Ratings based on 407 Verified Reviews

4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from JAPAN

街中(^ ^)

Posted 14-Jan-2017
どうしても築年数は仕方ないと思いますが適当に清潔感ある管理が行き届いているので気持ちいいです。 ただしエレベーターの反応が遅いのでこれはストレスです。 基本的には○です(^ ^)
5out of 5
Recommended
for Families
by A verified traveller

ハバーヴューの広々した部屋でした。

Posted 05-Jan-2017
Pros: ヴィクトリアパークに近いこと スタッフのスマイル 交通の便がいいこと 繁華街
Cons: 当初、夫婦、娘と三人でダブルベッド一つで普通のツインルームを予約しておりましたが、チェックインの時に、 エキストラベッドを入れて、ハーバーヴューの広い部屋を勧められて、変更してもらいました。普通のツインルームでは狭かったかもしれません。
Location: 銅鑼湾の駅にも、ショッピング街にもトラムやバスも便利な所です。スーパーマーケットのウェルカムも近く、ヌーンデイガンが目の前!海も公園もすぐ近くで、最高のロケーションです。
ヴィクトリアパークに近いホテルを選んでおります。 今回初めて泊りましたが、ハーバーヴューの部屋で、クリスマスイイルミネーションも綺麗に見ることができ、 ゆったりとした部屋で快適に過ごすことができました。
5out of 5
Recommended
for Everyone
by A verified traveller from 日本

改装したばかり? とても綺麗なホテルです

Posted 30-Dec-2016
Pros: 何より、部屋内装設備が非常に新しく、ここしばらくオススメホテルと思います。
Cons: 特になし。
Location: コーズウェイベイのほぼ中心部に立地していて、海側の部屋なら、騒々しくもなく、 これまたお勧めです。
MTR駅からも、海からも、公園からも近く、立地はとても良好。 1Fのロビーはそれほど広くないですが、レセプションはテキパキしていて、 コンシェルジュも常に複数いるなど機能的でした。 部屋は、やや狭かったですが、最近改装されたのか非常に綺麗で、 とても気持ちよかったです。
5out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice hotel with very good location

Posted 26-Dec-2016
I was very impressed that the hotel actually left a box of chocolate and a note in my dad's room on his birthday. He was so surprised and happy when he saw it :) Thank you for making his special day a memorable one. Unfortunately he left in the fridge and forgot to bring home :(
Comment from Hotel Management
29-Dec-2016 by The Excelsior, Hong Kong, Hotel Management
Dear Peggy Thank you for celebrating your father's birthday with us at The Excelsior, Hong Kong! We hope to have another chance to offer you another gift for your birthday celebrations. Looking forward to welcoming you again. Warm regards, The Excelsior, Hong Kong
5out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Centrally located with wonderful, attentive staff

Posted 19-Dec-2016
Pros: Well trained and friendly staff and great location.
Cons: Rooms are getting a little tired and could use some upgrading.
Location: Very central in Causeway Bay and seconds walk from great shopping and dining areas. MTR Causeway Bay station is a 2 minute walk from the hotel.
First class all the way. This is the only hotel for me in Hong Kong and I have stayed at this hotel 15 times over the last 7 years. Wonderful breakfast buffet and helpful staff make this my home away from home when visiting Hong Kong.
Comment from Hotel Management
29-Dec-2016 by The Excelsior, Hong Kong, Hotel Management
Dear John Thank you so much for your kind words and your support over the years. We are delighted to let you know that we are undergoing a soft refreshment on guestrooms and suites. We hope to welcome you again in our new look and create the home away from home for another seven years. Warm regards The Excelsior, Hong Kong
4out of 5
Recommended
for Everyone
by A verified traveller

Clean

Posted 08-Dec-2016
Preffered to stay in the hotel cleanliness is maintained.
Comment from Hotel Management
06-Jan-2017 by The Excelsior, Hong Kong, Hotel Management
Dear Guest, Thank you for staying at The Excelsior, Hong Kong. Our team is committed to completely delight and satisfy our guests. We hope to make your stay even more enjoyable on your next visit. Looking forward to serving you again. Warm regards, The Excelsior, Hong Kong
3out of 5
Recommended
for Everyone
by A verified traveller from 上海

街のどまんなか

Posted 27-Nov-2016
Pros: 立地。交通の便がよく、またハーバービューも良かった
Cons: エレベーター。
香港島のショッピング街のど真ん中にあり、各主要モールは徒歩圏内で、 地下鉄やバス停も直ぐ側にあるため、交通アクセスは非常に良く大変便利でした。 またビクトリア湾に隣接しており、部屋からの眺めも非常に良く、夜景は絶景でした。
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2016
Very happy with the hotel and in a fantastic location. Would definitely stay again next time I'm in town.
Comment from Hotel Management
01-Dec-2016 by The Excelsior, Hong Kong , Hotel Management
Dear Guests, Thank you so much for staying at The Excelsior, Hong Kong! We are delighted to read that you will stay with us again on your next visit. We look forward to serving you again in the near future. Warm regards, The Excelsior, Hong Kong
4out of 5
Recommended
for Everyone
by A verified traveller from Boston, USA

Great location

Posted 17-Nov-2016
Location is fantastic for easy access to shopping and subway stop. Central is 3 stops away on the subway. Hotel is clean and service is good. We stayed in an executive level room but even so, it was small by American standards though for Hong Kong, it's probably not so bad. Having access to the executive lounge was great especially when the room is small. Our room was on a high floor. It was not advertised as having a view but even so it provided a beautiful partial view of the harbor and city. The buffet breakfast offers a wide variety of foods and is very good.
Comment from Hotel Management
01-Dec-2016 by The Excelsior, Hong Kong , Hotel Management
Dear C, We are delighted to read that you enjoyed your stay and the breakfast! Did you get a chance to enjoy a complimentary drink on the Executive Lounge during Happy Hour? We look forward to welcoming you soon. Warm regards, The Excelsior, Hong Kong
4out of 5
Recommended
for Everyone
by A verified traveller from 東京

買物・食事には便利なホテル

Posted 06-Nov-2016
Pros: トリプル使用で、きちんとしたベッド3つあったこと
Cons: 出入り口をもっとホテルらしくして欲しい
Location: 便利な場所にあり良い
ホテルは古くバスルームも狭いが、必要なものはコンパクトに全て整っている。シーツ等は清潔。トリプル使用でもちゃんとベッドが3つあり、快適でした。