Ratings based on 372 Verified Reviews

3.2 out of 5
51% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 11-Jul-2017
Lights went out in room. Moved quickly to new room by lovely staff member. Lots of little things broken or dirty in new room. Lamp didnt work. Toilet difficult to flush etc
3 out of 5
Recommended
for Everyone
by A verified traveller from hertfordahire

Maybe we've stayed here too many times!

Posted 06-Jul-2017
This is our 5th time of staying at this hotel, possibly our last! Room wasn't as clean as other times, spa needed a good clean and jaccuzi wasn't working. Disappointed
5 out of 5
Recommended
for Everyone
by A verified traveller from Rossendale, UK

Great hotel

Posted 06-Jul-2017
We had room 129. It was roomy, bed comfy. Maids were very noisy in the corridor from early morning, though we had earplugs luckily. Take some just in case. The pool area was great and clean. Chinese restaurant 1/2 mile up the road was fab. Would recommend.
2 out of 5
by A verified traveller

Very dated for the money it cost, not a 4*

Posted 06-Jul-2017
Pros: Not a lot
Cons: All of the above
The hotel is dated and where I can see they have tried to modernise this has been done on a budget i.e painted anaglyptia wall paper it still feels very old and tired. The walls are really thin to the point that I could hear everything the people in the room next were saying and doing. The bedroom doors would benefit from a soft close device, doors were slamming constantly from 10pm till past midnight which is not ideal when you are trying to get an early night. The shower came out in a trickle and was split and coming out of the side and I had to opt for a bath instead which in turn took nearly 15 minutes to run due to the water pressure. Overall not a great stay and for £103 I expected more. lastly I booked a double room online and ended up with a twin!! I stay in Watford twice a month and have stayed in a number of hotels in the area, this comes bottom of my list.
2 out of 5
by A verified traveller from UK

Not the best

Posted 01-Jun-2017
Room was not as described, even after being moved. Needs major updating and rooms boiling hot, even on a cold day. Evening meal ok but service very slow, and non-existent at breakfast.
2 out of 5
by A verified traveller

Posted 31-May-2017
The standard of the hotel was disappointing. Room was in many places unclean , smell was musty , communal area not clean , looked understaffed and the food was under whelming. Toilet did not flush property communal toilet was an apology.
2 out of 5
by A verified traveller from Derby

Disappointing breakfast

Posted 23-May-2017
Pros: The room seemed clean and comfortable.
Cons: Breakfast needs much improvement and the flexibility to check in a bit earlier if a room is available with no extra cost.
Location: We were a few more les from Te Harry potter Studios which was convenient.
Hotel location was good for visiting The Harry Potter studios. Room was ok, tiny bath and when showering the water didn't drain well. Breakfast was disappointing, when I went down at 9am there was no egg, so I sat with a bowl of fruit that was dull in colour and looked dry (pineapple and watermelon) I told server about the egg. Then went back to find egg but no beans and no bacon. I waited for a few minutes then beans came out, waited a bit longer than gave up as my breakfast was going cold. The hotel staff I met were friendly but the hotel is tired looking and breakfast wasn't the standard that I would expect of a so called 4* hotel. I wouldn't stay here again. When we arrived at 1pm we were told we can't check in until 2pm which we knew but no effort was made to see if there was a room ready ( in the past I've been given a room if one is ready) we were told 'there is a charge of £20 for an early check in.
3 out of 5
Recommended
for Everyone
by A verified traveller from Israel

Quiet hotel

Posted 19-May-2017
I came for a course that took place in the hotel. I was given a very far and old room with no light above the sink. I asked 3 times to change the light bold on two consecutive days but it has not been fixed. On my last night (out of 4 nights) I was finally moved to a much newer and improved room which was much nicer, was comfortable and had a light above the sink. I wished I had been given that room before...
1 out of 5
by A verified traveller

Saved by the gym

Posted 15-May-2017
Pros: Gym and nothing else
Cons: Demolish and start again
Location: Nothing
Awful hotel, needs some serious investment. The only reason I stay there is a good gym and close to Watford junction for trains into London. The bathroom was full of mould, windows in the bedroom are cockspur so total lack of security so be careful if you are on the ground floor. Also look like they are aluminium so no sound insulation at all. When you are paying £120 for a room you at least expect a bottle of water in the room
4 out of 5
Recommended
for Everyone
by A verified traveller

Business Stay

Posted 09-May-2017
Pros: good area looked welcoming had a nice change fo carpets since i been last so felt upgraded
Cons: drainage from shower/bath was quite slow, had to wait for water to drain away before other person could shower
Location: Macdonalds nearby to have breakfast or snacks on go ISKCON (Hare Rama Hare Krishna Temple nearby)
overall experience was good staff were welcoming and seemed willing to assit, gave me a room on ground floor, changed it after requesting again so felt a bit ignored at inital request Had a group of kids running havoc making noice till baout 11.25pm, rang reception twice no answer rang third time said would check out but by then was too late as kids fell asleep price of room etc was good, did not realise till later that they match price found on other websites and offer a 10% refund too, would check nexct time