Ratings based on 365 Verified Reviews

3.2 out of 5
51% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from UK

Not the best

Posted 01-Jun-2017
Room was not as described, even after being moved. Needs major updating and rooms boiling hot, even on a cold day. Evening meal ok but service very slow, and non-existent at breakfast.
2 out of 5
by A verified traveller

Posted 31-May-2017
The standard of the hotel was disappointing. Room was in many places unclean , smell was musty , communal area not clean , looked understaffed and the food was under whelming. Toilet did not flush property communal toilet was an apology.
2 out of 5
by A verified traveller from Derby

Disappointing breakfast

Posted 23-May-2017
Pros: The room seemed clean and comfortable.
Cons: Breakfast needs much improvement and the flexibility to check in a bit earlier if a room is available with no extra cost.
Location: We were a few more les from Te Harry potter Studios which was convenient.
Hotel location was good for visiting The Harry Potter studios. Room was ok, tiny bath and when showering the water didn't drain well. Breakfast was disappointing, when I went down at 9am there was no egg, so I sat with a bowl of fruit that was dull in colour and looked dry (pineapple and watermelon) I told server about the egg. Then went back to find egg but no beans and no bacon. I waited for a few minutes then beans came out, waited a bit longer than gave up as my breakfast was going cold. The hotel staff I met were friendly but the hotel is tired looking and breakfast wasn't the standard that I would expect of a so called 4* hotel. I wouldn't stay here again. When we arrived at 1pm we were told we can't check in until 2pm which we knew but no effort was made to see if there was a room ready ( in the past I've been given a room if one is ready) we were told 'there is a charge of £20 for an early check in.
3 out of 5
for Everyone
by A verified traveller from Israel

Quiet hotel

Posted 19-May-2017
I came for a course that took place in the hotel. I was given a very far and old room with no light above the sink. I asked 3 times to change the light bold on two consecutive days but it has not been fixed. On my last night (out of 4 nights) I was finally moved to a much newer and improved room which was much nicer, was comfortable and had a light above the sink. I wished I had been given that room before...
1 out of 5
by A verified traveller

Saved by the gym

Posted 15-May-2017
Pros: Gym and nothing else
Cons: Demolish and start again
Location: Nothing
Awful hotel, needs some serious investment. The only reason I stay there is a good gym and close to Watford junction for trains into London. The bathroom was full of mould, windows in the bedroom are cockspur so total lack of security so be careful if you are on the ground floor. Also look like they are aluminium so no sound insulation at all. When you are paying £120 for a room you at least expect a bottle of water in the room
4 out of 5
for Everyone
by A verified traveller

Business Stay

Posted 09-May-2017
Pros: good area looked welcoming had a nice change fo carpets since i been last so felt upgraded
Cons: drainage from shower/bath was quite slow, had to wait for water to drain away before other person could shower
Location: Macdonalds nearby to have breakfast or snacks on go ISKCON (Hare Rama Hare Krishna Temple nearby)
overall experience was good staff were welcoming and seemed willing to assit, gave me a room on ground floor, changed it after requesting again so felt a bit ignored at inital request Had a group of kids running havoc making noice till baout 11.25pm, rang reception twice no answer rang third time said would check out but by then was too late as kids fell asleep price of room etc was good, did not realise till later that they match price found on other websites and offer a 10% refund too, would check nexct time
5 out of 5
for Everyone
by A verified traveller from hertfordshire

Great pace to stay

Posted 07-May-2017
Pros: Everything
Cons: Could not see anything wrong.
Location: Valise to London and Watford
Friendly staff,very clean room,spacey and extremely comfy bed. Food very good,breakfast was to die for. Would go again in a heart beat.
1 out of 5
by A verified traveller

Awful Stay

Posted 02-May-2017
We checked in to room 107 it seemed ok amd till the evening. The temperature in the room was horrrible. No room theromostat and it was hot and smelly. I woke up at 12.30am and went to reception and complained inwas given another room. Overall the stay was not good at all the rooms werre not clean.
3 out of 5
for Families
by A verified traveller

Mercure Watford

Posted 24-Apr-2017
Pros: Pool and easy drive to Harry Potter Studios.
Cons: Bathroom needs a door if using as a family room.
A reasonable hotel a short drive from Harry Potter Studios. Nice indoor pool area. Spacious family room. Two issues - staff forgot to make up the sofa bed for my son. We discovered this when arriving back at the hotel very late at night and had to wait for the bed to be made up before putting the children to bed. Bathroom was designed with no doors - my children found this very disconcerting!
3 out of 5
by A verified traveller from Surrey

Convenient for drivers on major road.

Posted 11-Apr-2017
Pros: Cheap and cheerful
Cons: Smell in bathroom
Location: Busy road.
Easy driving access. No place to walk to except nearby fast food. Staff were very good about my changing plans. Bed was good, room was clean, bathroom smelled moldy and damp.