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Reviews of Hampton Inn and Suites Hobbs

2.5 out of 5
Hampton Inn and Suites Hobbs
5420 Lovington Highway, Hobbs, NM

Reviews

8.4

Very good

Rating 10 - Excellent. 131 out of 260 reviews" "
Rating 8 - Good. 73 out of 260 reviews" "
Rating 6 - Okay. 29 out of 260 reviews" "
Rating 4 - Poor. 15 out of 260 reviews" "
Rating 2 - Terrible. 12 out of 260 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie Zarges

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, good service and breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Manuel

Stayed 2 nights in Mar 2024

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice hotel but not on 2nd floor. We stayed on 3rd floor our first stay and was great. This stay on 2nd floor there’s too much noise. You can hear every footstep upstairs. All night
Stayed 1 night in Feb 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Landscaping
Stayed 2 nights in Jan 2024

10/10 Excellent

Manuel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property spacious rooms and nice staff
Stayed 2 nights in Jan 2024

8/10 Good

Benny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Week long stay okay. Laundry: send out or wash your own (1 washer and 1 dryer in property)
Stayed 5 nights in Jan 2024

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lack of hot water breadkfast was poor i mean no coffee one morning ope dresser knob fell off i stay at hamptons all the time this was up to their standards
Stayed 4 nights in Jan 2024

4/10 Poor

Mindy

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service

10/10 Excellent

Yarik

Stayed 1 night in Dec 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Ruben

Stayed 1 night in Dec 2023

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

PHILIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My beef my be with Expedia = I did NOT receice My One Key credit of 20.81, I was NOT told by the website that the pet deposit of $50 was non-refundable, AND, I did NOT get the room with 2 queen beds as requested. The staff was not very concerned nor helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Stayed 1 night in Oct 2023

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Eddie

Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
It was great! The room was very clean and the bed was very comfortable. The food was good as well. Love to stay there.
Stayed 1 night in Sep 2023

6/10 Okay

jeanie

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Dirty Breakfast area
I was a little disappointed at the breakfast room. All of the tables were dirty and the attendant was chatting it up with the front desk employee. There were only 2 ppl eating at the time so she had time to clean tables.
Stayed 1 night in Sep 2023

8/10 Good

Julie

Liked: Staff & service
Great hotel
Stayed 1 night in Aug 2023

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Valeria

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Let’s start by saying that I only stay in HH properties when I travel. I never had an issue of bad experience until yesterday. We tried to check in earlier than 3 pm after being driving for 10 hours to get to HOBBS for my son college journey. The front desk staff “Brenda” welcomed us by saying that no rooms are available before 3pm as policy of checking in. We had checked in when possible earlier than that plenty times but seems she didn’t care. She said that policy is that! Ok… we went to another hotel got a room so my son could take a shower and refresh before going to college. Later we got that room at Hampton. Front desk lady was way better than the not compassionate one earlier. Today I am loading some things in my car at 9 am and went back to get my other things and to my surprise the housekeeper had empty the bed and removed towels! 9 am so I went to “Brenda” who told me Yesterday that no one checks out before 12 that my room was being clean! She said when housekeepers knock and you don’t respond they assume you checked out! This staff member is the one who rudely yesterday said the opposite! Absolutely unacceptable! How things work in this property?
Stayed 1 night in Aug 2023

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, it was quiet, convenient and very nicely decorated.
Stayed 2 nights in Jul 2023

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
We arrived about an hour early and they did not allow us to check inn. We had to wait around. We have never had an issues with other hotels
Stayed 1 night in Jul 2023

10/10 Excellent

Frederick

Stayed 1 night in Jul 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the customer service and the cleanliness. The only complaint is there wasn’t a pool.
Stayed 1 night in Jul 2023

6/10 Okay

Melissa

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Jun 2023

4/10 Poor

Lisa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Who has a hotel like Hampton with NO POOL? I stayed there to let my grand babies swim to find out they no longer have a pool! When I checked in I was told once I leave on Wednesday the next morning to let the front desk know so the room can be cleaned! I did just that and was told it’s too late to get your room cleaned!! Different person at the front desk but seemed very put out that I asked for the room to be serviced! Upon returning hours later I stopped to see if the room had been cleaned for her to say I left them a message not sure if it was cleaned or not!!!! The room was cleaned when I arrived at the room! The next morning asked if I could get a late checkout and was told No you cannot!!! Your room is one of 40 that needs to be cleaned for that group arriving! I paid 159 per night for 2 nights and the lack of help and customer service is beyond me! I will from now on give my money to another hotel with a pool and that’s more professional!!! Truly could not believe how I was treated!!! Come on Hampton you have always been my go to knowing everything would be good !!! This visit was a total fail on your end !!!!
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel and room was clean and very comfortable, 9/10. Waited a 30 minutes to check in, due to no one being at front desk, 1/10. Line of roughly 4 guests. Breakfast was good but I have had better 8/10. Price:8/10. Overall: 8/10
Stayed 1 night in May 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little delay.
Had to wait two hours for check-in due to other guests checking out late and the rooms not being ready. Once we got our room it was a comfortable stay.
Stayed 1 night in May 2023

2/10 Terrible

Tausha

Stayed 1 night in May 2023

10/10 Excellent

Phil

Stayed 2 nights in Apr 2023
Response from Annette on 10 May 2023
Thank you for taking the time to rate to your stay. We are glad you enjoyed your time with us and hope you had a safe trip home.

10/10 Excellent

Jose

Stayed 1 night in Apr 2023

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

john

Travelled with partner
Yes no
Response from Annette Pratt on 6 Jan 2023
Thank you for sharing your feedback. Providing the highest level of hospitality is always our number one priority and hearing we have fallen below that standard is something we will address immediately.

2/10 Terrible

Cordell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was missing the hairdryer. I ask the front desk lady, she said someone took it and there was none available in the entire building. She didnt apologize for it.
Stayed 2 nights in Dec 2022
Response from Annette Pratt on 6 Jan 2023
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Providing the highest level of hospitality is always our number one priority and hearing we have fallen below that standard is something we will address immediately.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place. Very friendly staff
Stayed 2 nights in Dec 2022

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was great! The staff was very friendly and the hotel was very clean.
Stayed 1 night in Dec 2022

8/10 Good

Tonya

Stayed 3 nights in Nov 2022

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Eric

Stayed 1 night in Nov 2022

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, nice accommodations, easy location. Will stay here again.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hobbs Hampton Inn
Your hotel was very nice clean, comfortable and welcoming. Staff was professional, courteous and helpful. All amenities were excellent except for hotel exercise room. The exercise equipment (treadmill, elliptical machines) were broken did not work. I notified front desk staff.
Stayed 2 nights in Oct 2022

2/10 Terrible

Leticia

Stayed 1 night in Oct 2022

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Sandra, Balmorhea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I have always stayed at this particular hotel and never had any problems but this room which was clean but the mattress was lumpy and sank in the middle it needs to be replaced I did mention it to the attendant about the mattress weather they do something about I don’t know. I think next time will try the Hilton Gardens.
Stayed 2 nights in Aug 2022

4/10 Poor

Susan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The beds and linens where fine
Stayed 3 nights in Aug 2022