Deluxe Double Room, Ensuite (With 4 Poster Bed)
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Reviews of Villare Hitchin Town Centre

3 out of 5
Villare Hitchin Town Centre
9 Sun Street, Hitchin, England

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 249 reviews" "
Rating 8 - Good. 86 out of 249 reviews" "
Rating 6 - Okay. 50 out of 249 reviews" "
Rating 4 - Poor. 25 out of 249 reviews" "
Rating 2 - Terrible. 22 out of 249 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

ALISTAIR

Stayed 4 nights in Dec 2022

2/10 Terrible

Noreen

Stayed 3 nights in Dec 2022

2/10 Terrible

Simon

Stayed 1 night in Dec 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

2/10 Terrible

derek

Travelled with family
Disliked: Staff & service, property conditions & facilities
i didn't like it because i didn't get to stay there i cdn't check in as the hotel was closed pathetic we had to book in at another hotel which cost £140 which i expect you to reimburse as there was a breach of contract
Stayed 1 night in Dec 2022

4/10 Poor

I

Liked: Staff & service
Hotel was ok , service check in was all good , parking was a bonus , The hotel location is great , in the centre of town. Breakfast was good. The thing that let the hotel down was on one of the coldest days of the year the heating in the room didn't work so we were freezing cold.
Stayed 1 night in Dec 2022

4/10 Poor

HOWARD

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Best go elsewhere
It is just not clean and room was cold
Stayed 1 night in Dec 2022

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Alana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really happy with the hole hotel absolutely gorgeous will be booking again really soon for the weekend , Thank u to the staff x

4/10 Poor

Tracy

Stayed 1 night in Nov 2022

4/10 Poor

Jen

Stayed 1 night in Nov 2022

4/10 Poor

Warwick

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Plumbing system in room 12 did not finction this very disconcerting
Stayed 1 night in Oct 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Location of the hotel was perfect as just outside from the Town Square. Check in was nice and informative. The room was spacious, very clean well presented. No issues throughout the stay. We had breakfast included, and the food was good, it was shame that there was not a big variety in options. A few guests did complain of noise from across the road on the Saturday night but we did not hear this.
Stayed 2 nights in Oct 2022

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Warm and friendly welcome. The décor is like a stately home which I liked and is a nice change from the usual. The place seems in need of repairs though and in the first room I had, the toilet didn't flush. I was changed to another room and on the second night I came back to find there had been a leak from above onto the bedside table and lamp and all down the wall. Also the curtain ties needed replacing, the lever on the tap was missing as was the sink plug and the glass of the toothbrush holder. The breakfast was nice although there was no decaf and the sausage was basic. It is very well located right next to the historic main square although it was rather loud on the Saturday evening because of the music from a bar on that road. Overall it was fine for the price, good service and breakfast.
Stayed 2 nights in Sep 2022

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Andrew

Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Really disappointing
Overall was pretty disappointed considering it cost us over £120 for one night. The check-in process was non-existent, the restaurant was closed so we were left waiting outside on the street until someone could come and let us in (not sure why it was closed, we arrived at 6pm on a Friday evening). The room was really tired with lots of things not working (batteries in remote control, curtain pulls etc.) - it feels like it hasn't been updated in about 30 years. There was a weird smell (slightly sewagey) in the bathroom, and the room was REALLY noisy - there is a bar right across the road that plays really loud music until 2am, and the door to the corridor has absolutely no soundproofing, so you can hear everything that goes on. Finally, and most importantly, the mattress was really uncomfortable - they've clearly tried to extend its life by adding a mattress topper/futon, but it's really uncomfortable to sleep on.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

6/10 Okay

Brian

Liked: Cleanliness
Few days away
Nice room but unpractical entrance town suite low door and step in . Breakfast paid for but never taken as was too early
Stayed 3 nights in Jul 2022

10/10 Excellent

Paresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service
Sleeping in an old shop?
Room 5 seems to have been a shop previously owing to lots of window, thankfully now frosted. Breakfast was good, coffee especially good. Parking was a real bonus.
Stayed 1 night in Jul 2022

6/10 Okay

Julia

Stayed 5 nights in Jun 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice staff and good room for what we paid
Stayed 1 night in Jul 2022

4/10 Poor

clair

Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of small problems added up a great location
This was a very dated hotel, there was a lot of small things that added up. The check in process was to be handed a card and some vague directions, we then had to go back as "there is a knack" to opening the door she then demonstrated, ripped and old furniture out side the door. A shower that the door bangs on the sink when you open it. No hair dryer. We woke in the morning- early becouse the broken blind let in all the light with no idea what time breakfast was, this isnt on the web site, no welcome pack in the room and as stated it was more of been handed a card as check in. So becouse there was only 2 small sachets of milk in the room for tea making and 1 glass we went out to a coffee shop to get a drink, we then couldnt get back in the building becouse the swipe to the out side door didnt work, after 10 minutes of trying it and knocking we went back out for another coffee untill there was life in the place. On our return it appeared breakfast was running so we went in to the restaurant and were told there was no option for a cooked breakfast it was just if you wanted one, so we had one but it was a poor and limited breakfast, 1 sausage 1 egg dont like beans so they were left, no tomatoes ect no choice of fruit juice just orange, tea was stewed in a comunal pot no choice of other teas. There were some good points the bed was comfortable and the location was great but for the cost £175 per night would not return
Stayed 1 night in Jul 2022

6/10 Okay

andy

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Different
A very old building which makes it interesting but challenging and somewhat dates. Lovely breakfast!
Stayed 1 night in Jun 2022

6/10 Okay

piers

Business traveller
Disliked: Cleanliness, property conditions & facilities
Disappointed
Room not very clean, not vacuumed at all, see photos. Spa bath didn’t work. Strange kitchen in room, tatty old furnishings. No wardrobes or even a hanger? Two old sofas outside in the carpark. Breakfast was average choice of fry up or bacon sandwich, is what i was offered, tea ,coffee , orange juice, butter and condiments on a table to help yourself, no glass for juice. All in all not worth 83 pounds
Stayed 1 night in Jun 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Apr 2022

10/10 Excellent

Mel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked the honeymoon suite to celebrate our 10 year Anniversary and our stay was perfect. Traditional setting big TV lovely en-suite. The room was perfect the breakfast was lovely too!
Stayed 1 night in Apr 2022

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rooms are great. Beds are extremely comfortable and air conditioning in the room is handy. Location in the centre of town is excellent as well 👍.
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
On arrival to the room there was mechanical equipment left on the floor and a dirty mug left in the sink. Overall cleanliness was not of a high standard
Stayed 1 night in Apr 2022

10/10 Excellent

Mark

Stayed 1 night in Apr 2022

10/10 Excellent

Tracy

Stayed 1 night in Mar 2022

6/10 Okay

ELAINE

Disliked: Staff & service
Hitchin break
The checkin needs changing we stood outside the property in the rain for more than 5mins untill someone answered the door checkin was slow and arduous the room was clean but very dated the breakfast was good the hotel is in a good location and Hitchin is a nice town.
Stayed 1 night in Mar 2022

6/10 Okay

Robert

Stayed 1 night in Mar 2022

10/10 Excellent

Kevin

Stayed 2 nights in Feb 2022

8/10 Good

Claire

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room was lovely and large with a kitchenette, and microwave, but no crockery or cutlery! The toilet cistern was boxed into the wall, but it was not complete so it was very untidy. No shower curtain, was afraid of flooding the bathroom
Stayed 1 night in Dec 2021

2/10 Terrible

mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel last minute as I was let down by another hotel. On arrival, the receptionist was friendly. I literally put my belongings in the room and went straight out for dinner.When I returned just after 11pm, I went to my room but was unable to gain access. I went to the front of the hotel to try to gain access, I called the phone number approx 20 times to no avail. I banged on the door but no-one came. I eventually had to sleep on my Son's sofa as I had no car key with me either. I returned in the morning to be told that he had been sat in the room but didnt hear me and his phone was on the shelf so he didnt hear it!!! I said that I hoped he wasnt expecting me to pay to which he responded he was expecting payment. When I told him I was not happy he said as long as I didnt have breakfast I could get a refund. It has taken me nearly 3 weeks to get a refund. I have since read the reviews , I think this hotel should be removed from the website, appalling!!!
Stayed 1 night in Nov 2021
Response from Daniele Amici on 17 Dec 2021
Hi Mark, Thank you very much for taking the time and review your experience with us. I came to know about your situation only today and as soon as I did you we sorted out your issue. As you booked and paid Expedia, we were not in a position to resolve the matter with you directly. I feel that is not a great fair play your end to post such a negative review as soon as you had accomplished your objective. I understand our room key system can be temperamental at times and I am sorry to hear that you did not manage to get it working the majority of our other guests have no problem with it. Nevertheless, I hope you will give us another chance to provide you with the wonderful stay you deserve. Best, Daniele Amici Revenue Manager

6/10 Okay

lyn

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Bella Vita
The room was clean. The bathroom widow didn’t shut properly so was freezing. The wardrobe was set in the wall, it was too high for us to hang any of our clothes. The air conditioning didn’t work properly. Beds were comfy. Breakfast was average. It wasn’t worth the money I paid which was £121.21 for a twin room.
Wardrobe in wall. About 3 foot off the ground
Bathroom window
Gap in bathroom window
Stayed 1 night in Dec 2021

8/10 Good

Jan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel, slightly better service needed
Lovely room, very old fashioned with four poster bed but we loved this and it was comfortable and really quirky. Bathroom was a bit cold and the hot water didn’t last long enough to fill the large bath! Breakfast was only offered between 8 and 9 which wasn’t convenient so even though this was part of the room price we didn’t have breakfast. On the day of check out, someone came to the door twice from 9:30 am when I was working in the room and I told them on both occasions that I would be out at the check out time of 11 am. Other than that very quirky hotel and convenient for Hitchin town centre.
Stayed 2 nights in Nov 2021

6/10 Okay

Rebecca

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Pleasant
It was easy to find and the minimal contact we had with people who worked in the hotel was pleasant, however the keycard to get into our room was faulty and we couldn’t get hold of anyone to change it. Breakfast was ok, basic with no choices offered, however for the price was good.
Stayed 1 night in Nov 2021

6/10 Okay

Gareth

Business traveller
Disliked: Staff & service, room comfort
Poor service on arrival, room charming but door entry system unreliable. Breakfast Ok but little choice. Ok for a one night stay and ideally located in the centre of town. Would probably stay somewhere else next time
Stayed 1 night in Oct 2021

10/10 Excellent

Cyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an overnight stay, very happy with the accommodation, lovely English breakfast and would happily book again if coming back this way
Stayed 1 night in Oct 2021

4/10 Poor

Joe

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The restaurant food was spectacular
Stayed 4 nights in Oct 2021

6/10 Okay

Graham

Business traveller
Hotel in Hitchin
Traditional hotel with some character. Decent parking if a little tight getting through ginnel. Wi-fi good. The one woman breakfast server / cook turned up late on day one so too late for breakfast before work. Good location for town centre and next door to Witherspoons so amenities close by. For work / short stay the accommodation is fine.
Stayed 2 nights in Oct 2021

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

4/10 Poor

Katie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not for families
The family room was not fit for purpose. The stairs up to the bathroom were a hazard to our toddler and the bathroom in the eaves was unusable to anyone over 5ft. Comfortable beds but dirty carpets and bathroom. Very limited breakfast options but what was served was nice enough. Staff were very friendly.
Stayed 2 nights in Aug 2021

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We had to have a change of room as first room had a problem with wasps but second room was nice.
Stayed 2 nights in Aug 2021

6/10 Okay

Simpson

Bathroom lights turned themselves on and off all night
Stayed 1 night in Jun 2021