Ratings based on 2,543 Verified Reviews

4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta Georgia

Best Vacation Ever!

Posted 25-Sep-2017
Pros: Everything!
Cons: I cant really think of anything to improve on.
Location: Location was great, We rode downtown by bus and strolled around.
As someone who doesn't like the hassle of traveling I was extremely hesitant to go to Cancun. However, from the moment I was handed a cold towel and glass of champagne at the front door (Thanks to Illiana !) to the time I left to return home, I have never experienced such hospitality or friendship. The staff made my wife and I feel like royalty! I cannot say enough about the care provided by Aggner, Marasmo, Frankie, Manuel, Daniel, Isaie, Edgar and Quadalupe. Ours needs were met everyday and in every way possible. We had so much fun at the pool and Tiki bar! Fernando at the main bar and Gisel at Spice are true professionals and should be commended for their service. They made us feel as though we were family. We enjoyed our daily/nightly talks and Spanish lessons! The room was always exceptionally clean, they food was always good and the staff were ALWAYS overly accommodating and eager to please. So let me extend and big "Thank You" to the entire family at Zilari. We look forward to seeing you all again soon! VIVA MEXICO!!!!!
Comment from Hotel Management
25-Sep-2017 by Samuel Villegas , Hotel Management
SeƱor Scott First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Our staff is going to love your wonderful review, thank you so much. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from San Jose

Great peaceful hotel

Posted 25-Sep-2017
Staff was super nice. The construction was loud if you were trying to nap during the day. The food was overall okey. Not the best food place. Room service food was okey. Some of the restaurants on site were good, not too bad. The spa was super expensive to pay for but my girlfriend said it was worth the price. Bed was comfy! Love that. Overall, super nice hotel but they need to improve on the food or the cooking of the food. I would stay here again.
Comment from Hotel Management
25-Sep-2017 by Samuel Villegas , Hotel Management
Dear Michael First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

The only Resort to stay at in Cancun

Posted 24-Sep-2017
Resort is beautiful and staff is excellent, Gisel at Spice, Ligia, Guadalupe, Frankie, Eloisa, Agnner, Fernando and Edgar were absolutely amazing! We left friends behind!!
Comment from Hotel Management
25-Sep-2017 by Samuel Villegas , Hotel Management
Dear Guest First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Kansas City Area

Ocean view rooms, close to pool and beach.

Posted 22-Sep-2017
Pros: Clean, spacious and all had ocean front views
Cons: Continue to keep it at this level
Location: Close to markets but not so close enough to have extra noise to distract
Best resort we have stayed at in Cancun among all our visits there. Staff, Room, Food, and entertainment was great, clean and well kept. Staff was very helpful, friendly and attentive. We plan to go back and bring others with us....
Comment from Hotel Management
22-Sep-2017 by Samuel Villegas , Hotel Management
Dear Pete First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Surpassed expectations

Posted 21-Sep-2017
I'm someone who never leaves reviews but feel compelled to share how impressed we were with Hyatt Zilara. It was a five star luxury experience. Helpful, friendly staff. The attention to detail shows in everything they do. Excellent food and drinks. Opulent, beautiful facilities. Couldn't recommend it enough.
Comment from Hotel Management
23-Sep-2017 by Samuel Villegas , Hotel Management
Dear Jessica First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, TX

Honeymoon

Posted 14-Sep-2017
First time I have stayed at an all inclusive and it was a very nice experience. The staff is very attentive and they really go out of their way to give you a vacation. They have service from your room all the way to the beach, they bring everything to you. The welcoming with the scented towel was a nice touch. We saw them cleaning the beach early mornings, very clean hotel.
Comment from Hotel Management
23-Sep-2017 by Samuel Villegas , Hotel Management
Dear Mr. Michael It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. Thank you once again for your comments and we are very much looking forward to pampering you again during your next vacation. Best Regards Samuel Villegas Assistant to the General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great as Always.

Posted 12-Sep-2017
Pros: Everyone that works there is super nice and helpful. Bartender Edgar never lets you down!
Cons: bed was the worst experience ever
Location: Scuba, Bars down the street, Isla de Mujueres
Sea was calm, water was warm and the drinks were flowing as always. This place costs more than most, but you get what you pay for.
Comment from Hotel Management
14-Sep-2017 by Samuel Villegas , Hotel Management
Dear Derry It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. Thank you once again for your comments and we are very much looking forward to pampering you again during your next vacation Best Regards
5 out of 5
Recommended
for Couples
by A verified traveller from California

Amazing hotel, service, staff & beach!

Posted 11-Sep-2017
Pros: The cleanliness, the service, the staff. Absolutely everything.
Cons: An additional swim up bar.
Our experience was nothing short of AMAZING. As we arrived the staff and service was incredible. Our check in was extremely fast and even though our room was not quite ready we had full access to the hotel and all it had to offer. Every single restaurant had amazing food, and service! Anything we had requested it was never a no and it was done in a very timely manner. The pool foam party was so much fun! The beach cabanas were clean, great for naps. My boyfriend and I had thee most incredible first time experience and will not choose another hotel!! We will be back next year, and hope this was very helpful review for all looking to book! Hyatt Zilara you ARE AMAZING!
Comment from Hotel Management
14-Sep-2017 by Samuel Villegas , Hotel Management
Dear Kiana It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. Thank you once again for your comments and we are very much looking forward to pampering you again during your next vacation Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Much more than expected!!

Posted 11-Sep-2017
Food was outstanding, staff went the extra mile and more. Will return!!!!
Comment from Hotel Management
14-Sep-2017 by Samuel Villegas , Hotel Management
Dear Scott It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. Thank you once again for your comments and we are very much looking forward to pampering you again during your next vacation Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveller from Kansas

Excellent resort

Posted 11-Sep-2017
Will be back ! We stayed here 4 days and had the best time. The resort is well maintained and clean. The nightly entertainment was awesome. This resort is a true all inclusive, you wouldnt want for anything and if you did you're only a few steps and minutes to get to the best mall.
Comment from Hotel Management
14-Sep-2017 by Samuel Villegas , Hotel Management
Hello Angel It was a great pleasure to welcome you to Hyatt Zilara Cancun during your past vacation and we very much appreciate you taking the time to share your review with us. Thank you once again for your comments and we are very much looking forward to pampering you again during your next vacation Kind Regards