Club Suite, 1 Bedroom, Corner | In-room safe, desk, laptop workspace, blackout curtains

Reviews of Sheraton Grand Hiroshima Hotel

4.5 out of 5
Sheraton Grand Hiroshima Hotel
12-1 Wakakusa-cho, Higashi-ku, Hiroshima, Hiroshima-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1005 reviews" "
Rating 8 - Good. 222 out of 1005 reviews" "
Rating 6 - Okay. 52 out of 1005 reviews" "
Rating 4 - Poor. 17 out of 1005 reviews" "
Rating 2 - Terrible. 9 out of 1005 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached to the station (don’t hear trains) with large rooms and great breakfast buffet, was perfect for my stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Mei Kim

Liked: Amenities, property conditions & facilities
The room does not have dehumidifier. Windows was wet with humidity.
Stayed 1 night in Mar 2024

10/10 Excellent

Akiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transit. Great cafe and food.
Stayed 2 nights in Dec 2023

10/10 Excellent

Erez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing staff..thank you.
Stayed 3 nights in Mar 2024

6/10 Okay

Monica, Paris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
bedding is not good. kingsize linens and especislly duvet is heavy and not confortable
Stayed 3 nights in Mar 2024

10/10 Excellent

Vipul, Livermore

Stayed 1 night in Mar 2024

10/10 Excellent

Francisco A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and wonderful hotel. I would stay here again.
Stayed 1 night in Jan 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There definitely are some great aspects of staying near the station. There’s an amazing eating area with a plethora of popular restaurants as well as one of the best supermarket with pre-made foods. It is a little further away from the sites/shopping areas but there’s a great set of bars adjacent to the station complex that we saw during the day but looked like they’d come alive at night.

6/10 Okay

Mohammed

Travelled with family
Liked: Cleanliness
Breakfast was horrible, very crowded. and the whole lobby area and elevators smells like food
Stayed 2 nights in Dec 2023

10/10 Excellent

Julia

Stayed 2 nights in Dec 2023

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Next to train station and shopping
Stayed 2 nights in Dec 2023

10/10 Excellent

Carmel

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was wonderful and great view past the buildings and train station.
Stayed 2 nights in Dec 2023

10/10 Excellent

Luke

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Suresh Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s right next to the Hiroshima station. It’s so convenient
Stayed 2 nights in Dec 2023

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Helen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying here and I really enjoyed the hotel. It's connected to Hiroshima station so it made traveling in the city and taking a day trip to Fukuoka so convenient. Our room was big, clean, and comfortable. Loved, loved, loved our big bathtub. At the end of the day of walking all day into the early evening, soaking in the tub was a great way to cap off the night.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to train station. Very friendly staff, room is big and clean, will come again

8/10 Good

Peter P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to the bathroom would constantly fall away from its guides when using it, as would the panel beneath the bedside table. Not what you expect for $850AUD night room.
Stayed 2 nights in Nov 2023

10/10 Excellent

Chanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
The hotel is well located. The room was large, clean and comfortable. Straight above the train station, which is full (ground floor) with lots of good places to eat and a large place for sweets and baked goods. Reasonable priced.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our go to hotel whenever we come to visit our family in Hiroshimo. Perfect location too. We love this hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position just on the edge of the station ideal for sightseeing and eating in the various places in the station
Stayed 2 nights in Nov 2023

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 4 nights in Nov 2023

10/10 Excellent

Marine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Sheraton was amazing. The room was superbe and cozy, the hotel is ideally located to the Hiroshima Station and there’s lots of dining options close to it.
Stayed 3 nights in Nov 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, lovely bar and views. Rooms a little dated but very spacious!
Stayed 2 nights in Oct 2023

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
Excellent location. Large corner room. Extremely quiet. Lovely service.
Stayed 3 nights in Nov 2023

10/10 Excellent

Judy

Travelled with partner
Liked: Amenities
All great
Stayed 2 nights in Oct 2023

8/10 Good

Yoshio

Close to train
Stayed 3 nights in Oct 2023

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Super comfortable & close to train station
We moved to the Sheraton from another hotel our last night in Hiroshima to be close to the train station. Convenient location being next door to Hiroshima Station. The breakfast buffet was wonderful, both Japanese and American food. The service was impeccable. Beds were comfortable and rooms were palatial compared to most Japanese hotels! It was a treat!
Stayed 1 night in Oct 2023

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, really near the Shinkansen, this facilitated travel very much. Close to trains, trams and bike rental. The room slightly outdated for Japan standards. This in the US would have as good as it gets. Love it
Stayed 1 night in Oct 2023

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such friendly staff. The rooms were clean and modern. The staff in the Club Lounge on the 20th floor were soooo nice. It was in a great location - 5 min walk from the Shinkansen.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for food shopping and trains. The hotel staff were very gracious and helpful. I would highly recommend this hotel based on our experience.
Stayed 3 nights in Oct 2023

8/10 Good

Jeffrey, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean. Location at Hiroshima station which is very convenient
Stayed 2 nights in Oct 2023

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the station. Breakfast buffet was very good
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Staff from check-in to housekeeping were very friendly and helpful. Proximity to the train station and its many eateries and shops were terrific. The room was large and very comfortable. The only minor disappointment was that the room had no drawers to store personal necessities.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Linda

Travelled with group
Liked: Staff & service, property conditions & facilities
Excellent choice
The staff from check-in to housekeeping have been very friendly and helpful. The rooms are huge and comfortable. The only minor disappointment is that the rooms have no drawers to store essentials. Hotel is located close to the train station that has many eateries and shops.
Stayed 3 nights in Oct 2023

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, property and staff. We were very disappointed about the pool that was advertised as you need to pay per person to swim in it. The cost was approx 1850 yen per person. Also, booked a room for 3 people. Got an upgrade that had a king bed and a sofa bed. When we called downstairs for bedding, they wanted to charge us an extra 5,000 yen per night. After a bit of discussion they did not charge us.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Stayed 1 night in Sep 2023

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Lorraine, New Hyde Park

Travelled with family
Liked: Cleanliness, staff & service
location. Right next to Hiroshima Station. The double twin beds room are nice but little issue with privacy. Toilet and Shower are see thru glass. Not enclosed bathroom with door. Only room has privacy with door is the corner room which little more expensive but not good view. We stayed at 12th floor and all we see is parking lot and street. But we have no choice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Mie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Just steps away from the hair of human train station. Many options food? The staff was his friendly as they can. My family cannot say enough good things about this hotel. I'll recommended for all
Stayed 1 night in Jul 2023

10/10 Excellent

Schuyler

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location! The hotel is beautiful, the staff is very helpful and friendly, and the rooms are very nice. Just make sure you’re comfortable with your traveling companions - the shower wall is frosted glass but still a bit see through. Overall, we enjoyed our stay immensely!
Stayed 2 nights in Jul 2023

10/10 Excellent

Karen

Stayed 3 nights in Jul 2023