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"Service was poor "

"Room was clean and comfortable. The staff was very friendly and helpful. The breakfast was very good. The valet guys were great."

"We arrived at the hotel about 10 o’clock at night and left at 5:30 AM the next morning. So we did not experience a lot of the amenities available at the hotel, but what we did see and experience was excellent, especially for the price. "

"The staff was very helpful, many rooms were not ready upon check-in, but the staff was kind and helpful. The room was very, very clean and beautiful was within walking distance of all the amenities in downtown Cleveland. I would highly recommend this hotel."

"Excellent Staff. Hotel rooms were clean and well maintained but the hotel could use a refresh."

"The pool was shut down for maintenance and there was no email or notification that the pool would not be available for our stay. Part of my family went to a concert while the other 1/2 was staying back at the hotel just to swim. My kids were very disappointed. Staff was very nice. We did not use the bar or the restaurant on site. The sleeper sofa had stains on the couch part. No extra blankets avaliable only sheets. The bathrooms were clean. "

"I would give it 1 star for the quietness, thats all."

"The room was clean and comfortable. The staff was welcoming and positive. Thank you for the refrigerator. A microwave would have been much appreciated."

"The location was good, close to numerous restaurants. The property is best described as spartan. There is lots of deferred maintenance issues inside and out. A number of basic comfort items are missing like wash cloths in the room. "