Suite, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, rollaway beds

Reviews of SureStay Hotel by Best Western Morganton

2.5 out of 5
SureStay Hotel by Best Western Morganton
1100 Burkemont Ave, Morganton, NC

Reviews

7.0

Good

Rating 10 - Excellent. 26 out of 87 reviews" "
Rating 8 - Good. 20 out of 87 reviews" "
Rating 6 - Okay. 16 out of 87 reviews" "
Rating 4 - Poor. 17 out of 87 reviews" "
Rating 2 - Terrible. 8 out of 87 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Lisandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fenil Patel on 25 Mar 2024
Thank you for complaining the post-stay survey. And we are terribly sorry that our property did not meet your expectations.

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff
Stayed 1 night in Feb 2024
Response from Fenil Patel on 5 Mar 2024
We value your feedback Samantha, and we hope to see you soon at our property! Thank you!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Feb 2024
Response from Fenil on 25 Feb 2024
Thank you so much for your feedback, we have to see you soon!!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff. Nice room.
Stayed 4 nights in Jan 2024
Response from Fenil on 22 Jan 2024
Thank you so much for your feedback Brent, we look forward to see you again!

6/10 Okay

Noel

Stayed 1 night in Dec 2023
Response from Fenil on 22 Jan 2024
Thank You Noel, we would be glad to have you stay with us in the future and make up for the shortcoming.

10/10 Excellent

Jerry, Winona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and peaceful check in and stay.
Stayed 1 night in Dec 2023
Response from Fenil Patel on 21 Dec 2023
Thank You!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Fenil Patel on 21 Dec 2023
Thank You!

2/10 Terrible

KIMBERLY ANN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was filthy. I was extremely unhappy with the room I was in. One of the employees walked right into my room, no knock at the door or anything, thankfully I was not showering at the time!The coffee was terrible. The only thing they have going for them is the microwave, coffee machine, and refrigerator in the room! TERRIBLE.
Stayed 3 nights in Dec 2023

4/10 Poor

Michaela

Stayed 1 night in Nov 2023

4/10 Poor

Andrew

Stayed 2 nights in Nov 2023

8/10 Good

Arlene, Snow Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quiet. Breakfast not so hot. Getting in and out of the hotel parking can be difficult at most times.
Stayed 2 nights in Nov 2023

6/10 Okay

Lisa

Stayed 1 night in Nov 2023

2/10 Terrible

Clarence

Stayed 1 night in Nov 2023

2/10 Terrible

Russell

Stayed 2 nights in Nov 2023

6/10 Okay

Lisa

Stayed 1 night in Nov 2023

6/10 Okay

Lisa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Stephanus Van der

Liked: Staff & service
Surrounding area of hotel wasn't too pleasant. Also, the continental breakfast wasn't very appealing so we ate out. Doubtful we would stay here again because the price was not very good for what we got.
Stayed 1 night in Oct 2023

2/10 Terrible

Kerenna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty the bathroom was dirty looked like it had not been cleaned in weeks and the toilet wouldn’t flush towels were dirty the refrigerator was dirty.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price
Stayed 1 night in Oct 2023

2/10 Terrible

George

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. The shower, bathroom mirror, and toilet, all filthy. The towels had brown stains on them and I brought them down to be replaced and they REFUSED to give me a new washcloth. I couldn't believe it. I don't think they employee cleaning staff as I saw the night desk clerk cleaning rooms. Spend an extra $20 and go somewhere else.

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My biggest complaint is that my room was very noisy. I could hear whoever was above me walking around and their water running anytime they turned it on. There was a lot of street noise because it is close to the highway, and there was noise coming from the hallway. Sheets were stained, and the shower was not completely clean. Front desk staff was very nice for check in and out.
Stayed 1 night in Oct 2023

8/10 Good

Marshall H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellant stay for the price
Clean, comfortable, convenient, limited breakfast,quiet, easy check-in, courteous staff. Very good value for the price.
Stayed 1 night in Oct 2023

8/10 Good

ronald

Stayed 2 nights in Oct 2023

4/10 Poor

Caitlin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not clean
I know this is a cheap hotel to book. Knowing that I wasn’t expecting much but I was expecting a clean room. I was very disappointed with the state of the room. It smelled awful, had a stained comforter and sheets, the floors looked like they weren’t vacuumed and the fridge needed some bleach. We had rooms booked here on the return trip but I cancelled them eating the cost cause I’d pay $100 to not stay there again
Stayed 1 night in Oct 2023

4/10 Poor

ERENDIRA

Disliked: Cleanliness, amenities
They need to work more on the cleanliness.
Stayed 1 night in Oct 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and reasonable.
Stayed 1 night in Oct 2023

8/10 Good

zebulon

Travelled with family
Liked: Property conditions & facilities, room comfort
Not a terrible place to stay if you're on a budget
My recent stay here wasn't terrible, it was quiet and fairly decent, within the same area of restaurants and convenience stores, the plumbing fixtures could use an update but we're in functioning order, has good hot water, we got a room with a jacuzzi and overall it was comfortable and safe, air condition worked good, no one bothered us, you're right down the street from a food Lion as well as a few restaurants or convenience stores, they do serve a breakfast but we slept in so I'm not sure about that. There was some streaks on the mirrors and they could have paid attention to detail a bit more on the clean up,I think that would help this place a lot but all in all for a hundred bucks a night you can't beat it for all the things around. I would stay here again for sure.
Stayed 1 night in Oct 2023

4/10 Poor

Chris

Business traveller
Disliked: Cleanliness
Im not to in press and i would recommend it
The hallway was dirty. The comode didnt flush that well. Sheets gave me a rash and the shower/ bathtub was nasty looking I wish i took pitchers
Stayed 1 night in Oct 2023

4/10 Poor

Lisa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

William

Travelled with group
Disliked: Staff & service
The hotel is not far from the place for our class reunion which is convenient for us. The man in the office was very crabby at the time of my arrival, I guess that he was under pressure to handle his job. We had only one wash cloth and one small soap when we first came into our room. We had to ask for what we need for the shower. We stayed there for two nights so it's an ok place to stay.
Stayed 2 nights in Oct 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Kenneth R

Business traveller
Liked: Staff & service, property conditions & facilities
Nothing great but nothing horrible either. It was what you would ecpect for the low price. My room was clean except for the carpet, it didn't look like it had been vacuumed since the last guest.
Stayed 2 nights in Oct 2023

8/10 Good

Julie

It was fine and the shower was dirty and the bathroom run down.
Stayed 1 night in Oct 2023

6/10 Okay

Keith

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not What I Expected
Had a supposedly non-smoking room but it smelt like smoke the minute I walked in. The curtains were about to fall down (rod pulling out wall), microwave squealed, and refrigerator leaked. Hotel had a weird smell when you first entered the building.
Stayed 4 nights in Sep 2023

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Krissi

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Affordable and convenient. I’d say it was well worth the price. Cleaning could be better, but there was no horrid mess. Having a room with a jacuzzi in it was super, especially after a long day of hiking. There could be more breakfast options, but still better than nothing and was reasonable for the price of the rooms. Staff is helpful and professional/informative. Overall it was a good stay. We stayed for 2 nights with last minute reservation and didn’t find any huge issues with anything.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Barb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty. Uncomfortable bed.
Stayed 1 night in Sep 2023

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay. The staff was polite and prompt. It was quiet and I got to rest.
Stayed 2 nights in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Lisa

Business traveller
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Fidel

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman checking me in on Friday evening Sept 1 was not friendly, told me a 2nd time to initial something as if I was not going to do it and I replied to him "I heard you and understand". and he burped in front of me while checking me in. very unprofessional.
Stayed 1 night in Sep 2023