Ratings based on 373 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Philippines

Great hotel for shoppers.

Posted 21-Jul-2016
No need to travel far shopping. Lots of mall and restaurants around the area. It's really the perfect spot to shop in HK.
5out of 5
by A verified traveller

Nice hotel close to shopping, food, and amenities

Posted 02-Jul-2016
Good for both family and business. Close to shopping (sogo, time square), food (local snacks, restaurants) and amenities (train, supermarket,)
3out of 5
by A verified traveller

Posted 30-Apr-2016 on Hotels
酒店太舊,房間內面設施太太舊
4out of 5
by A verified traveller from london

Great location - close to MTR (train) and shops

Posted 20-Apr-2016
This was my 5th separate stay at the hotel. Excellent location literally 3 minutes from MTR train and 100s of shops including the 'world trade center.' The hotel is very comfortable and i always choose with a stunning harbour view. Breakfasts are excellent and there is a great English Pub and also gourmet restaurant with astonishing views of Kowloon. Staff very attentive and help with any query.
3out of 5
by A verified traveller

Posted 19-Apr-2016 on Hotels
It was last minute and a busy week in CWB. I would normally stay at the Crown Plaza but couldn't get a room. The Excelsior was more expensive for a smaller room and very dated. I was put in a smoking room to start which was disgusting but at least they changed me I guess
3out of 5
by Rodney Martin from London

Excelsior - Love it or Leave it

Posted 09-Apr-2016 on Hotels
I first stayed in this hotel in the 1980's. As far as I can see the rooms have not been touched since. The place is badly in need of a complete makeover - certainly not up to Mandarin-Oriental standards. It will soon price itself out of the market. Staff, however, are still up to the old standard and very helpful. The Dickens pub in the basement was almost empty on a Saturday night; one used to have to fight for a seat, especially at the bar. This may be seasonal though.
4out of 5
by shiu ying

This traveller left a rating score only Posted 27-Mar-2016 on Hotels
4out of 5
by A verified traveller

酒店服務非常貼心

Posted 24-Mar-2016 on Hotels
食住行都非常方便
4out of 5
by Adam

This traveller left a rating score only Posted 18-Mar-2016 on Hotels
5out of 5
by hoi tik kitty

This traveller left a rating score only Posted 12-Mar-2016 on Hotels