We booked 3 rooms for 3 nights here. The rooms we were given were noisy as they overlooked the main road and were directly above the hotel driveway. Since this was a Expedia VIP-access hotel, I requested an upgrade for the rooms but was only allowed to upgrade 1 of the 3 rooms as the hotel claimed the other rooms were fully booked (a quick check on Expedia showed that all room types were available for the period of our stay).
Regardless, all 3 rooms (including the upgraded room) were dirty, we found cockroaches and spiders in all of them. There were also cobwebs, dirt and mould at the corners of the toilet, in the cupboards and the bed. The bathtubs and sinks also did not drain properly and leaked, leaving the toilet floor very wet.
When we confronted the front desk the next morning about these issues and contacted Expedia for assistance, the hotel only offered to upgrade our remaining 2 rooms (despite telling us there were no rooms available for us the previous day). They did not allow us to change our upgraded room even though it also had issues with cleanliness. As these issues are probably present throughout the hotel, we refused and asked to check out with a refund for our remaining 2 nights. Only then did the manager talk to us directly to convince us to stay, but requested for photos of the cockroaches that we claimed we found, saying that she had never had this complaint before and it was unbelievable that all 3 of our rooms had this issue. Would not recommend.