Staff member working in spa was clearly really agitated. Seemed understaffed in there as she said she was just on by herself and there was no coffee available. She did come back over in the end and asked what coffees I would like which I appreciated but there was no sugar etc, she seemed quite stressed. Two coffees were £6 too, you think you would get sugar etc with this for that price! When I asked for a drinks menu she said she needed to sort other people out and i never got a menu. Room was just okay, air con was so loud to sleep to and I asked for a room with nice view and didn’t get that. No complimentary toothpaste. Staff on the bar were all quite young and didn’t come down to ask us if we wanted drinks etc they just stayed talking around the bar. (Only table service so we were just sat waiting and they weren’t even busy). There was no music etc prices were so dear and the cocktails/ Guinness were not even nice! Really small menu of cocktails and when I asked for one they said they had to check they had the ingredients? Also asked for nuts/ crisps for snacks and they said they only did chilli popcorn which came in a wine glass? Not a great choice was offered at all. Was sadly disappointed with the whole stay, not one to complain but paid a lot of money for this stay and it wasn’t worth it!