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Reviews of Champneys Tring

4 out of 5
Champneys Tring
Chesham Road, Tring, England

Reviews

7.4

Good

Rating 10 - Excellent. 74 out of 226 reviews" "
Rating 8 - Good. 63 out of 226 reviews" "
Rating 6 - Okay. 40 out of 226 reviews" "
Rating 4 - Poor. 30 out of 226 reviews" "
Rating 2 - Terrible. 19 out of 226 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but food choice limited and expensive
Stayed 1 night in Mar 2024

8/10 Good

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed at Champney’s Tring for 2 nights. The staff are friendly, welcoming and helpful however it felt understaffed. Using the website to book treatments was clunky and no one picked up the phone. The spa area and facilities themselves are good and clean. One of the waterbeds was leaking, we informed staff but it was not quickly cordoned off leaving other guests to also get covered by the contents. The view from the bedroom faced towards the gardens which was lovely. The bedrooms are clean but dated and could do with upgrading. The bed was awful, it comprised of 2 single mattresses pushed together. These were uneven and saggy making you roll to one side. It left me with a sore shoulder, back and neck, not what you hope for when staying at a spa resort. There was lots of noise from the cleaners in the morning. The restaurant area looks great. Again this area is understaffed making service slow; food and crockery would run out and not get topped up. Champneys needs to improve staffing and upgrade the corridors and rooms.
Stayed 2 nights in Feb 2024

4/10 Poor

Nicola

Stayed 1 night in Jan 2024

6/10 Okay

ANNA

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Went to recuperate
Because I was recuperating I didn't get to use any of the spa facilities so my review is maybe of limited use. My experiences were to do with the room - I stayed a week - food and service mostly. I wasn't able to travel so I had to take all of my meals at the hotel. I found the cooking confusing. Whilst trying to maintain a healthy edge the amount of food put into every dish was very unhealthy. I also found the texture of a lot of the dishes, odd. For example, a curry is served with long pieces of raw veg, so whilst raw veg is healthy, it's a difficult combo to eat. The raw veg was used a lot. But when I mentioned the salt issue, they were very understanding and went out of their way to make me meals that were off piste so to say. I ate in the cafe every lunchtime and I found the food to be mostly unenjoyable. The sales were too salty or bland and I was served aa sandwich with black avocado and although it was advertised was being served in corn bread, it wasn't. I complained and wasn't charged. The breakfast was basic, any extras (flat white coffee) was can extra £4.75. I asked if I could have it with oat milk but was told that it came of of a machine and so there was only cows milk. My conclusion... petrol pump type coffee for London barista price. The hotel was extremely hot, (unnecessarily so in my opinion) hence why I've not given it a high eco rating. The room and common parts were not as clean as the spa area looked. Bed extremely comfy, bathroom, tired.
Stayed 7 nights in Dec 2023

4/10 Poor

Sadie

Disliked: Staff & service, room comfort
Overpriced, cold and missing cosy vibes.
The room was freezing and there was no way to control temp. Breakfast was ‘included’ but you had to pay for anything off the menu and any nice coffees. They’ve hired a load of children to serve and don’t bring out what’s needed with the meal. There is also no bar, so if you want drinks when you get back from a very lifeless night in Tring there is still no life at the hotel. The room was basic and felt like a premier inn/travel lodge. Over all I think it’s expensive and not very good value for money. Check in was at 5pm which is super late for any weekend away we’ve done. The spa was also very cold, too cold to relax on a bed - if you can find one. The beds were wet and I didn’t want to ‘relax’ there only to go back to a cold bland room. Over all quite disappointing and wont go back.
Stayed 1 night in Dec 2023

6/10 Okay

Cindy

Stayed 1 night in Dec 2023

10/10 Excellent

Lisa Holley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"When you visit some hotels, you may feel like a number and not a person. This was my first visit, and I had no expectations. I was pleasantly surprised; first off, the smell of the place is just amazing! The location and grounds were stunning. More importantly, I was treated like part of the family—the staff was amazing and welcoming. If you're a single person traveling, it can feel quite daunting, but you actually felt like you were part of the family and so well looked after. The spa is first class; although I was working, so I didn't have time for many treatments, apart from hair, which was so reasonably priced. The staff are trained and true professionals, so thank you." Lisa Holley Palmer Founder Mind Jump Magazine
Stayed 1 night in Dec 2023

6/10 Okay

Kim

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Thales

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Stayed 1 night in Sep 2023

10/10 Excellent

Thales

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Stayed 1 night in Sep 2023

10/10 Excellent

Thales

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Ann

Stayed 7 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Improvement to customer experience required.
Welcome was not particularly welcoming. No real explanation as to where things are, meant a lot of time going back and forth to ask questions. Restricted access based on when you can check in to your room to the spa facilities is very strict and somewhat tainted the feeling of being somewhere where you can relax. We arrived 3 hours before check in, we were going to pay for lunch and we had booked a treatment but they still wanted to charge us a day rate for the hour before check in. Restaurant staff were delightful. Food was very good. Room was very comfortable but bathroom was quite tired. Overall a good experience but I think a little more attention to customer experience would improve my rating.
Stayed 1 night in Sep 2023

10/10 Excellent

Sudevi

Stayed 1 night in Aug 2023

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Sylwia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Absolute worst spa hotel I have ever had the displeasure of staying at. Understaffed, rude manager, poor quality room and breakfast, unavailable sauna. Terrible, will never make the mistake of booking to stay here again.
Stayed 1 night in Jul 2023

4/10 Poor

Graham

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed
We arrived late on the first night and found that the shower head was broken, we reported it the next day, it was not repaired by the 2nd day. The web site lists a Bar, but there isnt one. Apart from these 2 items it was a lovely place to stay.
Stayed 2 nights in Jul 2023

2/10 Terrible

Luke

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I travel regularly and this is one of the worst hotels I’ve ever stayed at. No air conditioning, rude staff, dirty, rooms and facilities falling apart. Absolutely not a 4 star hotel.
Stayed 2 nights in Jul 2023

2/10 Terrible

Russell

Business traveller
Disliked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old charactor building set in a beautiful quiet location, great food and polite, friendly staff.
Stayed 1 night in Feb 2023

8/10 Good

Jessica

Stayed 1 night in Jan 2023

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Martyn

Business traveller
Liked: Cleanliness, staff & service, room comfort
It's a health spa
It's a health spa. The food is healthy, and the only alcohol is wine. Use of the pool and facilities cost extra and close at 6pm.
Stayed 1 night in Jan 2023

4/10 Poor

Lisa

Stayed 1 night in Nov 2022

6/10 Okay

Alexis

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service
Very nice surroundings, helpful staff. Good breakfast selection.
Stayed 1 night in Sep 2022

4/10 Poor

IAN

Disliked: Property conditions & facilities
Disappointing stay
Had my details wrong took 20 minutes to check in No bar room and corridor in need of redecorating Shower rubbish bath must be 20 years old
Stayed 1 night in Sep 2022

8/10 Good

Daniel

Stayed 1 night in Sep 2022

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Atmosphere created a Climate for total relaxation and rest.
Stayed 2 nights in Sep 2022

10/10 Excellent

Aidan

Liked: Property conditions & facilities
Relaxing retreat
100% great location- fantastic staff
Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Sadly to overpriced for the condition and quality
Stayed 1 night in Jun 2022

2/10 Terrible

Mayuri Pravinkumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Marisa

Stayed 1 night in Apr 2022

4/10 Poor

Thomas

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
For a spa we was quite disappointed on the level of cleanliness.
Stayed 1 night in Apr 2022

10/10 Excellent

Kate

Liked: Staff & service, amenities, property conditions & facilities
A fantastic Spa - Im coming back as soon as possible!
Stayed 1 night in Mar 2022

2/10 Terrible

Mrs C A

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t waste your time and Money!
This was the most awful hotel I have stayed in, I had booked this for my partners birthday and tbh I wish we never bothered going a waste of money. The spa isn’t even a spa, the pictures are a million and one times better than the real thing. It’s dated, dirty and tiny! The hotel has an old musky smell including the rooms, very old and dirty looking definitely needs some tlc. I have emailed the manager on shift the weekend of my stay because of how dirty and awful it was, we was given incorrect information of the receptionist staff on checking out times. We was so disappointed we didn’t even stay to spend time in the spa the following day. I won’t ever recommend anyone to go here but if you do want a lovely clean spa and hotel check out Aqua Sauna in Woburn, penny hill park. Champneys was way over priced and to be honest I’ve stayed in better travel lodges that this hotel. I couldn’t uploadI felt dirty and discussed by the conditions, completely ruined my partners birthday.
The spa was like this from 7pm
No one came to tidy this up for hours!
These towels had been laying here for hours and smelt
Massive Cobwebs just hanging down all around the room
Stayed 1 night in Mar 2022

8/10 Good

Eamonn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi Time Warp
Stayed 2 nights in Feb 2022

8/10 Good

Ian

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2022

8/10 Good

Alexis

Travelled with group
Liked: Staff & service, amenities
I liked the treatments excellent facial. I liked the main pool for swimming good size. I did not like the food , it was not healthy , lots of cakes, bagels and cream based puddings. No fresh juice, all drinks were bottled in sweetened juice form, no juicer. The food needed to be a lot more tasty, healthy and interesting.
Stayed 3 nights in Jan 2022

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was lovely however, the customer service could be improved
Stayed 1 night in Jan 2022

6/10 Okay

Jeremy

Liked: Amenities
As an Expedia booking, the hotel reception made it clear that use of facilities was limited and quoted various extras for any additional length of stay. Condition of property is not as high as the reputation champneys has. Staff generally ok but not particularly attentive.
Stayed 1 night in Dec 2021

10/10 Excellent

Astrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021