Ratings based on 311 Verified Reviews

3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

They let me pay for early check in US Dollar 29+

Posted 21-Jul-2017
The place is safe and nice, very good restaurant nest to it , everyday going there to dinner
Comment from Hotel Management
21-Jul-2017 by General Manager , Hotel Management
Tarek, thank you for your candid feedback. We are happy you were pleased with our proximity to various attractions and had a comfortable time with us. However, we are sorry for any inconvenience caused while you were here. We hope to have another chance so we can impress you on your future visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Lansing,Mi

Loved the king suite real spaciousness

Posted 04-Jul-2017
First time booking with Expedia and now I won't stop the room was great, tried to check in early but didn't happen but when I went into the room the room was perfect
Comment from Hotel Management
07-Jul-2017 by General Manager, Hotel Management
David, thank you for your wonderful review of Extended Stay America - Toledo - Holland. It’s our pleasure knowing you had an excellent stay and that you loved your spacious suite. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from M. from Florida.

Close to shopping.

Posted 03-Jul-2017
Staff is the best. I lost my keys down the elevator shaft. The Staff was outstanding in retrieving them.
Comment from Hotel Management
04-Jul-2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America - Toledo - Holland. We are delighted to know you were comfortable here and that you were impressed with the attentive service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
2 out of 5
by Ellen

Posted 11-Apr-2017 on Hotels
Comment from Hotel Management
13-Apr-2017 by Manager, Hotel Management
Ellen, please accept our apologies for your unpleasant experience. We appreciate your feedback as it helps us to improve going forward. We hope we will have another occasion to welcome you back, so we can exceed your expectations. Sincerely, General Manager
4 out of 5
by Corey

Posted 10-Apr-2017 on Hotels
Comment from Hotel Management
12-Apr-2017 by Manager, Hotel Management
Corey, thanks for the four-star rating. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Toledo – Holland. Sincerely, General Manager
3 out of 5
by James

Posted 10-Apr-2017 on Hotels
They need to offer rollaway beds but otherwise this place is a decent value
Comment from Hotel Management
11-Apr-2017 by Manager, Hotel Management
James, thank you for taking the time to evaluate your stay. It’s our pleasure knowing you had an overall nice stay and found us to a good value. We appreciate your suggestion and hope to welcome you back soon. Sincerely, General Manager
5 out of 5
by Ann

Posted 09-Apr-2017 on Hotels
Comment from Hotel Management
11-Apr-2017 by Manager, Hotel Management
Ann, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - Toledo - Holland and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
5 out of 5
by Johnathan

Overall great hotel!

Posted 07-Apr-2017 on Hotels
Extremely clean hotel compared to Hawthorn Suites. Definitely would recommend this hotel.
Comment from Hotel Management
08-Apr-2017 by Manager, Hotel Management
Johnathan, thank you for staying at Extended Stay America - Toledo - Holland and providing your feedback. It's great to read you enjoyed our spotless property and had a wonderful time with us. Thanks for recommending us, and we look forward to looking you back soon. Sincerely, General Manager
5 out of 5
by A verified traveller

Posted 03-Apr-2017 on Hotels
Comment from Hotel Management
05-Apr-2017 by Manager, Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Toledo - Holland and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, General Manager
4 out of 5
by Michael

Posted 03-Apr-2017 on Hotels
Comment from Hotel Management
05-Apr-2017 by Manager, Hotel Management
Michael, thank you for your stay at Extended Stay America - Toledo - Holland and for your four-star rating. We are happy your overall experience with us was a pleasant one. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, General Manager