Standard Room, 2 Double Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Suburban Studios

2 out of 5
Suburban Studios
706 E Oglethorpe Hwy, Hinesville, GA

Reviews

5.8
Rating 10 - Excellent. 51 out of 249 reviews" "
Rating 8 - Good. 42 out of 249 reviews" "
Rating 6 - Okay. 47 out of 249 reviews" "
Rating 4 - Poor. 37 out of 249 reviews" "
Rating 2 - Terrible. 72 out of 249 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marshall

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My job is running longer than expected which is par for the course in the industry I work in and the staff at Suburban studios accommodates my needs without complaint and so seamlessly that I can't understand why anyone would have a bad review of this location. You guys are awesome. Thanks Suburban Studios.
Stayed 4 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Marshall,We appreciate your kind words about our accommodating staff at Suburban Studios. Our team strives to provide seamless service to all our guests. We look forward to welcoming you back on your next visit.

4/10 Poor

Mitchell, Allenhurst

Business traveller
Disliked: Staff & service, amenities
There was no breakfast offered
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Mitchell, We regret to hear about your experience. For any concerns regarding your stay, we recommend reaching out to our management team directly. Your feedback is valuable to us as we strive to improve our services. Thank you for sharing your thoughts with us.

8/10 Good

Donna

Liked: Cleanliness, staff & service
Great stay for the price
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Donna,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and found value in our accommodations. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable experience in the future.

6/10 Okay

sykotik, Allenhurst

Stayed 1 night in Feb 2024
Response from Manager on 2 Apr 2024
Hello sykotik, We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any areas of improvement mentioned in your review. We value your feedback and hope to have the opportunity to welcome you back for an enhanced experience.

8/10 Good

Thomas

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice room it was big and clean and no pest. Had refrigerator and microwave but no coffee pot but a cup and instant coffee and you are good to go. For the cheaper rates no coffee was not an issue at all. Customer service was good.
Stayed 8 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Thomas,We are delighted to hear that you enjoyed our spacious and clean room with the amenities provided. Your feedback regarding the coffee pot is duly noted for future improvements. We appreciate your kind words about our customer service and hope to welcome you back soon for another pleasant stay.

4/10 Poor

Kamryn

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Kamryn,We apologize for any inconvenience you may have experienced during your stay. If you have any specific feedback or concerns, please reach out to us directly so that we can address them accordingly. We appreciate your feedback and hope to have the opportunity to host you again in the future.

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a good stay. Convenient to grocery and resteraunts. Was clean and friendly. We stayed long term and it worked perfectly for what we needed.
Stayed 6 nights in Jan 2024
Response from Manager on 26 Jan 2024
Hello Ashley,Thank you for choosing our hotel for your long-term stay. We're glad to hear that our convenient location near grocery stores and restaurants met your needs. It's great to know that you found our property clean and our staff friendly. We appreciate your positive feedback and hope to welcome you back in the future.

6/10 Okay

Colby

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Manager on 26 Jan 2024
Hello Colby,We appreciate your recent stay at our hotel. We would like to invite you to reach out to us to share any feedback or concerns you may have had during your stay, so we can address them appropriately. We value your satisfaction and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello Benjamin,Thank you for choosing our hotel for your stay! We are glad that you had a great experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Modonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 27 Dec 2023
Hi Modonna,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Collin

Stayed 4 nights in Dec 2023
Response from Guest Relations Management on 18 Dec 2023
Hi Colin,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello Justin,We're sorry to hear that you didn't have a satisfactory experience during your stay. We kindly request that you reach out to the hotel directly to provide more detailed feedback so we can address any issues you encountered. Your satisfaction is our top priority.

10/10 Excellent

Shay

Stayed 4 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello Shay,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a fantastic experience with us. Should you have any further feedback or comments, please feel free to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy at all
The room was not clean at all The room next to us was so laugh they Were having party’s around 2am And them around 5am they were already up Not happy at all microwave was not working Only one light in the room Not happy never going back
Stayed 3 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Ana,Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. We appreciate your feedback and will use it to improve our services. We hope you will consider giving us another chance in the future to provide you with a more pleasant experience.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
This place was well maintained. I stayed for 3 nights and have no complaints about it. Staff was very courteous and professional
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on 14 Dec 2023
Hi Bobby,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

4/10 Poor

Viviana

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was comfortable but has a weird noise everytime you sit or get up. The remote was not working. And front dest did not have any batteries to replace. However the ladies on the front desk gave me a remote from another room. The problem was, that it was not configured with the TV. The smell on the hotel wasn't pleasant either. I checked out 1 night ahead of time.
Stayed 2 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Viviana,Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the noise from the bed and the remote control. We appreciate the effort our front desk staff made to provide you with a replacement remote, although we apologize for the lack of configuration. We value your feedback and apologize for any odor you encountered during your stay. Should you have any further concerns, please feel free to contact our management team directly. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 9 Dec 2023
Hello Gail,Thank you for choosing to stay with us! We appreciate your feedback and are glad to hear that you had a positive experience at our hotel. If you have any specific suggestions or concerns, please feel free to reach out to us directly. We hope to have the opportunity to host you again in the future.

6/10 Okay

janae

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
One of the workers just came in at ten when our check out time was at 11
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 29 Nov 2023
Hi Janae,Thank you for taking the time to share your feedback.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the discomfort caused by the staff.Please know that your voice is of tremendous importance to us and we are confronting this issue that you mentioned to ensure that no guest has this experience in the future. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 23 Nov 2023
Dear Valued Guest,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

janae

Stayed 1 night in Nov 2023
Response from Guest Relations Management on 30 Nov 2023
Hi Janae,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

2/10 Terrible

Jamila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower handle fell off and was never fixed during the 4 day stay.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 8 Nov 2023
Hi Jamila,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We are taking note of the issue with the shower handle. We apologize that it was not fixed given that you have informed our front desk staff. Please be assured that your feedback has been shared with our team, and we are taking appropriate measures to address the issues you have raised. We value your feedback as it allows us to continually improve our services and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that exceeds your expectations.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
You get what you pay for. A good, clean room. Nothing more, nothing less.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 8 Nov 2023
Dear Valued Guest,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

2/10 Terrible

Yolanda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Loud
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Hello Yolanda,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize if your stay did not meet your expectations. We strive to provide exceptional service to all our guests and we regret if we fell short in any way. Your comments will be shared with our team for further improvement. We hope to have another opportunity to welcome you back in the future and provide a better experience.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and comfortable
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 24 Sept 2023
Hi Elizabeth,It's lovely to hear from you, and thank you for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated most aspects of your stay, especially the area. We strive to provide each client with a relaxing and comfortable experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chirag Patel on 23 Aug 2023
We appreciate taking the time giving us a review. We hope to see you again!

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
The floors an shower area
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on 8 Aug 2023
Dear Demetrius, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We hope that you had a lovely time. Thank you for appreciating the floors in the shower area.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable and quiet. Clean room and good service. The location is very convenient: close to a lot of useful necessities. Would stay again.
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 8 Aug 2023
Dear Juan, We greatly appreciate that you've taken the time to share your stay at our hotel!We are very pleased that you like our location and appreciated the friendly service of our hotel staff.We are also very happy to know that you enjoyed your stay!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Thank you for sharing this review and we look forward to seeing you again!

4/10 Poor

Bengie

Disliked: Property conditions & facilities
The floor in the room was soaking wet from all the humidity,slipped and fell
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 7 Aug 2023
Dear Bengie, We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We sincerely apologize for the issues you encountered during your stay. We are especially sad to hear about your fall. That should not have been the case. We hope that the staff was able to assist you. We will inform the management of this incident.Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.

6/10 Okay

Filicity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Guest Relations Management on 7 Aug 2023
Dear Filicity, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on 28 Jul 2023
Hello Christopher,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Mark

Stayed 1 night in Jul 2023
Response from Guest Relations Management on 9 Aug 2023
Dear Mark, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Guest Relations Management on 10 Jul 2023
Dear Floyd, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

2/10 Terrible

Jah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
…..
Stayed 2 nights in Jun 2023
Response from Guest Relations Management on 10 Jul 2023
Dear Jah, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 Terrible

Tigran

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty rooms
Stayed 1 night in Jun 2023
Response from Guest Relations Management on 12 Jun 2023
Dear Tigran, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience this may have caused you. We hope the staff was able to support and assist you with any issues you may have encountered to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.I sincerely hope you would return and allow us to provide you with a far superior experience.

4/10 Poor

Arthur

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean the microwave didn't work unless the light was on... that was weird
Stayed 1 night in Apr 2023
Response from Guest Relations Management on 2 May 2023
Dear Arthur, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel! We are extremely happy to know that you enjoyed your stay. But we thank you, and we do apologize, for your feedback on the microwave. Do know that your voice is of tremendous importance to us and we are confronting this issue that you mentioned to ensure that no guest has this experience in the future. It will help us to recognize our strengths and improve upon our weaknesses, as we continuously seek ways to improve the guest experience in our hotel.Thank you for sharing this review and we look forward to seeing you again!

2/10 Terrible

Patricia

Business traveller, Travelled with partner
Liked: Staff & service
The cops were called on the people staying next to us for getting into a fight over drugs. We had to ask management for the remote for the television twice since there was none in the room and then the first one they gave us didn't work. The refrigerator had milk spilled in it and was not cleaned they're also dead bugs smooshed all over the bathroom door.
Stayed 1 night in Apr 2023
Response from Manager on 17 Apr 2023
Hello Patricia, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Gregory

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Chirag Patel on 13 Apr 2023
Thank you for taking your time to give us a review, we are thankful for you staying with us and giving us feedback so we can improve and look forward to seeing you again.

2/10 Terrible

Kyle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible. Lights didn't work. Toilet was broken. the bed made noise on every movement. Other guests were extremely loud. I would gone to another hotel but the reservation was nonrefundable.
Stayed 1 night in Mar 2023
Response from Chirag Patel on 23 Mar 2023
Dear Kyle,We apologize for the inconveniences that occurred during your stay. We are under new management and are working really hard to get everything at the property back up to par. We hope you give us another chance in the future.

4/10 Poor

Nashenna

Liked: Staff & service
Disliked: Property conditions & facilities
My hotel room did not have any trash cans. And the person staying in the room next door to me had two dogs that kept barking very loudly all night, so I could not get any rest! The beds were comfortable and overall the room was clean, but def not deep cleaned as it should have been.
Stayed 1 night in Mar 2023
Response from Chirag on 20 Mar 2023
Dear Nashenna, Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. On behalf of our entire team, I would like to apologize for failing to exceed your expectations we have addressed the issues and apologies for the inconveniences. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Chirag PatelGeneral ManagerSuburban Studios9128764466

2/10 Terrible

Lesean

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed was making so much noise every time you move no microwave in one room now of my rooms had no phone no iron and no tv remotes in either room went downstairs and talk to the front desk for a remote and the guy gave me a handful of remotes and told me to check and see if one of theses works
Stayed 1 night in Mar 2023
Response from Manager on 21 Mar 2023
Hello Lesean, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Anglea

Liked: Cleanliness, staff & service
Nice people
The room very clean however know one checked it to see if the lights worked. Had go to the office. One was unplugged and one needed a bulb. Only three lights in there only got one working. The bed was very loud it popped to move in. They were remodeling so there were a lot of people
Stayed 1 night in Mar 2023
Response from Manager on 22 Mar 2023
Hi Anglea,Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was quite
Stayed 2 nights in Mar 2023
Response from Manager on 15 Mar 2023
Hello Karen,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Camryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe not in the best neighborhood but overall it was a nice stay.
Stayed 3 nights in Feb 2023
Response from Manager on 7 Mar 2023
Hello Camryn,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Please do come see us again.

10/10 Excellent

Erika

Stayed 1 night in Feb 2023
Response from Manager on 22 Mar 2023
Hello Erika,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and tje customer service was great
Stayed 2 nights in Feb 2023
Response from Manager on 28 Feb 2023
Hello angel,Thank you for sharing your experience. We truly appreciate the insight regarding our location and comments about our service. Please do consider us again on your next visit to the area.

2/10 Terrible

Jessica

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They took my money at 11:45– nonrefundable reservation. They close at 11 PM. No exceptions I’m stuck with nothing. Something should be done about the way they have their booking set up. This is ridiculous and unacceptable.
Stayed 1 night in Feb 2023
Response from Manager on 27 Feb 2023
Hello Jessica, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 Okay

Shion

Business traveller
Could be cleaner
Stayed 2 nights in Mar 2022
Response from Ammy on 1 Apr 2022
Hi, Shion! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Jane on 17 Mar 2022
Thanks for the positive rating, Gregory! Hope to welcome you again soon. Regards, Jane!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Jake on 12 Mar 2022
Thank you for rating us highly. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Jake

6/10 Okay

Shailesh

Travelled with family
It was not clean rooms I understand the timing but cleanliness is must
Stayed 1 night in Feb 2022
Response from Jane on 5 Mar 2022
Sorry for the hassle you faced, Shailesh! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!