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Guildford Harbour Hotel - Guildford Hotels
Rating: 4.0 Stars
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Guildford Harbour Hotel

3 Alexandra Terrace, High Street, Guildford - Map
"Not as advertised maybe a recommend to a friend"
While the room was clean the combination of purple and black is depressing. There are no fridges in the rooms and when we asked we were told that we could have one installed "if we really needed it". This should be standard + please get ice buckets that actually hold a bottle of wine when ice is in there! We chose the hotel based on the advertised pool and gym as I have to do physio in water and weights in the gym daily to avoid pain. The pool was not ready - when I asked about this I was told I "must have checked the wrong website" (no we did not!) and when I explained why I needed the pool they recommended a health centre "that will be fine there is a health centre 5 mins away". This is driving, I do not drive there was no other help offered. Not good customer service! The gym was filthy with builders dust and the door was open to the street- builders and hotel staff walking over the mats and me while I was working out. Awful! The good points were the breakfast staff were helpful in the loud pink, red and lime green dining space. Housekeeping kept the room clean and were very helpful.
Traveller from Canada
A bold new landmark is rising on Surrey's most celebrated street. Where once the historic White Horse Hotel stood, the …More

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