Impossible to reach the property by phone
Posted 14 Nov 2017 on Hotels
My booking stated I needed to call the property one week prior to arrival, to guarantee our ability to check in. I called the number listed on the email and left a message saying my family wouldn’t arrive until after 11:00pm, and asked for a return call. 3 days later, after no call back, I called again and left another message.
The next day I went on hotels.com and sent a message to the hotel, no response. With 2 days to go, I sent another message, no response. I finally called hotels.com, of course, their call to the same number for the hotel was greeted by an actual person. After two phone calls from hotels.com I finally received an email from the hotel, written in terrible English, providing me with a cell phone number to call. My family called the number at 11:30 pm, no one answered. Their second call received an answer and they were able to get into the condo.
The following day, a person who barely spoke English, showed up at their door wanting the $300 security deposit, in cash. Needless to say, my husband was not thrilled with giving some stranger $300!
My family liked the room, although they told me, “eveything was white”...
The fact that my calls & emails weren’t returned was infuriating. When I googled the phone number, most of the hits looked sketchy at best, and several returned unable to locate messages. Not sure who’s running the show for this place but they are in no way professional.