Room
Check availability

Reviews of Hilton House

2.5 out of 5
Hilton House
New Road, Windermere, England

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 174 reviews" "
Rating 8 - Good. 64 out of 174 reviews" "
Rating 6 - Okay. 21 out of 174 reviews" "
Rating 4 - Poor. 11 out of 174 reviews" "
Rating 2 - Terrible. 4 out of 174 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time here..nice stay
Stayed 2 nights in Oct 2022

6/10 Okay

Laura

Stayed 3 nights in Jun 2022

8/10 Good

Lioness Kush

Stayed 3 nights in Jun 2022

8/10 Good

Brigitte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice looking and comfortable room! The shelf over the bathroom sink needed fixing.
Stayed 6 nights in Oct 2021

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Oct 2021

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay gorgeous room very clean
Stayed 3 nights in Sep 2021

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martin was a wonderful host, he was friendly and conscientious about our stay. The room we stayed in was spacious, clean and of a beautiful finish. The only issue is a lack of lighting outside when trying to walk down some steps, but this was easily resolved with our mobile phone torch app. The location of the hotel is great, it is a short distance to the town of Windermere and the train station and an easy 10 minute stroll to Bowness on Windermere where there are plenty of places to eat. All in all we would stay here again and will be sharing our feedback with family and friends.
Stayed 5 nights in Oct 2020

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

Eleanor, Newcastle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, clean room and friendly host. Location great with being situated between Windermere and Bowness. Will be staying again.
Stayed 3 nights in Sep 2020

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Our stay was generally ok but I wouldn’t really recommend this place - it really needs some investment & TLC The room was generally clean but not dusted thoroughly. The plastic flowers in particular were caked in dust. Bed was springy and very noisy. WiFi doesn’t work Bathroom door kept sticking and was difficult to open from the inside. There was a leak coming from the back of the sink that was visible from the bedroom. It had stained the wall and carpet. The towels smelled really musty. I asked the manager for new towels, to which he replied “depends why”... when I explained they were musty he gave me another set but nonchalantly told me these would smell too. Maybe they need to get a new washing machine/dryer if that’s the case? The managers attitude in general was pretty poor, as we were checking in another guest asked him to turn the heating on. Once she’d gone he then made a snarky comment to me about her.
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020

10/10 Excellent

William culshaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent place to stay
Excellent stay room amazing Martin the host was a top guy
Stayed 3 nights in Aug 2020

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Comfortable bed. Curtain lettung the light through. Light in shower broken after 1 day. Friendly host. Great location
Stayed 3 nights in Jul 2020

6/10 Okay

Anna

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room. We had the downstairs room with patio access which was really handy to go to the car and not use the main guesthouse entrance. Room was very nice had everything you need and very clean.
Stayed 3 nights in Sep 2019

2/10 Terrible

phillip

Disliked: Staff & service, property conditions & facilities, room comfort
no chance of winning 4IN A BED
ROOM SO SMALL UNABLE TO OPEN DOOR MORE THAN 1/3D SAMETOWELS 4 DAYS BINS NOT EMPTIED LIGHTOVER MIRROR U/S 2 SOCKETS U/S BED NOT MADE ONTUES IBEDSIDE LIGHT U/S PROBABLY THE WORST IVE STAYED AT BUT COULD NOT FIND ALTERNATIVE
Stayed 4 nights in Sep 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeland Break
excellent location not too far from the town, but enough so that you can have a quiet night, plenty of places to eat and drink, within easy walking distance. If you want to get out and about a bit, well located to do sight seeing. Lovely 4 poster bed plenty of room space.e owner Martin a lovely man.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essential to avoid.
Tepid shower, when asked for temp to be turned up, host said ‘I control the thermostat and this is how I like it.’ After 3 days of tepid showers, we wanted our towels to be changed so left them in the shower which we believe is a universal code for please change our towels. On return to the hotel after a day out, he had picked up the dirty towels and hung them to dry. We then proceeded to ask him for clean towels to which I pulled a face and questioned why we want clean towels. Reluctantly, he handed clean towels over. Room itself was big and looked great on the surface however on closer inspection it was clear the room had only underwent a superficial clean. Lots of dust, dead fly and bee on window ledge and an empty crisp packet under the bed. Lovely. As for the host himself, we found him to be a sarcastic, rude and quite frankly an arse of a man. He made us feel like an inconvenience by expecting certain standards ie, hot water, fresh towels and clean room after we had paid for the so called ‘superior suite.’ Our recommendation would be to avoid this hotel, more importantly avoid the man, and enjoy your stay in the wonderful lakes somewhere else.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Some plug doesn't work but the room is nicely decorated
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel. Lovely room
Enjoyed our stay in Room 8 - comfy bed, spacious room which is situated to the back of the hotel away from the road so very quiet. The room had a luxurious feel and had it's own entrance onto a terrace at the back. Modern shower room with a good shower (hot and cold seemed to be the wrong way around but once we realised it was a great shower). Would stay here again. Hotel's location is good, walking distance to Windermere and about a mile (we always walked) from Bowness on Windermere from where the cruise boats depart - the liveliest town on Windermere.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Lovely, but No Breakfast! Beware the shower!
Room was lovely, clean and a comfy bed. Location was excellent for walking to both Windermere and Bowness, about 10 min walk. However there was no breakfast which was disappointing and the shower was so extremely hot that you could hardly use it, there didn't seem to be a cold water feed to it so the temperature could not be controlled. Overall though it didn't ruin the weekend but I would stay for any longer than that!
Stayed 2 nights in Jun 2019

8/10 Good

Suzette

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2019

6/10 Okay

SharonKH, Brisbane, Australia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We booked our stay here on the fly, traveling from Renwick to Windemere and wished we'd had more time so we could have stayed somewhere better. This venue is very literally a small bedroom with an ensuite ONLY. Ultimately we opted to stay here because out of the two options we'd narrowed it down to, this property was advertised on Wotif, to included breakfast. So for the money, it seemed reasonabl given it was mid-term school holidays. HOWEVER upon arrival the Manager, Martin, assured us breakfast hasn't been included nor served at this premises for over two years!? :{ In lieu of the provision of breakfast (which we believed we'd paid for) we expected an in room bar fridge, toaster and maybe microwave to accompany the 'tea and coffee making facilities' (aka a kettle, teabags and instant coffee) so we could provide/make our own breakfasts before venturing out for the days HOWEVER there were NONE? The showers did have bad reviews previously posted and these reviews were spot on. Room 5's shower has amazing pressure when the water is set to SCALDING. When the temp is humanly tolerable, the pressure is pathetic. This was a very disappointing stay for us. We'd only recommend staying, if your fully aware of the premises limitations and it fits with your needs. It's ideally suited to a couple who need somewhere to 'roll-on-into' for a night to rest their heads.
Stayed 2 nights in May 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, clean and well equipped room with everything we needed, convenient for both Windermere and Bowness, highly recommend.
Stayed 2 nights in May 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. The comfiest beds ever! Really happy with our stay. Showers not too good but managed ok for our 2 night stay. Would definitely stay again.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Room comfort
We were quite disappointed to find that there was no breakfast offered. We had booked under the impression of it being a Bed & Breakfast! Overall our stay was OK. The owner seemed a nice guy, although summoning him using the doorbell was a hit-and-miss affair. When we arrived, it took a while for him to appear. We had a problem with the shower in our room, it ran very hot! So, the morning after we arrived, we rang the bell and waited, but he never appeared. In the end I called the hotel's phone number later in the day and left a voicemail message. We were moved to a different room though, which we appreciated. However, both bathrooms had smelly towels, which was pretty off-putting.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel staff friendly and helpful room clean and tidy
Stayed 2 nights in Oct 2018

8/10 Good

Gulsen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Room close to shops
The house is walking distance to both Windermere high street (shops/restaurants) and Bowness-on-Windermere street of shops.
Stayed 2 nights in Oct 2018

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
The hotel was fine (thought the room was rather small for two); the proprietor was friendly and helpful.
Stayed 3 nights in Sep 2018

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was a very nice hotel to stay in, rooms clean , tidy, close to town
Stayed 3 nights in Jul 2018

8/10 Good

Muhammad, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Time
Good location Clean Room Good service Happy with it.
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shops & restaurants
Very comfortable stay with tea & coffee facilities etc ,
Stayed 2 nights in Jul 2018

4/10 Poor

angela, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic hotel
The room was way smaller than it appears in the photo. Quite dusty: there were dust on the cloth railing , on the bed frames and toilet raidiator railings. The shower was the worst. The hose was leaking so shower had hardly any force. There was no tissue box supplied. For a hotel that does not supply breakfast, there must be a small fridge in the room- no there was no fridge in the room.
Stayed 3 nights in Jul 2018

8/10 Good

David, Yorkshire

Liked: Cleanliness, staff & service, room comfort
Good base for exploring The Lakes
Be aware that this hotel is room only ( no breakfast ). I only realised this after checking the booking confirmation. We parked the car on arrival and used the bus for our transport, you can buy day tickets to use in the central Lakes for the cost of you paying for car parks. Hotel is close to Windermere but a good stroll down to Bowness ( no problem with the bus ticket as there is a stop near the Hotel). The Hotel rooms were comfortable and the bed was one of the best we have slept in away from home.
Stayed 3 nights in Jun 2018

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back for sure
We stayed three nights in this hotel, the place was lovely, clean and quiet. The owner Martin was helpful and friendly. We stayed in room 1 and it was a beautiful old style room with 4poster bed. Hotel is in great location, you can leave your car and go to town centre or lake. Would choose this hotel again and again without any doubt!
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton House Stay
Stayed 3 nights in Jun 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely place and in a fantastic location with free parking
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Too expensive considering no breakfast. Quite a few spiders dead and alive in room. Owner not that friendly or informative. Musty smelly towels in bathroom. We definitely wouldn’t stay here again. We love visiting the lakes but as this was a last minute decision this was all we could find. The only good thing is it’s central for visiting the beautiful Lake District.
Stayed 2 nights in May 2018

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a weekend away
The hotel was lovely. The owner was very attentive and helpful. We will return without question.
Stayed 3 nights in Nov 2017

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

10/10 Excellent

Lynda, Hertfordshire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, close to all amenities
Good location, lovely hotel. Clean comfortable room. Staff all polite and helpful. Great base to stay whilst seeing the sites. well worth a stay. would definitely stay a this hotel again.
Stayed 3 nights in Oct 2017

10/10 Excellent

John, W Mids

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant property and friendly owner/staff
Very pleasant stay. Very friendly owner we spoke each morning after breakfast (which was cooked to perfection) plenty of hot water to shower short walk into Windermere (uphill) & bowness (down)
Stayed 3 nights in Sep 2017

10/10 Excellent

Malc, North Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel central to Windermere and bowness
Enjoyed time in Lakes, never fails to impress. Hotel comfortable and cosy, good breakfast and very friendly staff. Evening meal each night at Brooklands round corner from hotel - fabulous food. A good break away.
Stayed 4 nights in Sep 2017

10/10 Excellent

Ian & Karen, Stockport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely guest house everything near by
Lovely welcoming by staff ! Room and service excellent ! Choice of breakfast menu great, to suit everybody ! Clean ! Stylish ! Where the Hilton was situated gave us easy access to all amenities , shops , bats , restaurants , boats etc ! All within walking distance ! So no driving !
Stayed 3 nights in Aug 2017

10/10 Excellent

Maddy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although small and cosy, the rooms were extremely comfortable. The staff were very friendly and the breakfast was excellent. No complaints!
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel was lovely. We couldn't fault it at all. The room was clean. The staff was friendly. The hotel was a great location to lake Windermere and surrounding area. We would definitely return and recommend.
Stayed 3 nights in Aug 2017