This hotel is situated in the heart of Florence, just a few minutes walk from the Duomo. It is convenient to just about everything you want to do in the heart of downtown. The front desk staff is absolutely charming and wonderful from the moment you walk in until the moment you check out. We were really impressed how often they went above and beyond to accommodate us, even packing us to go meals that were ready at our very early in the morning check out. Our room was huge, with a wonderful sitting area, a comfortable, large bed, and a cute little balcony terrace. The bathroom, too, was large and well appointed. Wonderful, soaps, and amenities were provided. Our package included breakfast, which was, absolutely delightful. The bar in the main lobby was never crowded, and the bartenders provided wonderful service, whether it was coffee in the morning or a drink at night.