Ratings based on 37 Verified Reviews

4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveller from London

Posted 15-Dec-2017
Family of 12 had the buffet dinner at Glass house restaurant and stayed one night. Enjoyed the dinner. Very spacious hotel. Had big lounges to chill out after dinner.
5 out of 5
by Russell

Birthday treat

Posted 06-Oct-2017 on Hotels
A lovely experience for my birthday, relaxing spa, comfortable room and a lovely meal, more than I could eat!
5 out of 5
by Evans

Highly recommended jewel

Posted 15-Sep-2017 on Hotels
An amazing place to stay. Exceptional service at dinner from Bernice (Colette's Restaurant) and an amazing service from Roxana at the Spa. Highly recommended place
4 out of 5
Recommended
for Everyone
by A verified traveller from Decon

Beautiful country hotel on outskirts of West Londo

Posted 02-Aug-2017
We have stayed at this hotel a number of times the most recent being this July 2017. Situate in an historic country house it has been very sympathetically extended to make it a large conference and event hotel with spa facilities and a championship golf course. The design and decor of the old part of the hotel and the new is modern, interesting and highly complimentary of each other. The landscaped gardens which surround all parts of the hotel are nothing short of outstanding. There are three restaurant options onsite all of which are worth a visit. There are three reasons why I have given this hotel a four star review. First the size of the hotel now and the fact that it has major banqueting and conference facilities means the hotel can sometimes, particularly in the spa/pool area, be quite busy and crowded. I suppose however that one buys into this when booking this hotel. Secondly the service at breakfast on both the mornings that we stayed this time was quite poor compared with the superb service that we received from staff elsewhere and the buffet style food offering (although chefs were standing by to cook eggs) was not of a five star quality. Thirdly there is no turn down service in the evening which one would expect in a five star hotel. Overall this is a superb hotel with great decor, lovely bar and guest areas
4 out of 5
Recommended
for Everyone
by A verified traveller

Luxury hotel

Posted 17-Jul-2017
Pros: Food is excellent. Facilities are also very good
Cons: Better coffee
A small thing but for an hotel of this price the coffee at breakfast was virtually tasteless. The Ladies toilet in the Spa changing rooms was broken. Extended our stay direct with hotel and their rate was far higher than yours.
5 out of 5
by A verified traveller

Wish we could have stayed longer!

Posted 07-Jul-2017 on Hotels
Fantastic venue. Great service. Lovely Spa.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Tranquil and peaceful hotel with lots of greenery

Posted 23-May-2017
Pros: It is quiet and clean with extremely professional & friendly staff. Very nice setting with a golf course and plenty of nice walks outdoors
Cons: restaurant / bar timings could be better. For such a quiet property breakfast can get pretty busy.
Location: Quiet and tranquil setting with lots of wide open spaces. Not close to public transport and no facilities within walking distance.
Stayed for four nights and thoroughly enjoyed the stay there. Friendly staff and facilities are excellent with well maintained grounds and gardens. Nice spot to get away from the hustle and bustle yet be relatively close to London.
3 out of 5
by Pala

Wedding at the Grove

Posted 02-May-2017 on Hotels
Attended a wedding at the grove. The venue was excellent ,facilities excellent and the staff very good
4 out of 5
by A verified traveller

Luxurious hotel with a 4 star room

Posted 01-Mar-2017 on Hotels
Having been to the Grove many times for dining I was excited to stay overnight for the first time. Everything about our stay and experience was perfect but the premium room in the west wing stayed in is dated and could do with updating to match the elegance and luxury of the rest of the hotel.
Comment from Hotel Management
26-Apr-2017
Thank you for your feedback, we really appreciate that you enjoyed your stay and we are taking your comments about the room into consideration. This information will be passed to Senior Management. We hope to see you again, all the best.
5 out of 5
Recommended
for Couples
by A verified traveller from UK

Lovely setting, good room & food. Excellent staff.

Posted 23-Feb-2017
Pros: Great staff complementing luxurious environment and super facilities.
Cons: Need more than two restaurant options at this grade of hotel. A small pub style restaurant and a buffet (albeit an exceptional one) is not sufficient.
Location: Convenient for London and major travel hubs.
Lovely relaxing stay, made special as much by the excellent staff across the board as the facilities, setting and so on.