Ratings based on 444 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel and value for money

Posted 26-Aug-2015
Looked a bit shabby on outside but inside everything was great 4star
2 out of 5
by A verified traveller

Posted 21-Aug-2015
Good location for Harry Potter Studio. Other than that there is little to recommend this hotel. The corridors are like rabbit warrens, long and confusing. The hotel is old and needs a lot of work doing to it. I booked a room for two adults and one child as i was travelling with my two sons. On arrival at the hotel i was given a room with 2 single beds. I went to reception to get the room changed and although they were nice and polite they basically told me there was nothing to be done. They even said at first that they had no spare mattresses and that one of us would need to sleep on the floor! In the end they brought in a mattress but needless to say it was a very uncomfortable and dissapointing night. I would not use this hotel again and would not recommend it.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Somerset

Good value

Posted 19-Aug-2015
Pros: Staff create a good atmosphere.
Excellent food , best scrambled egg ever. Bar area needs an update.
2 out of 5
by A verified traveller from Regina, Canada

Not a good choice

Posted 16-Aug-2015
Pros: Breakfast and wild blackberries.
Cons: open the pool, have better access for those carrying luggage, clean up stinky areas of the hotel.
Location: across the street from Costco
We arrived late afternoon hoping to have a swim and enjoy the rest of the day. At the front of the hotel we were confronted with a series of steps to the front door and no ramp to make it easier to move our four pieces of luggage. I walked up and asked about a ramp and was told someone would come out and help us with the luggage. After five minutes we started carrying it up the stairs, one piece at a time by ourselves. As we were checking in I asked about the pool hours and was informed that the pool was closed permanently in February, it seems I had read the google search summary for the hotel that mentioned the pool, the hotel web site did not have it listed. The first room we were shown was small, smelly and unacceptable. The staff was kind enough to offer us a free upgrade that turned out to be a deluxe king room which was in another section of the hotel on the third floor. The nearest elevator, of two, was out of order our whole three day stay. We had to use the stairs or walk for awhile to find the one working elevator. Pluses included a good buffet breakfast given at half price if you added it on check in. Out the back were wonderful blackberry bushes just on the outside edge of the property.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Aug-2015
Staff very welcoming. Breakfast was good and staff very polite and helpful. Toby carvery next door, which was convenient. Only15min to Hard Potter experience which was our reason for staying I the area.
4 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham, UK

Posted 10-Aug-2015
Hotel nice but bit noisy with traffic from motorway
4 out of 5
Recommended
for Everyone
by A verified traveller

Easy access hotel close to theme parks

Posted 10-Aug-2015
The staff were extremely helpful and friendly. The hotel rooms are a bit basic for a Hilton Hotel but the price we paid was value for money as breakfast was. Included. Chessington World of Adventure, Thorpe Park and Harry Potter studios are all accessible from this hotel.
3 out of 5
Recommended
for Families
by A verified traveller from glasgow

adated hotel close to the motorway

Posted 09-Aug-2015
Pros: nearness to the motorway
Cons: decor could be improved
Location: Town centre is nearby
It was ok lift was not working staff are good good location
2 out of 5
by A verified traveller

Posted 08-Aug-2015
I thought I was booking a Hilton, but when I got to my room I realized it looked more like a Motel 6. The staff was nice though and the breakfast was decent.
4 out of 5
Recommended
for Everyone
by A verified traveller from Epsom

Good enough for a family of 4 for a night

Posted 05-Aug-2015
we had a junior suite. Large double bed and a double sofa bed. Good lay out. Clean and in good repair.