Dear Steven,Thank you for taking the time to share your feedback about your recent stay at Candlewood Suites Bluffton. We sincerely appreciate your honest input, and we would like to express our apologies for any shortcomings you experienced during your visit.Your satisfaction is our top priority, and we regret that we did not meet your expectations on this occasion. We take your concerns seriously and want to assure you that we are actively addressing the issues raised in your review.We are committed to continuous improvement, and your feedback plays a crucial role in helping us identify areas that require attention. Please know that we are taking immediate steps to rectify any issues mentioned in your review to enhance the overall guest experience.If there are specific details you would like to share or if you have additional insights that could help us better understand your experience, please feel free to reach out to us directly. We value your perspective and want to ensure that we address your concerns thoroughly.Once again, we apologize for any inconvenience you may have faced, and we hope to have the opportunity to welcome you back to Candlewood Suites Bluffton in the future, providing you with an improved and more enjoyable stay.Thank you for your understanding.Sincerely,Justin KellnerGeneral ManagerCandlewood Suites Bluffton

Dear Irvin,Thank you for taking the time to share your feedback about your recent stay at Candlewood Suites Bluffton. We sincerely apologize for the inconveniences you experienced during your visit and appreciate your honest input.We are committed to providing a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations. Please know that we take your concerns seriously, and we are taking immediate action to address the issues you've raised.Regarding the condition of the property, we understand the importance of maintaining a fresh and updated environment for our guests. We are currently assessing areas that need improvement and are working on plans for renovations to enhance the overall appearance of our interiors.We also apologize for any discomfort caused by the odor in the evening. We are investigating this matter to ensure that our guests have a pleasant and odor-free environment at all times. Your feedback is invaluable in helping us identify and rectify such issues.We are truly sorry to hear about the ant issue in your room. Please be assured that we have initiated a thorough inspection and treatment process to address this matter promptly. We understand how unsettling this experience must have been, and we are taking steps to prevent a recurrence.It is disheartening to learn that you opted to leave the property. We appreciate your understanding in our offer to move you to a different room, and we deeply regret that we were unable to rectify the situation to your satisfaction.If there is anything more you would like to share or if you have any further concerns, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Sincerely,Justin KellnerGeneral ManagerCandlewood Suites Bluffton