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Reviews of Econo Lodge I-40 exit 286 Holbrook

2 out of 5
Econo Lodge I-40 exit 286 Holbrook
2211 Navajo Blvd., Holbrook, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 383 out of 1001 reviews" "
Rating 8 - Good. 387 out of 1001 reviews" "
Rating 6 - Okay. 157 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Celeste

Travelled with partner
Liked: Cleanliness
Room was clean. Bathroom was dated. Office person very quiet. Not a bad spot just average. Ice maker and laundry out of service
Stayed 1 night in Apr 2024

8/10 Good

Erwan

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Apr 2024

6/10 Okay

Tina, San Tan Valley

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
People were nice who worked here
Stayed 1 night in Apr 2024
Response from Mari on 22 Apr 2024
Thank you for your feedback. We're glad you found our staff friendly. We appreciate your kind words and hope to see you again soon.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mari on 22 Apr 2024
Thanks for your feedback.

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities
I was pulling a trailer so I appreciated the spacious parking lot.
Stayed 1 night in Apr 2024
Response from Mari on 16 Apr 2024
Thank you for your feedback. We're pleased our spacious parking lot was convenient for your trailer. We appreciate your comments and hope to see you again soon.

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun location on Historic 66. Friendly clerk.
Stayed 1 night in Apr 2024
Response from Mari on 12 Apr 2024
Thank you for your feedback. We're delighted to hear that you enjoyed our fun location on Historic Route 66 and that our clerk provided friendly service. We hope you had a memorable stay, and we look forward to welcoming you back for another visit.

8/10 Good

Ming, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mari on 15 Apr 2024
Thank you for your rating 4/5.

6/10 Okay

Wayne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
It's a dated facility with little to recommend it beyond being low-priced. It isn't particularly dirty or poorly-equipped. It's just old. There is certainly better right nearby, and probably a lot worse.
Stayed 1 night in Apr 2024
Response from Mari on 10 Apr 2024
Thank you for your feedback. We understand your observations about our facility. We continuously work to improve our amenities and overall guest experience. We hope to better meet your expectations in the future.

8/10 Good

Jeremiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and the staff was super helpful. The beds weren't the best but it's a bed. Same with the pillows.
Stayed 1 night in Mar 2024
Response from Mari on 31 Mar 2024
Thank you for your feedback. We're glad you found our property well-maintained and our staff helpful. We apologize for any discomfort with the beds and pillows. Your input is valuable, and we'll work to improve. We hope to welcome you back for a better stay.

6/10 Okay

Marc, Albuquerque

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Just ok. Cleanliness is just ok. Property has been updated and looks modern. Statf and greeting were just ok. This place will get the job done, but nothing more.
Stayed 1 night in Mar 2024
Response from Mari on 31 Mar 2024
Thank you for your feedback. We're glad you found our property modern. We apologize if cleanliness and service were not up to par. We appreciate your input and will work to improve. Please let us know how we can better serve you in the future.

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast for the kids.
Stayed 1 night in Mar 2024
Response from Mari on 31 Mar 2024
Thank you for your feedback. We're delighted to hear that your kids enjoyed the breakfast. We strive to provide a variety of options to cater to all our guests' needs. We appreciate your positive review and hope to welcome you back again soon.

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk staff were extremely kind and helpful!!!!!
Stayed 1 night in Mar 2024
Response from Mari on 28 Mar 2024
Thank you for your kind words about our front desk staff! We're glad they could assist you during your stay. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Julie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hosts were kind & friendly. Breakfast offered many options that satisfied our whole family. There were various restaurants nearby to choose from & the area was safe. So glad we found this last minute spot on our way to Petrified Forest.
Stayed 1 night in Mar 2024
Response from Mari on 22 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, from the kind and friendly hosts to the satisfying breakfast options. We're also glad to know that you found the nearby restaurants convenient and the area safe. We appreciate your kind words and hope to welcome you back if your travels bring you our way again.

6/10 Okay

Esperanza

Ok place
Stayed 1 night in Feb 2024
Response from Mari on 12 Mar 2024
Thanks for your feedback.

6/10 Okay

Theresa

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
No towels for showers left in room. Otherwise okay for a nights sleep.
Stayed 1 night in Feb 2024
Response from Lionel on 23 Feb 2024
Dear Theresa,We, the staff would like to thank you for choosing Econo Lodge as your choice of stay. We also thank you for your feedback. My sincere apologies for the inconvenience you had encountered. Calling the front desk, the clerk would have taken care of the issue immediately. We hope you will visit Holbrook and stay with us again. We hope you reached your destination safely. Best Regards.

6/10 Okay

Eva

Travelled with family
Liked: Amenities
Very small bathroom , clean, outdated,very nice breakfast, strong good coffee. Away from 1-40 , didn't hear people next door. Good value for 1 night.
Stayed 1 night in Feb 2024
Response from Mari on 5 Feb 2024
Thank you for your feedback. We're glad you found the room clean, enjoyed the breakfast and strong coffee. We look forward to hosting you for another good-value stay.

10/10 Excellent

Raymond, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Good parking in front of room. Reasonable breakfast.
Stayed 2 nights in Feb 2024
Response from Mari on 5 Feb 2024
Thank you for your positive feedback! We're pleased to hear that you enjoyed a clean and spacious room, convenient parking, and a reasonable breakfast. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Marianne

Stayed 1 night in Dec 2023
Response from Mari on 5 Feb 2024
Thank you for the perfect 5/5 rating! We're thrilled that you had a fantastic experience. We look forward to hosting you again soon.

6/10 Okay

James

Disliked: Cleanliness, property conditions & facilities
It was quiet. I had some stuff in the back of the truck and nothing got stolen so that's always a plus at a hotel. Wasn't the cleanest. Short walk to the bar across the road.
Stayed 1 night in Jan 2024
Response from Mari on 2 Feb 2024
Thank you for your feedback. We're glad you enjoyed a quiet stay and that your belongings were secure. We apologize for any cleanliness concerns and appreciate your input. We hope to welcome you back for an improved experience.

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the friendly staff. The manager, Mary, went out of her way to make you feel welcome taking care of any issues quickly.
Stayed 4 nights in Jan 2024
Response from Front Desk Staff on 27 Jan 2024
We're thrilled to hear that you loved our friendly staff, and we appreciate your special mention of our manager, Mari. It's wonderful to know that she went out of her way to make you feel welcome and promptly addressed any issues. We look forward to welcoming you back for another positive experience.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay, Passing Through
Great for the price. Fairly convenient to the interstate, restaurant options, and gas. Easy in and easy out. Breakfast included was a perk.
Stayed 1 night in Jan 2024
Response from Mari on 23 Jan 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel great for the price, conveniently located, and appreciated the ease of access. It's wonderful to know that our complimentary breakfast added to the overall satisfaction of your stay.We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future.Warm regards,

8/10 Good

Celia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a nice surprise. The room was clean and comfortable BUT there were a few things that need to be taken care of that are worth mentioning, like the leaking faucet in the bathroom, the light switch as you enter was not working either. You have to go inside a dark room and find the switch to one of the lights. The reception area is not so inviting and the staff can be a bit friendlier and more welcoming. Other than that, the one night that we stayed there was comfortable enough.
Stayed 1 night in Jan 2024
Response from Mari on 16 Jan 2024
Dear [Guest's Name],Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about the cleanliness and comfort of the room; however, we apologize for the inconveniences you encountered.We are grateful for your valuable observations regarding the leaking faucet and the malfunctioning light switch. Please be assured that we are addressing these issues promptly to ensure a more seamless experience for our guests in the future.Your comments about the reception area and the staff's friendliness are noted, and we apologize if we fell short of your expectations in these aspects. We will use your feedback to enhance our service and create a more welcoming atmosphere for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Warm regards,

10/10 Excellent

Myung-Hee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mari on 12 Jan 2024
Thank you for you review we appreciate your feedback.

6/10 Okay

Christopher

Stayed 1 night in Jan 2024
Response from Mari on 12 Jan 2024
Thank you for taking to time to give us a review.

6/10 Okay

Sherri

Travelled with partner
Liked: Cleanliness, staff & service
Would have liked a coffee maker in room. Bathroom needs updating, too small. (Can barely turn around trying to close door) Weak internet at hotel end room. Poor lighting in room (small table lamps only) No clock in room Breakfast was good.
Stayed 1 night in Dec 2023
Response from Mari on 9 Jan 2024
Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our breakfast; your satisfaction means a lot to us.We also appreciate your constructive feedback regarding certain aspects that fell short of your expectations. Your feedback is invaluable in helping us identify areas for enhancement. We're grateful for your kind words about our breakfast and hope to have the opportunity to welcome you back for an even better experience.

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office staff was nice. Room is clean and bed is comfortable.
Stayed 1 night in Jan 2024
Response from Mari on 10 Jan 2024
We greatly appreciate your kind words and are thrilled that our team's hospitality and the room's cleanliness met your expectations. Your comfort and satisfaction are our top priorities, and we're grateful for your feedback.We look forward to welcoming you back for another enjoyable stay.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not ready when we checked in at 4:00. We had to wait for almost 45 minutes to get into the room.
Stayed 1 night in Dec 2023
Response from Mari on 10 Jan 2024
We apologize for the delay. We did the best we could to get all our guest in at a timely manner.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mari on 12 Jan 2024
Thank you for your review.

6/10 Okay

Krystal, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mari on 12 Jan 2024
We appreciate your review.

6/10 Okay

Leeanne

Liked: Staff & service
Disliked: Cleanliness, room comfort
Booked based on high reviews but a few things really made my stay unpleasant. There’s such a heavy scent or cleaner uses in the room that by morning I could taste it in my mouth. So strong. Hairy corners in the bathroom have me the heebies. Loud neighbors around us and thin walls. Holbrook overall was a less than pleasant place to be.
Stayed 1 night in Dec 2023
Response from Mari on 16 Jan 2024
We apologize for any discomfort caused by the strong scent of the cleaner in your room. Your feedback is invaluable, and we will review our cleaning processes to ensure a more pleasant environment for our guests.We're also concerned about the cleanliness issues you mentioned, particularly the hairy corners in the bathroom. Please be assured that we are addressing this matter with our housekeeping team to ensure a thorough and meticulous cleaning process.

4/10 Poor

Charles

Stayed 1 night in Dec 2023
Response from Mari on 23 Jan 2024
Thanks for your feedback.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is no coffee in the room. Obviously an older motel but was reasonably priced.
Stayed 1 night in Dec 2023
Response from Mari on 27 Jan 2024
Thank you for choosing to stay with us, and we appreciate your feedback. We're glad to hear that you found our motel reasonably priced. We understand the importance of having coffee in the room, and your comment is duly noted. We'll take this into consideration as we continue to enhance our amenities.

6/10 Okay

Linda

Stayed 1 night in Dec 2023
Response from Mari on 27 Jan 2024
Thank you for your feedback we hope to see you again soon,

10/10 Excellent

Huanxiang, IRVINE

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Mari on 27 Jan 2024
We appreciate your feedback. Thank you and please come visit us again in your future travel plans.

10/10 Excellent

ulises

Stayed 1 night in Dec 2023
Response from Mari on 27 Jan 2024
Thanks for your feedback we hope to see you soon.

10/10 Excellent

Zuhdi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great & clean rooms
Stayed 1 night in Dec 2023
Response from Mari on 2 Feb 2024
Thank you for your positive feedback! We're delighted to hear that you found our rooms great and clean. We look forward to welcoming you back for another enjoyable stay.

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check on Pet Friendly Room Availability
Clean and comfortable one night stay. They offered a free breakfast but I am gluten free and there wasn't much that I could eat except eggs and sausage. No one was attending to the breakfast layout and they were out of sausage. I ended up going somewhere else for breakfast. I was traveling with my dog. When I reserved and paid for the room on Hotels.com there wasn't an option for registering and paying for the pet fee. When I arrived at the Econo Lodge, at first the front desk said that there weren't anymore pet rooms available. I noted that the listing did not mention a limited number of pet rooms or give me the option to register my pet at time of booking. They ended up giving me a room. However, either Hotels.com or Econo Lodge needs to make their number of pet friendly rooms available clear to the guest at the time of booking and allow the guest to register their pet and pay the pet fee at the time of booking.
Stayed 1 night in Dec 2023
Response from Mari on 2 Feb 2024
Thank you for staying with us. We apologize for the inconvenience during breakfast and the pet registration process. Your feedback is valuable, and we'll work on improving these aspects. We hope to welcome you and your pet back for a better experience.

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mari on 2 Feb 2024
Thank you for your feedback. We hope to see you again.

6/10 Okay

Daniel

Stayed 1 night in Dec 2023
Response from Mari on 2 Feb 2024
Thanks for your feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mari on 2 Feb 2024
We appreciate your feedback we hope to see you again.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater functioned well but was a bit loud. Room 119.
Stayed 1 night in Dec 2023
Response from Mari on 2 Feb 2024
Thank you for sharing your feedback. We're glad to hear that the heater in Room 119 functioned well, but we apologize for any inconvenience caused by the noise. Your comments are valuable, and we will look into improving this aspect for a more comfortable stay in the future.

8/10 Good

David

Liked: Staff & service
Disliked: Property conditions & facilities
For the price, it was possibly a little better than expected. The room was somewhat run down, and smelled of stale cigarette smoke (despite being explicitly non-smoking), but the heat worked well, and the shower was nice. There were several places to eat within walking distance as well. Breakfast was perfectly acceptable. Staff were courteous.
Stayed 1 night in Dec 2023
Response from Mari on 2 Feb 2024
Thank you for your feedback. We appreciate your comments on the value, though we apologize for the room condition. We're glad you enjoyed the amenities and found our staff courteous. We look forward to another opportunity to host you.

6/10 Okay

Steven

Rooms in general are fine; breakfast was great. However, upon check in, could not get tv to work, and to be told “ that I just have to be smarter than the tv” But this staff person also could not get tv to operate w/o log in messages, etc. After 3 times going back and forth to ofc, I suggested to just put me in a different room with a tv that works, to which, I was accused of having an attitude. I was put in a different room, and, tv did not work in that one either. Apparently, a cable was not connected properly in back of cabinet, I guess I didn’t realize that was my responsibility to verify all connections were proper.
Stayed 1 night in Dec 2023
Response from Mari on 2 Feb 2024
Thank you for your feedback. We apologize for the inconvenience with the TV during check-in. We'll address the issue to ensure a smoother experience in the future. We appreciate your understanding and hope to welcome you back for an improved stay.

8/10 Good

Kristene

Stayed 1 night in Nov 2023
Response from Mari on 2 Feb 2024
Thank you for the 4/5 rating! We appreciate your feedback and hope to exceed your expectations on your next visit.

4/10 Poor

Kaleb

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very unclean bathroom, hair everywhere. Only one light in the room worked.
Stayed 1 night in Nov 2023

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2023
Response from Mari on 2 Feb 2024
Thank you for the 5/5 rating! We're delighted you had a positive experience. We look forward to welcoming you back for another great stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
For the price and convenience this was an excellent stay. The breakfast was better than I was expecting as well.
Stayed 1 night in Nov 2023

8/10 Good

Judy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

kelly

Stayed 1 night in Nov 2023