Ratings based on 969 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

For a 4 stars hotel it sure feels like 3 or 2 star

Posted 21-May-2018
Pluses - When we requested transportation from airport to hotel at last minute, the staff member was able to turn it around pretty fast. We appreciated the help. Negative - Toilet did not work properly (requires 2-4 flushes), the bathtub and ceiling looks aged with poor maintenance. Breakfast buffet was mediocre.
Comment from Hotel Management
22-May-2018 by Simon - Deputy DOSM, Hotel Management
Dear Wendy Thank you for letting us know the problems with constructive comments. Sincerely Yours Simon Deputy DOSM
5 out of 5
Recommended
for Everyone
by A verified traveller from Cairns, Queensland

Great airport hotel with lots to do nearby.

Posted 19-May-2018
Very handy to shopping,markets & restaurants The only negative, not enough western choices for breakfast.
Comment from Hotel Management
19-May-2018 by Simon - Deputy DOSM, Hotel Management
Thank you. Have a nice weekend.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, Canada

Great stop for first time visitors

Posted 24-Apr-2018
Pros: Picked the hotel primarily because they offered an airport shuttle. Was not disappointed.
Waited until the last luggage was on the carousel before reporting mine missing so was much delayed from what I had originally suggested as my arrival time. The hotel driver waited patiently almost 2 hours for us and still was pleasant and accommodating. Front desk staff were helpful in arranging tours and transportation. Great experience for the arrival of tired travellers!
Comment from Hotel Management
25-Apr-2018 by Simon - Deputy DOSM, Hotel Management
Dear MJ Appreciated your comments. We are happy that you were pleased with our service. Best wishes. Simon Deputy DOSM
5 out of 5
Recommended
for Everyone
by A verified traveller

Place to feel welcome

Posted 23-Apr-2018
Airport pick-up and drop-off is an excellent service. The room is perfect. Only the cook at the free-breakfast is not that great.
Comment from Hotel Management
24-Apr-2018 by Simon - Deputy DOSM, Hotel Management
Thank you for your comment and thank you for letting us know about the cook. Appreciated. Simon Deputy DOSM
4 out of 5
Recommended
for Everyone
by A verified traveller from New york

Posted 21-Apr-2018
Its Convience, free pick up and drop off. Breakfast was ok. I would stay again.
Comment from Hotel Management
25-Apr-2018 by Simon - Deputy DOSM, Hotel Management
Thank you for your feedback. Appreciated. Simon Deputy DOSM
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Near To Airports, ,,,eating place and shopping

Posted 17-Apr-2018
This hotel is good and clean only the hall is very warm,,,,early check in no extra pay, ,,,.the food in breakfast is good, ,,,,,i will chose this in future holiday vietnam....thank you
Comment from Hotel Management
25-Apr-2018 by Simon - Deputy DOSM, Hotel Management
Dear Mr. Ng Thank you with much pleasure. Sincerely Yours Simon Deputy DOSM
4 out of 5
Recommended
for Everyone
by A verified traveller

First time stay in First Hotel

Posted 08-Apr-2018
Very big room which is clean and comfortable. Surrounded by many good restaurants. Will stay there again next trip.
Comment from Hotel Management
08-Apr-2018 by Simon - Deputy DOSM, Hotel Management
Thank you and appreciate. Look forward to welcoming you back. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveller from singapore

Water supply is too small

Posted 07-Apr-2018
For this hotel I will Rate at 3 star due the water supply is small also don’t forget when you booking this hotel need to summit one or two people if two people there will additional charge so I feel unfair to our thank
Comment from Hotel Management
07-Apr-2018 by Simon - Deputy DOSM, Hotel Management
Dear Super Thank you for letting us know. Sincerely Yours Simon Deputy DOSM
4 out of 5
Recommended
for Everyone
by A verified traveller from singapore

Posted 02-Apr-2018
Hotel staff are accomodating. Food during breakfast was superb and has a lot of variations. Would surely recoomend to my other friends and will probably take the same hotel when we come and visit vietnam again.
Comment from Hotel Management
02-Apr-2018 by Simon - Deputy DOSM, Hotel Management
Thank you very much for your nice comments, Shobee. We look forward to welcoming you again soon. Sincerely Your Simon Deputy DOSM
4 out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Excellent District 4 Hotel

Posted 31-Mar-2018
A very enjoyable stay at First Hotel. Comfortable rooms and excellent breakfasts, just a pity the swimming pool is across a busy street, whilst still part of the hotel complex. Staff all very welcoming and helpful.
Comment from Hotel Management
31-Mar-2018 by Simon - Deputy DOSM, Hotel Management
Thank you very much for your comment, AM. Appreciated. Best regards Simon