Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Manila

very close to all I wanted to see

Posted 02-Feb-2016
Pros: the staff and location
Cons: bath is a tad small but thats usual in Asia
Location: close to Times Square, wachai and great Chi Chow crab restaurants, close to the trams for trips to central, close to Apple store
close to everything around CWB and staff willing to allow an early check in at 10am and also a nice late check out too of 2pm - very good and will stay there again soon
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Taipei

Business Hotel ion Causeway Bay

Posted 30-Jan-2016
Pros: Excellent staff, very helpful and polite. Minimum contact time at counter for check in and check out
Cons: Lobby etc starting to look a little old and worn
Location: In Causeway Bay: across form the Noonday gun and unlimited shopping
Excellent staff, very helpful and polite. Minimum contact time at counter for check in and check out. Great for busy business travellers.
4 out of 5
Recommended
for Everyone
by A verified traveller from Japan

Location great (from superb)

Posted 26-Jan-2016
Pros: I really liked the hotel staff, including housekeeping. The tea lounge was also comfortable and the breakfast buffet was reasonably priced.
Cons: The pillow might be improved. If the hotel could provide a firm pillow in addition to the fluffy, feathery one, more people might be happy.
Location: It is difficult to recommend what one should do in the neighborhood because the neighborhood is in a constant process of change.
Many places I used to haunt (to eat) have disappeared, lots of construction is going on in the neighborhood (the view was horrible and a pounding sound began at one point) but the housekeeping staff were emaculate with the cleaning, the hotel staff were professional, and the location itself is still great (it used to be superb). I don't mind the "datedness" of the hotel, which some people might complain about. I have stayed at this hotel off and on for the past 25 years or so. It is a good hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from N

Close to shopping

Posted 23-Jan-2016
Great hotel but high cost. Beautiful graphics looks with lovely beds Great bet downstairs with a fine happy holiday
5 out of 5
Recommended
for Everyone
by A verified traveller from Tokyo

銅鑼灣の繁華街のど真ん中

Posted 10-Jan-2016
まず繁華街のど真ん中という立地に惹かれ予約しました。結果は大正解でした。今回の旅の目的は香港島側を探索することでした。エクセルシオールの立地のおかげで、銅鑼灣での食べ歩き、上環や中環への移動もトラムや地下鉄で簡単にできます。 ホテル内は非常に静かで綺麗です。中東系航空会社のクルーも滞在先にしているようです。デラックスハーバービューの部屋はとても広く、ハーバーを臨む大きな窓にはソファがついており、リラックスして滞在できました。清掃も行き届き、水回りも綺麗です。ペットボトルの水も無料で、wifiも室内で無料接続できます。日本人にはチェックイン後、浴衣と緑茶、日本語でのWifi接続説明書を届けてくれます。毎朝、日本語新聞も届けてくれました。 至れり尽くせりです。 シャングリ・ラやハイアットのようなゴージャスさには欠けますが、快適な滞在ができ非常に満足です。
4 out of 5
Recommended
for Everyone
by A verified traveller from Japan

便利な立地

Posted 16-Dec-2015
コーズウェイベイの街の中心。食事をするのも、どこかへ出かけるのも便利。最上階のバーからの夜景がキレイでした!
5 out of 5
Recommended
for Everyone
by A verified traveller from Brighton

Convenient, caring and friendly

Posted 28-Nov-2015
Pros: The service from the staff is amazing. I have never encountered this level of service in any hotel I have visited before.
Cons: The hotel certainly needs a makeover as facilities in the rooms though adequate are rather dated.
Location: Shopping , shopping, shopping! Close to MTR station . Victoria Park is nearby for a quiet visit. Plenty of restaurants close.
The staff in this hotel cannot be faulted. They help in any way they can and yet are not obtrusive. The hotel is convenient for the MTR and close to the many shops Hong Kong is famous for. There are major works outside but this cannot be heard from the hotel and does not cause a problems. There are good restaurants inside with a wide range of food and prices. The breakfast is amazing as there are so many choices catering for international tastes. The executive suites provide access to a quiet lounge on a high floor. Complimentary snacks and drinks are offered. The décor is a rather dated but always clean. The attention given by the staff for your wellbeing more than compensates for this.
4 out of 5
Recommended
for Business Travellers
by Geir from Kristiansand

Beliggenhet.

Posted 02-Nov-2015 on Hotels
The Excelsior har perfekt beliggenhet både for shopping og business. Pluss for takterrasse med topp utsikt og hyggelig Engelsk pub i kjelleren. Ikke de fineste rummene, men alltid rent og velholdt. Excelsior bare fungerer.
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Fully met my needs

Posted 30-Oct-2015 on Wotif
Great hotel, great location, had everything I needed
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Average hotel

Posted 24-Oct-2015 on Hotels
Very average hotel in a great shopping area of Hong Kong. Reception is a bit chaotic and the staff could be friendlier but its Ok. Close to MTR, good restaurants and the supermarket underneath SOGO for provisions - just don't expect anything special.