Search Hotels Near Hilliard Gates Sports Center, Fort Wayne

"TV system was simple Free-To-Guest. Was not what I'd expect to see at any Hyatt hotel. WiFi was completely unusable. I was forced to use my cell data plan."

"Staff are very attentive and willing to help. The rooms are clean and very spacious. For a continental breakfast it was quite appealing."

"This place severely needed an upgrade. The structure and framework was good, but it needed work. We never felt unsafe but rooms felt very very outdated. Breakfast was nothing special. The bed was comfortable with a place to sleep, and that was it."

"The hotel needs to be cleaned better"

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"I am extremely disappointed with how management handled a simple billing error during our Mother's Day weekend trip to Fort Wayne. Due to a geographic mix-up, I accidentally double-booked and ended up staying at a different Best Western property in Fort Wayne for my May 8-10 trip. I believed I had cancelled this hotel through Expedia well in advance of my trip. At 5:32AM on May 10th, I contacted this hotel's front desk immediately upon noticing the issue. I had not received a call from this location. The staff was initially helpful, confirming they would cancel the reservation and have the manager call me to process the refund. The young lady I spoke to told me she was able to cancel and their manager would reach out to me to confirm the details of the cancellation. Because I booked via Expedia, Expedia even sent the hotel a formal waiver so the property wouldn't lose any commission fees for authorizing the cancellation. Despite the hotel having this waiver, being the merchant of record (they charged my card directly), and having the full ability to reverse the transaction, the manager completely ghosted me. They never provided the promised call-back and ignored the waiver. It is incredibly bad business to pocket the money for an unused, formally cancelled room when an honest mistake was made—especially when they had the green light from the booking platform to make it right. Read other more reviews for further evidence. If you are looking for a hotel with accountable managem"

"Very nice staff helpful and courteous, very clean and updated rooms, located near restaurants and places to shop. I would definitely recommend it if you're in the Ft Wayne area. "

"The staff were really friendly except for a couple were kind of I don't know judgmental prices I don't know but you can definitely feel a vibe from him that was not friendly the breakfast for as much as I paid we should have been something like way better than what it was the waffles were horrible the coffee tasted like an ashtray you know and I thought I was going to sleep and I most definitely did not get to sleep for the amount of money I spent the Wi-Fi should have been on point the food should have been on point and yeah that's a good hotel but like you better"

"We voluntarily gave up our room to another guest who ordered, but didn’t receive, a handicapped room. Ours happened to be, so we switched. I suspect we were then put in a room that they hadn’t finished remodeling. The hotel was fine, and the main part of our room was OK. But the showerhead was broken, the bathtub spout was stained, the overhead bathroom fan was hanging down as it might fall, there was paint where it shouldn’t be and lack of paint where there should. The elevator was out, and the stairs up to the third floor were really worn badly and dirty. Staff left bags of linens all over the hallways in the morning so you had to work your way through to walk down the hallway. And finally, the chain lock in the room was installed backward, meaning it would be useless if needed, one screw missing with the needed scree and a cordless drill left on the bathroom counter when we arrived. Staff was nice. Breakfast was ok. Price was ok. Probably not returning. "