Nice all inclusive
Great friendly staff, especially in the restaurants. The food is very good for an all-inclusive, with a nice variety of options. The beach is very nice, and the pool is good, However I wish they had hot tubs available in the pool area, and that it would stay open past 8pm.
The rooms were comfortable, however our terrace view room had a strange unpleasant smell. If on the terrace view side, try to get a floor higher than the 3rd floor, to get above the sound of the air conditioning units.
Entertainment options were OK. The evening shows/events were good. We had kids aged 10, 12, 13, 14 and 15. If they would have spent any more than 3 days on the resort, they would have been extremely bored. Not that many activities to keep their interest during the day. Fortunately we had some excursions.
Cabana service (extra) was excellent, and the spa was also great.
Comment from Hotel Management
13-May-2017 by Francisco Garcia, Hotel Management
Thank you so much for sharing your experience at Hard Rock Hotel Cancun; I am positive that your comments will help future travelers by providing information regarding their expectations.
Hope to see you back very soon at Hard Rock Hotel Cancun.