Best Vacation Ever!
As someone who doesn't like the hassle of traveling I was extremely hesitant to go to Cancun.
However, from the moment I was handed a cold towel and glass of champagne at the front door (Thanks to Illiana !) to the time I left to return home, I have never experienced such hospitality or friendship.
The staff made my wife and I feel like royalty!
I cannot say enough about the care provided by Aggner, Marasmo, Frankie, Manuel, Daniel, Isaie, Edgar and Quadalupe. Ours needs were met everyday and in every way possible. We had so much fun at the pool and Tiki bar!
Fernando at the main bar and Gisel at Spice are true professionals and should be commended for their service. They made us feel as though we were family. We enjoyed our daily/nightly talks and Spanish lessons!
The room was always exceptionally clean, they food was always good and the staff were ALWAYS overly accommodating and eager to please.
So let me extend and big "Thank You" to the entire family at Zilari.
We look forward to seeing you all again soon!
Comment from Hotel Management
25-Sep-2017 by Samuel Villegas , Hotel Management
First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun.
Our staff is going to love your wonderful review, thank you so much.
Assistant to the General Manager