Ratings based on 436 Verified Reviews

4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from london

Great location

Posted 14-Mar-2017
Pros: Location, helpful staff, and very clean
Location: Times square for shopping, MTR very near
A very comfortable stay,staff at reception were especially helpful. Looking forward to returning
5out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Awesome hotel with a great river view

Posted 09-Mar-2017
Pros: Very classy.
The hotel is conveniently located with the MTR and the shopping areas within walking distance.
5out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 07-Mar-2017
Causeway Bay has everything, without being in the absolute centre of HK. Very near metro, trams etc The executive rooms and benefits are well worth considering
4out of 5
Recommended
for Everyone
by A verified traveller from TM

Nice view , and convenient

Posted 09-Feb-2017
Taxi drivers know Excelsior and easy to get from one place to another.
4out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 21-Jan-2017
ممتاز كبير وقديم لكنه مجدد مطل جميل على البحر الفطور منوع
5out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice hotel with very good location

Posted 26-Dec-2016
I was very impressed that the hotel actually left a box of chocolate and a note in my dad's room on his birthday. He was so surprised and happy when he saw it :) Thank you for making his special day a memorable one. Unfortunately he left in the fridge and forgot to bring home :(
Comment from Hotel Management
29-Dec-2016 by The Excelsior, Hong Kong, Hotel Management
Dear Peggy Thank you for celebrating your father's birthday with us at The Excelsior, Hong Kong! We hope to have another chance to offer you another gift for your birthday celebrations. Looking forward to welcoming you again. Warm regards, The Excelsior, Hong Kong
5out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Centrally located with wonderful, attentive staff

Posted 19-Dec-2016
Pros: Well trained and friendly staff and great location.
Cons: Rooms are getting a little tired and could use some upgrading.
Location: Very central in Causeway Bay and seconds walk from great shopping and dining areas. MTR Causeway Bay station is a 2 minute walk from the hotel.
First class all the way. This is the only hotel for me in Hong Kong and I have stayed at this hotel 15 times over the last 7 years. Wonderful breakfast buffet and helpful staff make this my home away from home when visiting Hong Kong.
Comment from Hotel Management
29-Dec-2016 by The Excelsior, Hong Kong, Hotel Management
Dear John Thank you so much for your kind words and your support over the years. We are delighted to let you know that we are undergoing a soft refreshment on guestrooms and suites. We hope to welcome you again in our new look and create the home away from home for another seven years. Warm regards The Excelsior, Hong Kong
5out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Dec-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller

Clean

Posted 08-Dec-2016
Preffered to stay in the hotel cleanliness is maintained.
Comment from Hotel Management
06-Jan-2017 by The Excelsior, Hong Kong, Hotel Management
Dear Guest, Thank you for staying at The Excelsior, Hong Kong. Our team is committed to completely delight and satisfy our guests. We hope to make your stay even more enjoyable on your next visit. Looking forward to serving you again. Warm regards, The Excelsior, Hong Kong
3out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Nov-2016 on Hotels