Ratings based on 3,531 verified reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 21-Aug-2019
5 out of 5
by a verified traveller from London

Posted 20-Aug-2019
The staff was very welcoming and helpful, especially Michael at the front desk and the bell boy staff.
4 out of 5
by a verified traveller from Amsterdam

Posted 19-Aug-2019
A bit dated but otherwise nice hotel, especially the foyer and corridors downstairs, luxe feel. Reception staff (both ladies) that I dealt with were both very nice and helpful!
4 out of 5
by a verified traveller from Melbourne

Posted 19-Aug-2019
Very comfortable stay. Gym newly kitted out & very impressive. Food decent. Did receive quite a few calls in the first hour or two which weren’t all necessary but service was very well-intentioned. Virtual host was helpful. Would certainly stay again.
5 out of 5
by a verified traveller from Seattle

Posted 19-Aug-2019
Very quiet room! Did not hear the jets, and conveniently close to Heathrow. Food in lounge and restaurant were good. Cosmos were the best! Only complaint was the “perfumed” lobby.
Comment from Hotel Management
19-Aug-2019 by Guest Relations Team, Hotel Management
Thank you for your very positive feedback.
3 out of 5
by a verified traveller

Posted 18-Aug-2019
Love the property and amenities but Service leaves a lot to be desired. Front desk unwelcoming, and had to argue to even get the room I booked let alone a free upgrade as a reward! Had already booked restaurant table and seating still took an eternity and had to wait 10 minutes for a drink. Food is excellent however and worth the wait which is why I keep coming back.
Comment from Hotel Management
19-Aug-2019 by Guest Relations Team, Hotel Management
Thank you for your honest feedback. We apologise that you found the front desk staff unwelcoming and it took a while to be seated in the restaurant. We are delighted that you choose to come back to dine.
4 out of 5
by a verified traveller

Posted 18-Aug-2019
Room clean, comfortable bed, nice bathroom. Staff lovely from start to finish. Only stayed the one night - had dinner in the bar. Lovely food, wine and staff.
Comment from Hotel Management
18-Aug-2019 by Guest relations team , Hotel Management
Thank you for your feedback. We look forward to welcoming you again soon.
5 out of 5
by a verified traveller

Posted 17-Aug-2019
Great place to stay, clean and tidy with all you need for a comfy and pleasent time
Comment from Hotel Management
18-Aug-2019 by Guest relations team , Hotel Management
Thank you for your feedback. We look forward to welcoming you again soon.
5 out of 5
by a verified traveller

Posted 17-Aug-2019
Lovely lobby, and very accommodating staff. They helped us with an early check in after an early flight.
Comment from Hotel Management
18-Aug-2019 by Guest relations team , Hotel Management
Thank you for your feedback. We look forward to welcoming you again soon.
2 out of 5
by a verified traveller

Posted 16-Aug-2019
Comment from Hotel Management
18-Aug-2019 by Guest relations team , Hotel Management
Thank you for your feedback. Please feel free to email our Guest Relations to let us know how we can improve your stay.: HeathrowGuestRelation@radisson.com