Outdoor pool

Reviews of Park Hyatt Saigon

5 out of 5
Park Hyatt Saigon
2 Lam Son Square, District 1, Ho Chi Minh City

Reviews

9.4

Exceptional

Rating 10 - Excellent. 270 out of 366 reviews" "
Rating 8 - Good. 74 out of 366 reviews" "
Rating 6 - Okay. 10 out of 366 reviews" "
Rating 4 - Poor. 8 out of 366 reviews" "
Rating 2 - Terrible. 4 out of 366 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT LOCATION, EXCELENT SERVICE, SUPER HOTEL.
Stayed 2 nights in Feb 2024
Response from PHS Team on 28 Feb 2024
Dear Mr/Ms Connie,Thank you for choosing Park Hyatt Saigon and taking the time to share such wonderful feedback. We are delighted to hear that you had a very positive experience during your stay.We would be honored to welcome you back for another exceptional stay. Whether for business or leisure, the entire team at Park Hyatt Saigon looks forward to providing you with the same high standard of service that you experienced during your recent visit.Once again, thank you for choosing Park Hyatt Saigon. We genuinely appreciate your positive feedback, and we can't wait to welcome you back soon.Best regards,

10/10 Excellent

Mai

Stayed 2 nights in Jan 2024
Response from PHS Team on 23 Jan 2024
Dear Ms Mai,We hope this message finds you well. On behalf of the entire team at Park Hyatt Saigon, we would like to express our sincere gratitude for choosing to stay with us. It was our pleasure to have you as our valued guest.If there's anything specific you would like to highlight or share in more detail about your stay, we would love to hear more from you. Our team is always here to ensure your future visits are just as enjoyable.Once again, thank you for choosing Park Hyatt Saigon. We look forward to welcoming you back for another memorable stay.Best regards,

10/10 Excellent

Wen-Ping

Stayed 4 nights in Dec 2023
Response from PHS Team on 18 Jan 2024
Thank you very much for choosing Park Hyatt Saigon. We look forward to welcoming you back for another memorable stay.

8/10 Good

lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from PHS Team on 18 Jan 2024
Dear Ms Lorna,If there's anything specific you would like to highlight or share in more detail about your stay, we would love to hear more from you. Our team is always here to ensure your future visits are just as enjoyable.Once again, thank you for choosing Park Hyatt Saigon. We look forward to welcoming you back for another memorable stay.Best regards,

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel
Stayed 3 nights in Dec 2023
Response from PHS Team on 18 Jan 2024
On behalf of the entire team at Park Hyatt Saigon, we would like to express our sincere gratitude for choosing to stay with us. It was our pleasure to have you as our valued guest.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from PHS Team on 18 Jan 2024
Thank you for choosing Park Hyatt Saigon. We genuinely appreciate your positive feedback, and we can't wait to welcome you back soon

8/10 Good

jason

Stayed 1 night in Nov 2023
Response from PHS Team on 18 Jan 2024
Dear Mr Jason,We hope to have the opportunity to welcome you back for an even more enjoyable experience. If there's anything specific you would like to discuss further, please feel free to reach out to us directly.Thank you once again for choosing Park Hyatt Saigon. We value your feedback and look forward to serving you better in the future.Best regards,

4/10 Poor

Hagit

Stayed 1 night in Nov 2023
Response from PHS Team on 18 Jan 2024
Dear Mr Hagit,Thank you for taking the time to share your feedback following your recent stay at Park Hyatt Saigon. We sincerely apologize for the challenges you encountered, and we deeply regret any inconvenience or disappointment caused.We value your feedback and hope that you will consider giving us another opportunity to provide you with the exceptional experience that our guests deserve.Once again, we apologize for falling short of your expectations, and we appreciate your insights as they contribute to our ongoing efforts to enhance our services.Thank you for bringing these matters to our attention.Best regards,

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced hotel
Comfortable stay but overpriced, in my opinion. Rooms are dated and was surprised when I came back to my room at after 2pm (I had gone out at 8am) and room was not made up yet. Staff are very helpful though, especially those at the front porch.
Stayed 3 nights in Nov 2023
Response from Sergio on 14 Nov 2023
Dear Ms. Ha,Thank you for taking the time to tell us about your experience at Park Hyatt Saigon.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sergio Ohliger (Mr.)Director of Rooms

10/10 Excellent

Rayson

Stayed 4 nights in Oct 2023
Response from Sergio on 14 Nov 2023
Dear Mr. Hazra,Thank you for taking the time to tell us about your experience at Park Hyatt Saigon.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sergio Ohliger (Mr.)Director of Rooms

10/10 Excellent

Paul

Stayed 2 nights in Oct 2023
Response from Sergio on 14 Nov 2023
Dear Mr. Stocker,Thank you for taking the time to tell us about your experience at Park Hyatt Saigon.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sergio Ohliger (Mr.)Director of Rooms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
One of the best hotel experiences I’ve had for a long time! This hotel is absolutely beautiful. The staff are fantastic and all your needs are catered for. It is situated in a great area. Rooms are big and spacious. I wish I had been staying longer! 10/10 from the minute you walk through the doors
Stayed 1 night in Oct 2023
Response from Sergio on 9 Oct 2023
Dear Ms. Heatlie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sergio Ohliger (Mr.)Director of Rooms

10/10 Excellent

PING, GREAT NECK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best among all HYATT hotels stays.
Stayed 2 nights in Sep 2023
Response from Sergio on 25 Sept 2023
Dear Mr. Ping,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sergio Ohliger (Mr.)Director of Rooms

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Over prices, not agree to pay for that price, breakfast not convenient, not quality food, so cheap Bathroom door can’t close also not clean, carpet hallway so dirty Look nice out side but inside oh no , anyway I never come back again.
Stayed 3 nights in Sep 2023
Response from Sergio on 20 Sept 2023
Dear Mr. Jonathan,Thank you for bringing this to our attention and Tfor taking the time to tell us about your experience at Park Hyatt Saigon.We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with the team and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sergio Ohliger (Mr.)Director of Rooms

10/10 Excellent

max, Hong Kong

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sergio on 3 Oct 2023
Dear Mr. Max,Thank you for taking the time to tell us about your experience at Park Hyatt Saigon.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Sergio Ohliger (Mr.)Director of Rooms

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Sergio on 24 Aug 2023
Dear Mark,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sergio Ohliger (Mr.)Director of Rooms

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Sergio on 24 Aug 2023
Dear Caroline,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sergio Ohliger (Mr.)Director of Rooms

8/10 Good

aart

Stayed 1 night in May 2023

8/10 Good

Morten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. The spa and the pool were gorgeous and the food was delicious.
Stayed 2 nights in Mar 2023

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, amenities
In an age where big hotel flags seem to be on the decline, this Park Hyatt is a MAJOR exception. A reminder of what great hotels are supposed to be - excellent service, very comfortable rooms and elegant (and clean) throughout public spaces. Fantastic hotel.
Stayed 3 nights in Feb 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top top top
Perfect stay in the heart of Saigon. Everything is excellent and near to top restaurants. Would come back in a heartbeat!
Stayed 1 night in Feb 2023

10/10 Excellent

mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Park Hyatt is just beautiful, staff cannot do enough for you, pool and gardens are the perfect hideaway after the madness of saigon. Great area for shopping and the opera. Vietnam (Saigon) itself is a strange place for westerners as you have channel, louis Vitton and then a squat, broken pavements and lots of motorbikes. The Park Hyatt is an oasis to retreat back to after a busy day. If l have to find a fault it was that one of our rooms was not ready until 6pm and after a 27 hours travel all my son wanted was to get in his room. I would say this is the best hotel in Saigon, perfect for people watching as well, and the restarants were very good as well. Oh and the jacuzzi and steam room were super.
Stayed 6 nights in Dec 2022

10/10 Excellent

Melissa

Stayed 2 nights in Nov 2022

6/10 Okay

Leanne

Stayed 2 nights in Nov 2022

10/10 Excellent

warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

warwick

Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable stylish property with wonderful service, facilities and restaurants.
Stayed 2 nights in Nov 2022

10/10 Excellent

Gene, CLYDE HILL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and excellent services.

10/10 Excellent

MIO

Stayed 2 nights in Oct 2022

6/10 Okay

Sacha

Stayed 4 nights in Sep 2022

6/10 Okay

Citi

Stayed 4 nights in Aug 2022

6/10 Okay

Sarah

Stayed 5 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, but don’t expect a view. A bit high compared to other hotels with similar service like M’Gallery
Stayed 1 night in Jan 2022

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice vintage style with super friendly and helpful staff. Only not so great experience was at 2 Lam Son where staff did not return change and assumed quite "nice tip"
Stayed 2 nights in Feb 2020

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
Best hotel In Saigon
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always amazingly helpful, food and atmosphere are also very good
Stayed 4 nights in Nov 2019

10/10 Excellent

LAURAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Park Hyatt Saigon is a beautiful property with lush gardens and nice pool experience. Our room was gorgeous with French furniture. The staff is attentive and happy. We would only stay here when we return.
Fruit plate at the pool
The Bar outside their Italian Restaurant
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention to detail on every level. Staff welcoming and helpful, very well trained and observant
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've ever stayed in. Beautiful rooms, elegant surroundings, lovely pool, excellent food.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A repeated stay requested by traveller. Nothing much to add on?
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, great service
Stayed 4 nights in Aug 2019

10/10 Excellent

Halima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST
The best hotel!!!
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019