Apartment, 1 Bedroom | Living area | Flat-screen TV, iPod dock

Reviews of Novotel Living Saigon South

4 out of 5
Novotel Living Saigon South
No.2, Street C, Tan Phu Ward, District 7, Ho Chi Minh City

Reviews

8.4

Very good

Rating 10 - Excellent. 95 out of 233 reviews" "
Rating 8 - Good. 100 out of 233 reviews" "
Rating 6 - Okay. 25 out of 233 reviews" "
Rating 4 - Poor. 9 out of 233 reviews" "
Rating 2 - Terrible. 4 out of 233 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Sasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Stayed 1 night in Feb 2024

10/10 Excellent

Keana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really sweet and helpful. We stayed for 9 days and really felt the most comfortable here out of the three other places we stayed. Will be coming back!
Stayed 9 nights in Feb 2024

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Nov 2023

6/10 Okay

Caroline

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disappointing stay for a Novotel.
Location perfect for work purposes. Air conditioning did not work in room 1302. Colleague’s room also on the 13th floor, air con did not work. Outside air temp 35 degrees and none of the bedrooms had the aircon on upon arrival. Just far too hot. Not great for international visitors. No extra toilet roll and not enough coffee & tea. Staff took 20+ mins to acknowledge or serve in the restaurant area. Ordering a glass of wine took another 15 mins and white wine wasn’t chilled. Again, not what was expected from Novotel. We will not be returning on our next business trip sadly.
Stayed 1 night in Nov 2023

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip for conference Just 5 minutes walk to conference hall Shops nearby, coffee shops, 7-eleven, restaurants etc Will stay again if back to conference again
Stayed 4 nights in Oct 2023

8/10 Good

WEI-LI

Business traveller
Liked: Staff & service
The staff is helpful.
Stayed 1 night in Sep 2023

8/10 Good

Son

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. I liked
Stayed 3 nights in Aug 2023

10/10 Excellent

CUONG

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All of the staff are trustworthy and out standing performance, facilities are safe and clean this is one of the best in District 7, Management team is well trained, I will be back again next time.
Stayed 7 nights in Jan 2023
Response from Vincent - Front Office Manager on 3 Mar 2023
We deeply value your patronage and thank you for sharing your experience with us. We are delighted to know that you’ve had a great stay experience with us especially the service we delivered. Our colleagues are working hard every day to consistently provide the best service along with the finest facilities of our hotel. Once again, thank you for sharing your feedback with us. We look forward to welcoming you again in the near future when your travels bring you to Ho Chi Minh City!

10/10 Excellent

Shuqian

Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2023
Response from Vincent - Front Office Manager on 3 Mar 2023
Thank you for choosing to stay at Capri by Fraser Ho Chi Minh and very nice score rating us. We hope to be your home away from home every time your travels bring you to our charming city

6/10 Okay

Kyung Nam, La Habra

Stayed 4 nights in Nov 2022

10/10 Excellent

An

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff is very professional but still friendly. Many choices of food around the hotel.
Stayed 3 nights in Nov 2022
Response from Chung Minh Van on 22 Nov 2022
Thank you for your feedback which will be shared with the team at Capri by Fraser, Ho Chi Minh. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience whenever staying with us. We look forward to welcoming you again.

10/10 Excellent

Robert

Stayed 1 night in Jul 2022
Response from Reservation Team on 16 Aug 2022
Thank you so much for your valuable feedback

6/10 Okay

Michelle

Stayed 1 night in Apr 2022
Response from Reservation Team on 13 May 2022
Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your needs. We wish you a beautiful holiday.

8/10 Good

Thao

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I love the location, its quite but also nearby Cresent Mall, restaurants. Staff is helpful, breakfast buffet is decent
Stayed 1 night in Apr 2022
Response from Chung Minh Van on 14 Apr 2022
Dear Thao, Thank you for the lovely review. I am glad that you loved the location of the hotel, the services from our associates, and the breakfast services. We look forward to welcoming you back. Chung Minh Van - General Manager

8/10 Good

RNDr.Milan

Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Lance Luong, Front Office Supervisor. on 17 Jan 2020
Dear Valued guest, Thank you very much for the review of our hotel! We hope that you had a comfortable stay with us. Wish to see you again very soon. Please let us know If anything that we can improve. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I chose this hotel, as it is near the start line for HCMC marathon. Hassle free check in and well maintained hotel .
Stayed 2 nights in Jan 2020
Response from Lance Luong, Front Office Supervisor. on 7 Jan 2020
Dear Valuable guest, Thank you very much for the great review of our hotel! We hope that you had a comfortable stay with us and hope to see you again very soon. Please let us know If anything that we can improve. Sincerely,

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and rooms were clean. The breakfast was ok, wish they prepared scrambled eggs instead of having to order eggs from the chef to avoid waiting.
Stayed 1 night in Nov 2019
Response from Lance Luong Front Office Supervisor on 6 Dec 2019
Dear Valuable guest, Thank you very much for the good review of our hotel! We are glad that you enjoyed your stay and noted about the comment. Hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Lance Luong, Front Office Supervisor on 19 Nov 2019
Dear Valuable guest, Thank you very much for the good review of our hotel! We hope that you enjoyed your stay with us and wish to see you again very soon. Please let us know If anything that we can improve. Sincerely,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Expo Hotel
Stayed here for a convention so it was chosen based on it being close, just a 5 min walk. The hotel was ok and served the purpose. Breakfast was a bit weak, same offerings all four days Service was good. There are some restaurants in the same Building and a mall about 15 min walk away
Stayed 4 nights in Oct 2019
Response from Lance Luong Front Office Supervisor on 13 Nov 2019
Dear Mr. Richard, Thank you very much for the good review of our hotel! We are glad that you had a comfortable stay. Noted about the breakfast comment and we will look for improvement on this field. Hope to see you again very soon. Please let us know If anything else that we can improve. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and bright room. I would be happy if there are more menu at breakfast buffet.
Stayed 1 night in Sep 2019
Response from Lance Luong Front Office Supervisor on 26 Sept 2019
Dear Value Customer, Thank you very much for the good review of our hotel! We hope that you enjoyed your stay with us. Noted about the breakfast comment and we are looking for options to make the menu larger. Hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Almost perfect, except for the missing TV!
There was a TV in the living room. However, there i sno TV in the bedroom which is very inconvenient.
Stayed 1 night in Sep 2019
Response from Lance Luong, Front Office Supervisor on 20 Sept 2019
Dear Value Customer, Thank you very much for the good review of our hotel! We hope that you enjoyed your stay with us. Noted about the TV in the room, we will re-look at the room arrangement. Hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern! Nice bathrooms. There was nothing i did not like at this hotel!
Stayed 2 nights in Sep 2019
Response from Lance Luong, Front Office Supervisor on 11 Sept 2019
Dear Valuable guest, Thank you very much for staying with Capri by Fraser HCMC! We appreciate the great review with encouraging comments and glad that you had a pleasant stay. Hope to see you again very soon. Please let us know If anything else that we can improve. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Lance Luong Front Office Supervisor on 28 May 2019
Dear Valuable guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Please also let us know if anything we can improve. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Lance Luong, Front Office Supervisor on 28 May 2019
Dear Valuable guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Please also let us know if anything we can improve. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Property seems getting not so well managed as compared my last visit in March 2019
Stayed 1 night in May 2019
Response from Lance Luong Front Office Supervisor on 28 May 2019
Dear Valuable guest, Thank you for the great review of our hotel! We regret that your last stay was not as expected due to our shortfall, we will strengthen up our management in hope that you will enjoy your next stay with us. Hope to see you again very soon. Please also let us know if anything we can improve. Sincerely,

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable hotel
Hotel location is good and convenient, room is spacious and clean and very comfortable. Had a good stay!
Stayed 3 nights in Mar 2019
Response from Lance Luong Front Office Supervisor on 8 Apr 2019
Dear Ms. Katherine, Thank you very much for the good review! We are glad that you enjoyed your stay and satisfied with the room. Please also let us know If anything else that we can improve. Sincerely,

8/10 Good

Tai Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Lance Luong Front Office Supervisor on 1 Apr 2019
Dear Tai Liang, Thank you very much for the review for our hotel! Hope to see you again very soon. Please also let us know If anything that we can improve. Sincerely,

10/10 Excellent

Thi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to temporarily call home
Everything was perfect. The room was spacious, the people at reception and the doors were always friendly and accommodating, the convenience store was a great bonus as well. Would definitely return next time I visit my family.
Stayed 7 nights in Jan 2019

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good, comfortable.
good, expected level of service and quality by Fraser. Will stay again if I ever visit the area next time.
Stayed 2 nights in Jan 2019
Response from Lance Luong on 11 Feb 2019
Dear Shauna, Thank you very much for reviewing our hotel! We are glad that your stay was pleasant and satisfied. We hope to see you again very soon and wish you have a good day. Please let us know If anything that we can improve. Sincerely, Lance Luong Front Office Supervisor

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Lance Luong on 21 Jan 2019
Dear Mr. Value Customer, Thank you very much for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know If anything that we can improve. Sincerely, Lance Luong Front Office Supervisor

8/10 Good

Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Good business hotel stay. Manybeateries aroudb the hotel. Convenient. Breakfast spread poor. Can improve. Overall stay, good
Stayed 1 night in Dec 2018
Response from Ken Banh on 25 Dec 2018
Dear Ho, Thanks so much for reviewing us. Your valuable comments are very helpful for us to improve our services. We hope to see you again in Capri hotel. Ken Banh A.Front Office Manager

2/10 Terrible

MARTIN

Completely overpriced for what is being offered. Walls appear to be made from cardboard which results in one being able to hear any small noise from the rooms to the right and the left. Not recommended
Stayed 1 night in Nov 2018
Response from Ken Banh on 4 Dec 2018
Dear Martin, Thanks so much for taking your time to review our hotel. We felt sorry that your stay was comfortable and not a satisfied experience. Your valuable comments are really helpful for us in order to re look into it and improve. We hope to see you again and to serve you a better service. Best regards, Ken Banh A.Front Office Manager

6/10 Okay

Sudesh

Liked: Cleanliness, staff & service
Improvement needed
The hotel staff were good. Roadworks in front of hotel, made it inconvenient, hotel quality of fittings was quite mediocre Had meals couple of times at the restaurant and was very avaerage at best This hotel is definitely not 4 star , more like 3 star
Stayed 5 nights in Nov 2018
Response from Ken Banh on 13 Nov 2018
Dear Sudesh, Thanks so much for taking your time to reviewing us. Your valuable comments are very helpful for us to improve our services. We are also felt sorry for your inconvenience due to front roadworks. We hope to see you next time to serve you a better service. Ken Banh A.Front Office Manager

8/10 Good

Edvins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was good
Stayed 3 nights in Aug 2018
Response from Ken Banh on 8 Oct 2018
Dear Edvins, Thanks so much for great reviewing us. Hope to see you again in nearly future. Ken Banh A.Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Ken Banh on 17 Jun 2018
Dear Value guest, Thanks so much for reviewing us. Please let us know If anything that we can improve. Sincerely yours, Ken Banh Assistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally pleasant
Rooms are clean and functional with all the necessities. 3min wall to exhibition centre, 8min wall to huge shopping mall. Only drawback is that it is pretty far from downtown District 1 which needs min 30min can ride.
Stayed 4 nights in May 2018
Response from Ken Banh on 29 May 2018
Dear Value guest, Thanks so much for reviewing us. Your valuable comment is motivated and inspired us so much. We hope you've found your stay was convenience and looking forward to see you again in nearly future. Ken Banh Assistant Front Office Manager

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfort hotel.
Clean and comfort hotel, value for money.
Response from Ken Banh on 19 May 2018
Dear Christine, Thanks so much for reviewing us. Please let us know If anything that we can improve. Ken Banh Assistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean business hotel. no gimmick. no surprise.
Stayed 3 nights in Jan 2018
Response from Mija Park on 30 Jan 2018
Dear Guest, Thank you for your review. We glad to hear that you had a comfortable trip at Capri Ho Chi Minh. Hope to see you again soon in the future. General Manager

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018
Response from Capri Team on 22 Jan 2018
Thank you for your rate. We hope to see you again soon in the future. Capri Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was Ok. Expecting more from Fraser
It was Ok. Expecting more from Fraser brand. The luxury and awesomeness experience is not quite there. Room looked dark and not vibrant, maybe because the curtain color is brown.
Stayed 2 nights in Aug 2017
Response from Mija Park on 14 Dec 2017
Dear Guest, Thanks very much for your comment and support our brand. We definitely look into it and improve our rooms. Looking forward to welcoming you again in your future trip. Mija Park General Manager

8/10 Good

WEI-CHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

10/10 Excellent

Ethan, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to SECC
Enough room and nice facilities to stay during the exhibition. They provided delicious breakfast with PHO, breads and fresh fruits. Small CVS store at the first store. You could visit Korean town where in district 7 for dining.

8/10 Good

Mark, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.as always
Good hotel. Great if you want to be in D7, but if you are a tourist, better find something in D1. Clean good rooms. Good restaurant selection a 15 minute walk at crescent, but I worry local area will go down hill with Parkson Mall closing. Breakfast, if you haven't got it included is way to much and the staff have some confusion how much it costs. Also, breakfast has the same problem as always here, many staff but no one checks if the serving dishes are empty - it took them 15 minutes to bring out food for the servers before we could eat.
Response from Mija Park - General Manager on 6 Nov 2016
Dear Mark, Thanks so much for staying at Capri by Fraser Ho Chi Minh! We are delighted to hear about your comments on our staff service as well as your stay was comfortable one. We also have Free Shuttle Bus, City Bus station in front of hotel help guests easy coming to town. For the restaurant, despite the fact that this restaurant is no longer managed by us, we thanks for your comments. We will deliver your message to restaurant and to ensure they improve service and make your trip more perfect. Once again, thanks so much and looking forward to welcoming you again in the near future. Mija Park General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet place
located a bit far from downtown, this hotel is plesant, quiet and confortable we rent the appart and benefit from a functional kitchen
Response from Mija Park - General Manager on 5 Nov 2016
Dear Guest, Thanks so much for staying at Capri by Fraser Ho Chi Minh! We are delighted to hear about your comments on our staff service as well as your stay was comfortable one. For the restaurants, despite the fact that this restaurant is not managed by us, we thanks for your comments. We will deliver your message to restaurant and to ensure they improve service. We have Free Shuttle bus and City Bus station in front of hotel help guests easily going to town. Please just request Front Desk, they will arrange to you. Once again, thanks so much and looking forward to welcoming you again in the near future. Mija Park General Manager

8/10 Good

Ming-feng

Liked: Cleanliness, property conditions & facilities

6/10 Okay

THUC, Vietnam

Liked: Cleanliness, staff & service, room comfort
Not worth the money very much!
The service did not meet my expectation with the price that I paid for staying there. Room is quiet small but I don't mind, the staff are keeping them very clean. Breakfast was not so good compare to other 4 stars hotels. View is nice though (I got room on 11th floor).

4/10 Poor

Huu Minh, singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Below expectations
Staff were friendly. But the quality was not the standard I expected of Faser. The rooms were really small and the build quality was poor considering now new the building was. The room was a little smelly as well.

10/10 Excellent

James, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Our regional office is a 5min walk away so location is ideal. Staff excellent and always ready to help. Supermarket has everything one needs if one decides to eat in room. Restaurant value for money with a varied menu. Will return for next visit as rates are reasonable.