Dear KIM PENG, Thank you for providing feedback regarding your recent stay at our hotel. First and foremost, we want to assure you that our hotel staff undergo professional training to ensure the highest level of service and care for our guests. We have strict protocols in place to prevent any mishandling of guest belongings. After reviewing our records and conducting a thorough investigation, we regret to inform you that no irregularities were found during our investigation. We greatly value the trust and satisfaction of our guests and always strive to maintain your goodwill towards our hotel. We apologize if our resolution fell short of your expectations. And, I would reiterate, the security and well-being of our guests are of utmost importance to us, and we take your report seriously. Once again, we apologize for any inconvenience you may have experienced. If there is anything else we can do to assist you further, please do not hesitate to let us know. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Best regards,Terence NgAssistant Director of Front OfficeCrowne Plaza Hong Kong Causeway Bay

Dear Evelyn,We would like to express our sincerest apologies for the disappointment you experienced during your recent stay at Crowne Plaza Hong Kong Causeway Bay. Your feedback is extremely valuable to us, and we deeply regret that we failed to meet your expectations.Please rest assured that we take your concerns seriously, and they have been shared with the relevant departments within our hotel. We are actively working on improving our services and addressing the issues you raised. Our team is focused on enhancing communication and coordination to minimize the chances of any future dissatisfaction among our esteemed guests.We genuinely appreciate your feedback, as it helps us identify areas for improvement and enables us to provide a better experience for our guests. We are fully committed to rectifying the current situation and ensuring that your next stay with us exceeds your expectations.Once again, we sincerely apologize for any inconvenience caused, and we hope for the opportunity to welcome you back in the future. It would be our pleasure to demonstrate the improvements we have made and provide you with a truly delightful and satisfying experience.Best regards,Terence NgAssistant Director of Front OfficeCrowne Plaza Hong Kong Causeway Bay