Family Room | Desk, iron/ironing board, WiFi, bed sheets

Reviews of The Penny Farthing

3 out of 5
The Penny Farthing
296-298 High Street, Berkhamsted, England

Reviews

8.0

Very good

Rating 10 - Excellent. 57 out of 160 reviews" "
Rating 8 - Good. 61 out of 160 reviews" "
Rating 6 - Okay. 28 out of 160 reviews" "
Rating 4 - Poor. 7 out of 160 reviews" "
Rating 2 - Terrible. 7 out of 160 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of everything in Berkhamsted
Stayed 1 night in Apr 2024
Response from Rory on 18 Apr 2024
Thank you kindly for your review, James, we're happy to hear the location was convenient!We look forward to your next stay!Kind regards,The Penny Farthing

2/10 Terrible

Amanda

Disliked: Property conditions & facilities
Tired Not clean and really needs to be upgraded No sleep all night and the bath didn’t even have a working plug
Stayed 1 night in Mar 2024
Response from Rory on 16 Mar 2024
Thank you kindly for your review, Amanda.It's a shame to hear that your rest was disrupted. We would appreciate you getting in touch with us directly so we can address the issues of your recent stay.Kind Regards,The Penny Farthing

8/10 Good

Sue

Liked: Cleanliness, staff & service
Basic clean, met requirements of a convenient stopover
Stayed 1 night in Jan 2024
Response from Rory on 19 Feb 2024
Hi Sue,Thank you kindly for your review.We're happy to hear you enjoyed your time with us. If you had any feedback for what we can do to make a stay with us for more than a stopover, we would greatly like to hear from you!We hope you return to stay in the near future.Kind Regards,The Penny Farthing

8/10 Good

Salomon

Liked: Staff & service
All good. Will probably repite
Stayed 2 nights in Jan 2024
Response from The Penny Farthing Reservations on 31 Jan 2024
Hi Salomon, Thank you for leaving the review. We are glad to hear that you had a comfortable stay.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from The Penny Farthing Reservations on 26 Jan 2024
Hi Craig, Thank you for leaving the review, following your stay. We would love to welcome you again soon to deliver the 5* service we always strive to.

8/10 Good

Vikki

Liked: Cleanliness, staff & service
Mould in the grout in the shower. Lighting in the room was very bad, almost in darkness despite all lights being on. Cleanliness was very good, bed comfyl
Stayed 1 night in Dec 2023
Response from Matt on 29 Dec 2023
Hi Vikki,Thank you for your review. We're glad you appreciated the cleanliness and comfort of your stay. We apologize for the issues with shower grout and room lighting and will address them promptly for a better experience next time.Kind RegardsMattThe Penny Farthing

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Matt on 29 Dec 2023
Hi Paul,Thank you for rating your stay with us. We're glad you had a good stay and hope to welcome you back for an even better experience next time.Kind RegardsMattThe Penny Farthing

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rory on 19 Feb 2024
Thank you kindly for your review, Laura!If you have any comments that would help improve our score and improve future stays, we would greatly like to hear from you.We hope you return in the near future!Kind Regards,The Penny Farthing

6/10 Okay

Cliff

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Convenient location to Main Street. Welcoming desk staff. But..Safe did not work, room very dark and poorly lit. Additional desk lamp had no switch, needed to turned off at the wall each time. Shower cycled rapidly from too hot to too cold - impossible to stand under spray for more the 5 secs. Cannot understand lack of included daily service - requires additional 5 pounds per day for trash to be emptied, coffee to be replenished. Located on noisy walk through from Main street to parking area.
Stayed 4 nights in Nov 2023
Response from Imani on 23 Nov 2023
Hi Cliff,Thank you for your review.We apologise that not everything was up to standard and we hope to do better next time.Kind regards, Imani

6/10 Okay

Peter

Business traveller
Disliked: Staff & service, amenities
Arrived late at night and was greeted by a lone receptionist who checked me in and handed key card and explained how to enter code to room. What she didn’t say was that there are no light in the area that you have to enter a code to get through to the rooms, after dropping off bags the hotel is right on the high street , so great for dining options, I went to the Giggling Squid Thai. After a good nights sleep in a comfy bed it was time for a nice hot shower before leaving at 6am. However the shower was cold, and after running the water for 5 mins,still stayed cold. Not what you want in October. My room had a bedside table still sticky from beer or contents of drinks and there was mould and shower trays falling apart Not the best hotel stay I have had
Stayed 1 night in Oct 2023
Response from Rory on 24 Oct 2023
Hi Peter,Thank you kindly for sharing your experience with us.We're happy to hear you had a good rest, and found the surrounding area to your liking, but we're disappointed to hear about the state of your room and the lack of hot water for the morning. I'll be bringing this to the attention of our management team as it's below our usual high standards and we always want to prioritise the comfort of our guests.We hope this doesn't dissuade you from a future visit as we would like to host you again.Kind Regards,The Penny Farthing

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Matt on 31 Oct 2023
Hi Gary,Thank you for your review following your stay with us. We're glad to see that the score was a high 8 out of 10 but would love to know anyways we could improve your stay next time to increase that score to a 10 out of 10!We look forward to hearing from you.Kind RegardsMattThe Penny Farthing

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from The Penny Farthing Team on 10 Sept 2023
Hi John, Thank you for your 5* rating! We're pleased to hear you enjoyed your stay with us and hope to welcome you back again. Thank you. Kind regards, MollyThe Penny Farthing Team

10/10 Excellent

Gemma Ama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Rory on 26 Jul 2023
Hi Gemma Ama,Thank you very kindly for your review!We hope you revisit us in the near future!Kind Regards,The Penny Farthing Reservations Team

4/10 Poor

Diane, Huntington Bay

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Rory on 26 Jul 2023
Hi Diane,Thank you kindly for leaving a review with us.It's a shame to see the score you gave us. We'd greatly appreciate to hear more from you about where your stay with us didn't meet your expectations.Kind Regards,The Penny Farthing Reservations Team

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023
Response from Rory on 3 Jul 2023
Hi Lisa,Thank you very much for your review, we're very happy to hear you enjoyed your stay with us!We look forward to seeing you in the near future.Kind Regards,The Penny Farthing

6/10 Okay

kevin

Travelled with family
Liked: Cleanliness, staff & service
Hotel is basic and simple. If you go with a family be aware of outside dining at restaurant outside so you will hear diners until around 10pm.
Stayed 1 night in Jun 2023
Response from The Penny Farthing Team on 30 Jun 2023
Thanks for the review Kevin. We're sorry to hear that the noise from guests dining at a restaurant near our hotel affected your stay.

10/10 Excellent

Dawn

Stayed 1 night in Jun 2023
Response from The Penny Farthing Team on 13 Jun 2023
Wow 10/10! Thanks for the great score Dawn.

6/10 Okay

Alastair

Liked: Cleanliness, room comfort
Brief visit
Not the easiest place to find, not helped by the Hotels email with parking/access arriving after we returned home. Parking is convenient. The hotel is convenient if visiting the area. The room was quiet despite the central location. It was functional/adequate for a brief visit. A little tired. The lighting is poor for reading unless you switch a lamp on/off at the skirting switch. The safe didn't work but it felt secure.
Stayed 1 night in May 2023
Response from The Penny Farthing Team on 13 Jun 2023
Hi Alastair, Thanks for taking the time to leave a review.We're sorry that you found it harder to find us on the high street, as you mentioned we did send instructions to find us however due to booking through a third party this email delivered to you slightly later. We hope that now you know where to locate us, that you may visit us again in the future.

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Clean room. Comfy bed. Staff very friendly.
Stayed 1 night in Apr 2023
Response from Matt - The Penny Farthing on 5 May 2023
Hi Linda, thank you for your message. We're glad to hear you had a nice stay with us. We hope to welcome you again soon to make your experience a full 10 out of 10!

8/10 Good

Karen

Stayed 1 night in Mar 2023

6/10 Okay

John

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Very tired need money spent things were broken
Stayed 2 nights in Feb 2023
Response from Matt - The Penny Farthing on 5 May 2023
Hi John, we're sorry to hear that our hotel was not up to the standard we hope to achieve. Thank you for your feedback. I have passed your feedback on to our team to look into these issues to improve for the future.

10/10 Excellent

Tony

Stayed 1 night in Feb 2023
Response from Rory on 19 Feb 2023
Thank you for your review! We're happy to see you enjoyed your stay with us!Kind Regards,The Penny Farthing

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good value accommodation in popular area
Good,clean accommodation - rooms a bit tired but fine for a one or two night stay
Stayed 1 night in Feb 2023
Response from Rory on 19 Feb 2023
Hi Richard,Thank you kindly for your review. We're glad to hear you enjoyed your stay!We appreciate your comments about the room looking a bit tired. Perhaps something we need to renovate in the near future.We hope you return for another visit soon.Kind Regards,The Penny Farthing

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Rory on 19 Feb 2023
Thank you for your review. If you had any comments regarding your stay that would help us improve our services we would greatly appreciate hearing from you.Kind Regards,The Penny Farthing

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great service from reception staff to the hospitality staff and lovely and clean but the hotel in general is tired and scruffy. We stayed on 2 separate occasions and on the first stay had a room downstairs which is was noisy as its on a thoroughfare to the car park. The second stay was a room upstairs which was better but both rooms had broken toilet seats (one was repaired during our stay but broke again). The shower in the downstairs room was just a trickle. The mattresses are old and lumpy and need replacing. This hotel has a lovely friendly feel to it and is in a great location for everything, it just is in need of some TLC.
Response from Rory on 19 Feb 2023
Hi Rebecca,Thank you for your review.We're glad to hear that your second stay was better and that you appreciate the location. We're disappointed to hear that there were issues with your room, notably the mattress and the broken toilet seat.We're glad you've brought this to our attention so we can rectify these issues.Kind Regards,The Penny Farthing

10/10 Excellent

Adam

Stayed 1 night in Oct 2022

6/10 Okay

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms ideal location and sister hotel excellent for breakfast
Stayed 1 night in Sep 2022

2/10 Terrible

Amy

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful, awful, awful.
Awful hotel. The very small and dark room was in an outdoor walkway from a restaurant and the high street to the car park so it was very noisy with people walking past and setting of a light which lit up the room. The walls are thin and I could here the person in the room next door very clearly. The bathroom shower area needs some attention because it looked gross. Only needs a bit of paint and some bleach! The bed was incredibly uncomfortable with the worst pillows I’ve ever had the displeasure to lay on. Thin, lumpy, small. Awful. I’m still waiting on management to give me a call about my stay.
Stayed 1 night in Aug 2022

2/10 Terrible

Jaqui

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointed
No hot water Dark room with window onto corridor Made complaint and was told on going issue emailed hotel directly - haven’t heard back
Stayed 1 night in Aug 2022

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bit tired and could do with an upgrade! I used to work here back when it first opened in 1989 and it hasn’t changed much since then! Not costly though in what is an expensive area so I guess you get what you pay for?!
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price
Stayed 1 night in Jul 2022

10/10 Excellent

Kathleen

Stayed 1 night in Jun 2022

10/10 Excellent

anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Very central and comfortable
Stayed 1 night in Jun 2022
Response from D on 29 Jun 2022
Thank you very much for your lovely feedback! Likewise it was a pleasure to have you as a guest. We look forward welcoming you again. Best Regards, Davide The Penny Farthing

10/10 Excellent

norman

Travelled with family
Liked: Staff & service, property conditions & facilities
Very suitable for a single stay in the area.
Stayed 1 night in May 2022
Response from D on 29 Jun 2022
We are glad to hear you enjoyed your stay with us! It was endeed a pleasure to have as a guest and we look forward seeing you again soon. Kind Regards, Davide The Penny Farthing

10/10 Excellent

WILLIAM

Stayed 1 night in Apr 2022

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finding the hotel wasnt the easiest of had to call
Stayed 1 night in Mar 2022

6/10 Okay

Ragnar

Stayed 1 night in Mar 2022

8/10 Good

alan

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
great location, Staff could be a bit more welcoming
Stayed 1 night in Mar 2022

8/10 Good

Ai Ling, Winchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

2/10 Terrible

DAVID

Stayed 1 night in Feb 2022

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool and handy place
Chap on reception was awesome Room was nice but a little cold so had to use the fan heater Otherwise all good Would really like hotels to have usb power sockets nowadays but that's a wish list
Stayed 1 night in Jan 2022

10/10 Excellent

Lynn

Stayed 1 night in Jan 2022

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Nikki, The Pennyfarthing Team on 17 Jan 2022
Thank you for your 8 out of 10 review - we are delighted to see this and hope we can welcome you back very soon.

10/10 Excellent

Shaunagh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel and conveniently situated
Stayed 1 night in Jan 2022
Response from The Pennyfarthing Hotel on 15 Jan 2022
Hi, Thank you for taking the time to leave a lovely review! We're so pleased to hear you enjoyed your stay. We hope to welcome you back soon! Kind regards. The Pennyfarthing Team

8/10 Good

Daniel

Liked: Cleanliness
Stayed 1 night in Dec 2021
Response from The Pennyfarthing Hotel on 15 Jan 2022
Hi, Thank you for taking the time to leave a rating! Please let us know how we could have improved your stay with us. We hope to welcome you back soon! Kind regards. The Pennyfarthing Team

10/10 Excellent

Susan

Liked: Amenities, property conditions & facilities
My own front door -
Stayed 1 night in Dec 2021
Response from The Penny on 13 Dec 2021
Hi Susan, thanks for the great review!