Exterior

Reviews of Holiday Inn Express London-Watford Junction, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 485 out of 1009 reviews" "
Rating 8 - Good. 370 out of 1009 reviews" "
Rating 6 - Okay. 112 out of 1009 reviews" "
Rating 4 - Poor. 20 out of 1009 reviews" "
Rating 2 - Terrible. 22 out of 1009 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful, location is convenient and comfortable. Bed mattress flimsy and poor quality.
Stayed 1 night in Mar 2024

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area round the property has had some demolition work. It is boarded up and looks a mess. Obviously not the hotels fault but it was like this 2 years ago when we visited
Stayed 3 nights in Mar 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and ideal for accessing central London.
Stayed 1 night in Mar 2024

8/10 Good

Yiu Pong Zenith

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Hossain on 20 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to London and other attractions. Great breakfast and service. Friendly staff.
Stayed 3 nights in Feb 2024
Response from Hossain on 2 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and in good location
Stayed 1 night in Feb 2024
Response from Hossain on 27 Feb 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.Best Regards,

8/10 Good

Catherine

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Hossain on 27 Feb 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.Best Regards,

6/10 Okay

maxine

Travelled with family
Liked: Cleanliness
When we first arrived we could not fault the place.. but we went for dinner on the last night at the hotel restaurant and waited over an hour for food then when it came it was cold and items were missing,was told didnt have certain items on that night yet saw another customer with the item. Then ordered desert and waited another 40 mins for the desert to arrive. With an autistic child and it being her birthday was really dissapointing. The room was really cold and no clear instructions on how to turn the heating up,only the air con instructions. The extra guest bed was very uncomfortable and hard. Dissapointing overall.
Stayed 2 nights in Feb 2024
Response from Hossain on 27 Feb 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.Best Regards,

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting Harry Potter studios
Stayed 1 night in Feb 2024
Response from Hossain on 19 Feb 2024
Dear Guest, Thank you for the great score ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Romaine

Stayed 1 night in Feb 2024
Response from Hossain on 20 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Swaran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close Watford junction easy travel to London, hotel clean however tissue paper used left under bathroom sink
Stayed 1 night in Feb 2024
Response from Hossain on 5 Feb 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Hossain on 31 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

JAMES

Travelled with family
Liked: Cleanliness, staff & service
Clean and modern hotel. Staff friendly. Bed was pretty uncomfortable and breakfast was awful. I’m a bit of a coffee snob, but the coffee was particularly gross.
Stayed 1 night in Jan 2024
Response from Hossain on 24 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope that you will consider giving us another opportunity in the future. Best Regards,

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hossain on 15 Jan 2024
Dear Guest,Thank you for staying with Holliday Inn Express (London Watford Junction). We're glad you enjoyed your stay! We wish to host you again next time.Best Regards,

2/10 Terrible

Gabriel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hossain on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope that you will consider giving us another opportunity in the future. Best Regards,

10/10 Excellent

CHUN KWAN

Stayed 1 night in Dec 2023
Response from Hossain on 15 Jan 2024
Dear Guest,Thank you for staying with Holliday Inn Express (London Watford Junction). We're glad you enjoyed your stay! We wish to host you again next time.Best Regards,

8/10 Good

Casey

Stayed 1 night in Dec 2023
Response from Hossain on 17 Jan 2024
Dear Guest, Thank you for taking the time to give us your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an easy location from town centre, train station to London and restaurants
Stayed 1 night in Dec 2023
Response from Hossain on 15 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Nikesh

Stayed 2 nights in Oct 2023
Response from Hossain on 15 Jan 2024
Dear Guest,Thank you for staying with Holliday Inn Express (London Watford Junction). We're glad you enjoyed your stay! We wish to host you again next time.

10/10 Excellent

Beverley

Stayed 1 night in Dec 2023
Response from Hossain on 17 Jan 2024
Dear Guest, Thank you for the feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Wee Yeow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty ok for this hotel, from the rooms, to beds, toilets, breakfast, parking, location, etc. No major complaints.
Stayed 1 night in Dec 2023
Response from Hossain on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.Kind Regards,

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Hossain on 17 Jan 2024
Dear Guest, Thank you for the score. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hossain on 17 Jan 2024
Dear Guest, Thank you for the score. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Felipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, just outside ulez zone £7 for car park/day Trains 5 min walk (Zone 7 to Zone 1 will be a bit expensive, around £19)
Stayed 1 night in Dec 2023
Response from Hossain on 15 Jan 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback.Kind Regards,

2/10 Terrible

Hannah

Stayed 1 night in Dec 2023
Response from Hossain on 17 Jan 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We hope that you will consider giving us another opportunity in the future. Best Regards,

10/10 Excellent

Atikah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel near the train station
Stayed 2 nights in Dec 2023
Response from Hossain on 17 Jan 2024
Dear Guest, Thank you for your score. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Kerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous friendly staff. Breakfast excellent, amazing showers
Stayed 1 night in Dec 2023
Response from Hossain on 15 Jan 2024
Dear Guest,Thank you for staying with Holliday Inn Express (London Watford Junction). We're glad you enjoyed your stay! We wish to host you again next time.Best Regards,

8/10 Good

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at the Watford Holiday Inn
The hotel was clean, the staff were friendly, the room was comfortable and had everything we needed for a short stay. It was definitely value for money. The only thing that caught my attention was there was no vegetarian options for the cooked breakfast apart from scambled eggs and beans. I expected mushrooms and/or vegetarian/vegan sausages and bacon.
Stayed 1 night in Dec 2023
Response from Hossain on 15 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hossain on 17 Jan 2024
Dear Guest, Thank you for taking the time to leave us score. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hossain on 17 Jan 2024
Dear Guest, Thank you for taking the time to leave us a score. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Rahim

Liked: Cleanliness, staff & service
Decent
Stayed 1 night in Dec 2023
Response from Hossain on 17 Jan 2024
Dear Guest, Thank you for taking the time to leave us score. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

Ami

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room was located on the 7th floor and there were 2 lifts - 1 was broken and the other very temperamental so we had to walk with our luggage up 7 flights of stairs - we mentioned the lift a staff member who barely even spoke back. The room was okay but the bed was terrible, it was like a bouncy castle and it sloped towards the middle which made sleeping terrible. The breakfast staff were lovely.
Stayed 1 night in Nov 2023
Response from Hossain on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We hope that you will consider giving us another opportunity in the future. Best Regards,

6/10 Okay

Josh

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and convenient location, however mattresses dip into the middle and the pillows were lumpiest I’ve ever experienced leading to a terrible night’s sleep.
Stayed 1 night in Nov 2023
Response from Hossain on 17 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback. We hope that you will consider giving us another opportunity in the future. Sincerely,

6/10 Okay

Jenni

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s was fine for one night to stop after Harry Potter studios. But no hot food Sunday nights and the fittings were falling off the walls/ doors. Modern decor. Nice staff. Limited breakfast.
Stayed 1 night in Nov 2023
Response from Hossain on 15 Jan 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.Bes Regards,

10/10 Excellent

Nidia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harry Potter Tour
It was excellent. We did the Harry Potter tour and the location of this hotel is just perfect. I would say couple of blocks away from the Watford Junction Station which makes it easy to come by train and also to take the Tour bus. The room is small, compared to what we are used in Canada, but it works very perfect. The breakfast is really good.
Stayed 1 night in Nov 2023
Response from Derek on 23 Nov 2023
Dear Sir/Madam Nidia,Thank you for taking the time to give this wonderful review. We're glad to hear that you had a great stay with us especially with our location. Looking forward to seeing you at your next visit.Best regards,

10/10 Excellent

Heather

Stayed 2 nights in Nov 2023
Response from Hossain on 17 Jan 2024
Dear Guest,Thank you for taking the time to leave your score. We sincerely appreciate it.Best Regards,

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Harry Potter studios
Took my young grandson and adult granddaughter to HP studios. This hotel was perfectly situated for the stay - close to the venue, to shops and to lovely places to eat. Room large enough for all 3 of us. The 3rd bed was double sized. Room was clean, well stocked and the complimentary toiletries were good quality. All the staff were really friendly and helpful. Food at breakfast offered a wealth of choices. We ate there one evening too and the food was well cooked and reasonably priced. Our one minor issue was the heat. We found that the dining area and our room were really hot and we unfortunately stayed when there was a powerful storm so we were worried about opening the window. Otherwise, it was perfect and we would stay again.
Stayed 2 nights in Nov 2023
Response from Derek on 23 Nov 2023
Dear Ms Mannion,Thank you for this wonderful review and choosing to stay with us during your trip to Watford. We're overly delighted to hear that you had a perfect stay with us. Please accept our apologies for the inconvenience encountered with the heat issue. Should you encounter any problems with your stay with us in the near future, please notify the reception so that we may help resolve any issues you're experiencing. Looking forward to seeing you at your next visit.Best regards,

10/10 Excellent

joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
our stay was amazing!the staff are so helpful and friendly and understanding,we parked our car and headed to London the hotel was so close to the train station we didn't need to worry about transport and a short distance from watford centre with a great shopping centre too
Stayed 1 night in Nov 2023
Response from Derek on 23 Nov 2023
Dear Ms Dovaston,Thank you for this wonderful review and your kind remarks about our staffs. We're glad to know that you had a great stay with us. Looking forward to welcoming you as our guest again in the near future.Best regards,

8/10 Good

Francesca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sofa bed was terrible for the kids.
Stayed 1 night in Oct 2023

4/10 Poor

Carly

Stayed 1 night in Oct 2023

10/10 Excellent

Nicky

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Perfect for main station and very modern clean hotel. Well sound insulated and good climate control in the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing. Always willing to stop what they are doing to help you out.
Stayed 3 nights in Oct 2023
Response from Derek on 23 Nov 2023
Dear Mr Marquez,Thank you for this wonderful review and your kind remarks about our staffs. We're really glad to hear that you had a great stay with us. Looking forward to seeing you at your next visit.Best regards,

10/10 Excellent

Arun

Stayed 1 night in Oct 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Stayed 1 night in Oct 2023

10/10 Excellent

Ria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really make this hotel. They are all so friendly and will go out of their way to make your stay! Our family room was nice and spacious and everything was spotlessly clean. The shower door was a bit stiff to close but the shower itself was powerful and hot! The hotel is perfectly placed for Watford Junction Station and the overground takes about 45 mins to Euston.
Stayed 2 nights in Sep 2023
Response from Derek on 23 Nov 2023
Dear Sir/Madam Ria,Thank you for this fantastic ratings and your kind words about our staffs We're glad that you enjoyed our rooms being spacious and clean. Thank you also for your kind recommendation about our location. Looking forward to welcoming you as our guest again in the near future.Best regards,

8/10 Good

Louise

Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Alan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
First time at this location
First time at this location. It is literally next to the trainline and my room overlooked the tracks. Overnight noise not an issue. I was disappointed to find the double room booked was actually two singles as the hotel was fully booked. Evening meal selection limited but food cooked to order and acceptable. Breakfast excellent.
Stayed 1 night in Sep 2023
Response from Derek on 21 Sept 2023
Dear Alan,Thank you so much for this wonderful review despite some inconveniences encountered which we truly apologize. We're overly delighted to hear that your enjoyed the location of our hotel, breakfast and your stay experience satisfactory. Please allow us to take better care of you at your next visit which will hopefully be soon.Best regards, DEREK,Night Supervisor,Holiday Inn Express London Watford Junction.