you for your feedback