Terrace/patio

Reviews of Happy Life Hotel

3 out of 5
Happy Life Hotel
542 - 544 Huynh Tan Phat Street, Binh Thuan Ward, District 7, Ho Chi Minh City

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 103 reviews" "
Rating 8 - Good. 41 out of 103 reviews" "
Rating 6 - Okay. 26 out of 103 reviews" "
Rating 4 - Poor. 6 out of 103 reviews" "
Rating 2 - Terrible. 5 out of 103 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

John

Okay place to say
The front desk staff and any staff for that matter seemed like I was a burden when I was there. I approached and checked in (the girl was on her personal smart phone doing something) and the attendant there seemed like I was bothering her. I asked for some help with luggage to my room as my fiancee and I had just been on a long flight and wanted a little help... The guy to help us was smoking outside and made us wait until he finished his cigarette. The room was okay... not bad at all, but it was comfortable, relatively clean, but nothing amazing. It was affordable.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very friendly staff most helpful, rooms were cleaned every day ,overall very good stay
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff check in ok. Housekeeping sucks. Did not make up room, black and unhappy , unfriendly faces when call to clean up room. Breakfast offered is limited. The guy at egg station was more interested in playing his handphone than taking order for eggs to be cook.. show unhappy faces while cooking eggs. The F&N manage was helpful and service staff at breakfast was mechanical. Key card keep locking out. Pillows provided was lumpy. Please avoid this hotel. So rundown and poor mantainence. Aircon water drip into my coffee and coffee is cold and taste like drain water. It is the worst hotel l ever stay in.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although the hotel is in District 7 (it takes a little while to get into the city), the distance is not so bad. I had to use the hotel's old name, Liberty, to help local grab drivers and taxis identify it as well. Some rooms may experience minor vibrations from the highway right next to the hotel but overall the experience was pleasant. Buffet selection for breakfast is also pretty decent.
Stayed 5 nights in Nov 2018
Response from Jack Phuong - General Manager on 9 Dec 2018
Dear Valued guests, Thank you for your staying with us and sharing your comment. Regarding about the hotel name is changing that make you confusing. We do our apology for it. Now, It has been finish to all of our guest and bringing HAPPY's perception so far. We are looking forward to welcoming you back in near future Tks & rgds, Jack Phuong General Manager

4/10 Poor

Rajendra, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good experience. By location from SECC exhibition.
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Overall the hotel is good, and the breakfast is good.
Stayed 5 nights in Jun 2018

6/10 Okay

PARK

6/10 Okay

PARK

Stayed 4 nights in Oct 2017

2/10 Terrible

Z, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is out to make a hustle
I booked flight+hotel package via Expedia. I was the only flight passenger therefore by default the room was booked for 1 guest. I arrived with a friend and was charged 50% (350,000 vnd) of the room price for an extra guest. To be clear, the difference between 1 & 2 guests on Expedia is only $2. In my personal experience, no hotel ever adds surcharge for additional guest when the maximum number of guests is only 2. I paid the surcharge just to get the room, and in 5 minutes I called Expedia and changed the guest number to 2. Then Expedia contacted the hotel on my behalf for a refund of the surcharge and the hotel refused to refund me! Expedia then asked for an upgrade and was told there were no other rooms available (I highly doubt that!) To make matters worse, I received a message from management saying if you make a mistake in your booking, then you have pay the extra, that's the hotel policy. Seriously? It feels like this hotel is out to capitalize on the guests' mistakes. Like they're playing a game of "gotcha." Despicable practice. I would never stay here again.
Stayed 1 night in Aug 2017
Response from Reservation Officer on 19 Aug 2017
Dear sir, Thank you for your response. At that day, our reservation officer who worked directly with Expedia didn't receive any calls or email from Expedia about your case because our reservation officer is responsible for guest experience through Expedia. So that the hotel charged you as the policy. not the receptionist. We will discuss with Expedia about your case. Thank you for your strongly support!

10/10 Excellent

Boon Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

6/10 Okay

PARK

Stayed 4 nights in May 2017

8/10 Good

Tee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Spacious Hotel.
Hotel located far from interest places. Clean, spacious and comfortable hotel with good sound proofing. Friendly and helpful staff.
Stayed 1 night in Jun 2017

8/10 Good

John, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel away from the noise, hustle of D 1
Pleasant hotel, with clean rooms, good buffet breakfast and other meals available upon request. Staff is efficient and helpful.
Stayed 3 nights in May 2017

6/10 Okay

Bruno

Liked: Cleanliness, room comfort
Decent hotel,poor area, no electric hot shower
Problems with the shower. No evidence that there was any electric shower at all, instead only the "solar shower" i.e. a barrel of water on the roof heated by the sun. In effect, this meant that the shower was luke-warm at best. I have nothing else to say other than that I had no problems.

6/10 Okay

PARK

6/10 Okay

cho

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
it was not good air, because of location karaoke that is on second floor., smell same as cigarette.

4/10 Poor

Tuyen THI Bich, Toronto, Canada

Disliked: Staff & service, property conditions & facilities
Not Very Sastified.
We stayed for 2 weeks here with 2 kids. Hallways were very dirty, lots of stains on carpets. It has a moldy and musty smell. Wifi are really slow here. Not much to talk about their breakfast. Our room was ok but the people don't seem to really clean our room properly. Toilet papers weren't refilled at times, drinking (bottled) water were very skimpy and weren't refilled at times and when asked we were given only one roll of paper. The staffs are friendly though.

6/10 Okay

Lei, Philippines

Liked: Cleanliness
Expected more for a 4.1 rating
There is a supposed lobby lounge but it had a "glass encased model of a condominium" with so many sales people hence not usable for guests. Hallways had ashtrays and it seems smoking is still allowed (well that's a hotel policy I guess). Noise pollution! The doors would bang if you don't hold them when closing, and you can hear people talking in the hallways. On a positive note, when you ask the staff for help, they are accommodating.

6/10 Okay

Verified traveller

Bad location and service.
Hotel location is far away from everything, the room is fair enought , the bathroom is tiny . The air conditioner is stop working on me at 5am , they come up and find out can't be fix now. Breakfast is not much to choose . I would not recommend to friend or family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
hotel is beautiful room is beautiful everything is good except two thigs window not prevent from noisy far from city and airport

8/10 Good

diep, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service for an excellent price
Wonderful hotel. The service was outstanding even for a big group of a 150+. The management took time to take care of small details and the employees do their best to accommodate our needs.

6/10 Okay

Verified traveller

Short business trip
Nice, clean hotel

8/10 Good

John, St. Louis, MO.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, pleasant, helpful staff, inexpensive
The hotel is located a farther distance from the Airport but for the distance and cost I feel staying at Liberty South is worth it. The hotel is new and rooms are clean and pleasant. Staff are polite and always attentive and helpful, from the receptionists to the cleaning staff. I felt the breakfast was good. Eggs can be prepared as you wish or there is good breakfast soup. The hotel is located at an intersection but it is quiet in the lobby and rooms.

8/10 Good

Henry, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for travelers preferring quietness
The hotel was very close to one of the most beautiful area in District 7, Saigon. This is a location for those who wouldn't want to be troubled with the noise and loud music of Saigon nightlife. Perfect for professional on a business trip. Free high speed WiFi throughout the hotel, you can't beat that

10/10 Excellent

William, Boulder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the rough
Brand new hotel at a great price (astonishing). The neighborhood on the one hand has few tourists, on the other is pretty for from the center, but they have a free shuttle. For myself, I loved the neighborhood because it had no tourists and plenty of back alleys where one could find great small local outdoor restaurants. One can absorb "real" Saigon, and then go into the center of town to explore that reality. The hotel is on two very busy streets, so it takes some exploring to find the back alleys.

8/10 Good

Bryan, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
The hotel staff (especially Linn the front desk manager and all the restaurant servers) were extremely friendly and helpful. They really go the extra mile to please you, more so than any other hotel I've experienced in Vietnam. The top floor breakfast buffet was ok and has a nice view of the surrounding area. The hotel location (District 7) is quite far from most tourist activities/attractions but if you're looking to experience local culture than this hotel is perfect for you. The attached massage parlor is convenient but pricey and not very good - my masseuse was really inexperienced and surprisingly pushy for a tip. Other guests I talked to had similar experiences. Overall I enjoyed my stay at Liberty Hotel Saigon and would come back again, largely due to the excellent service.

10/10 Excellent

michael, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Becoming a regular -great service
I have stayed here a few times now - always a comfortable pleasure and considered very nice hotel and staff - Mike

10/10 Excellent

Toby, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean hotel outside congested, smoggy SGN
We booked a deluxe room for 3 nights at this 3* hotel in south SGN's Phu My Hung, 7 district, on expedia.com prior to our arriving in Vietnam. After a 250K$ vnd, ~30-minute taxi from the TSN airport, we were quickly checked in by a friendly, helpful staff into a stay that started our stay in a relaxing, pleasant, fairly modern room in higher, quiet floor. The expedia's rate was better discounted rate than the hotel rate as we found out. The hotel is only about 5 km away from the 1st district/(Ben Thanh market) and the hotel has shuttle service to take from and to in the morning and afternoon. There are a supermarket, local open markets and general grocery stores in the area. We found this hotel was a wonderful resting place for us between long trips to and from the areas. Surprisingly, we stayed for a total of 12 nights at this hotel. We received helpful info from the staff about non-hotel massage/spa service offered by outside business on the second floor of the hotel.

8/10 Good

Livia, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This is a new hotel and the rooms are very modern and comfortable. They are trying very hard to make your stay enjoyable. We feel it is more a business hotel than a holiday place as it is quite a distance from the city, District 1. They do have a free shuttle 3 times a day which is useful and we caught the local bus back a couple of times. The bus station is just accross the road from Bin Than markets and cost 10000Dong for 2. The hotel is let down by some small things, the staff should really be given english lessons, they try so hard but their English is very limited. A couple of times we ordered room service and while it was good, there was no salt and pepper provided. We rang down to ask for some and it never came. The breakfast buffet is just OK. Every day the same thing, no variety and things are cold if you go after 8am. Nothing is replenished although they make fresh omelettes which is good. They would be better off offering ala carte breakfast so you can have some warm food. The fresh fruit was delicious though. Overall we enjoyed this hotel but won't book it on our next visit to Saigon.

8/10 Good

John, St. Louis, MO.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and clean hotel.
My stay was pleasant and quiet. It is about a 20 minute ride by taxi to the center of Ho Chi Minh. About a 30 minute drive from the airport when traffic is not heavy. It only costs a few dollars more to get from the airport to the hotel than if you stayed in Ho Chi Minh. Hotel staff was attentive and responsive to your needs. Most spoke some english. The breakfast buffet was simple but tasteful. Had both Vietnamese and western style food. It appeared to be a busy road outside the hotel but the noise was not noticeable. Room service was reasonable and not a long wait.

10/10 Excellent

hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

qt, us

Liked: Cleanliness, staff & service
surprise about location.
I thought the hotel is beautiful in nice location from its websites. It turns out it right below the bridge with tons of motorbikes and cars I thought it is somewhere I can walk and enjoy the neiborhood like in Phu My Hung The room is also smaller than photos. They have a lot of great photos by the way Maybe I should get more experience about hotels here Saigon changes so much that made me feel I am o foreigner now even I used to grow up here

8/10 Good

Momo, Malayisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great staff
We were greeted by staff with last arrangement to transfer us from the airport when we arrived. Our room was prepared for us once we reached which was early morning. The room was upgraded to a bigger room and it was a pleasant stay. Shuttle was provided to go to town as it is abt 6km away. However, the service end on 5pm. Be extra careful on the cab to take as we had bad experience with the malighn and got conned on the first day in town. Hotel staff was nice and helpful to arrange to our needs if they could.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Friendly Staff, Feel safe and secure
The staff was very friendly and helpful. The check in process was smooth. I recommend that you deposit 1M Vietnamese Dollar instead of the hotel holding your passport. Electricity is very valuable in Vietnam. Power outage is very common. The hallways are not air conditioned or lighted during the day. The room AC and lights only work if you have your room key card in the power slot. We left one card in the slot the whole 10 days we were there. The room is clean but much smaller than the standard Holliday Inn Express rooms. You need to turn on the fridge manually. It is cool but not cold fridge, so don't store food in it. We just have bottle water in there. There is a flaw in the bathtub construction. Don't be alarm that water is dripping on the bathroom floor and flowing toward the drain under the sink.

10/10 Excellent

Kay, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!!!
Hotel was excellent, I have stayed in many 5 star hotels and I would have to say that the service in this hotel more than compared... The staff at the hotel went above and beyond to ensure that our 7 day stay was special. The free shuttle service to the city was awesome, it was like having a private chauffeur. The food was excellent and very cheap. I would also recommend the buffet breakfast, there was a chef on hand to make omelette's and eggs, which we thoroughly enjoyed. Lastly I have to commend the maids for always ensuring that are room was spotlessly clean. This hotel is a must when visiting Saigon.

10/10 Excellent

YEEB, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful location
The place is very nice a little bit far from the city, but the hotel offers free shuttle to the city centre. The staffs are very friendly.

10/10 Excellent

Carmel, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel at promo rate
exceeds value-for-money factor at the promo rate that I got. Spacious well-designed rooms, courteous staff, free shuttle to the SECC (don't know about free shuttle to Tan Binh exhibit center, though) and the city center. My only tiny complaint is the faint musty, almost moldy smell in the bathroom, even though it's clean! Weird, really.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close super market, cheap, friendly....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and friendly... .

10/10 Excellent

Mike McK, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gets Better!
They added a downtown shuttle service and a breakfast Buffett on the 10 th floor - so you can have a wonder breakfast overlooking the city - a really good place gets better!

10/10 Excellent

Riceydg, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel in every way, only grumble would be its location, a little bit away from centre but the hotel provide a free return shuttle minibus to anywhere is Saigon. We used the bus every day to all the tourist spots and the driver returned on time every day to our prearranged pick up point. Staff at hotel friendly accommodating and nothing was too much trouble. 5 in all respects and excellent value for money, free breakfast on 10th floor restaurant with spectacular views of the city.

10/10 Excellent

Mike Mckinnon, San Francisco CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Brand New and the Best Staff !
I booked this hotel online with out much info and was very pleasantly surprised! It is brand new and clean and the staff is out standing ! - it is an excellent choice for longer stays - business stays- it is in district 7 - much more quiet than the district 1 area -but only an easy 5 minutes away by moto-bike. - It is also just a half block away from the very nice Saigon Sports club if you like working out during your stay ! With many nice cafe's in walking distance. I staying here few weeks and is an excellent value as well!

10/10 Excellent

Nguy?n

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near SECC SAIGON exhibition center , Breakfast is delicious , Staff is very friendly , rooms are cleaned daily , overall great stay
Stayed 1 night in Apr 2023

2/10 Terrible

JUAN

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

XUESHENG

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room, noisy as beside the street, poor quality food, air conditioning not working, vey very bad experience
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel un peu loin du centre de Saigon, mais très bien, bon rapport qualité/prix
Stayed 2 nights in Nov 2019

8/10 Good

雄一

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Mrs. Tam Doan on 9 Sept 2019
Dear Mr/ Ms, Thank you so much for choosing Happy Life Hotel and your review. We appreciate your review and try to improve. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien mais loin du centre de Ho Chi Minh City
Stayed 8 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
値段がお得な市内中心部からは離れたホテル
出張で泊まりました。ホテルは7区に位置し繁華街までも空港までもタクシーで30分程。とにかくコスパの良い安いホテルです。ホテル前は交差点で交通量は多いです。
Stayed 1 night in Nov 2018
Response from Jack Phuong - General Manager on 21 Nov 2018
Dear Sir/Mdm, Thank you for your feedback about us. We are looking forward to welcome you back Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Jack Phuong - General Manager on 9 Dec 2018
Thank you for staying with HAPPY LIFE HOTEL and we are looking forward to welcoming you back in near future. Jack Phuong (Mr) General Manager