Front of property – evening/night

Reviews of Culloden Estate & Spa

5 out of 5
Culloden Estate & Spa
Bangor Road, Cultra, Holywood, Northern Ireland

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 235 reviews" "
Rating 8 - Good. 44 out of 235 reviews" "
Rating 6 - Okay. 27 out of 235 reviews" "
Rating 4 - Poor. 13 out of 235 reviews" "
Rating 2 - Terrible. 3 out of 235 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Claire on 9 Jan 2024
Thank you for your rating

10/10 Excellent

James, Woodfalls

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay at the Culloden estate and spa. Disappointing the gym was closed during my visit, but the friendliness of the staff, the great food and quiet location certainly make up for it! Thank you for a great stay!
Stayed 3 nights in Dec 2023
Response from Claire on 19 Dec 2023
Thank you for your comments and we are sorry that you were unable to use the gym when you were here. Have a great Christmas.

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and grounds were very peaceful.
Stayed 1 night in Dec 2023
Response from Claire on 19 Dec 2023
Thank you for your lovely comments and have a great Christmas !

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and well presented. The pool was closed which was disappointing, for the cost I would have hoped that I could have been forewarned.
Stayed 1 night in Oct 2023
Response from Claire on 31 Oct 2023
Thank you for your comments after your stay with us and we are delighted you had a good experience whilst you were here. We are sorry you were unable to use the pool.

10/10 Excellent

Charles, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
The nicest overall hotel I’ve stayed in, over my 66 years. First class in almost every respect, except that when checking in the luggage and room introduction service was well below average. But they may have been overtaxed with a Rolls Royce on site event in progress at the time?
Stayed 1 night in Oct 2023
Response from Claire on 31 Oct 2023
Thank you for your comments and we are delighted that you had a lovely experience whilst you were here. Please be assured that I have forwarded your feedback onto our Concierge team to address.

10/10 Excellent

Caoimhin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went here for our anniversary and will definitely be back.
Response from Claire on 3 Oct 2023
Thank you for your comments and we are delighted you had a great experience whilst you were here celebrating your anniversary.

10/10 Excellent

Declan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Claire on 3 Oct 2023
Thank you for our rating

4/10 Poor

Blake

Liked: Cleanliness
Disliked: Staff & service
Not good value. Premium paid for location in countryside which is within 100 metres of highway. Dining facilities were not set up for remote location. No formal dining facility on Sundays and other weekend evenings already fully booked with neighbourhood reservations. Service staff were not focused and many not properly trained.
Stayed 3 nights in Sep 2023
Response from Claire on 31 Oct 2023
Thank you for your comments which I have passed onto the relevant departments so they can be addressed with their staff team and action taken.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Claire on 3 Oct 2023
Thank you for our rating

4/10 Poor

David

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very nice staff, but tired and overpriced, especially the additional £50 we were made to pay for breakfast on top of the room rate.
Response from Claire on 14 Aug 2023
Thank you for your review and I am sorry you had some issues whilst you were at the hotel.

6/10 Okay

Sharon

Stayed 1 night in May 2023
Response from Claire on 23 May 2023
Thank you for your rating.

10/10 Excellent

Claire

Stayed 1 night in Feb 2023
Response from Claire on 14 Feb 2023
Thank you for your rating

8/10 Good

Victoria

Stayed 3 nights in Jan 2023
Response from Claire on 14 Feb 2023
Thank you for your rating

10/10 Excellent

GRAHAM

Stayed 1 night in Dec 2022

10/10 Excellent

Sabina

Stayed 1 night in Dec 2022
Response from Claire on 6 Dec 2022
Thank you for your comments

10/10 Excellent

Bernard

Stayed 2 nights in Nov 2022
Response from Claire on 6 Dec 2022
Thank you for your comments

10/10 Excellent

Stephen

Stayed 1 night in Oct 2022
Response from Claire on 24 Oct 2022
Thank you for your rating and we are delighted you had a great stay

4/10 Poor

James

Travelled with family
Liked: Room comfort
Disliked: Staff & service
To much money for not great service
The food was not good and the service was very slow and impersonal the big bed was two beds pushed together not comfortable to much money for not great service i am sorry would not recommend anyone to stay.
Stayed 2 nights in Jul 2022
Response from Claire on 18 Jul 2022
Dear Guest, I'm sorry you did not have a good experience whilst you were here, please be assured I have passed your comments onto the relevant staff members to address with their teams.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Fabulous room, attentive staff, delicious food.
Stayed 2 nights in Jul 2022
Response from Claire on 18 Jul 2022
thank you for your lovely comments

10/10 Excellent

Marsha

Stayed 2 nights in Jul 2022
Response from Claire on 18 Jul 2022
Thank you for our 10/10 rating.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Claire on 9 Jun 2022
Thank you for your response

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Kristine

Stayed 1 night in May 2022
Response from Claire on 11 May 2022
Thank you for your rating

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Claire on 4 Apr 2022
Thank for your review and I am so glad you had a lovely stay

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly helpful and courteous staff.
Stayed 1 night in Feb 2022
Response from Claire on 28 Feb 2022
Thank you for your lovely comments.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but would have preferred a forward garden view not a rear o E as the Hotel was not full . Noise from the a/c from the Spa was irritating.
Stayed 3 nights in Jan 2022
Response from Claire on 8 Feb 2022
We are sorry you were unhappy with your room, but if you had contacted reception at the time, I'm sure you could have been moved to another room.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay the staff were very helpful and friendly. The hotel is spotless and the grounds are amazing. The culture Inn is lovely for dinner and again the service excellent
Stayed 1 night in Jan 2022
Response from Claire on 18 Jan 2022
Thank you for your response and we are delighted you had a lovely experience whilst you were here.

10/10 Excellent

ASHLEIGH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Claire on 18 Jan 2022
Thank you for your response.

2/10 Terrible

Lucy

Disliked: Staff & service, room comfort
Very disappointing experience
Staff member working in spa was clearly really agitated. Seemed understaffed in there as she said she was just on by herself and there was no coffee available. She did come back over in the end and asked what coffees I would like which I appreciated but there was no sugar etc, she seemed quite stressed. Two coffees were £6 too, you think you would get sugar etc with this for that price! When I asked for a drinks menu she said she needed to sort other people out and i never got a menu. Room was just okay, air con was so loud to sleep to and I asked for a room with nice view and didn’t get that. No complimentary toothpaste. Staff on the bar were all quite young and didn’t come down to ask us if we wanted drinks etc they just stayed talking around the bar. (Only table service so we were just sat waiting and they weren’t even busy). There was no music etc prices were so dear and the cocktails/ Guinness were not even nice! Really small menu of cocktails and when I asked for one they said they had to check they had the ingredients? Also asked for nuts/ crisps for snacks and they said they only did chilli popcorn which came in a wine glass? Not a great choice was offered at all. Was sadly disappointed with the whole stay, not one to complain but paid a lot of money for this stay and it wasn’t worth it!
Stayed 1 night in Dec 2021
Response from Claire on 7 Dec 2021
Dear Guest, thank you for your review after your stay with us. Please be advised that we take all feedback very seriously and I have passed your comments onto the relevant staff members to address in terms of quality of service, maintenance in the room you were in and what snacks are offered in the bar, kind regards

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff very friendly. But shower did not work properly – red-hot was the only setting. So we were unable to shower! We complained – nothing was done. Also ran out of toilet roll – surely they should check that each day. Otherwise a great hotel.
Stayed 2 nights in Sep 2021
Response from Claire on 8 Feb 2022
Apologies that you had some issues in regards to your stay. I have flagged these to our maintenance and huousekeeping manager to ensure this does not happen to future guests.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Claire on 8 Feb 2022
Thank you for your rating

8/10 Good

Richard

Liked: Cleanliness
Stayed 3 nights in Sep 2021
Response from Claire on 8 Feb 2022
thank you for your rating

10/10 Excellent

Balram

Stayed 1 night in Aug 2021
Response from Claire on 8 Feb 2022
Thank you for your rating

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Claire on 8 Feb 2022
Thank you for your rating

6/10 Okay

Shea

Stayed 1 night in Aug 2021
Response from Claire on 8 Feb 2022
Thank you for your rating

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Claire on 8 Feb 2022
Thank you for your rating

6/10 Okay

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Since opening up after lockdown the staff are mostly new starts with little experience. I’m sure they will get better in time.
Stayed 1 night in Jun 2021
Response from Claire on 8 Feb 2022
Thank you for your comments which we have taken on board and addressed with some additional training.

4/10 Poor

Wayne

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2021
Response from Claire on 8 Feb 2022
Thank you for your rating

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Check in was quick and very pleased with an upgrade of room. Breakfast service on the first morning was a bit slow and our order was mixed up on the plates. Lack of quiet seating areas to read as most of the seating in the public rooms were reserved for afternoon tea customers or private parties from first thing in the morning. Requested 2 small bottles of water to be left at the door of the room on the second day but this never materialised. Ate at the Cultra Inn which was very good.l
Stayed 2 nights in Sep 2020
Response from Claire on 28 Sept 2020
Dear Guest Thank you for your review after your stay with us. I have passed on your concerns in relation to your breakfast order as well as lack of room service to the relevant departments to address with their staff, kind regards

10/10 Excellent

Jenny, Northern Ireland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being treated like a queen 😁. A fabulous place to go and relax
Stayed 1 night in Aug 2020
Response from Claire on 28 Sept 2020
Many thanks for your review after your stay with us. We are delighted that you had a great time and hope to see you again in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff friendly and polite. Hotel very clean.
Stayed 1 night in Mar 2020
Response from C Lister on 16 Mar 2020
Thank you for your review.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from C Lister on 16 Mar 2020
Thank you for our rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from C Lister on 16 Mar 2020
Thank you for our rating.

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from C Lister on 16 Mar 2020
Thank you for our rating.

4/10 Poor

Ed

Disliked: Staff & service, room comfort
Underwhelming, Overpriced, Average Service
We booked a suite for a special occasion and because of the price we expected better than average service. Unfortunately we didn't get it. We didn't have a terrible stay, but I couldn't recommend this hotel as anything more than average. Things that weren't good: - We reserved a table at the bar for early evening drinks. Another party sat at our table and rather than ask them to move we were offered an inferior table. - We were brought two rounds of drinks within 10 mins of each other despite ordering 1 round. We felt obliged to take the second round even though it wasn't what we wanted. - There was no hot water in our room on the morning of our departure. We were offered the use of another room on a different floor but I don't think this is acceptable. - The breakfast was the worst we have experienced in any hotel stay in a long, long time. Very limited choice of fruit. Continental breakfast non existent. Fried food was overcooked, dry and unappetising. - No newspaper offered and a selection of 2 available in the morning at reception. This isn't a major issue at all but I am merely stating this last point to highlight that overall the stay was at best average. I don't think that's what this hotel aspires to but sadly if you're after luxury or something a bit better than ordinary then don't spend the extra money going here because it's just not worth it.
Stayed 1 night in Feb 2020
Response from C Lister on 14 Feb 2020
Dear Guest Thank you for your review after your stay with ourselves and I am sorry that you had some issues whilst you were here. I have passed on your comments in regards to the drinks order you placed being served twice to your table to our Bar & Restaurant Manager to address with his staff. We also apologise for the lack of hot water. This has now been resolved but as a gesture of goodwill, on your next stay, we will upgrade you plus ensure you have a welcome slate in your room on arrival. I also apologise that you did not enjoy your breakfast and I have also passed on your comments to our Operations Manager to pass onto the kitchen to ensure this does not happen to a future guest. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an overnight stay at the culloden estate and spa with my sister.. We both couldn't have faulted our stay in anyway.. Staff were very pleasant and welcoming.. Facilities were next to none.. Room was lovely with stunning views..
Stayed 1 night in Feb 2020
Response from C Lister on 11 Feb 2020
Thank you for your review after your stay with ourselves. We are delighted you had a lovely experience and we hope to see you back here again very soon, kind regards

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from C lister on 31 Jan 2020
Thank you for your 4 star rating, kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5* hotel indeed !! Everything was amazing from the service to the environment. Simply Amazing !! We would go back thousand times if possible .
Stayed 2 nights in Jan 2020
Response from C Lister on 27 Jan 2020
Dear Guest Thank you for your lovely comments after your stay with us. We hope to see you in the near future, kind regards

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in a fabulous setting. Can’t fault it on any level.
Stayed 1 night in Jan 2020
Response from C Lister on 31 Jan 2020
Dear Guest, many thanks for your lovely comments.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Claire Lister on 22 Jan 2020
Many thanks for your rating.