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Reviews of Eden Garden Hotel

3 out of 5
Eden Garden Hotel
28/12 Bui Vien, Pham Ngu Lao Ward, District 1, Ho Chi Minh City

Reviews

7.0

Good

Rating 10 - Excellent. 40 out of 251 reviews" "
Rating 8 - Good. 99 out of 251 reviews" "
Rating 6 - Okay. 70 out of 251 reviews" "
Rating 4 - Poor. 22 out of 251 reviews" "
Rating 2 - Terrible. 20 out of 251 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hung

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Noisy
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and welcoming. Very friendly staff. Rooms were nice size, good showers and it even has a lift. Can't fault it really and good value for money.
Stayed 2 nights in Mar 2024

8/10 Good

Hieng

Stayed 2 nights in Nov 2023

6/10 Okay

yoonsung

Stayed 1 night in Sep 2023

8/10 Good

Shahriar

Travelled with group
Liked: Staff & service
Disliked: Amenities
The street is dead no vibe or positive energy
Stayed 3 nights in Sep 2023

4/10 Poor

Diem

Disliked: Cleanliness, property conditions & facilities
Tiny, noisy, dirty.....
Stayed 2 nights in Jul 2023

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Nikolaos

Stayed 23 nights in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean motel with excellent staff
Stayed 1 night in Apr 2023
Response from Ms Nga- Sales Manager on 19 Jun 2023
Thank you for your staying at our hotel. Your review is value and we hope to serve you the next time you come to Vietnam

2/10 Terrible

Prakashbhai

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever service
It was terrible service starting from check in to room cleanliness. Also, big security concern as all of a sudden in midnight someone tried to open our door however we were lucky as 2nd locked save us. I have immediately called reception however no one showed up. Breakfast was terrible too. No one understands English hence it make worse.
Stayed 1 night in Mar 2023

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel with excellent staff
Excellent Hotel with Excellent staff on Reception and in the lobby at all hours to help and assist you in any need. Also comfortable and clean rooms!
Stayed 3 nights in Jan 2023

10/10 Excellent

Colin

8/10 Good

Edward

Liked: Staff & service, amenities
These guys are actually really nice and helpful. When the batteries on my safe had died, Mr. Viet did not hesitate to change out my safe. Mr. Robert granted me a late checkout and they had near daily house cleaning. Keep your expectations in the ball park of the nightly cost and everything is in order. There was a slight miscommunication in the end because I was unaware that certain water in the room came with a surcharge because the menu was in Vietnamese. Lantern street can get hectic with panhandlers and touts, so by the time I was checking out my patience had run a little thin and was initially upset about the water thing, but to be fair it is no big deal and both Mr Viet Mr Robert are nice guys and hope to see you both again. Thanks for the nice stay
Stayed 7 nights in May 2022
Response from Huynh Robert on 15 May 2022
Dear Mr. Edward, Thank you very much for your feedback & choosen Eden Garden hotel for your vacation. Thanks again for your understood & look forward to welcoming you back our hotel soonest. Regards, Eden Garden hotel

6/10 Okay

Tran H.

Travelled with family
Liked: Staff & service, room comfort
Decent hotel for the price
Room was spacious, location is very central, but need to work on cleanliness. We spotted few cockroaches during our staying the room and during breakfast. Breakfast could be better. There was not as many variety as similar hotels we previously stayed in the area.
Stayed 3 nights in Feb 2020

10/10 Excellent

cunno, Sydney

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
all good. staff excellent overall an enjoyable stay. Breakfast could be better.
Stayed 5 nights in Feb 2020

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020

8/10 Good

wong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aircon
Aircon not cold enough other so so breakfast average for this price 32 for special rate i quite ok with it
Stayed 2 nights in Jan 2020
Response from Eden Garden hotel on 15 Jan 2020
Dear Valued Guest, We are thank you for your staying at Eden Garden hotel. We are very grateful about your reviews. It is certainly the encouragement for our continuous improvement. Thank you and hope can be serve you next trip.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of loads of eating places and bars
Stayed 1 night in Dec 2019
Response from Eden Garden hotel on 17 Jan 2020
Thank you so much for your staying at Eden Garden hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were pleasant and courteous. could do with earlier breakfast in order to allow enough time to finish breakfast and be on time to catch the tour bus.
Stayed 3 nights in Dec 2019
Response from Ms Thu on 24 Dec 2019
Thank you for your stay at our hotel and many thank for your evaluation. Eden Garden hotel

8/10 Good

windersalam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

4/10 Poor

TLC, San Francisco Bay Area

Travelled with family and small children
Liked: Staff & service
The hotel was centrally located in District 1 so it was convenient and easy access to restaurants and shopping. The room is decent for the price. AC works well and TV has cable for some international channels. The bathroom is clean, but the show/bathtub needs a major redesign. It's a tub with no curtain so if you leave your shower head on the holder it will splash everywhere. The bath is a minor nuisance, but it's something we could adjust to and it would have been ok. The major problem we have with this hotel is it's in a VERY BUSY area. It's across from a night club we they play EXTREMELY LOUD music until 4AM EVERY DAY! We could hardly sleep the three nights that we were there. If you don't go to sleep until 4AM then this would be a perfect place for you, but for us, we will not stay at this hotel again for the this reason.
Stayed 3 nights in Jul 2019

8/10 Good

Puthita

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location Friendly staff Nice clean room, very water, very good towels
Stayed 4 nights in Apr 2019

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Check in staff fantastic very helpful, rooms cleAn and comfortable, close to main area, breakfast just ok could have been fresher and possibly more western food
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location. Close to everything. Had a nice stay in HCMC.
Stayed 8 nights in Feb 2019

2/10 Terrible

Saurabh

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience!
Very bad experience, first of all there initial hotel was under construction so they gave us a room in different building on 6th floor and lift only till 4th floor. The room was in pretty bad condition and not comfortable at all that made our night much more worst, thank god we didnt stay there any longer.
Stayed 1 night in Dec 2018
Response from Eden Garden hotel on 10 Feb 2019
Dear valued guests , Thank you so much for staying at Eden Garden hotel , We are sorry you were unhappy during stayed at our if what you complain to hotel was happend . The fact that th hotel was finished contruction longtime ago . and the lift also not as you stated . I make sure . Hope you write down what you had ben experience Best regard

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very pleasant stay
Excellent location, nice rooms, pleasant staff, recently re-furbished painted rooms
Stayed 1 night in Jan 2019
Response from Eden Garden Hotel on 8 Feb 2019
Dear Valued Guests Thank you so much for spending nights at Eden Garden Hotel We appreciate your evaluations , Always hope to serve you again The best wishes to you Thank you & Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018
Response from Eden Garden Hotel on 7 Jan 2019
Dear Valued Guests Thank you so much for spending nights at Eden Garden Hotel We appreciate your evaluations , Always hope to serve you again The best wishes to you

4/10 Poor

JOE

Liked: Staff & service
Disliked: Property conditions & facilities
The location is great. Walking distance to many points of interest. I booked this trip six months in advance and I was never informed that the hotel was being renovated. So yes I was disappointed when I arrived. The Staff was very helpful especially with all that was going on. Special thanks to Ms. Thu. She directed me to some of the sites I wanted to visit as well as arranged transportation back to the airport.
Stayed 7 nights in Nov 2018
Response from Eden Garden Hotel on 16 Dec 2018
Dear Valued Guests Thank you so much for spending nights at Eden Garden Hotel We appreciate your evaluations , Always hope to serve you again The best wishes to you

4/10 Poor

Karen, Yyz

Disliked: Cleanliness, property conditions & facilities, room comfort
Went by before we booked the front desk said book and they would make sure we had a quiet room on. Top floor. Checked in 2 days later and they put us in the next building two over. It was on top of a club that made music all night. The first room was nit made up and on the second floor facing the street. We waited 30 min fir a second room that was on the 8th floor and the airconditioner, phone and safe did not work. Breakfast sucked.
Stayed 2 nights in Nov 2018
Response from Eden Garden Hotel on 16 Dec 2018
Dear valued guests Thank you so much for spending nights at Eden Garden Hotel We are deeply sorry you were unhappy as you mentined above , We sorry because of renovation so we change you to brother hotel , now the works was finished , everything is in perfect now .Hope to serve you next time We appreciate your evaluations The best wishes to you

4/10 Poor

Paul, Sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location if you want to be on Walking Street - although very noisy. Can hear the food carts with loud speakers after midnight, and again from 4-5 am. The Hotel is going through a huge renovations - so very dirty EVERYWHERE, lift, passageways, dust, building debris - plus the rooms are not clean. The problem with the renovations is, this was not mentioned Anywhere when I booked. Honesty is IMPORTANT. Breakfast, don't bother, we were here 7-days and ate it 1st morning only - i'ts very very basic. So many cheap places to eat out local. Noisy staff - cleaning staff making noise and talking loudly right outside my door from 7am, no chance of a sleep in. It's cheap, and I can now see why. Never again.
Stayed 7 nights in Nov 2018
Response from Eden Garden Hotel on 16 Dec 2018
Dear valued guests Thank you so much for spending nights at Eden Garden Hotel We are deeply sorry you were unhappy due to hotel have been under maintenance . The works of renovation was finished , everything is in perfect now .Hope to serve you next time We appreciate your evaluations The best wishes to you

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Over All is great location and services except: -Walls shall have painted on some areas. -Bathtub is too high to climb in/out with my injured leg -Sofas are little old but funtional
Stayed 3 nights in Sep 2018
Response from Eden Garden Hotel on 24 Sept 2018
Dear valued guests , Thank you so much for spending nights at Eden Garden Hotel , Hotel now is under maintenanced , Hope to serve you next time Have a nice days

2/10 Terrible

MICHAEL

Loud music and noise until 2 am.
Staff people were ok, Wi-Fi was marginal most of the time. But the real loud music and people noise from Bui Vien street until 2 am were unbearable for me, it was difficult to relax and sleep. Personally, I don't recommend it.
Stayed 1 night in Sep 2018
Response from Eden Garden Hotel on 8 Sept 2018
Dear valued Guests Thank you so much for spending nights at Eden Garden Hotel , Regarding noisy as you mentioned , sorry for this inconvenience , due to the hotel located the heart of tourist area So there is a bit noisy effected to rooms located on lower floor , We are in plan upgrade hotel as well as a sound roof system in next month, Thank you so much for share your thoughts Hope to serve you next time The best wishes to you

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Good location very happy to stay in this place
Stayed 2 nights in Jun 2018
Response from Eden Garden Hotel on 1 Jul 2018
Dear Valued Guests Thank you so much for spending nights at Eden Garden Hotel We appreciate your evaluations , Hope to serve you next time The best wishes to you

4/10 Poor

Joyraj

Disliked: Property conditions & facilities, room comfort
.Staffs are very helpful.But rooms are very old and broken.Photo shown in display is for their sister concern hotel(Eden Garden2).But room provided is from Eden Garden 1. Location is very good
Stayed 2 nights in May 2018
Response from Eden Garden Hotel on 1 Jul 2018
Dear valued guests Thank you so much for spending nights at Eden Garden Hotel We are sorry you were unhappy as you mentioned above , We will work hard to fix the issued you experienced . Thank you so much for letting us know. Hope to serve you next time We appreciate your evaluations The best wishes to you

4/10 Poor

Kandoon, NYC

Disliked: Cleanliness, property conditions & facilities, room comfort
Too noisy from in and out hotel ! The bed is uncomfortable ! The staffs are nice !
Stayed 12 nights in May 2018
Response from Eden Garden Hotel on 1 Jul 2018
Dear valued guests Thank you so much for spending nights at Eden Garden Hotel We are sorry you were unhappy as you mentioned above , We will work hard to fix the issued you experienced . Thank you so much for letting us know. Hope to serve you next time We appreciate your evaluations The best wishes to you

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
BEWARE OF BED BUG BITES! Bedding was dirty, caused bed bug bites. Online pictures were deceiving: rooms were smaller than pictured and in very poor condition.
Stayed 4 nights in Jun 2018
Response from Eden Garden Hotel on 3 Jul 2018
Dear valued guests Thank you so much for spending nights at Eden Garden Hotel , as your mentioned bed bugs , we make sure there is no any bed bugs in all rooms in my hotel . I not quite agree with what you said .Hope you gave mark to hotel that worth how hotel was , please understand , with your evaluation that pull down our effort to built hotel at good ranking , if can , please move out or adjust this mark . Hope to receive you support The best wishes to you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice central location. Close to action and staff very helpful. Markets nearby have superb ice coffee and food.
Stayed 6 nights in May 2018
Response from Eden Garden Hotel on 7 Jun 2018
Dear Valued Guests Thank you so much for spending nights at Eden Garden Hotel We appreciate your evaluations , Hope to serve you next time The best wishes to you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is very good location too everything is so nice with me this is the second time my family stayed here
Stayed 1 night in May 2018
Response from Eden Garden Hotel on 4 Jun 2018
Dear Valued Guests Thank you so much for spending nights at Eden Garden Hotel We appreciate your evaluations , Hope to serve you next time The best wishes to you

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2018
Response from Eden Garden Hotel on 22 Mar 2018
Dear Valued Guests Thank you so much for spending nights at Eden Garden Hotel We appreciate your evaluations , Hope to serve you next time The best wishes to you

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again
Stayed here three times before & this was our fourth visit. Staff are always friendly & will go the extra mile. Nothing is too much trouble, the rooms are comfortable & the hotel is surrounded with bars & restaurants serving every kind of food. This is not a 5 star hotel but the service is as good as many 5 star hotels I've stayed in before. Value for money that will be hard to beat.
Stayed 3 nights in Feb 2018
Response from Eden Garden Hotel on 12 Feb 2018
Dear Valued Guests Thank you so much for spending nights at Eden Garden Hotel We appreciate your evaluations , Hope to serve you next time The best wishes to you

8/10 Good

James, Singapore

Liked: Staff & service
Hotel conveniently located for food and shopping
Our request for the two rooms on the same floor was not granted. Breakfast was good and services efficient. Water leaking from the sink was repaired upon request.
Stayed 3 nights in Dec 2017
Response from EDEN GARDEN HOTEL on 1 Jan 2018
Dear valued guests Thank you so much for spending nights at Eden Garden Hotel We appreciate your evaluations , We will work hard to fix the issued you experienced . Thank you so much for letting us know , Hope to serve you next time The best wishes to you

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel
This is or ninth or tenth time to stay at Eden Garden and we always enjoy our stay here. From the friendly face of the porter to the ever friendly welcome from the receptionist. All the staff are very friendly. So close, within walking distance to most of the sights of Ho Chi Minh City
Stayed 4 nights in Dec 2017
Response from Ha Nga on 16 Dec 2017
Dear valued guests Thank you so much for spending nights at Eden Garden Hotel We appreciate your evaluations , Hope to serve you next time The best wishes to you EDEN GARDEN HOTEL

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017
Response from Ha Nga on 6 Nov 2017
Dear valued Guests Thank you so much for spending nights at Eden Garden Hotel as well as your evaluations Hope to serve you next time The best wishes to you Ms Oanh

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2017
Response from Ha Nga on 6 Nov 2017
Dear valued Guests Thank you so much for spending nights at Eden Garden Hotel as well as your evaluations Hope to serve you next time Best regards Ms Oanh

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
located at bar n night club street
can't fall asleep at night cos too noisy. air-conditioning unable to function normal. Bathroom water heater malfunction. booked 4 unit family suites but only managed to arrange 1 out of 4. If Ni budget can consider to stay else will be your own choice.
Stayed 3 nights in Jun 2017
Response from Ha Nga on 24 Sept 2017
Dear valued guests , Thank you so much for staying at EDEN GARDEN Hotel , Regarding your mentioned , Sorry for causing you inconvenience , That just happen a moment , we quickly fixed . Best regards Ms Oanh

10/10 Excellent

Ben, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eden Garden
Had no issues with early check in or settling the room on departure. The staff were extremely helpful even after we checked out and needed to shower before an overnight train. Will return before we go home. Overall so close to great food and all necessary tourist bookings etc.
Stayed 2 nights in Aug 2017
Response from Ms Oanh on 30 Aug 2017
Dear valued guests , Thank you so much for your good reviews , Would you recommend this Hotel to your friends and family Hope to serve you next time Best regards

4/10 Poor

Quang

Disliked: Property conditions & facilities
Eden garden review
Stayed there for two nights 8/11-8/13 family room for three First night they gave us room 201 and it wasn't good the room has a hole above ac so ac wasn't good also bed wasn't comfortable They moved us to room510 next day and the room was better cleaner ac worked better Overall room and hotel was ok for $30 a night There isn't many choices for breakfast Towers and sheet need to be replaced Location is good if you want to party
Stayed 2 nights in Aug 2017
Response from Ha Nga on 23 Aug 2017
Dear valued guests Thank you so much for spent nights as well as your evaluations .We are appreciate your proposal to Eden Garden Hotel , Hope to serve you next time Wish you have unforgettable memories in Viet Nam Best regards Ms Oanh