Deluxe Double Room, Ensuite (Super King or Twin Deluxe)
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Reviews of The Coach and Horses

2.5 out of 5
The Coach and Horses
32 Priestpopple, Hexham, England

Reviews

6.8
Rating 10 - Excellent. 31 out of 113 reviews" "
Rating 8 - Good. 22 out of 113 reviews" "
Rating 6 - Okay. 23 out of 113 reviews" "
Rating 4 - Poor. 27 out of 113 reviews" "
Rating 2 - Terrible. 10 out of 113 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

9.2/10

Amenities

6.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful staff, great location
Stayed 1 night in Jan 2024

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I work in Hexham every 3 months and struggle to find somewhere to stop within my work budget, the Coach and Horses was just right for me ,great hotel , staff really friendly and welcoming, the room and food was very good, I've only had the breakfast once when stopping here and its very good,parking can be tricky but there is and unsecured area to park across the road from the hotel ,would definitely recommend, and I will be stopping again
Stayed 1 night in Nov 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Current road closures make it difficult to access the hotel and parking is a fair distance. Apart from this, an excellent stay with very friendly and helpful staff. I would like to return when things are back to normal.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Travelled with family
Liked: Amenities
Well maintained stylish
Stayed 1 night in Oct 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in the heart of hexham
We booked in for the one night and wished we were staying for more . Fantastic welcome by ian , we were shown to the room and he made sure everything was ok for us . The room was spotless with a very comfortable bed , the hotel decor was very tasteful and cosy . The evening meals we had were tasty and value for money . Our experience was made so much better by the friendly and professional staff . We will be coming back here again for a longer stay
Stayed 1 night in Sep 2023

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Hugh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and great staff
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Lovely, immaculately clean, well-maintained, and quiet. Good location on the high street. Pleasant and efficient staff. Exceeded my expectations.
Stayed 1 night in Jul 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Joan

Stayed 1 night in May 2023

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with pleasant staff.
We had a great stay, staff very friendly and welcoming. Room was roomy and clean. Well worth the price. Breakfast the first morning was great, second morning not so good, had to wait over 30 minutes found out the breakfast is cooked in sister establishment. Would have like a couple of lounge chairs somewhere to sit and have a coffee sort from bar. Would definitely stay again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay. Room very nice. Great homemade food and real ales
Stayed 1 night in Mar 2023

10/10 Excellent

maurice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Alex

Liked: Cleanliness, room comfort
Very enjoyable stay sfaff very nice
Stayed 1 night in Oct 2022

10/10 Excellent

MARK

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Erin

Stayed 1 night in Aug 2022

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So welcoming and helpful everything thing was thought of to make our stay comfortable It was perfect. Spotlessly clean, good food, quiet and relaxing. Would definitely stay again
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

David, Huddersfield

Liked: Cleanliness, room comfort
We arrived at 4-15pm approximately and the whole of the premises was closed. A very pleasant lady turned up and asked us if we were guests. She then checked and let us in and showed us our room which was very pleasant. There was no food available at The Coach and Horses so the morning meant we had to go out looking for somewhere, which we did quite easily. The room was very good value for money and I would return there.
Stayed 1 night in Oct 2018

4/10 Poor

Simon, Home

Disliked: Cleanliness, property conditions & facilities
This Bed & Breakfast, or let we say just Bed, has less than an overall okay experience for me. Aside from an okay room and bed, there was no cleaning and no breakfast at all. It's alright if you want to stay a night and have no other expectations but I would ill advise anyone for staying here for any nights more. I can only hope the situation will improve in the near future..
Stayed 7 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't initially check in as hotel locked (at 5.30 pm). Had to locate owner via asking locals. Ended up in pub over the road who contacted owner. Hotel sad, neglected. Carpets scruffy. Shower enclosure knackered. Room not tidied on day 2. We left after 2 nights as couldn't face the third night we had booked . Owner said hotel is to be refurbed into a boutique hotel, therefore we think owner has just given up. Truly awful.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Centre of town. No staff on site all done by telep
Room was warm but a little tired no staff on site. The pub was closed and we had to elsewhere for food and refreshments.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very basic to poor, not what the pictures show.
May suit some who want to save money at the expense of comfort. But basically it is poor, rubbish nearby as you walk in. Needs a major make over. Carpet in the toilet bathroom has to be a concern.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLOSURE OF PREMISES
Difficult to be too harsh as the two ladies, possibly Mother and Daughter, are closing the place down. It is thought that it will be reopened as a retail outlet. General tatty feel about the place. No meals supplied; no WiFi. Disco in bar adjacent bedrooms,,
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Dirty horrible and noisy only open Saturday and Sunday
Stayed 1 night in Sep 2018

8/10 Good

Alice

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Aimee, Northampton

Liked: Cleanliness, staff & service
Town hotel
Close all amenities. Room was nice but the mattress was too soft that you could feel the hard boards underneath.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had no record of my booking and would not pro
Very difficult. I had to try many hotels / guest house before I found a motel on the Darlington road. I was thinking I would have to sleep in my car.
Stayed 1 night in Sep 2018

6/10 Okay

Dirk

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room nut withouten wifi
No WiFi in the room. No breakfast
Stayed 1 night in Aug 2018

4/10 Poor

Peter, North Yorkshire

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
A Fawlty Towers experience
We booked 1 night bed and breakfast through Expedia. Arrived to be told "we don't do breakfast, our dining room is closed". Room was fine, but the hotel bar had no beer ( just 1 lager pump operating) and no red wine, so we had to go out for an evening meal and a drink afterwards. The girl behind the bar suggested a pub "up the road" that did serve beer and was owned by the same people, but we went to the hotel just across the road (less than 50 meters away) for food and drink which was very good. There was a disco in the bar of our hotel but our room was just far enough away that it did not disturb us. The room and bed were comfortable and the shower was good (towels seemed to be almost brand new). We heard from a local that the hotel had changed hands the night before we arrived, so we guessed that the shortages were part of the handover process. Was it fair to take customers when the advertised facilities were not available. We don't think so. Free parking was also advertised, but this is on-street parking and is only free after 5pm and before 8am, except on Sundays (we stayed the Saturday night so it was OK for us, and we managed to find somewhere to have breakfast before we left the town.
Stayed 1 night in Sep 2018

4/10 Poor

Anna, America

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a 'no frills' room in need of modernising.
The Coach & Horses owners were very welcoming and had gone some way towards making the room pleasing. The bathroom could really do with being replacing. The shower was an extension of the hose from the bath taps and was fitted onto the wall to the side of the bath as opposed to end wall as is usual. I found this rather dangerous. There were nice touches like shower and hand gel being provided but no bath mat or small towels?The cold water tap on the bathroom sink did not work and the basin was cracked and so on.Like wise the mattress, although the presentation of the bed looked as though it could be very comfortable. We only saw the B&B couple once and then we didn't see them again, we just left our keys on the table and left, as requested. We felt the room lacked care in many ways and would not choose to return there again.
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location spoilt by noisy discos
Three night stay above a room used for discos on Friday and Saturday. Noise until midnight. Full cash only amount required straight on arrival.
Stayed 3 nights in Aug 2018

6/10 Okay

SqueakyJoe, Scotland

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location, otherwise not impressed
Good location in the middle of Hexham with free car-park close by. However, the beds were uncomfortable, the noise caused by the water heater/shower/toilet flushing was ridiculous. No-one came in to empty the bins/tidy etc and the bulb in the bedside light wasn’t even strong enough to read a book. Never again!
Stayed 3 nights in Jul 2018

6/10 Okay

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
don't stay here unless you are desperate.
False advertising. There is no Parking, only on the street outside and that is warden patrolled and time restricted. There is no WiFi. Had to go to Whetherspoons in the town for that. Bar only opens when they feel like it. Restaurant looks to be permanently closed. Can't check-in before 4pm. As a biker I always look for somewhere with parking for the bike and WiFi to book next stop. Not the only one to fall for it as another group of bikers staying there fell for the same con. Room filthy, shower a bad joke. Mattress was a cheap and nasty foam thing on a wooden frame so slats dig into you. Milk for the tea/coffee in room was out of date and had turned to yogurt. Cups still dirty from last guest.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
The Hotel was undergoing a refurbishment and no breakfast or meals were available. The Reception was the Public bar, which was not the most attractive in the world. The Debit Card reader was not working and we had to pay Cash on arriva,l and the bar maid was surly. However the room was comfortable and very good and no doubt the hotel will improve once work is complete and the management pull their act together!
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Not as presented when booked, no bar room only so like renting an apartment would not use them again and as a result will not use Expedia money was wasted.
Stayed 2 nights in May 2018

4/10 Poor

Coupl, South

Disliked: Property conditions & facilities, room comfort
Disappointing
Hotel was effectively closed apart from room lettings and noisy bar/disco on Friday and Saturday evenings. Good size room and bathroom, good towels and shower but no toiletries provided, only a dribble of hand wash. The bunk bed was comfortable but the double bed was one of the most uncomfortable we have ever slept in: we could feel the wooden slats through the too-thin mattress. former coaching inns are often in town centres so you expect some noise; this one would benefit from double glazing in the bedrooms. Avoid staying on Friday and Saturday nights.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Had to move out-------- Because could not connect to WiFi. And no help Missed the shampoo and soap--not supplied
Stayed 3 nights in May 2018

8/10 Good

tracy, newcastle

Liked: Staff & service
quiet breakaway
large family room, large bathroom friendly staff situated in centre of town relaxed, chilled out couple of days
Stayed 2 nights in May 2018

6/10 Okay

Phil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place had a feeling of 'going out of business' - no bar, no restaurant, minimal service. Hard to recommend.

4/10 Poor

Chris, Wiltshire

Liked: Staff & service
Disliked: Property conditions & facilities
Surprised
The owner was very friendly but on arrival I discovered that the place was mothballed during the week this time of the year. 1. Cars machine not working cash settlements only 2. No breakfast although it was included in description 3. Bar and restaurant closed midweek so no facilities on site As I said, the lady was friendly enough but I would have stayed elsewhere had I been advised of the above shortcomings on the website. I assume the £55 cash I paid included a non existent breakfast. Avoid mid week off season unless you’re happy with room only.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Central location - very comfy and clean - only disappointment was the bar was closed but overall a good experience and would stay there again when next in Hexham
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good central location, welcoming check in, pub not open as in process of changing management.
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing hotel.
Owners did not really seem to be expecting me. The room was very run down and basic, the carpet needed hoovering. The card machine was broken,so I had to go and find a cash point to pay for the room, which was more expensive than the Travelodge I had used a week earlier. The restaurant and bar were closed during the week "out of season", despite it being the Easter holidays.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Coach and horses
Comfy beds, very noisy from other guests and outside noises. Didn’t have soap in bathroom but after asking it was provided. Owners tried their best to accommodate.
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not restful
It’s part of a pub open Fri/Sat evenings only. When they mentioned a DJ on, we were firmly assured we were in another building from the music and wouldn’t hear a thingI. Wow, what a load of tosh even the floor was shaking until after midnight. Mattresse is spring and lumpy. Couldn’t even make tea in the morning as there only was cream or carnation milk, no standard, there was no spoon anyway....just why? We didn’t pay much for it but I would gladly have paid double for a decent nights sleep. Won’t be back.
Stayed 1 night in Apr 2018

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting!!!
This hotel is filthy and had i not been desperate I would have not stayed at all, there were dogs running round freely, the place is covered in dog hairs, mugs in room were not useable, I dont know how it can pass a hygiene inspection.