- Liked: Cleanliness, staff & service, amenities
- Disliked: Property conditions & facilities
Beautiful building in an amazing setting, nicely decorated in the public areas and evidently maintained with care and high standards. But... breakfast was completely self-service and the two toasters only worked at half their capacity: 4 of the 8 toasting slots failed to heat up. The demand for toast is always high, so this created an impression of inefficiency and/or carelessness. My ‘economy single room’ contained the most uncomfortable bed l’ve ever paid to sleep in. The spavined springs complained with every movement, and a ratty old duvet had been inserted under the mattress protector in an effort to reduce the impact of lumps and failed suspension. I’ve seen better at the tip! All this came to light when l remade the bed, which was necessary because the bottom sheet lifted off when l turned back the upper duvet. It hasn’t been tucked in, let alone made with hospital corners. Overall, a class act spoilt by a couple of false economies!