Ratings based on 92 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from devon

Top all inclusive resort....great food

Posted 05-Nov-2016
Champagne bar is special and a la carte restaurants a real bonus
Comment from Hotel Management
22-Feb-2017 by Guest Relations, Hotel Management
Dear Liz, We would like to thank you for choosing the Mitsis Laguna Exclusive Resort and Spa for your holidays and for posting a kind review online. We are looking forward to welcome you back in the nearest future. Best regards, Olga Karpizina Guest Relations
4out of 5
Recommended
for Everyone
by A verified traveller from NRW

Empfehlenswertes Hotel

Posted 31-Oct-2016
Schöne strandnahe Lage, öffentliche Verkehrmittel nicht gut zu erreichen. Schöne Anlage, gutes Essen, freundliches Personal
Comment from Hotel Management
22-Feb-2017 by Guest Relations, Hotel Management
Dear YaMe, Thank you for choosing the Mitsis Laguna Exclusive Resort and Spa for your holidays! It is a pleasure for all of us seeing that you enjoyed the location of the hotel, food and the service, provided by our staff. It would be a pleasure to welcome you back at the Mitsis Laguna Exclusive Resort and Spa in future. Kind regards, Olga Karpizina Guest Relations
5out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Great hotel, great staff, would highly recommend.

Posted 23-Oct-2016
Pros: The staff are all very friendly and do everything to make your stay great. The hotel was spotlessly clean, room was lovely with fresh towels every day, free mini-bar with water soft drinks and beer. The buffet was varied and has something for everyone, food was very fresh. Had a meal in the mexican restaurant and the Italian, Italian was my favourite with lovely stone baked pizza. The hotel looks beautiful and is well managed. The entertainment in the hotel was great fun and very well done - a special mention for the entertainment team who were all absolutely fabulous. It was the end of the season but they were still enthusiastic and fun and made time to be friendly and interact with guests - top marks. Its a beautiful hotel but I'm sure the thing that would bring people back is the staff and entertainment team as without this a beautiful hotel is nothing.
Cons: I can not fault much about my experience in the Laguna, only negative thing was the restaurant booking system which a lot of people have commented on, however I'm not sure how else they could organise this to make it better. The restaurants are small and can not accommodate everyone. But the main restaurant food is good and so we didn't feel deprived.
Location: There is not much adjacent to the hotel but as the hotel has so much going on to suit all ages it was not a problem. Car hire would let you see more.
Comment from Hotel Management
20-Feb-2017 by Guest Relations, Hotel Management
Dear Sharon, We'd like to thank you for selecting the Mitsis Laguna Exclusive Resort and Spa for your holidays and for sharing your valuable opinion. We are really proud that our resort managed to succeed your expectations. Thank you also for recommending us and we invite you again in one of our premises in Greece to check again our hospitality. Kind regards, Olga Karpizina Guest Relations
5out of 5
by A verified traveller

מלון מרווח ומקסים

Posted 21-Oct-2016 on Hotels
מלון מקסים ,לנו החדר היה במבנה הראשי שזה מאד נוח. כל שטח המלון נקי ומסודר הצוות מצוין אנשים אדיבים ומסבירי פנים. אנשי הקבלה פשוט נפלאים ולכל פניה מצד האורח מיד עוזרים. בחדר האוכל יש צוות עובדים מקסימים במיוחד פאולה. מכיוון שבאנו לא בעונה לא נהנו מהים אבל הבריכה הייתה נפלאה. למרות שהמים הם מי ים. במשך כל היום יש לך אפשרות לאכול קרפים וופל בלגי גלידות נפלאות וכמובן שתיה חופשית. אני בטוחה שאחזור למלון הזה בעונה. החדר מרווח מאד. יש 2 מקלחות ושירותים.הכל מתוחזק נפלא כל יום מחליפים מגבות ובערב דופקים בדלת לשאול אם חסר משהוא.
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, We'd like to thank you for choosing the Mitsis Laguna Exclusive Resort and Spa for your holidays and for posting a kind review regarding your stay. We are very happy that our resort succeeded your expectations and we are looking forward to see you soon back at the Mitsis Laguna Exclusive Resort and Spa. Kind regards, Olga Karpizina Guest Relations
5out of 5
by A verified traveller

Posted 19-Oct-2016 on Hotels
שירות מדהים ומלון מצויין. ללא ספק נחזור לשם
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, We thank you for staying at the Mitsis Laguna Exclusive Resort and Spa during your holidays! We are looking forward to seeing you soon back at the Mitsis Laguna Exclusive Resort and Spa or in one of our properties in Greece. Kind regards, Olga Karpizina Guest Relations
4out of 5
by A verified traveller

Great holiday at Mitsis Laguna in Crete

Posted 17-Oct-2016 on Hotels
Fantastic hotel. The biggest plus is the quality of the service from all staff. Nothing seemed too much effort for any staff we encountered. They did their job with a smile and were quick to react to anything we asked them for. Plenty of sunbeds (we went in October). The hotel do have a policy of removing any towels left unattended before 11am. This appeared to work when we arrived but more and more people 'claimed' sunbeds as the holiday progressed and the towels were not removed, but no need as we always found a sunbed. The room was clean and very large. Could have done with more drawers, and the bathroom needed more hooks and towels rails, but these are minor comments. Overall, a very good holiday. We also had superb weather for October (25C - 30C and clear skies everyday!).
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, We would like to warmly thank you for your positive comment and nice impressions that you had during your holidays at the Mitsis Laguna Exclusive Resort and Spa! It's a great pleasure for us seeing that you had a great holidays with us and the hotel overall exceeded your expectations. We are looking forward to welcome you back at the Mitsis Laguna Exclusive Resort and Spa, hopefully in the nearest future. Kind regards, Olga Karpizina Guest Relations
5out of 5
by A verified traveller

Tout est tres bien hormis le wifi payant

Posted 10-Oct-2016 on Hotels
Établissements tres agréable, restauration très bien àvec grand Buffet tres variés et sympa Ce que nous avons pas apprécié est : le wifi payant !!! Le personnel â du mal avec le francais,
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Dear Guest, Thank you for choosing the Mitsis Laguna Exclusive Resort and Spa for your holidays and for posting a kind review online! It is really great that you enjoyed your holidays with us! We are looking forward to seeing you soon back, at the Mitsis Laguna Exclusive Resort and Spa! Kind regards, Olga Karpizina Guest Relations
5out of 5
by A verified traveller

Wonderful resort

Posted 08-Oct-2016 on Hotels
We found the hotel to be very clean and well kept. The food was delicious and plenitful with lots of choice. The staff were great! Very professional, helpful and welcoming
5out of 5
Recommended
for Everyone
by A verified traveller from breda

Fijn en aan alles was gedacht!

Posted 08-Oct-2016
Location: Niks nodig alles is bij de hand!
Top! Goede service, fijne faciliteiten! Vriendelijke mensen en nette kamers. Ook kindvriendelijk en heerlijk eten.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Sep-2016
Best all inclusive hotel I've been to. Food is very good, lots of variety. Staff are amazing, very helpful, always smiling and attentive. Good selection of pools, something for everyone.