Great staff holding things together!
I thought the hotel was shabby and a bit depressing, especially the public areas - reception, restaurant, corridors, lift. The staff couldn't have been nicer or more helpful. When some kids decided to hold a screaming, rowdy party in the room below me, the staff stopped it very quickly after I called reception, and then phoned me to apologise and to check that things were now peaceful. When they got my dinner order wrong, they only charged me for what I had originally ordered, not the huge (wrong) meal I ended up with. When the hairdryer in my room didn't work, they gave me two complimentary breakfasts. They did, however, phone me with a wakeup call on day 2 of my stay when I had only ordered a call for day one. Apart from that - the room was okay, bed was clean and comfortable. I think the staff deserve praise for working very hard to put things right and for being unfailingly pleasant and cheerful..