Interior

Reviews of The Mira Hong Kong Hotel

5 out of 5
The Mira Hong Kong Hotel
Mira Place, 118-130 Nathan Road, Tsimshatsui, Kowloon

Reviews

8.4

Very good

Rating 10 - Excellent. 484 out of 1009 reviews" "
Rating 8 - Good. 353 out of 1009 reviews" "
Rating 6 - Okay. 89 out of 1009 reviews" "
Rating 4 - Poor. 54 out of 1009 reviews" "
Rating 2 - Terrible. 29 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessajane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Everyone was courteous throughout our stay. Room was clean. Hotel was in a great spot. Walkable to surrounding areas
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Kwong Shin Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Even as a gold expédia i didn’t receive an upgrade. I even asked for it but it looks like they weren’t aware of such a thing. And they said hotel too busy
Stayed 5 nights in Feb 2024
Response from Alex on 5 Mar 2024
Dear Kwong Shin Michael,Thank you for your recent patronage at The Mira Hong Kong, as well as sharing your stay experiences. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time.The hotel will provide members with the privileges such as room upgrade depending on the situation and availability but unfortunately we couldn't provide you of such during your recent stay with us which we profoundly apologize.Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

8/10 Good

Mei Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean but the wardobe is a little bit old. And the lighting is not enough.
Stayed 1 night in Mar 2024
Response from Alex on 5 Mar 2024
Dear Mei Yin, Thank you for your recent patronage at The Mira Hong Kong, as well as sharing your stay experiences. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time.Please rest assured that the hotel has embarked on a room maintenance program since last summer and it is currently in progress to upkeep our rooms and facilities.Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Jintana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Yvon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The very step we took into this hotel, we were overwhelmed by its fragrance I believe was exuded by a robot roaming around. You thinks these days some people may be allergic or annoyed by this fragrance and this hotel should not have that. Room was a bit antiquated as it is evident by yellowish stains here and there. The good points are comfortable bed, strong shower, plenty of hygienic items. Swimming pool temperature is kept decently warm, an excellent jacuzzi and sauna. Pool facility is the reason I pick this hotel. Next vacation I probably would pick Cordis hotel in Mong Kok area!
Stayed 11 nights in Feb 2024
Response from Alex on 1 Mar 2024
Dear Yvon,Thank you for your recent patronage at The Mira Hong Kong, as well as sharing your stay experiences which it helps us to improve, achieve and maintain the high level of service that we are known for.As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design which we keep striving to create MIRA-velous experiences for our valued guests so the hotel has embarked on a room maintenance program since summer and it is currently in progress to upkeep our rooms and facilities.Thanks for highlighting our award-winning MiraSpa with a stunningly-lit infinity pool is certainly the perfect haven for tranquility to recharge and rejuvenate. Once again, your feedback is important for us to personalize your stay or visit in the future which we truly appreciated and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey. Best Regards, Alexander Wassermann Head, Hotels & Seviced Apartments #themirahotel

10/10 Excellent

Michael, Peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the mirrored hallways.
Stayed 3 nights in Feb 2024
Response from Alex on 28 Feb 2024
Dear Michael, Thank you for staying at The Mira Hong Kong and sharing your wonderful review. It is absolutely a pleasure to know that we managed to provide an excellent stay in every aspect and that we did not disappoint you. As a member of Design Hotels, we pride ourselves as a stylish urban escape with chic and sophisticated design which we keep striving to create MIRA-velous experiences for our valued guests. Please come & visit us again and we look forward to welcoming you back to #themirahotel in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Fung Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and nice environment.
Stayed 6 nights in Feb 2024
Response from Alex on 21 Feb 2024
Dear Albert,Thank you for staying at The Mira Hong Kong and sharing your positive review. It is truly our pleasure to learn that we managed to deliver a friendly yet professional service by our MIRAcle Makers as we endeavor to deliver MIRA-velous experiences & services to all our guests.Once again, your feedback is important for us which we truly appreciated and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey.Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Serina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent
Stayed 5 nights in Dec 2023
Response from Alex on 14 Feb 2024
Dear Serina,Thank you for staying at The Mira Hong Kong and sharing with us your experience. It is absolutely a pleasure to know that your overall experience was excellent that we did not disappoint you. It is our mission to always exceed guest's expectations, the MIRA way and it is rewarding to know our team of MIRAcle Makers has extended our warmest hospitality.We cannot wait to welcome you back to #themirahotel in the future.Best Regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean accommodation.
Stayed 2 nights in Feb 2024
Response from Alex on 14 Feb 2024
Dear Akiko,Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is truly our pleasure to learn that we managed to provide the comfort & clean room for you which we did not disappoint you as we endeavor to deliver MIRA-velous experiences & services to all our guests. We are indeed very conveniently located in the center of Tsimshatsui, as you have experienced, is just opposite to the leafy Kowloon Park and different types of entertainment, dining and shopping options are all within reach.Please come & visit us again and we look forward to welcoming you back to #themirahotel in the near future. Best Regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

6/10 Okay

Yu Chuen, Dublin

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
ok at best.
Stayed 1 night in Jan 2024
Response from Alex on 14 Feb 2024
Dear Yu Chuen,Thank you for staying at The Mira Hong Kong! We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. I would highly appreciate if you could let me know what we could have done better on the service level which is important to personalize yours or other guests' stays or visits in the future. Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

VINCENT, Chino Hills

Stayed 2 nights in Jan 2024
Response from Alex on 14 Feb 2024
Dear VINCENT,Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is truly our pleasure to learn that we managed to provide an excellent stay in every aspect which we did not disappoint you as we endeavor to deliver MIRA-velous experiences & services to all our guests.Please come & visit us again and we look forward to welcoming you back to #themirahotel in the near future. Best Regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

10/10 Excellent

Michael, Santa Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and convenient to all shopping, local restaurants and so forth. The Kowloon Garden is located right across the street. One could choose a quiet area, a boisterous shopping area of even a visit to a mosque if one inclines to do so.
Stayed 6 nights in Jan 2024
Response from Alex on 23 Jan 2024
Dear Michael, Thank you for staying at The Mira Hong Kong and sharing your excellent review. It is absolutely a pleasure to know that your stay was enjoyable in every aspect and that we did not disappoint you. We are indeed very conveniently located in the center of Tsimshatsui, as you have experienced, is just opposite to the leafy Kowloon Park and different types of entertainment, dining and shopping options are all within reach, with only a few minutes' walk to the MTR station. Please come & visit us again and we look forward to welcoming you back to #themirahotel. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

8/10 Good

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alex on 16 Jan 2024
Dear yvonne, Thank you for choosing to stay at The Mira Hong Kong and sharing your positive experience with us. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex on 16 Jan 2024
Dear Alex, Thank you for choosing to stay at The Mira Hong Kong and sharing your wonderful experience with us. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Joel

Stayed 3 nights in Jan 2024
Response from Alex on 16 Jan 2024
Dear Joel, Thank you for choosing to stay at The Mira Hong Kong and sharing your wonderful experience with us. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

6/10 Okay

Chin-Aik

Stayed 4 nights in Jan 2024
Response from Alex on 16 Jan 2024
Dear Chin-Aik,Thank you for your recent patronage at The Mira Hong Kong. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. I would highly appreciate if you could let me know what we could have done better on the service level which is important to personalize yours or other guests' stays or visits in the future. Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

6/10 Okay

Lindsey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The person checking me in thought it was my husband's booking and basically didn't acknowledge my existence. She didn't even explain the property, amenities or anything about the booking. I am from HK and spoke Cantonese and she didn't respond. Very rude and unhelpful. The room upgrade was a joke. And we didn't receive whatever upgrade or freebie we should have. Such a disappointing stay. The pillows were comfortable.
Stayed 1 night in Jan 2024
Response from Alex on 16 Jan 2024
Dear Lindsey,Thank you for your recent patronage at The Mira Hong Kong. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. We are very sorry that you had encountered unpleasant arrival experiences and your feedback has immediately shared with our Director of Rooms and Guest Relations Manager to review and make necessary changes to improve the service quality that we are known for.Once again, we genuinely appreciated for your feedback as it helps us improve and very much value your patronage with looking forward to the opportunity to host you again and provide a truly MIRA-velous experience. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Serina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff/service, will definitely come back
Stayed 2 nights in Dec 2023
Response from Alex on 4 Jan 2024
Dear Serina,Thank you for staying at The Mira Hong Kong and for sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you.It is also very rewarding to know that our team of MIRAcle-Makers has extended our warmest hospitality as we are striving to create MIRA-velous experiences for our valued guests.Please stay connected and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Belsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very modern and quiet hotel. The area around is great for shopping and eating.
Stayed 3 nights in Dec 2023
Response from Alex on 21 Dec 2023
Dear Belsa, Thank you for choosing to stay at The Mira Hong Kong and sharing your experience with us. We are delighted to hear how amazing your stay was and that you enjoyed every aspect of the hotel. Our hotel's prime location is certainly a big advantage for us as we are conveniently located in the city center with the local MTR station just minutes away and lots of dining and shopping options nearby. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Natcha, Samutprakarn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are service minded. Room facilities are all good bath tube. I like the overhead shower the most!
Stayed 2 nights in Dec 2023
Response from Alex on 21 Dec 2023
Dear Natcha, Thank you for choosing to stay at The Mira Hong Kong and sharing your experience with us. We are delighted to know you enjoyed every aspect of the hotel, especially our Bathtub and Standalone Rain Shower equipped in all our City Rooms or above categories.It is our mission to always exceed guest's expectations, the MIRA way and it is also rewarding to know that you found everything to be top-notch as we endeavor to deliver a MIRA-velous service to all our guests.Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Leif J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Alex on 21 Dec 2023
Dear Leif J., Thank you for choosing to stay at The Mira Hong Kong and sharing your experience with us. We are delighted to know how amazing your stay was and that you enjoyed every aspect of the hotel. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and spa. It was very quiet
Response from Alex on 14 Feb 2024
Dear Alexander,Thank you for staying at The Mira Hong Kong and for sharing your excellent review. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Thanks for highlighting our award-winning MiraSpa with a stunningly-lit infinity pool is certainly the perfect haven for tranquility to recharge and rejuvenate. Please come visit us again and we look forward to welcoming you back to #themirahotel in the near future. Best Regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

10/10 Excellent

Lim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Alex on 21 Dec 2023
Dear Lim, Thank you for choosing to stay at The Mira Hong Kong and sharing your experience with us. We are delighted to know how amazing your stay was and that you enjoyed every aspect of the hotel. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Johan

Stayed 2 nights in Nov 2023
Response from Alex on 21 Dec 2023
Dear Johan, Thank you for choosing to stay at The Mira Hong Kong and sharing your experience with us. We are delighted to know how amazing your stay was and that you enjoyed every aspect of the hotel. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

8/10 Good

MABEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. However, frontage of hotel is small and very busy, usually occupied by delivery trucks.
Stayed 6 nights in Nov 2023
Response from Alex on 21 Dec 2023
Dear MABEL, Thank you for choosing to stay at The Mira Hong Kong and sharing your experience. As you have experienced, we are conveniently located in the heart of Tsim Sha Tsui, adjacent to numerous dining and shopping options and only one minute away from the MTR station for easy access to all parts of the city.Thank you again for your valuable input and we all look forward to welcoming you back to #themirahotel for another MIRA-culous journey! Best Regards,Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

4/10 Poor

jeng kang, Singapore

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I've book city biew but they gave me back alley view. I was given a room at 17 floor end of corridor and and the ballroom is at 18th floor. I was disturbing by 18th floor ppl doing works and pulling the chair and table even though already 11pm. Quite dissapointed though I am Expedia VIP members.
Stayed 2 nights in Nov 2023
Response from Alex on 23 Nov 2023
Dear jeng kang,Thank you for staying at The Mira Hong Kong. It is disappointing to read that the room assignment wasn't meet with your expectation. We have a wide selection of different room types and signature suites with different view but we obviously missed out to introducing them to you to meet with your satisfaction.We are very sorry that you had encountered noise disturbance in your room and we appreciate if you could contact us directly next time so that our team could respond to it immediately as it is important to us to provide a seamless and hassle-free experience during your stay.We truly appreciate for your valuable feedback as it helps us to improve, achieve and maintain the high level of service that we are known for. We all look forward to welcoming you back to #themirahotel for another MIRA-velous journey. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked hotel room for my parents, both in the 80s. Heat doesn’t work in the room, multiple worker came up to the to fix, eventually turned on heat but it has horrible smell. Worker said smell bad and left and refused to change room for them. Took advantage of a couple of old folks. They stayed in this hotel last month without incident but this one night stay was absolutely unacceptable. Planning to take the complaint up the management chain.
Stayed 1 night in Nov 2023

6/10 Okay

CHIU

Travelled with family
Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Alex on 21 Nov 2023
Dear CHIU,Thank you for staying at The Mira Hong Kong. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. I would highly appreciate if you could let me know what we could have done better. Your feedback is important to personalize your stay or visit in the future. Thank you again and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey.Best regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

2/10 Terrible

Chiu Ho

Liked: Cleanliness
Disliked: Staff & service
The staff service is totally bad
Stayed 13 nights in Nov 2023
Response from Alex on 21 Nov 2023
Dear Chiu Ho,Thank you for staying at The Mira Hong Kong. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time, especially the hospitality and services extended by our team of MIRAcle-Makers which did not meet your expectations. I would highly appreciate if you could let me know what we could have done better. Your feedback is important to personalize your stay or visit in the future. Thank you again and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey.Best regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

4/10 Poor

Edmond

Stayed 4 nights in Oct 2023
Response from Alex on 21 Nov 2023
Dear Edmond,Thank you for staying at The Mira Hong Kong. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. I would highly appreciate if you could let me know what we could have done better. Your feedback is important to personalize your stay or visit in the future. Thank you again and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey.Best regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good amenities.
Stayed 5 nights in Nov 2023
Response from Alex on 13 Nov 2023
Dear Eddie, Thank you for staying at The Mira Hong Kong and for sharing with us your experience. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. As you have experienced, we are conveniently located in the heart of Tsim Sha Tsui, adjacent to numerous dining and shopping options and only one minute away from the MTR station for easy access to all parts of the city.We cannot wait to welcome you back to #themirahotel in the future. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

6/10 Okay

CHIU

Travelled with family
Stayed 6 nights in Oct 2023
Response from Alex on 13 Nov 2023
Dear CHIU,Thank you for staying at The Mira Hong Kong. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. I would highly appreciate if you could let me know what we could have done better. Your feedback is important to personalize your stay or visit in the future. Thank you again and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey.Best regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

10/10 Excellent

Tricia

Stayed 1 night in Nov 2023
Response from Alex on 21 Dec 2023
Dear Tricia, Thank you for choosing to stay at The Mira Hong Kong and sharing your experience with us. We are delighted to know how amazing your stay was and that you enjoyed every aspect of the hotel. Let's stay connected and we all look forward to welcoming you back in the near future. Best Regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Shanhong

Stayed 5 nights in Oct 2023
Response from Alex on 23 Nov 2023
Dear Shanhong, Thank you for choosing to stay at The Mira Hong Kong and sharing with us your stay experience. We are delighted to hear that you enjoyed every aspect of the hotel. Please come visit us again and we look forward to welcoming you back in the not-too-distant future. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Image of property looks vibrant and young, nice hangout area for young people and 24 hour shops near property area. Safe place to walk around and reside.
Stayed 1 night in Oct 2023
Response from Alex on 30 Oct 2023
Dear Christopher, Thank you for staying at The Mira Hong Kong and for sharing with us your experience. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. Our hotel is indeed located in the bustling heart of the city, on the Golden Mile of Nathan Road, overlooking the lush Kowloon Park and surrounded by countless restaurants, bars and shopping malls. We cannot wait to welcome you back to #themirahotel in the future. Best regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location, but hotel is starting to feel worn. Some of the furniture need a refresh’ otherwise good hotel
Stayed 2 nights in Oct 2023
Response from Alex on 30 Oct 2023
Dear Timothy,Thank you for visiting The Mira and for sharing with us your experience. We are pleased to learn that you enjoyed our hotel's prime location with lots of dining and shopping options nearby.I would like to sincerely apologize for your disappointing experience on our room condition and please be assured that we have embarked on a room maintenance program which is currently in progress to upkeep our rooms and facilities.I hope you will give us another opportunity to serve you better and look forward to welcoming you back again soon.Best regards,Alexander Wassermann Head, Hotels & Serviced Apartments#themirahotel

10/10 Excellent

Li Yen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and value for money given the size and amenities. Fav hotel choice!
Stayed 4 nights in Oct 2023
Response from Alex on 30 Oct 2023
Dear Li Yen, Thank you for staying at The Mira Hong Kong and sharing with us your wonderful experience. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. We cannot wait to welcome you back to #themirahotel in the future. Best regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

10/10 Excellent

johannes, Palm Coast

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the Mira is amazing good
Stayed 1 night in Oct 2023
Response from Alex on 30 Oct 2023
Dear Johannes, Thank you for staying at The Mira Hong Kong and sharing with us your wonderful experience. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. We cannot wait to welcome you back to #themirahotel in the future. Best regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

10/10 Excellent

johannes, Palm Coast

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall very good
Stayed 2 nights in Oct 2023
Response from Alex on 30 Oct 2023
Dear Johannes,Thank you for staying at The Mira Hong Kong and sharing with us your wonderful experience. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. We cannot wait to welcome you back to #themirahotel in the future. Best regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

10/10 Excellent

Alexander

Stayed 7 nights in Sep 2023
Response from Alex on 8 Nov 2023
Dear Alexander, Thank you for your wonderful rating. We hope you had a great stay and we look forward to seeing you again soon at #themirahotelBest regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

4/10 Poor

Zvi

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room was full of smoke, barely and amenities, and noisy
Stayed 5 nights in Sep 2023
Response from Alex on 30 Oct 2023
Dear Zvi, Thank you for staying at The Mira Hong Kong. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time.The Mira Hong Kong is a smoke-free hotel and we are committed to providing our guests with a smoke-free environment. Please don't hesitate to contact us directly next time so that our team could respond to it immediately and offer a room change for you.Last but not least, I would highly appreciate if you could let me know what we could have done better in regarding the amenities and noise issue. Your feedback is important to personalize your stay or visit in the future.Thank you again for your constructive feedback and we hope you will reconsider and revisit us to give us all the opportunity to redeem ourselves and provide you with a much more MIRA-velous experience at #themirahotel. Best regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

6/10 Okay

Wendy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s convenient that’s it nothing to wow about.
Stayed 4 nights in Sep 2023
Response from Alex on 10 Oct 2023
Dear Wendy,Thank you for staying at The Mira Hong Kong and for sharing with us your stay experience. We are delighted to learn that you enjoyed our hotel's prime location with lots of dining and shopping options nearby. Please come visit us again and we all look forward to welcoming you back in the nearest future. Best regards,Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel

10/10 Excellent

Triena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five-Star, Excellent Location
Stayed 2 nights in Oct 2023
Response from Alex on 5 Oct 2023
Dear Triena,Thank you for your wonderful rating. We hope you had a great stay and we look forward to seeing you again soon at #themirahotel

6/10 Okay

Agnes

Stayed 4 nights in Sep 2023
Response from Alex on 5 Oct 2023
Dear Agnes,Thank you for staying at The Mira Hong Kong. We strive every day to create MIRA-culous moments for our guests and it is disappointing to read that we failed to achieve our goal this time. I would highly appreciate if you could let me know what we could have done better. Your feedback is important to personalize your stay or visit in the future. Thank you again and we all look forward to welcoming you back to #themirahotel for another MIRA-velous journey.Best regards,Alexander WassermannHead, Hotels & Serviced Apartments#themirahotel

10/10 Excellent

Darrell

Stayed 2 nights in Sep 2023
Response from Alex on 5 Oct 2023
Dear Darrell,Thank you for your wonderful rating. We hope you had a great stay and we look forward to seeing you again soon at #themirahotel

8/10 Good

Xixi

Travelled with partner
Nice location
Stayed 2 nights in Sep 2023
Response from Alex on 26 Sept 2023
Dear Xixi,Thank you for your positive rating. We hope you had a great stay and we look forward to seeing you again soon at #themirahotel

10/10 Excellent

Gordon HL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Sep 2023
Response from Alex on 26 Sept 2023
Dear Gordon HL,Thank you for your wonderful rating. We hope you had a great stay and we look forward to seeing you again soon at #themirahotel

10/10 Excellent

PEI SHAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Will come back next time!
Stayed 4 nights in Sep 2023
Response from Alex on 6 Sept 2023
Dear PEI SHAN, Thank you for staying at The Mira Hong Kong and for sharing with us your experience. It is absolutely a pleasure to know that your stay was excellent in every aspect and that we did not disappoint you. We cannot wait to welcome you back to #themirahotel in the future. Best regards, Alexander Wassermann Head, Hotels & Serviced Apartments #themirahotel