Beach bar

Reviews of Sunrise Premium Resort Hoi An

3.5 out of 5
Sunrise Premium Resort Hoi An
Au Co Road, Cua Dai Beach, Hoi An, Quang Nam

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 936 reviews" "
Rating 8 - Good. 283 out of 936 reviews" "
Rating 6 - Okay. 69 out of 936 reviews" "
Rating 4 - Poor. 34 out of 936 reviews" "
Rating 2 - Terrible. 16 out of 936 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay in Hoi An
Nice location with food service despite the Covid limitations
Stayed 3 nights in May 2021

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
Excellent!
Stayed 4 nights in Apr 2021

10/10 Excellent

Jarah, Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect! The staff was excellent. The best place we stayed in Vietnam
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SELF TIP
Beautiful resort. Everything was grea except two things 1) no access to the beach and didn't like they added 17.5% tip to the food bill when there prices are already higher than everyone. No wonder people won't eat there.
Stayed 5 nights in Feb 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 4 nights in Feb 2020

4/10 Poor

bobbie, Denver Colorado

Travelled with family and small children
Disliked: Cleanliness, staff & service
Service wasn’t good. I won’t be back again. Thank you!!!
Stayed 2 nights in Feb 2020

4/10 Poor

MDR, Perth, Australia

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors not clean, dust and grit everywhere. Shower holder half falling off the wall; no balcony in room but a door to no where. Floors slippery so they just put signs up warning people, but don’t mop up the water. My husband fell once and my child fell over four times. Had to ask every day for additional toilet paper as only one roll given for 3 people. Bed duvet was changed but wrong size was out in the bed. A single or double instead of a king sized duvet. When we called to ask for it to be changed we were just handed it, and had to change it over ourselves. Room service breakfast was COLD and hence was disgusting. And to top it off they tried to charge us for mini bar items which we didn’t even use! Would NOT recommend this hotel. It is NOT five star. More like 3.5 stars.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property. I spent most of my time relaxing by the pool, sipping on drinks from the bar. Breakfast was plentiful and dinner was delicious.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Subpar hospitality and patriarchal presumptions
The caliber of hospitality at Sunrise Premium Resort leaves much to be desired. Perhaps given most of the hotel guests are foreigners, the hotel staff felt more at ease in dialing down their professionalism toward our family upon seeing that we were Vietnamese. In response to our request for a more complete setup to consume our snacks and wine, a staffer casually told us that we would have gotten a full 4-person cutlery setup and wine glasses had we booked a higher-tiered room (bear in mind, we booked a 2-bedroom ocean view villa). Another staffer loudly stormed into our room excitedly babbling nonsensical chatter as she delivered extra towels. The room was advertised to have a kitchenette and dining area. There was no such amenity. We called to ask for a wine opener, and a staffer politely delivered it to our door, with a caveat: she would wait there to take it back after we had uncorked our wine, since they were not stocked with enough of them at the supposedly luxury hotel. Perhaps the most offputting part of the experience was at checkout when we reviewed our bill. The name on the bill had been replaced with that of the only man in our party, rather than mine, the name associated with the booking. The presumption that a man would have to be in charge of the bill left a bad taste in our mouth. It doesn’t matter if the cultural differences are in play, the reality is I, a woman, had booked the room. At the end of it all, I felt ripped off and disrespected.
Stayed 2 nights in Jan 2020

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Beach Hotel
We had a great two night stay at this hotel. Loved being able to wake up early to watch the sunrise and the beach was lovely with lots of waves. We didn't do the half or full board, just the room and it was a great way to experience the beach. The hotel is very comfortable and the water was amazing. The pools looked lovely, but we went to swim in the South China Sea. Most people are at the pools, so we sometimes had the beach to ourselves. There is a lifeguard and you can rent equipment, but no drink or food service. Perfect for a day reading on the beach under an umbrella and playing in the waves. I loved the water. We had a lovely room with a sofa on the balcony. We stayed in Hoi Ann for a couple of days beforehand to experience the city and then came to this hotel for the Sea. It's a little too much like a resort anywhere in the world to spend a lot of time at, but a perfect part of a larger three week vacation in Vietnam.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good shuttle bus service. Good location. Good breakfast.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, reasonably priced, gorgeous pool, and free shuttle to Old Town Hoi An
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing and staff were very accommodating. Rooms were clean. Nearby there is a minimart for all your last minute shopping
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the beach. Expect you can't go into the ocean from the resort there is a rock barrier
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to Sunrise after a hectic couple of days in Hanoi. Sunrise was an excellent spot to relax and unwind.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 14 nights in Oct 2019

6/10 Okay

Irene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good location with big clean rooms and comfy beds. The breakfast had many options and there is a bus to the city almost every hour. The staff does not speak English very well resulting in various misunderstandings. The shop inside the hotel selling essential personal things is highly overpriced. The hotel has no access to the beach!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxed and easy access by either shuttle or taxi to Hoi An.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good 4 night stay
Stayed Sept 19 for 4 nights in one of the Signature or Club rooms. Room, really good design and layout, good sea view, cleaned well. Bathroom products could have been a bit more luxurious for a Club Room. Like the reusable water bottles to avoid plastic waste. Club Lounge was very nice for evening cocktails & canapés and during the day for soft drinks. Afternoon tea was also included in another restaurant on site and we both enjoyed this. Breakfast was served in the main restaurant but we were sat in a different area and benefited from a waiter service, really liked this. Think th hotel should update their website with the Club benefits as sports equipment hire was chargeable whereas the website says it’s free. Made good use of the courtesy stubble bus into Hoi an. Swimming pool area was good and there’s an adults only lap pool with this being respected for the most part. The beach is a bit of a let down as it’s to the side of the hotel and not the prettiest, sea is a bit rough. I’d recommend and revisit.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We originally visited two years ago and were impressed with the overall facilities and rooms. Returning this time around, we were disappointed to say the least. The room itself needs maintenance, with the majority of furniture/bathroom facilities looking worn down. The food quality was poor and service subpar. We expected much more from a supposed “five star” hotel.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay-problems with the bar and lap pooi
I enjoyed a very pleasant 4 night stay at this hotel. It was good to find somewhere quiet away from the hustle and bustle of Hoi An! The hotel is nicely appointed. However, there is no real beach in front of the hotel. There were some downsides such as: 1 the lap pool being used by children and by couples taking selfies of themselves (there were six people one day just walking around in the pool taking pics!). 2 The bar: when ordering a gin and tonic they only fill up the glass with tonic and do not give you the remainder of the tonic from the can!!! This is the first time I have come across this sharp practice and given the cost of tonic this is very mean. 3 Room cleaning. Often this only took place after 3 pm which is rather late in my estimation for a 4* hotel.4 Near the lap pool there were quite a few ants and I was badly bitten one day. 5 Given a sea view on the left (not so attractive side of hotel where there was building work) Otherwise a lovely stay!
Stayed 4 nights in Sep 2019

10/10 Excellent

Mel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with wonderful landscaping. Hotel staff was out early preparing the property for the guest. The staff was friendly, smiling and consistently accommodating to the wishes of the guest. Will definitely return next year.
Stayed 5 nights in Sep 2019

6/10 Okay

Hollie

Liked: Room comfort
Disliked: Cleanliness
OK stay but cleanliness disappointing
Nice hotel, but definitely not a 5-star experience. We were disappointed about a few things especially cleanliness. When we arrived we found a long hair in the bed and a food stain on one of the pillows, so it was clear that it hadn't been cleaned since the last stay as you could see the pieces of food still on it. When we went downstairs for lunch (average and quite overpriced), we asked at reception if they could change it. The person on the desk wasn't particularly apologetic. Upon arriving back at our room we saw the pillow had been put back in place on the bed, but the food was still there. We asked again at reception if they could change it and this time we removed the case ourselves. This time reception was apologetic and when we returned it had been replaced. But later I discovered another stain all down the side of the balcony futon. When the room was cleaned each day, sometimes items like flannels and tissues were replaced, sometimes they weren't. The day before we checked out they cleaned the floors with something that smelled so strongly of lemon that it was overpowering for the rest of the stay. Cleanliness aside, the service was good, although the shuttle bus times could be better (first afternoon shuttle leaves at 8pm and returns at 9.30pm, barely enough time for dinner and a look around).
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Oluwasomidotun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay with grass r
Stayed 3 nights in Aug 2019

6/10 Okay

Hogyun

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
호불호가 있겠습니다.
공항에서는 차로 40분 거리입니다. 우리 가족은 라씨에스타 에서 2박을하고 썬라이즈로 넘어간상태였습니다. 뭐랄까 라씨에스타는 아담하지만 상당히 친절하고 가족적인 느낌을 받았고. 본인들이 가진 것들중 최선을 다하는 느낌이었다면, 썬라이즈는 상당히 비지니스 느낌이었습니다. 대형 유명 리조트들처럼 규모와 시설은 따르는 듯하지만 친절도와 디테일이 떨어집니다. 위치는 올드타운에서 15분정도 떨어져 있어 나름 조용하고 한국인이 많지 않아 해외 느낌이 더 납니다. 정문 앞 작은 편의점이 있으니 맥주나 음료 등 저렴하게 구할 수 있고 그 주변 마사지샵들은 전문성이 그다지 없어 비추천합니다. 싼게 싼게아니라 돈 아까웠습니다. 스파이스 가든이라는 메인 식당은 주로 현지식 음식을 쉐프가 조리하는데 당연히 외부 일반 식당들 보다 비싸고 양이 적어 양껏 먹으면 우리 한국에서 외식한 비용나옵니다. 직원들의 영어 실력이 다소 떨어져서 답답할 수 있습니다. 리셉션 직원들도 그렇지만 다른 직원들은 심각합니다. 그냥 함께간 일행과 조용히 있다오고 싶으면 썬라이즈 괜찮지만 이왕가서 친절함도 느끼고 무료셔틀(올드타운. 안방비치)도 이용하고 한다면 라씨에스타 좋습니다. 호텔내 라스파(마사지샵)은 2시간 5만원정도 나름 괜찮았네요. 썬라이즈 호텔에 두 호텔의 리뷰를 남겨 미안하지만 그만큼 전 아쉬웠습니다. 가격대는 비슷합니다
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and big. Great ammenities with 2 pools, one for adults only which was perfect.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel came highly recommended by colleagues and certainly did not disappoint. We had a fantastic time here and will certainly stay again without hesitation.
Stayed 10 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful, fresh & smelt beautiful (of lemongrass) on arrival. Staff helpful & friendly. Pool clean & appealing. Cocktails cold & delicious.
Stayed 3 nights in Jun 2019

4/10 Poor

Katherine, Hong Kong

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very nice. The room is clean. The food is great. I especially like very much the little side beach. Though it is comparatively small, it has its privacy and quiet. Only that I was terribly disappointed with my check out. I used a hotel car pick up on arrival and that's why I also reserved a hotel car for departure. Much to my disappointment, the hotel receptionist (Thani) offered me a normal taxi and claimed that the taxi has contract with hotel and it is very safe. Later another receptionist (Nhien) supported and claimed that they have no driver available. Oh my god, I can't believe that such a 5-star hotel they would cheat a customer. With less than 5 minutes after my compliant, they could find a driver and finally offer me a proper hotel car. Am I not being properly treated because I am a solo female traveller??!!!!
Stayed 4 nights in Jun 2019

8/10 Good

Riley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
매우 잘지냈습니다. 특히 수영장이 잘되어 있었고, 올드타운까지는 grab으로 15분정도 걸리지만 해변을 즐길수있어 크게 문제되진않았습니다
Stayed 3 nights in Jun 2019

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, just dont use the services
Positive: Great clean hotel. Lovely pools. Nice rooms. Negative: there is nothing in the local area so you have to go to Hoi An or up the coast (not walkable nor cyclable). The hotel restaurants are passable only, I wouldnt waste your money in them. They offer a free shuttle bus BUT it's often fully booked AND they dont run them at convenient evening times: 4pm then 8pm. When asked why they decide to suddenly have a 4 hour gap when normally it's much less, they openly said it was because they want you to eat at the hotel! Twice when trying to book the return it was full, when complaining that they should have more as it's a service they offer, they just kept telling me to book it earlier (I was booking 5 hours in advance). In fairness taxis are cheap, just dont use their cars, including for airport transfers as you can get a much cheaper Da Nang transfer from the people opposite the hotel. Conclusion: Great hotel but let down by their aim to squeeze every last penny from you rather than thinking about guests haveing the best possible time.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff and the beautiful position on the beach with stunning views.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Heimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nicccccceee !!!
great place for the price - it was a little disappointing to have no sand beach right in front even though there is one just around the corner. The white wall in front of ocean could be dressed a little nicer, maybe planters or benches, looks shabby but the pool and rooms are wonderful. Little off the beaten path however a great place to come back and relax. Would totally stay there again. Super nice staff !!!!!
Stayed 1 night in May 2019

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort.
Very good hotel. Very glad crew. Well located. Restaurants are very good. The structure are not brand new. It has been overall. Recomend for families with small children.
Stayed 7 nights in Apr 2019

4/10 Poor

Lori

Liked: Cleanliness, room comfort
Service was not as good as others.beachfront was not beachfront, ocean view room was overlooking a roof and it was overpriced. They tried, but not to hard, we were disappointed
Stayed 3 nights in May 2019

10/10 Excellent

nathan, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Beautiful staff. Met some lovely people there
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for family with kids
Great hospitality and service.
Stayed 1 night in Apr 2019