Ratings based on 568 Verified Reviews

4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from J

Great quality for the service

Posted 25-Jul-2017
This was hands down the best hotel I've ever stayed. Greeted with cold towels and water and a smile. Check-in was informative and quick, the room was clean and updated with a balcony. Our view wasn't the best but they have ocean view rooms for a higher price. The pool was clean and the ocean was just a stair case away with beach chairs and umbrellas for guests. Food was great and if not they always offered other services. This hotel truly cares about customer service and I couldn't be happier. Excellent place to stay if going to Mexico, only downside is you have to venture off the resort for nightlife but they had shows every night and live music to fill the void.
5 out of 5
Recommended
for Everyone
by A verified traveller

Hard Rock be prepared to be pampered

Posted 08-Jul-2017
Cons: breakfast and lunch choices .
We were greeted with a cold towel and a yummy cocktail. Our room was spacious and immaculate. The facilities were amazing, great entertainment. The dinner at all the resturants was delicious and the service was impeccable. Breakfast and lunch were ok.. I think they need to offer more healthier selections. Most everything was unhealthy. 4th of July is amazing. They had a great party. Only other thing was we thought the theater should be indoor because it gets too hot.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel.

Posted 26-Jun-2017
Beautiful hotel with so many activities, so many food options. A lot of bars to grab a drink. You will not regret it. Wonderful time spent.
Comment from Hotel Management
02-Jul-2017 by D., Hotel Management
Thanks!!!!
4 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans

Great trip and friendly staff.

Posted 06-Jun-2017
We choose to do a VIP package it was the best decision we made. Our host was very accommodating and handled every aspect of our stay there. He made all of our reservations and made great recommendations. The staff got my family in fun dance parties and beach volleyball. I am so glad we chose this location.
Comment from Hotel Management
07-Jun-2017 by Francisco García, Hotel Management
Dear Joy, Thank you very much for your wonderful review! It is our pleasure to see that our staff made you and your family feel like true Rockstars! We hope we can have the honor to welcome you back soon! Francisco García General Manager Hard Rock Hotel Cancun
4 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas, NV

Posted 06-Jun-2017
Pros: Service was great.
Cons: We had a king room which we found to be a little cramped. It may have just been that our room was in the corner at an odd angle.
Very nice hotel. The beach is beautiful. The service was great, especially the guys by the pool. We found the food much better than other all-inclusive resorts we have stayed at in the past. The bar in the resort is very lively at night, which we liked.
Comment from Hotel Management
07-Jun-2017 by Francisco García, Hotel Management
Dear KD, Thank you very much for your kind comments, we strive to provide authentic experiences that Rock to all our dear guests and we feel very happy to see that we achieve our goal with you. We look forward to welcome you again! Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jun-2017
Is a great Hotel. I Liked so much, the beach so clean and the pool too. The food very good, the Asian and Brazilian restaurants are nice.
Comment from Hotel Management
03-Jun-2017 by Francisco García, Hotel Management
Dear Rockstar, Thank you very much for rating us and sharing your fantastic comments. We hope we can wleocme you back soon. Keep on Rocking! Francisco García General Manager Hard Rock Hotel Cancun
2 out of 5
by A verified traveller

Unfortunate Hard Rock Expierience

Posted 18-May-2017
Booked a trip as a gift for our daughters graduation and we were very disappointed. The room was a Deluxe Ocean View, and the view was great, but the room was very small for a family of four. We were offered an additional room, but only at a tour and if we were to purchase a membership package. The beach was ok, but on three out of the five days there was a lot of sea weed. Food was ok. The best bar service was inside by the pool tables. Love Cancun and we will be back, but will go back to Hyatt Ziva, which by far offered a better overall experience.
Comment from Hotel Management
25-May-2017 by Francisco García, Hotel Management
Dear kathy, First and foremost thank you very much for choosing Hard Rock Hotel Cancun, and for sharing your opinion about our hotel. I am disheartened to hear that you vacation at our hotel was not what you expected. We pride ourselves on providing exceptional, friendly and unparalleled service to all our valued guests and that’s why we deeply regret we have missed our mark in your case. Please once again accept my heartfelt apologies. We hope to have the opportunity to change your perception. Cordially, Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Couples
by A verified traveller from Virginia

Best Vacation Hard Rock Cancun

Posted 25-Apr-2017 on Orbitz
Pros: Friendly, cleanliness, beautiful
Cons: Nothing! Everything was wonderful
Location: Shopping on the bus was short and fun
From check in to check out, everything was beautiful, everyone was friendly and helpful. This is how 3rd time in Cancun but first time at the Hard Rock and the best. Food and drinks was wonderful. Can't wait to come back again in the near future.
Comment from Hotel Management
03-May-2017 by Francisco García, Hotel Management
Dear Chrystal, Thank you very much for letting us know about your recent experience at Hard Rock Hotel Cancun, I'm thrilled to see that you had a blast from beggining to end and that now we have a raving fan in you. The red carpet will be ready to welcome you during your next trip to our destination. Francisco García General Manager Hard Rock Hotel Cancun
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel if you have kids close to the beach

Posted 20-Apr-2017 on Orbitz
This hotel is honestly the best, all the staff and people working there are amazing. Bulldog at the pool area took reallg good care of us the whole time we were there. Thank you
Comment from Hotel Management
25-Apr-2017 by Francisco Garcia, Hotel Management
Hi, We really appreciate the time you take to write a review regarding your recent stay at our property. It is for Bulldog very encouraging to hear that his service leave a good impression during your vacations. We would love to see you soon at Hard Rock Hotel Cancun.
5 out of 5
Recommended
for Families
by A verified traveller from Long Island, NY

Nice all inclusive

Posted 14-Apr-2017
Pros: The hot tubs in the room was nice.
Cons: They should have explained their credit system to us upon checkin. We were not even aware our rooms had credit until after the first day.
Great friendly staff, especially in the restaurants. The food is very good for an all-inclusive, with a nice variety of options. The beach is very nice, and the pool is good, However I wish they had hot tubs available in the pool area, and that it would stay open past 8pm. The rooms were comfortable, however our terrace view room had a strange unpleasant smell. If on the terrace view side, try to get a floor higher than the 3rd floor, to get above the sound of the air conditioning units. Entertainment options were OK. The evening shows/events were good. We had kids aged 10, 12, 13, 14 and 15. If they would have spent any more than 3 days on the resort, they would have been extremely bored. Not that many activities to keep their interest during the day. Fortunately we had some excursions. Cabana service (extra) was excellent, and the spa was also great.
Comment from Hotel Management
13-May-2017 by Francisco Garcia, Hotel Management
Hello Phil, Thank you so much for sharing your experience at Hard Rock Hotel Cancun; I am positive that your comments will help future travelers by providing information regarding their expectations. Hope to see you back very soon at Hard Rock Hotel Cancun. Best regards,