Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
58% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from uk

Much nicer hotels close by

Posted 28-Aug-2016
Hotel was average, have stayed in much better close by for similar prices. Room dated but ok in terms of cleanliness. Breakfast ok, there was an offer on which made it reasonable would not be worth the full price. Charged for room when we got there even though already paid via Expedia- still sorting this out as it seems managers at hotel impossible to contact. Would not stay here again.
2out of 5
by A verified traveller from Durham

Only book if everywhere else is full

Posted 10-Aug-2016
Pros: The staff on Reception were very nice
Cons: Needs a full refurbishment
Location: McDonald's next door
Not such a good experience at this supposed 4* hotel. Specifically booked it so that we could use the swimming pool, sauna and steam room after a long drive. We got 20 mins max. There were no towels in the room so rang to request some then went to the pool thinking that the towels would be there when we got back. No they weren't and nor were there any towels left at the pool. After 3 more calls requesting towels we were given bath towels (no hand towels and he said he didn't speak English so didn't know what I was asking for) but too late to enjoy the facilities. The carpet hadn't been vacuumed and the general state of the room was stained and in desperate need of updating.
4out of 5
by A verified traveller

Nice quite clean hotel

Posted 08-Aug-2016
Lovely staff, relaxing quite weekend, room was comfortable and clean, room facility good
3out of 5
by A verified traveller

Stayed for business

Posted 23-Jul-2016
Pros: Trip advisor
Cons: Condition of rooms, mine was quite tired and not cheap.
Location: A41 has good links to London. Watford is a large town close by with lots of shopping and restaurants.
Had to cut my business trip short, so only stayed one night. Room was non-smoking but had ingrained smell of smoke and also sweat. The smell became even stronger after a few hours with the windows closed, so not pleasant at all. Shower was good and parking is free with plenty of spaces. Staff were excellent in sorting out my booking and cutting it short.
4out of 5
by A verified traveller

A very pleasant stay

Posted 15-Jul-2016
We had a very pleasant stay with our 10 year old daughter. The location suited us perfectly for our visits to Warner Brothers studio, London and visiting family. We used the pool which was very nice. I would definitely look to stay again.
Comment from Hotel Management
18-Jul-2016 by Allan, Hotel Management
Good afternoon Anonymous Person Thank you for posting your review after you and your family stayed with us, it was a pleasure to have you stay at the hotel. It was great to see you used all of the facilities while you are with us so that you could really enjoy your stay, pop back again soon. Regards Allan
2out of 5
by A verified traveller from northern ireland

Well located hotel, but poor quality.

Posted 03-Jun-2016
Slow check in. Poor staff engagement. Clean room, but tired decor. Only 1 plug socket available in addition to the tv. No thought for customer - as Windows left open all day , my check in time was 8pm so room was freezing. Even with windows closed , there was a draft. Noisy room, as located near gym, and window beside the 5 a side football pitch the constant kicking of the ball and shouting from the players was disruptive. Would not recommend this hotel.
2out of 5
by Miriam from Birmingham

My stay

Posted 30-May-2016 on Hotels
The hotel in general was dusty and in need of a clean. Our room had ants ...and was dusty. The room had no bedside draws or any where to store underwear. The bathroom had no proper tiwel rails for towels to dry on all though there was a hook The area around the spar ... Jacuzzi and swimming pool area could was dusty and in need of a clean The staff were very friendly and could not be faulted
3out of 5
by A verified traveller

Not exellent

Posted 25-May-2016 on Hotels
Staff on reception were quite abrupt on arrival. We were out late after being to the theatre with my daughter when we arrived back at the hotel there was no sheets or bedding in the room for the pull out sofa we waiting untill after half past midnight for staff to bring some to the room.
4out of 5
by A verified traveller from lancs

Good leisure facilities

Posted 23-May-2016
Pros: Pool area
Cons: Bathroom layout
Location: Location ok
Stayed here for 2 nights whilst going to cup final.Check in easy and efficient,room quiet,clean and good.Only grouses would be no bedside table/cabinet in rooms to have a drink in bed,unusual bathroom layout and facilities;no bathroom door! Breakfast very good,leisure centre excellent.
Comment from Hotel Management
24-May-2016 by Allan , Hotel Management
Good morning Neil Thank you for taking the time and trouble to write your review after your recent visit to us. Thank you for posting your positive comments regarding the hotel and it was great to see you were staying with us while visiting for the football, i trust your team had the right result ! Please feel free to drop us a line next time you are in the area and we will provide you with another great experience Regards Allan
4out of 5
by A verified traveller from Croydon

Functional hotel, did the job

Posted 17-May-2016
A functional hotel, that did what was required. Staff very friendly, breakfast good, family room spacious and fairly well equipped. Pool and facilities decent too. A few bits around the edges could do with a tidy up, missing panels on cupboards, a wardrobe with a door would have been better than an mdf unit etc. But generally happy.
Comment from Hotel Management
24-May-2016 by Allan , Hotel Management
Good morning Alison Thank you for your review after your recent stay with us, it was great to here that you enjoyed your visit and you found the team to be a friendly bunch ! We are going through a process of refurbishment at the hotel and will be sure to pick up the points you have detailed. Hope to see you again soon Allan & The Team