Ratings based on 468 Verified Reviews

4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Posted 21-May-2017
The air condition in my room broke down on my first night. The hotel staff reacted well and provided me with a new room pretty swiftly. The hotel is generally clean, located very conveniently (probably less than a 5min walk to the MTR), and the hotel gym is huge. Overall a good stay.
Comment from Hotel Management
23-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Guest, Thank you for staying with us. We are sorry to hear about the issue you encountered but it is nice to know that you appreciated the service afterwards. We look forward to welcoming you again in the future. Warm regards, The Excelsior, Hong Kong.
5 out of 5
Recommended
for Everyone
by A verified traveller from singapore

Great

Posted 19-May-2017
Great. Location convenient. Friendly staff. Did not have time to try dining options but they seem to be popular with locals
Comment from Hotel Management
23-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Guest, Thank you for choosing The Excelsior, Hong Kong. We are glad that you are satisfied with our convenient location and our service. Our hotel is located in the shopping hub in Causeway Bay. The largest park on the Hong Kong Island, the Victoria Park, is located just a few steps from our hotel. It was unfortunate that you did not have time to try our restaurants. We have six bars and restaurants serving gourmet food from around the world. Maybe you can try them during your next visit. Look forward to welcoming you again. Warm regards, The Excelsior, Hong Kong.
2 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Conveniently located, some rooms have harbour view

Posted 02-May-2017
Pros: Location
Excelsior hotel is conveniently located in the retail centre of Causeway Bay, some rooms face the famous Hongkong habour. My room was average, rather small at 25 meters square for the rate of S$500/night without breakfast, and bathroom amenities are below expectation. When booking through Expedia I had the impression the room was 35 meter2 and come with breakfast.
Comment from Hotel Management
22-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Guest, Thank you for staying at The Excelsior, Hong Kong. We are sorry that we did not live up to your expectation. For the room selection, you are always welcome to ask for a different room category.Hope to see you again. Warm regards, The Excelsior, Hong Kong.
5 out of 5
Recommended
for Everyone
by A verified traveller from SYD

Great location hotel

Posted 18-Apr-2017
Great Hotel location with many options to shop and dinning compensate the small room with great view.
Comment from Hotel Management
22-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Guest, Thank you for staying at The Excelsior, Hong Kong. We are glad to know that you enjoyed the fantastic location of our hotel. Many dinning, entertaining and shopping facilities are located just a few steps from us. Look forward to welcoming you again. Warm regards, The Excelsior, Hong Kong.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Great hotel in a good location

Posted 14-Apr-2017
Pros: Service is top notch
Cons: Kitchen - room service speed of food is excellent but quality is compromised a little. Small complaint though.
Location: Excellent for things to do around Causeway Bay
I am a repeat customer for many years. This hotel is one of the best value for money places in Causeway Bay. It is also iconic and had great staff.
Comment from Hotel Management
22-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Nick, Thank you very much for choosing The Excelsior, Hong Kong and your support to us over the years. We are joyful to hear that you enjoyed the services and great location of our hotel. Look forward to welcoming you again in your future visit to Hong Kong. Warm regards, The Excelsior, Hong Kong.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Mar-2017
They aim to please and make your stay as pleasant as possible.
Comment from Hotel Management
22-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Guest, Thank you for staying at The Excelsior, Hong Kong. We are joyful to hear that you enjoyed our service. Look forward to welcoming you again. Warm regards, The Excelsior, Hong Kong.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice hotel close to shops and restaurants.

Posted 27-Mar-2017
I have stayed in this hotel many times, which speaks for itself. The bed is comfortable and service is excellent.
Comment from Hotel Management
22-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Susie, Thank you for choosing The Excelsior, Hong Kong. We are glad to know that you enjoyed your stay at our hotel. We hope we have a chance to welcome you back again. Warm regards, The Excelsior, Hong Kong.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and close to MTR station.

Posted 24-Mar-2017
Nice hotel, close to MTR station and shopping mall.
Comment from Hotel Management
22-May-2017 by The Excelsior, Hong Kong, Hotel Management
Dear Guest, Thank you for choosing The Excelsior, Hong Kong. We are delighted to know that you enjoyed the fantastic location of our hotel. Hope you had enough time to explore the vibrant district. Look forward to welcoming you again. Warm regards, The Excelsior, Hong Kong.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Great location

Posted 14-Mar-2017
Pros: Location, helpful staff, and very clean
Location: Times square for shopping, MTR very near
A very comfortable stay,staff at reception were especially helpful. Looking forward to returning
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Awesome hotel with a great river view

Posted 09-Mar-2017
Pros: Very classy.
The hotel is conveniently located with the MTR and the shopping areas within walking distance.