nice hotel stay EXCEPT on a saturday night!
we had a great stay at the hotel with friends while visiting NY city 7/29/17-8/2/17 EXCEPT for the first night 7/29 a saturday night. around 10 pm my wife ,son and myself were ready for bed and a good nights sleep after driving from rhode island when we started hearing VERY LOUD MUSIC and BASS VIBRATION shaking our 4th floor room. it took 2 phone calls to the managers office for an explanation of "that'sour live band at the night club downstairs and we'll try to get security to turn it down'. THEY DIDN'T! it went on till 2 o'clock in the mourning. we did not get any sleep and we had full day planned the next day with our friends who were on the 10th floor. they heard some low level music. your staff was very apologetic and credited us the room for that night after l stated l would be leaving. The whole point of this letter is your hotel should NOT be booking live LOUD music bands on saturday nights who are preventing your patrons from sleeping which is the main objective of the hotel. please advise management QUIET is what a patron is looking for